# Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.5/5.0 **Total Reviews:** 393 ## About Calabrio ONE As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can find a true WFO solutions partner to help you maximize the value of those tools and achieve the outcomes that matter most for your business. Calabrio ONE elevates contact center WFO with its seamlessly embedded analytics tools. By bringing together call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics into one fully-integrated software suite, we help companies put their customers first. Integrated analytics helps business users of all backgrounds easily analyze and act upon the data gathered every day in the contact center to improve customer satisfaction, protect your brand, and increase product innovation. Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use, easy to personalize, and provides the insights you need to improve customer and agent experience in your contact center. Note: Calabrio and Verint have now joined forces under the name Verint. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE's **ease of use** enhances efficiency, making scheduling and reporting smooth and effective. (59 reviews) - Users appreciate the **intuitive interface and robust analytics** of Calabrio ONE for enhancing workforce management and efficiency. (39 reviews) - Users commend the **high efficiency** of Calabrio ONE, streamlining workforce management and significantly reducing manual tasks. (36 reviews) - Users value the **efficient scheduling capabilities** of Calabrio ONE, enhancing operational effectiveness and staff management. (30 reviews) - Users praise the **impeccable customer support** of Calabrio ONE, enhancing their overall experience and reporting capabilities. (25 reviews) - User Interface (25 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (23 reviews) - Analytics (21 reviews) - Effective (21 reviews) - Time-saving (21 reviews) **What users dislike:** - Users find the **missing features** in Calabrio ONE limiting, especially during the transition to the new WFM. (20 reviews) - Users find the **poor reporting capabilities** of Calabrio ONE challenging, affecting clarity and accuracy in data presentation. (16 reviews) - Users highlight the need for **more detailed reports** in Calabrio ONE, expressing frustration over inaccuracies and navigation issues. (15 reviews) - Users find the reporting tools in Calabrio ONE to be **not intuitive** , leading to unnecessary complexity and repeated efforts. (13 reviews) - Users face issues with **inaccurate data analysis** , leading to confusion and decreased confidence in reporting outcomes. (12 reviews) - Learning Curve (12 reviews) - Data Management (11 reviews) - Complexity (10 reviews) - Users frequently face **cumbersome scheduling issues** that hinder workflow and complicate integration with other functionalities. (10 reviews) - Users experience **slow loading times** with Calabrio ONE, often waiting several minutes for interactions to load. (10 reviews) ## Calabrio ONE Reviews ### 1. Calabrio ONE Makes Schedule Management Effortless with Reliable Real-Time Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Yonis A. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Calabrio ONE?** What I find most helpful about Calabrio ONE is how it simplifies schedule management in a dynamic environment like H&M Customer Service. Since we operate 7 days a week with shifts from 08:00 to 21:00, the UI/UX is intuitive enough to let me check my rotation at a glance. The Performance of the platform is very reliable; the real-time updates ensure I never miss a shift change, which is a huge benefit for my daily workflow. Additionally, the AI/Intelligence features used for forecasting seem very accurate, as our shift patterns consistently align with the actual volume of customer inquiries we receive. Another upside is the Integration with our internal communication tools, which makes the Onboarding process for new team members much smoother since everything is centralized in one dashboard. **What do you dislike about Calabrio ONE?** While the software is generally very reliable, there are a few areas that could be improved to enhance the user experience: Mobile Syncing: Occasionally, the mobile version takes a bit longer to sync with the desktop schedule updates. Improving this Performance aspect would ensure that we always have the most accurate info while on the go. Support & Documentation: While the interface is intuitive, the internal help guides or Support documentation can sometimes be a bit technical. It would be helpful to have more simplified, visual tutorials for complex features like shift bidding. Notification Customization: I would love to see more granular control over notifications. Having more alerts for upcoming shift changes or approved time-off requests would further improve our workflow and response time. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE solves the complex challenge of managing a large workforce across a 7-day operation with various shift patterns. Before using this tool, coordinating schedules, shift swaps, and time-off requests was a manual, time-consuming process for both agents and management. The benefits I’ve experienced include: Operational Efficiency: It has streamlined our workflow by centralizing everything. This directly impacts the ROI for our organization, as we spend significantly less time on administrative scheduling tasks and more time focusing on customer resolution. Work-Life Balance: The transparency of the platform allows me to plan my life better. Knowing my schedule weeks in advance with 100% accuracy is a major personal benefit. Cost-Effective Resource Planning: Even though I don’t handle the Pricing directly, it's clear that the software provides great value by ensuring we are never understaffed or overstaffed. The AI-driven forecasting solves the problem of unpredictable call volumes, making the service more stable and efficient. ### 2. Effortless Scheduling with Some Connectivity Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** martino b. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Calabrio ONE?** I really appreciate the ease of use of Calabrio ONE. It's very straightforward and quick, especially for booking holidays. I also like that I can see availability and check schedules from my mobile phone. The initial setup was very easy, and having the app on my phone is quite convenient. **What do you dislike about Calabrio ONE?** The biggest issue I have with Calabrio ONE is how unnecessarily complicated the reporting and data exploration tools are. It often feels like you need a specialized degree just to pull a custom report, and even then I still run into data inconsistencies that make me second-guess the results. On top of that, the user interface feels clunky and unintuitive in several areas. Simple tasks take far too many clicks to complete, and the system frequently lags or glitches when I’m trying to manage large datasets or approve time-off requests. Real-time adherence tracking is also often delayed, which makes it incredibly difficult to manage the floor effectively when the data I’m looking at isn’t actually “real-time.” **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to check my team schedule, book holidays and time-off quickly, and see availability. It's easy to use, accessible from my mobile phone, and makes booking holidays straightforward and fast. ### 3. User-Friendly, Powerful All-in-One Platform for Contact Center Optimization **Rating:** 4.0/5.0 stars **Reviewed by:** Cristopher F. | Intake support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Calabrio ONE?