Kenny S.
KS
Kenny S.
Self Employed
Retail
Small-Business (50 or fewer emp.)
"Great system "
5/5
What do you like best about CAKE POS?

Cake has a lot of functions that allow us to easily track every aspect of our business and inventory. The system is very easy for our staff to use and requires very little training. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

I needed a system that resets at every 14 tickets. Cake does not do that. I went on researching tons of register company’s and none of them have that option. I had reached out to cake about it again and the called me a couple weeks ago and it’s being implemented now!! Review collected by and hosted on G2.com.

Sue Ann L.
SL
Sue Ann L.
Owner
Small-Business (50 or fewer emp.)
"Customer service is excellent"
5/5
What do you like best about CAKE POS?

Information gathered is easy to find and use Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

That it doesn’t integrate fully with Orca Review collected by and hosted on G2.com.

CW
Caralyn W.
General Manager
Mid-Market (51-1000 emp.)
"User friendly, Helpful, and Polite"
5/5
What do you like best about CAKE POS?

Ease of use. Currently training 50+ employees and they are learning the execution quickly! Support is helpful and patient with us and helps walk us through the steps without being there. Ashley Udell listens to me at all times and really treats me with respect. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

some delays in processes - such as not able to split a check for some time. With that said, updates come eventually and the support team is always willing to hear suggestions. Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Hi Caralyn - thanks so much for the review! From easily training 50+ employees to support, we are so happy that you are finding value in CAKE.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Best system I've used in 25 yrs"
5/5
What do you like best about CAKE POS?

Cake was extremely user friendly, not only for servers and bartenders, but for Management functions and programming. The tech support line was aleays answered in a timely fashion, as I never waited for over 2 minutes for support. The problems were fixed easily and I never got off the phone without a solution. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

Still developing some software to take the system to the next level. Review collected by and hosted on G2.com.

SK
Sandy K.
Administrator
Small-Business (50 or fewer emp.)
"You Can Have Your Cake & Eat it Too"
4.5/5
What do you like best about CAKE POS?

The online ordering ability for our customers and the ease of menu additions and edits Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

The ability to run reports for a 6mo or 1yr timeline. Have to do monthly or 3 mo report which is more time consuming.

Would love a direct app for the online ordering. Link does not work for all of our customers and it is a turn off for those who are more challenged. Review collected by and hosted on G2.com.

MN
Manh N.
General Manager & IT Guy
Small-Business (50 or fewer emp.)
"Best POS I have used in the past 10 years."
5/5
What do you like best about CAKE POS?

Simplicity and easy on the eyes interface. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

The only thing I can think of is a minor issue that doesn't happen often.

If the router (cradlepoint) were to lose power for any reason, the POS can't be used at all until the router turns back on. Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks, Manh, for your 5-star review! We strive to be simple and easy to use while packing all the features you need, so great to hear that CAKE has been working for you. Thank you for your feedback about what happens when you have power issues, this should not be the case - please reach out and we can help walk you through this! We are happy to hear that you have found CAKE saves you time compared to competitors, we appreciate your business.

Nicole C.
NC
Nicole C.
General Manager
Hospitality
Small-Business (50 or fewer emp.)
"Very satisfied with cake"
4.5/5
What do you like best about CAKE POS?

Easy to navigate, color coordinated, and simple to teach to others. Customer support is always fast and helpful. All around good experience. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

There is no way to mark gift certificate sales Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Hi Nicole, thanks so much for the review! Easy to navigate, simple, and great customer support - happy to hear it's been an all-around good experience! We hear you on the gift certificate sales, thanks for letting us know, I'll relay that to the product team. We appreciate you asking for CAKE specifically, and so happy to hear it's working out. Thank you!

JW
Jed W.
Owner/Manager
Mid-Market (51-1000 emp.)
"Cake after 2 years"
5/5
What do you like best about CAKE POS?

Ease of use for the staff. Great administration control from off site. Customer service is very responsive. Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

The system was based on a grab and go and self check out type food service. Cake has been working on offering more options that a full service restaurant needs. Some of these things like an "86" list are yet to be offered. Cake has said that they are working to offer more features to full service restaurants. Review collected by and hosted on G2.com.

Response from Michelle Marguth of CAKE POS
Edit edit

Thanks so much, Jed, for your 5-star review! Ease of use and great customer service are something we strive for, so glad to hear you've found it to be helpful for you. We hear you on the full service features, we are adding more of these with all future releases so hold tight! If there is anything you can think of that we can do to improve, definitely share that with us and we will do our best to incorporate these features. Thanks so much for being a customer and growing with us.

Diana G.
DG
Diana G.
Front Line Manager
Small-Business (50 or fewer emp.)
"CAKE POS is a piece of cake!"
5/5
What do you like best about CAKE POS?

The CAKE POS is very easy to use. The system is intuitive and easy to teach new users! The tech support is AMAZING and always very quick to respond! Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

Sometimes the communication is forced, trying to resolve things at the CAKE persons time scale rather than my own. Review collected by and hosted on G2.com.

DD
Danielle D.
Owner
Small-Business (50 or fewer emp.)
"From the very beginning Cake has been extremely helpful"
4.5/5
What do you like best about CAKE POS?

Their customer service is top notch, their system is so easy to follow! Everything you do you can find a report for. It is all so simple! Review collected by and hosted on G2.com.

What do you dislike about CAKE POS?

You cannot offer more than one reward at a time! Review collected by and hosted on G2.com.