Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Manager"
4.5/5
What do you like best about CAKE POS?

Ease of use. The CAKE program is very to navigate and set up for you restaurant's use. Also the program is very easy to train employees on. Order pads are great as well, they have improved the staff performance and the customers experience. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

There is no option to remove the tax from a sales transaction. You have to have to separate item keys that are set up as tax exempt. Review collected by and hosted on G2.com.

JS
Jenny Smith S.
Business Owner
Small-Business (50 or fewer emp.)
"Cake Review"
5/5
What do you like best about CAKE POS?

We are new to the restaraunt industry and Cake has made this transition really easy for us. We love this system. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

There are only 2 things that I think Cake could improve on: I would like to be able to run any report for any time period. (I believe this is something that they are already working on)

I would also like my next day funding to my bank to come in the morning. Review collected by and hosted on G2.com.

Verified User in Restaurants
GR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Easy and efficient"
5/5
What do you like best about CAKE POS?

We love how easy is it to use the system and how efficient it is at pulling reports to do payroll, sales analysis, and menu analysis. We would definitely recommend this product to anyone who was wondering about it! Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

We dislike the fact that they have changed the reports interface. They are still easy to manage but we liked the older version better. But they are working on solving it. Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks so much for your kind review! So happy to hear you would recommend us to others, that's definitely the highest compliment. Sounds like you have some feedback that you have already passed on about the new reports interface, please let us know if there is anything else we can help with here, we love hearing and learning from our customers.

Paula M.
PM
Paula M.
Owner/VP/Secretary
Restaurants
Small-Business (50 or fewer emp.)
"Owner of restaurant- "
5/5
What do you like best about CAKE POS?

User friendly, upgrades are always useful and easy to implement. Customer service is amazing. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

The system may slow is down a bit when bar customers are ordering single drinks in a large group. Other benefits outweigh this Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks so much for your review, Paula! So happy to hear you've found CAKE user-friendly with valuable upgrades and amazing customer support. We appreciate your feedback about ordering single drinks, haven't heard that one so will make sure the product team is aware. We love hearing that CAKE reporting is making a real difference in your business, thanks so much for being a customer!

DR
Douglas R.
Owner
Small-Business (50 or fewer emp.)
"Awesome point of sale!"
5/5
What do you like best about CAKE POS?

Cake is a very simple POS to use and you can make changes to your menu very easily. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

Sometimes the system will bog down a little bit and it takes a little bit longer to process an order. Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks, Douglas, for the awesome review! Simple and easy to use are what we are going for, and we are so glad you agree.

Christina D.
CD
Christina D.
Operator
Executive Office
Small-Business (50 or fewer emp.)
"TOP NOTCH Customer Service"
5/5
What do you like best about CAKE POS?

I can't say enough good things about the Customer Service from Cake, specifically from Lou Arden Gregory. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

The only thing I dislike would be the connectivity issues which are a wifi issue for my space. Nothing to do with Cake itself. Review collected by and hosted on G2.com.

Sonja S.
SS
Sonja S.
Owner
Small-Business (50 or fewer emp.)
"Cake pos is very informative and user friendly. "
5/5
What do you like best about CAKE POS?

It has provided me the tools to run my restaurant in an efficient manner. I have learned more detailed info on my sales for menu items. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

Having to put in a personal code each time to place an order. Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks so much for your kind review, Sonja! We appreciate you recommending CAKE to anyone in the restaurant industry and that CAKE helps you run your business efficiently.

Greg R.
GR
Greg R.
Vice President & Chief Marketing Officer
Management Consulting
Small-Business (50 or fewer emp.)
"REstaurant owner - using Cake for almost a year"
5/5
What do you like best about CAKE POS?

Tracking items sold per shift in order to get a handle on menu items that may need to be changed, how specials were received, etc. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

Could use a few more short-cuts for bar (less clicks per transaction) Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks so much, Greg, for your 5-star review! Great to hear that tracking items sold per shift is helping inform your business and that reporting and accounting is much easier. We appreciate hearing your feedback on bar short-cuts, we recently did a big overhaul on our bar features but there is always room for improvement. Thanks for your time and for being a CAKE customer!

Andrew M.
AM
Andrew M.
Owner
Small-Business (50 or fewer emp.)
"Upgraded POS Ststem"
4/5
What do you like best about CAKE POS?

User interface is concise and easily navigable. Product set up is straight forward. End user training is efficient. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

System will freeze and require a re-boot Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks, Andrew, for taking the time to leave us a review. Great to hear that you've found CAKE easy to use and straightforward. Sorry to hear you are experiencing issues with freezing, I'll let our Product Team know that you are having issues, as we are always making improvements with each product release.

Mike D.
MD
Mike D.
Owner
Small-Business (50 or fewer emp.)
"Easy as Cake"
5/5
What do you like best about CAKE POS?

Very user friendly allows easy training.

Reports are very he Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

Credit card chip vs swipe can be a little confusing. Would like better interface with quick bo Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Glad you've found everything to be...easy as CAKE :) From being user-friendly and affordable, we are so happy to help you achieve your goals. Also, appreciate the feedback about the card reader - I'll share that with the Product Team to see if there is any way we can improve here.