** What I like best about Calabrio ONE is how user-friendly and organized the platform is. The UI is clean and easy to navigate, which makes managing schedules, monitoring calls, and reviewing performance much more efficient. I also appreciate how well it integrates with other systems like Salesforce and contact center platforms, helping teams keep everything connected in one place. From a performance standpoint, the platform runs smoothly and provides useful real-time insights that help improve productivity and customer experience. I think the analytics and AI-driven tools are especially valuable because they help supervisors identify trends and coach agents more effectively. In terms of pricing and ROI, I believe Calabrio ONE delivers strong value for companies that rely heavily on customer support operations, since it helps improve efficiency, workforce management, and overall team performance. Another thing I like is the onboarding and support experience. The system is relatively easy to learn, and the available training resources make it easier for new users to adapt quickly. Overall, it’s a solid all-in-one solution for managing and optimizing contact center operations. **What do you dislike about Calabrio ONE?** One thing I dislike about Calabrio ONE is that some features can feel a little overwhelming at first, especially for new users who are not familiar with workforce management platforms. While the system is powerful, certain reports and configuration settings could be more intuitive and easier to customize. I also think there can sometimes be a learning curve when integrating the platform with other tools or setting up advanced analytics features. In some cases, loading large reports or navigating between modules may feel slower than expected. That said, once users become comfortable with the platform, it becomes much easier to take advantage of all the features and overall functionality. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE helps solve a lot of the day-to-day challenges that come with managing customer support and contact center operations. One of the biggest benefits is that it improves workforce management by making scheduling, forecasting, and monitoring much more organized and efficient. This helps reduce staffing issues and keeps teams aligned with business needs. It also solves problems related to quality control and performance tracking by providing call recording, analytics, and real-time reporting tools. That makes it easier for supervisors to coach agents, identify trends, and improve the overall customer experience. From my perspective, the platform benefits me by making workflows smoother and giving better visibility into performance metrics and team productivity. It saves time, improves communication, and helps create a more structured and efficient work environment overall. ### 4. All-in-One Platform That Transforms Contact Center Management **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael C. | Data Entry Specialist, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Calabrio ONE?** Calabrio ONE stands out as an all-in-one platform, bringing together workforce management, quality monitoring, analytics, scheduling, and performance insights within a single solution. This unified setup enables teams to oversee every facet of contact center performance from one place, eliminating the complexity of juggling multiple separate tools. The platform’s AI-driven features—covering forecasting, sentiment analysis, automated quality management, and conversation intelligence—help automate routine tasks and surface valuable insights. These capabilities give teams the ability to make smarter, data-informed decisions. Users frequently point out that Calabrio ONE improves the accuracy of forecasting and streamlines scheduling, which not only saves time but also ensures that staffing levels are more closely matched to actual requirements. With seamless data integration across modules like workforce, quality, and performance, teams gain a unified, real-time view of both agent and contact center operations. This level of integration speeds up the identification of issues and helps uncover new opportunities for coaching. **What do you dislike about Calabrio ONE?** Most users mention a few recurring challenges with Calabrio ONE, such as the complexity of its reporting tools, slower performance when handling large datasets, a steep initial learning curve, and occasional delays in support responsiveness or notifications. These issues can be particularly significant for teams that value straightforward, quick reporting and an easy setup process. Nevertheless, despite these drawbacks, Calabrio ONE continues to be a strong option for workforce management and analytics, offering valuable insights and operational features once teams become familiar with the platform. **What problems is Calabrio ONE solving and how is that benefiting you?** Unpredictable staffing and inefficient scheduling are common challenges in contact centers. These issues frequently result in either too many or too few agents on hand, which can cause long wait times for customers, increased operational expenses, and higher levels of agent burnout. Calabrio ONE addresses these problems by leveraging AI-driven forecasting and workforce management tools to anticipate contact volumes and automatically adjust schedules. This approach leads to improved alignment between staffing and actual demand, helps lower operational costs, reduces stress and burnout among agents, and enhances overall service quality and responsiveness. ### 5. Calabrio’s Customization and AI Forecasting Make Scheduling a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Calabrio ONE?** I think the best part is the customization calabrio offers, you can play around multiple settings and the "shift bags" are a game changer when it comes to scheduling. AI assisted forecasting is working great. You can schedule hundreds of agents across different skills. Adherence tracking and adjustments are quite easy and allow you to see in real time how the agents are performing. For agents, it has very simple UI and allows agents to use self scheduling, shift bidding or preferences, which is a great way to allow agents to pick their desired shifts without compromising coverage. Calabrio offers integrations with Genesys cloud cx, Twilio and other platforms. If you are evaluating calabrio make sure you verify the integrations as the support can vary. In terms of performance, the platform functions great, tho scheduling side can be a bit slow, it's not an issue in everyday use. For agents, everything works flawlessly and you can allow agents as much freedom as you need. As mentioned UI is quite simple and agents should easily access every feature. Scheduling side might need more training/onboarding as it has lots of features and criteria's for schedule creation and publishing. Pricing is on higher end as far as I am aware and they do have an one time onboarding fee. **What do you dislike about Calabrio ONE?** I would say pricing and integrations are the points where it needs more attention. As mentioned pricing can be on higher end while also having implementation fee. When it comes to integrations, you can only have one real time integration, which limits you if you are running multiple platforms simultaneously. Reporting and analytics can be difficult to navigate at first, creating custom reports has a steep learning curve, which will require at least few weeks to get comfortable **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio offers basically an unified platform, where you can centralize your data. It offers workforce management, quality management, anlaytics and performance management in single product. It makes life much easier than having 4 different platforms connected to each other, you have pretty much everything in one place. Before Calabrio, we had separate platform for workforce, quality management and then separate platform for pulling data. Calabrio saves both time and effort, as you have everything in one place and allows you to get data across all directions ### 6. Calabrio’s Sessions Feature Saves Hours and Adapts to Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Dani M. | Scheduling Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio is constantly changing and adapting to the changing needs of our contact centers. The new "Sessions" feature is particularly useful now that they've added an "optimization" and "exclude days" piece to it - it takes a task that use to take me hours to only taking minutes. **What do you dislike about Calabrio ONE?** We are struggling with back office. Our call center advisors handle both emails(cases) and live channels at the same time, and we have yet to be able to accurately integrate case handling with live contacts and this has had a trickle-down effect on other elements of Calabrio like OT scheduling. **What problems is Calabrio ONE solving and how is that benefiting you?** It has streamlined our approach to scheduling. It has helped us take a week-long task and turned it into a day task. It's also given our advisors much greater flexibility in terms of self scheduling and entering preferences that I hope has helped us retain some of our talent. ### 7. A Strong WFM Tool Backed by a Great WFM Community **Rating:** 4.5/5.0 stars **Reviewed by:** Ed S. | Manager of Workforce Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Calabrio ONE?** What I appreciate most about Calabrio ONE is its strong focus on building a customer community, particularly through the monthly customer link-up sessions. These gatherings provide a valuable chance to connect with fellow Calabrio users, exchange best practices, and learn directly about upcoming product updates and new features. I would also like to recognize Dave Hoekstra and Florian Garnier for their consistently excellent presentations and for creating an engaging, informative atmosphere during these sessions. **What do you dislike about Calabrio ONE?** An area requires substantial improvement is the Calabrio Success Center website. Although I value the effort to provide a platform where customers can submit ideas and vote on suggestions from others, the site comes across as both underused and disorganized. Over the past four years, I have submitted numerous ideas myself, and the inconsistent feedback or lack of visible action on these submissions can be quite frustrating. Revamping the site to enhance its organization, make the status of ideas more visible, and improve communication with those who submit suggestions would transform it into a much more effective tool. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio covers all of the essential Workforce Management (WFM) basics for our contact center operations. We quickly accomplished our core implementation expectations, including robust schedule optimization, tracking forecasting accuracy, and improving schedule adherence shortly after deployment. The system reliably manages the day-to-day complexities of WFM, allowing our operations team to focus on strategic improvements rather than manual scheduling tasks. ### 8. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rhamone H. | Customer Service Agent, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Calabrio ONE?** its ease of use is very simple and the frequency of use is everyday It has a number of features that makes it simple **What do you dislike about Calabrio ONE?** There needs to be link sent to use it on your phone instead of inputting work information **What problems is Calabrio ONE solving and how is that benefiting you?** It provides real time changes and has alerts that come in handy if there are any type of changes ### 9. Calabrio Makes Workforce Management Simple and Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Geraldo C. | Data Entry Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Calabrio ONE?** What I like about Calabrio is how easy it is to use for workforce management. Even as a regular agent, I can quickly check my colleagues’ schedules without needing extra permissions or complicated steps. The interface feels clean and straightforward. You don’t need to be tech‑savvy to navigate it, which makes it great for both new hires and seasoned agents. **What do you dislike about Calabrio ONE?** What I dislike about Calabrio is that when I check my schedule, it shows in a different time zone because our client is based in another country. Since we have to follow the client’s time, it becomes difficult for us to manually convert the schedule to their time zone. **What problems is Calabrio ONE solving and how is that benefiting you?** If Calabrio can add an option to change the time zone , that would be great! ### 10. Calabrio ONE: Clean, Intuitive, and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** DHIL SURYAN N. | Customer Support Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Calabrio ONE?** What I like best about Calabrio ONE is how easy it is to use. The system is simple to understand and does not feel overwhelming, even for someone using it daily. The layout is clean, menus are straightforward, and most features are easy to find without much training. **What do you dislike about Calabrio ONE?** Nothing to dislike it's just organizations use this app for micromanaging. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE solves the problem of managing schedules. This benefits me by saving time and reducing confusion. It makes it easy to view schedules and understand productivity at a glance, helping me stay organized and work more efficiently. ### 11. All-in-One Workforce Management with Analytics and Real-Time Agent Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Avijit S. | Associate technical support, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Calabrio ONE?** It’s an all-in-one software solution for workforce management, analytics, and real-time agent quality monitoring. **What do you dislike about Calabrio ONE?** The software feels a bit slow and somewhat complex, so it will definitely require training—especially when a new employee needs to start using it. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps us forecast demand, schedule agents efficiently, and monitor performance all in one place. It removes a lot of manual effort and makes it easier to get staffing right. Overall, it helps us respond faster and operate more efficiently. ### 12. Intuitive interface and solid forecasts with Calabrio ONE **Rating:** 4.0/5.0 stars **Reviewed by:** marika B. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Calabrio ONE?** We appreciate the intuitive interface and the robust forecasting capabilities of Calabrio ONE, which enhance workforce management and decision-making. **What do you dislike about Calabrio ONE?** Lack of real-time updates; it lacks certain functionalities that are considered essential for managing employee work. **What problems is Calabrio ONE solving and how is that benefiting you?** Real-time compliance monitoring: The platform's real-time compliance monitoring ensures that agents adhere to their planned schedules, allowing supervisors to quickly address deviations and maintain operational discipline. ### 13. Great for Monitoring, Needs Improved Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Araina H. **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE's capability to access individual agents' information and listen directly to their calls. This feature is incredibly useful for my role in business analysis within a call center, as it provides me with a clear understanding of each agent's interaction with customers. Additionally, Calabrio ONE allows me to view the process agents go through during calls and provides screen grabs. This functionality is particularly valuable as it enables me to see exactly what an agent is clicking on during a call, which is crucial for effective coaching and performance evaluation. Overall, these features contribute significantly to a more efficient monitoring and coaching process. **What do you dislike about Calabrio ONE?** I find the reporting dashboard and data explorer in Calabrio ONE to be overly complex and not user-friendly. There are many options, but not all of them successfully pull in the required data. This forces me to generate the same report multiple times to gather data for different queues or departments within our organization. I wish these tools were simplified and more intuitive to use. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for viewing agent processes during calls with screen grabs for effective coaching, resolving visibility issues and enhancing performance monitoring. ### 14. Workforce analyst senior **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed A. **Reviewed Date:** November 29, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its simplicity and efficiency, as it combines real-time data, scheduling, and performance insights in a single platform. This integration significantly saves time and facilitates daily decision-making processes. The software enhances contact center operations by providing better visibility into real-time performance, reducing wait times, quickly addressing staffing issues, and identifying performance gaps through its clear analytics and quality insights. This leads to effective coaching and improved agent productivity. The smooth initial setup, supported by a well-guided onboarding team, further underscores the user-friendly nature of Calabrio ONE. **What do you dislike about Calabrio ONE?** One area that could be improved in Calabrio ONE is the speed and smoothness of the interface, especially when loading large reports. The slow loading speeds mainly affect my workflow when I am checking large reports or switching between dashboards. It sometimes takes longer than expected for data to refresh, which delays quick decisions in busy moments. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to manage contact center performance, solving visibility and staffing issues, reducing wait times, and enhancing agent productivity. It integrates real-time data, scheduling, and analytics, streamlining operations and simplifying decision-making. ### 15. Saves Time & Enhances Call Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee V. **Reviewed Date:** November 28, 2025 **What do you like best about Calabrio ONE?** I appreciate how Calabrio ONE significantly saves time for me and my employees by streamlining the call review process. It transforms tasks that could take hours into just seconds, dramatically improving our operational efficiency. The software's capability to automatically evaluate employee performance and trend out customer concerns ensures that we remain responsive to both team performance and customer sentiment. Despite an initially rocky setup facilitated by a third party, the benefits that Calabrio ONE brings to our call center operations are immense, and the time saved is a considerable advantage. **What do you dislike about Calabrio ONE?** I hope one day there will be visual quality management for screen verification of where my employees are clicking. The initial setup wasn't through Calabrio ONE itself but through a different third party, and that was rocky. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for call recording, which helps understand customer sentiments and trends, reduces manual scoring time for call evaluations, and improves operational efficiency by reviewing insights quickly. ### 16. Intuitive Interface and Powerful Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Parul D. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Calabrio ONE?** Calabrio ONE offers a very intuitive and user-friendly interface that makes workforce management, analytics, and quality assurance easy to navigate. The platform provides strong forecasting and scheduling capabilities, which help improve operational efficiency. I also appreciate how well the system integrates data across modules QA, analytics, and WFM making it easier to get a complete view of agent performance and customer experience. The reporting is detailed, customizable, and supports effective decision-making. **What do you dislike about Calabrio ONE?** Some features can feel slightly complex during initial onboarding, especially when configuring advanced analytics or custom reports. The system is powerful, but it may require additional training for new users to fully leverage all capabilities. At times, certain updates or sync processes take longer than expected, which could be improved. Additionally, more flexibility in dashboard customization would make the experience even better. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE helps streamline and centralize all workforce management and customer experience operations on a single platform. It solves key challenges like forecasting accuracy, schedule optimization, and real-time adherence, which ensures better staffing and reduced operational costs. The integrated QA and analytics modules help identify performance gaps, improve coaching, and enhance overall agent productivity. Having all data in one system reduces manual work, eliminates information silos, and speeds up decision-making. Overall, it has improved efficiency, strengthened compliance, and helped deliver a more consistent and high-quality customer experience. ### 17. Feature-Rich with Room for Subscription Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Dauris F. | Subgerente Comunicaciones de Voz **Reviewed Date:** November 26, 2025 **What do you like best about Calabrio ONE?** I appreciate that Calabrio ONE comes equipped with the right tools for proper quality management, which enhances the efficiency and effectiveness of monitoring and evaluating service quality. The regular upgrades and improvements to the software ensure that I am always using the most current and effective version, which is a significant advantage in maintaining high standards. From a technical perspective, I find the logs collection feature invaluable as it provides critical insights into system operations and activities. Furthermore, the setup process of Calabrio ONE, overseen by a Calabrio engineer, appeared fast and straightforward, suggesting a well-designed implementation process. These aspects together make the system exceptionally useful and dependable in managing call recordings, monitoring, and evaluations effectively. **What do you dislike about Calabrio ONE?** I definitely find subscription management problematic, as there is no clear interface or option to understand what I am paying for. This includes not having visibility into storage usage, available licenses, and the proportion of stored data across voice, video, or text. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for call recordings, monitoring, and quality management, which enhances our service evaluation and workload predictions through effective tools and constant upgrades. ### 18. Efficient Workforce Management, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Shamar R. **Reviewed Date:** November 26, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its ability to make day-to-day workforce management more efficient. It simplifies the process of requesting days off and allows employers to effortlessly manage shift changes between employees. This feature not only adds to operational flexibility but enhances overall workplace efficiency. The system also facilitates better management of breaks, training sessions, and wellness hours, making it easier to organize and maintain optimal schedules for myself and my team. Furthermore, Calabrio ONE efficiently divides times for team members to have lunch, ensuring a smooth workflow without interruptions. The ease of integration with other tools I use, such as Paylocity and Five9, further enhances its value, making it a seamless part of my work routine. The initial setup was relatively easy, adding to the overall positive experience with this software. **What do you dislike about Calabrio ONE?** One thing I find challenging is that it is harder to get rid of messages once they are left unless you respond to them. Some of the messages that I leave don't need a response, and this makes the process cumbersome. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE streamlines workforce management by simplifying break, training, and wellness scheduling, and allows easy shift trading, enhancing efficiency. It's also valuable for facilitating day-off requests and managing lunch schedules seamlessly. ### 19. Great Call Center Tool with Room for Improved Support **Rating:** 4.0/5.0 stars **Reviewed by:** Savannah C. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio ONE has allowed us to integrate our 'call grading' system utilizing the evaluation tool. It’s incredibly convenient that we can now access all call metrics in one centralized location, which greatly simplifies the process. Navigating the website is very straightforward, making it easy and efficient to use. Furthermore, I enjoy the AI features within the platform. Even though our company doesn’t have the upgraded system to fully utilize these features, I can still acknowledge its potential and the utility it offers. **What do you dislike about Calabrio ONE?** I find it challenging to create reports due to the lack of accessible support. Currently, the process involves routing requests through IT, which then contacts Presidio, and they are often unable to assist us adequately. The only time I received help was when I attended a conference in Dallas, indicating that support is not readily available through regular channels. Furthermore, the initial setup of Calabrio ONE was reportedly time-consuming for my team. Being in a non-technical space required us to engage in a lot of learning through trial and error, which suggests a steep learning curve and possibly inadequate guidance during the initial deployment. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE streamlines our call grading system, consolidating metrics in one place. I appreciate the ease of navigation and AI features, though our system limits full utilization. However, there's a need for direct support in report creation, as current assistance through IT and Presidio is inefficient. ### 20. Easy to Use but Needs Better Insights Support **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew H. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE incredibly valuable for several reasons. Its ease of use stands out prominently, simplifying processes and making the software approachable for everyone on the team. I also appreciate the regular, consistent updates and improvements that Calabrio ONE undergoes, as they ensure the software remains current and effective. These updates are enhanced by informative webinars, which help me and my colleagues learn about new developments and effectively integrate them to improve our customer service. Additionally, it's insightful for day-to-day performance management, allowing managers to seamlessly schedule teams and ensure they are positioned effectively, which enhances our overall operational efficiency. **What do you dislike about Calabrio ONE?** I find Insights to be very difficult to use. Although there are a large number of training videos available, they seem more like a how-to guide and are not tailored to provide specific support on creating reports that work within my organization. Additionally, we've encountered several IT issues that have hindered our ability to fully utilize Insights. **What problems is Calabrio ONE solving and how is that benefiting you?** I find Calabrio ONE provides insightful performance management and simplifies scheduling for our teams, ensuring optimal placement. It also keeps us informed about tools through webinars, which aids in improving our customer service. ### 21. Quality Management and Quick Configuration, Awaiting Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Eduard Manuel P. | Senior Voip Engineer **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really like the service quality management part of Calabrio ONE. It is especially valuable because it provides crucial information that we need when evaluating how a customer interaction went. This information is extremely important in the customer cycle and helps us ensure that we maintain a high level of quality in our interactions. Additionally, the initial setup of Calabrio ONE was incredibly quick and simple, even considering that we transitioned from an old platform. The acquisition process, setup, and everything related was easy and allowed us to adapt without complications. **What do you dislike about Calabrio ONE?** The workforce management platform, known as WFM, is a bit outdated. Although I understand it is improving, we are waiting for updates. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce administration and management, solving issues like scheduling, service quality management, and analysis. It provides critical data to evaluate customer interactions, essential in the customer service cycle. ### 22. Calabrio ONE: WFM & QA Deep Dive **Rating:** 0.0/5.0 stars **Reviewed by:** Sheik I. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE to be an exceptional tool for workforce management, with its invaluable features such as shift scheduling, time and attendance, and absence and leave management. Its customer experience intelligence platform adds tremendous value by uniting various functions like contact centers, call recording, quality management, and workforce management. This integration allows organizations to move from merely managing call queues to proactively optimizing operations, which fundamentally improves the customer experience. The initial setup of Calabrio ONE is very user-friendly, making it easy to get started without any complications. Overall, it is great in every aspect, and I rate it 10 out of 10 without hesitation, confidently recommending it to others. **What do you dislike about Calabrio ONE?** No comments at this time; the software meets our needs effectively. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce management, including shift scheduling, time and attendance, and absence management. It unites functions like call recording and quality management, allowing us to optimize operations and improve customer experience. ### 23. Effortless Call Monitoring with High Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Crista W. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE for its accessibility to information, which helps me keep tabs on how my team is performing and ensures that we are all on the same page. The ability to view recordings, grade calls, and share results with my team is invaluable for maintaining a high standard of quality and performance. Additionally, the ease of setup and understanding of the system makes the transition smooth and efficient. I have been able to integrate Calabrio ONE with other tools and software used within the company, which keeps everyone informed and enhances our operational efficiency. Overall, this software solution works perfectly for my needs without any issues, allowing me to confidently give it a 10 out of 10 when recommending it to a friend or colleague. **What do you dislike about Calabrio ONE?** I like it all. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for call recording, keeping my team informed, and accessing information. It enhances awareness of team performance, simplifies viewing, grading, and sharing call results. ### 24. Effective Workforce Management, Needs Better Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Luke S. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE incredibly beneficial for workforce management within a contact center environment. I appreciate how it simplifies challenging tasks such as forecasting, scheduling, and measuring metrics, making them easier and more straightforward. I particularly like the flexible scheduling feature, which allows agents to move their breaks and lunch points to times that suit them better, without negatively affecting their shifts. This flexibility is especially useful in a dynamic work environment and enhances overall employee satisfaction. Additionally, I value how Calabrio ONE seamlessly integrates with 8x8, our phone platform, through which crucial information is fed directly into the system, ensuring smooth and efficient operations. Finally, I found the initial setup of Calabrio ONE to be very easy, facilitating a smooth transition when we switched from our previous product, Nice IEX, due to cost considerations. **What do you dislike about Calabrio ONE?** I find that the insights in Calabrio ONE could be improved. Specifically, they are not as in-depth as I would prefer and could offer more specific information. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE simplifies forecasting, scheduling, and metrics measurement, offering flexible scheduling that lets agents adjust breaks and lunches without shift disruptions. ### 25. User-Friendly and Seamless Integration with Comprehensive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** User-Friendly Interface: The interface is incredibly user-friendly, which has significantly reduced the time spent on administrative tasks. Seamless Integration: The software's ability to integrate patient data with scheduling and billing is seamless, making the workflow much more efficient. Comprehensive Features: Calabrio ONE offers a comprehensive suite of features such as ease of use, effective scheduling notifications, and easy access to work hours. **What do you dislike about Calabrio ONE?** The pricing approach and support model can be seen as predatory, with some users feeling that the company may not provide adequate assistance without additional fees. These points highlight the potential challenges users may face when using Calabrio ONE, and it is important for potential users to consider these factors when evaluating the software's suitability for their needs. **What problems is Calabrio ONE solving and how is that benefiting you?** Performance Management: Provides real-time adherence monitoring to keep operations aligned with dynamic needs, enhancing efficiency across teams. Quality Management: Offers comprehensive analytics and reporting to generate insights into customer trends, agent productivity, and overall operational performance. ### 26. Essential for Scheduling and Call Review **Rating:** 5.0/5.0 stars **Reviewed by:** April N. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I like that Calabrio ONE types out the words when I'm listening to recorded calls. Although sometimes it’s hard to hear clearly, having the transcription helps, even if the accuracy is not perfect. This feature is particularly beneficial because it means I don’t always have to review the calls manually. I appreciate that it assists me in solving scheduling issues and managing voice recordings effectively. The platform also provides the timing and the transcription of calls, which is invaluable for reviewing and analyzing conversations efficiently. Additionally, the initial setup of Calabrio ONE was very easy, which made the transition smooth. It's definitely been a helpful tool in my work. **What do you dislike about Calabrio ONE?** I am frustrated by Calabrio ONE's transcription accuracy. It often fails to pick up words correctly, leading to misspellings or incorrect phrases that were never actually said by the customer or the person in the conversation. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to solve scheduling issues and improve call review efficiency, as it helps retrieve calls and provides transcriptions, making call analysis easier. ### 27. Manager View Makes Key Metrics Reporting Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Calabrio ONE?** The manager vie allows easy reporting on key metrics such as scheduled hours, holiday allowances and scheduled off floor time **What do you dislike about Calabrio ONE?** Not being able to run a Monday as absence reporting as this would identify trends in day of week sickness **What problems is Calabrio ONE solving and how is that benefiting you?** It allows agents to be updated if their schedule changes thru use of automated emails. This cuts down on friction of contact. ### 28. Clear Visibility Into Leave Requests and Approvals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Calabrio ONE?** What I like best about Calabrio is the visibility it gives me into the leave I can request, and whether it will be approved or not. **What do you dislike about Calabrio ONE?** I feel like parts of the user interface look outdated and aren’t very intuitive, which makes the product harder to use overall. **What problems is Calabrio ONE solving and how is that benefiting you?** It provides clear visibility into leave availability, so every employee can see it. ### 29. Calabrio Makes Resource Planning Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel J. | Resource planner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Calabrio ONE?** We have been using Calabrio now for a few years. It has been a great bit of software that has made my life as a resource planner must easier. The adherence part is excellent for team management. The support we have received from Calabrio is the early set up stages was very good. Their staff are very helpful and friendly. **What do you dislike about Calabrio ONE?** Insights has been a challenge to get up and running. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio helps us manage over 400 staff in our organisation. Without this tool we would be a mess. The reporting functions help us to an accurate picture on performance and areas we can look to improve on. ### 30. Efficient and Smooth, but Could Use a Visual Upgrade **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa M. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how seamlessly Calabrio ONE blends into my daily work routine; sometimes, I don't even notice that I'm using it, which speaks volumes about its smooth performance. This kind of flawless operation is invaluable in my role, especially since I handle a high volume of calls. The software contributes significantly to efficiency—I've never faced issues with it, unlike some other applications at my job. Its reliability means I don't have to frequently report problems or disruptions to my supervisor, which reduces stress and allows me to focus on my core responsibilities. This reliability and unobtrusive functionality make Calabrio ONE a remarkable tool in my daily tasks. **What do you dislike about Calabrio ONE?** I don't think Calabrio ONE needs significant enhancements, but I guess its aesthetics could be improved. **What problems is Calabrio ONE solving and how is that benefiting you?** I believe Calabrio ONE records phone calls and contributes to efficiency by running smoothly without issues, making call handling seamless. ### 31. Effortless Workforce Management and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Matt L. | Director of Service Delivery **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I love how Calabrio ONE significantly eases the challenge of managing a diverse workforce without the reliance on numerous Excel documents. Its usability and ease of navigation are outstanding, making the software very user-friendly. The in-depth reporting capabilities are incredibly helpful for in-depth insights and decision-making. Additionally, I appreciate how Calabrio ONE simplifies complex tasks such as scheduling and staff management, effectively taking the hard work out of these processes. The initial setup was excellent, supported by a very helpful team, which made getting started with the product a seamless experience. **What do you dislike about Calabrio ONE?** I find that the integration capabilities could be more modular. An improvement in providing app-building functionalities or enhanced modular integration options would be beneficial. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for scheduling and people management, simplifying workforce management without countless spreadsheets, enhancing reporting accuracy, and easing scheduling and staff management tasks. ### 32. Effortless Interface Makes Work a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel R. | Senior Workforce Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** The ease of the interface. It is easy to onboard new reps and WFM team members. **What do you dislike about Calabrio ONE?** Some things that we are unsure on how to do, the help center is a little confusing and does not always follow the accesses that a specific user has. **What problems is Calabrio ONE solving and how is that benefiting you?** It it helping us to better plan time off. We have historically done all of these things through our HR platform. This causes a gap in coverage knowledge. Being about to add allowances and limits to PTO is going to restrict the automatic approval of absenses reducing out chances of being understaffed. ### 33. Cool Shift-Bidding Flexibility with Calabrio **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Customer Support Admin, Renewables & Environment, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Calabrio ONE?** With Calabrio, we can place bets to secure a shift for ourselves, which is kind of cool. **What do you dislike about Calabrio ONE?** Well, it’s not Calabrio itself—it’s the companies that use this application for micromanagement. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps schedule an associate’s entire day, including time for breaks and lunch. It’s beneficial to know exactly when to take those time-offs and when to sit in on meetings. ### 34. All-in-one workforce tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nermine A. | Senior Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** What I like best about Calabrio one is how it brings everything into one place, easy forecasting and scheduling, clear real-time adherence, and solid reporting. The dashboards are straightforward, and it helps the team stay aligned on performance without a lot of manual follow-up. **What do you dislike about Calabrio ONE?** What I dislike is that some features feel a bit complex or not very clear at first, especially when building advanced reports. The system can also be slow at times, and certain workflows take more clicks than necessary. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio one is solving our workforce and performance management challenges by helping us forecast demand, schedule agents properly, and track real-time adherence and KPIs in one tool. That benefits me by reducing manual tracking, improving staffing accuracy, and giving clear visibility on performance so we can act faster on issues. ### 35. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Anniea B. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Calabrio ONE?** It provides real time changes to my day and the ease of use is one of the best. The customer support is easy to contact and the frequency of use is daily. There are a number of features that provides a great opportunity to customize selections. **What do you dislike about Calabrio ONE?** Calabrio ONE users have reported several dislikes including: cumbersome scheduling processes, inaccurate data analysis, slow loading times, and limited features in certain areas. Some users also find the interface confusing and the terminology inconsistent. Additionally, the cost of some features and the limitations of the API are also points of criticism. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE addresses challenges in contact centers related to workforce optimization, such as scheduling, performance management, and data analysis, by offering a unified platform. This integration benefits businesses by streamlining operations, improving agent engagement, and ultimately enhancing customer experiences. Specifically, it helps optimize staffing, reduce costs, and improve adherence to schedules, leading to better service delivery ### 36. Easy Shift Swaps with Teammates **Rating:** 5.0/5.0 stars **Reviewed by:** Ana A. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Calabrio ONE?** that i can request a shift swap with my teammates **What do you dislike about Calabrio ONE?** that is in another time zone than my actual time zone **What problems is Calabrio ONE solving and how is that benefiting you?** that I know exactly what will be my shift schedule and channel. ### 37. QA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil G. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Calabrio ONE?** I use Calabrio ONE for QA purposes — and the transcription accuracy is excellent, so evaluations are precise. It’s easy to navigate: finding calls and filtering is fast and intuitive, especially for QA searches and coaching use cases Reporting is robust and fast—I can pull insights and coach metrics without delay. Its really easy to navigate. I am still getting use to the insight feature. Currently on a trial for auto qm. Auto QM and Interaction Summary features automate evaluation and summarization of interactions, reducing manual work and increasing consistency in scoring is a big plus for our quality team in general. I am loving the technology. **What do you dislike about Calabrio ONE?** I haven't found anything that i dislike. **What problems is Calabrio ONE solving and how is that benefiting you?** Enables searchable transcripts, sentiment analysis, and cross-channel analytics for a complete performance picture. Calabrio ONE solves the manual labor and fragmentation of quality, scheduling, analytics, and transcription by automating and unifying them. That gives me fast, accurate insights and significantly reduces admin time—all while supporting better coaching and agent performance. ### 38. Intuitive Unified Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Will W. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Calabrio ONE?** One of the best things I like about Calabrio One is having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place. **What do you dislike about Calabrio ONE?** The Classic WFM version of Calabrio One could use an upgrade i.e. Forecasting and agent schedule management can be slightly cumbersome. It's still a valuable platform, but improving minor areas would make it much more practical for day-to-day workforce-related management. From what I've seen of their new WFM, there have been some new improved enhancements that may be worth looking into. The great news is we'll be staying the Calabrio Family and be upgrading to new WFM this year! **What problems is Calabrio ONE solving and how is that benefiting you?** Instead of switching between various applications, everything's in one platform - WFM, QA Recordings and Analytics. In addition, we have the ability to monitor our agents in real-time compared while viewing their schedule which allows us to easily track agent adherence. ### 39. Calabrio is Excellent! **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa P. | Sr. Workforce Business Analyst, Photography, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Calabrio ONE?** Oddly the thing I like best isn't any one feature, it's the responsiveness of the Calabrio team. Their Ideas Portal allows you to add ideas on improvements or features you'd like to see in the future. Calabrio releases new features and upgrades at least twice a year and there's a good chance one of your ideas can be included. They really listen to their customers. The community is amazing. Every month they have a Linkup where Calabrio users can ask questions, get advice, share examples of dashboards/reports, find out about new updates, what's on the roadmap. Those sessions have been hugely helpful! Besides that though, the WFM product is great to work with, and with AI being introduced in the web platform, it can lighten the forecaster's load to focus on other things. Overall a really easy system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging. I use the WFM platform every day as well as the new reporting platform Insights and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business! **What do you dislike about Calabrio ONE?** Not much to dislike. Sometimes features are rolled out a bit prematurely, with need for improvement. But the community calls, Ideas Portal are great ways to suggest improvements and ideas to make them work better. A few wish list items for sure: to be able to notate each event added, that you could choose the adherence calculation being used in the MyTime App. But these are just gravy, all in all a great WFM system. **What problems is Calabrio ONE solving and how is that benefiting you?** We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide. The time zones are not an issue and it automatically adjusts for Daylight Savings time, no extra work needed! Not all systems do that. Calabrio allows me to forecast and analyze for each of the many languages we serve, truly allowing us to calculate the headcount that we need. We have a small WFM team, two people, to manage a global workforce and Calabrio keeps coming up with ways to automate, giving us time to work on the bigger picture tasks like forecasting, creating dashboards and reports that make sense to our business. ### 40. Flexible Yet Challenging to Integrate **Rating:** 4.0/5.0 stars **Reviewed by:** Jo W. | Client Solutions Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Calabrio ONE?** I find Calabrio ONE really flexible. It helps me a lot with shifting teams and reacting to issues effectively. **What do you dislike about Calabrio ONE?** Sometimes it's hard to integrate into host CRMs, and self-learning to integrate can be difficult. The initial setup was quite challenging. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for planning, forecasting, and real-time management across channels. It's flexible in shifting teams and reacting to issues. ### 41. Calabrio One: User-Friendly and Packed with Great Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Calabrio ONE?** Actually, all the features of Calabrio One are very good, and it’s user-friendly. **What do you dislike about Calabrio ONE?** To be honest, Calabrio One has no downsides for me. It is really a good tool. **What problems is Calabrio ONE solving and how is that benefiting you?** The problems that Calabrio One is solving are, first, the scheduling of attendance because it is very easy to understand. Also, on filing or requesting a leave. It is benefiting me at is user-friendly. ### 42. Powerful, Unified WEM Platform with Calabrio ONE **Rating:** 4.5/5.0 stars **Reviewed by:** Dipak C. | SCM manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Calabrio ONE?** Calabrio ONE brings together the industry’s most powerful WEM solution in a single, unified platform. **What do you dislike about Calabrio ONE?** complexity of its reporting tools, slower platform **What problems is Calabrio ONE solving and how is that benefiting you?** streamline scheduling ### 43. User-Friendly with Stellar Organization Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina V. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio ONE helps me stay organized and easily keep track of my daily schedule. The ability to listen to calls and use them for grading and learning is incredibly beneficial. I find the software particularly user-friendly, making it very easy to use and navigate through various tasks. The setup process was seamless, which added to the overall positive experience. Overall, Calabrio ONE stands out for its simplicity and efficiency, which makes my workflow much smoother. **What do you dislike about Calabrio ONE?** nothing really **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to organize my schedule, track calls, and stay consistent. It helps me monitor and grade calls, making learning easier, and is user-friendly and easy to set up. ### 44. User-Friendly Scheduling That’s Easy to Follow **Rating:** 4.0/5.0 stars **Reviewed by:** Bhuvan R. | Customer Support Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Calabrio ONE?** It's really user-friendly to follow the schedules. **What do you dislike about Calabrio ONE?** Sometimes it's really slow, and it takes a while to get normal. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps in scheduling the entire work day for every individual ### 45. Efficient Monitoring with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Panida N. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE for its user-friendly interface, which makes navigating the software and performing call audits straightforward and efficient. The speed of the site is another aspect I value, as it allows me to complete my tasks without unnecessary delays, ultimately helping me do my job efficiently. The initial setup of Calabrio ONE was incredibly easy, which alleviated any potential stress in transitioning to the software. These aspects combined contribute to a seamless and productive user experience, making it a tool I would highly recommend to others. **What do you dislike about Calabrio ONE?** none **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for efficient agent monitoring and call audits, benefiting from its user-friendly interface and fast performance. ### 46. Effortless Staffing with Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** suhail r. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I appreciate the efficiency and ease provided by Calabrio ONE, which exemplify its value as a quick and easy-to-use tool for staff scheduling. It effectively ensures that staff scheduling aligns with the expected customer inflow in banking branches, thereby securing adequate frontline staffing. Furthermore, the initial setup process was notably straightforward, making adoption seamless. My positive experience with Calabrio ONE is so strong that I would highly recommend it to others, as indicated by my rating of 10 out of 10. **What do you dislike about Calabrio ONE?** not applicable **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to ensure sufficient staffing on the frontline, matching staff scheduling with expected customer inflow in banking branches, with efficiency and ease. ### 47. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tayera P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its comprehensive suite of features such as ease of use, it's effective scheduling notifications which simplify my daily task management and easy access. This tool helps organizations improve ease of Integration, which is frequently of use. **What do you dislike about Calabrio ONE?** Users sometimes mention certain challenges with Calabrio ONE, such as its complexity for new users, the learning curve involved in mastering all features, or occasional issues with system integration and limited features. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE is a comprehensive platform which helps with addressing key challenges faced by customer service organizations, which solves ensuring compliance to scheduling. This benefits me by increasing my productivity during the day of my schedule. ### 48. Accurate and User-Friendly with Room for Report Enhancement **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie P. **Reviewed Date:** December 02, 2025 **What do you like best about Calabrio ONE?** I appreciate the high accuracy of Calabrio ONE, which allows me to rely on it confidently as a tool for my work in workforce management. It addresses adherence and reporting needs very effectively. The initial setup was a breeze compared to doing everything manually in Google Sheets, making our processes much more efficient and less time-consuming. **What do you dislike about Calabrio ONE?** I wish we had more reports that gave way more details. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce adherence and reports, making it reliable and accurate. It simplified setup from manual work and Google Sheets. ### 49. Love WFM and all the ease of use in the tool! **Rating:** 0.0/5.0 stars **Reviewed by:** Lynn K. | Global Project Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Calabrio ONE?** I enjoy the ability to use Intra day dynamics to ensure when things change in the call center I can adjust breaks and lunches quickly to make sure the customers are not affected. I am impressed with the Success Center and the employees willing to assist me when I am having trouble with just about anything. **What do you dislike about Calabrio ONE?** The parts I dislike are because of our inner company tools and nothing to do with the Calabrio software. **Recommendations to others considering Calabrio ONE:** This tool is just that a software tool. If you do not put in the time to set it up properly and have commitment from the leaders to put everything in the tool threat the agents do it will not help you. Consistency and accuracy is key to the success of this tool. **What problems is Calabrio ONE solving and how is that benefiting you?** The ability to schedule agents and use real time data to ensure our customers are receiving the best service. ### 50. Great updated experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Bry R. | Operations Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Calabrio ONE?** Calabrio One automatically completes my manual tasks, such as meeting scheduling, allowing me to focus on building dashboards and analytics. I'm able to provide the rest of our team the data they need upfront to be successful and impactful in their roles as supervisors or managers. **What do you dislike about Calabrio ONE?** I have not found a downside to the system through my use of the system. **Recommendations to others considering Calabrio ONE:** Do not currently have Calabrio One **What problems is Calabrio ONE solving and how is that benefiting you?** The dashboard capabilities and reporting within Calabrio One make acting on agent development very intuative and upfront. The agents can easily see their performance as well as the supervisors can easily see who needs their attention or even some extra recognition for high performance! ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+11%3A53%3A23+-0500&secure%5Bsession_id%5D=1dabac1b-ee5c-431d-9af7-e7d17265d7a5&secure%5Btoken%5D=6e6d68877ea46e2e33da78291fc8b25dc0903d2c4cfa640ace3dcf7ed385deec&format=llm_user) ## Calabrio ONE Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Calabrio ONE Alternatives - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews)