JB
Jennifer B.
Small-Business (50 or fewer emp.)
"Easy savings of time and money"
5/5
What do you like best about Cahoot?

The Cahoot team made our transition to their product very easy. Their support during the implementation made everything go very smoothly and eased the concerns of my team. Their program has also done exactly what we needed and has made an amazing difference to our team and our shipping capabilities. We are able to pack and ship orders so much faster than before. As Amazon Prime shippers, the need to ensure we are getting our every order as expected to continue offering our products as Prime is essential to our business and they make this very easy. For every question we had, there is a tool Cahoot has available to help us get the answers we need. Our entire team from packers to shippers to supervisors and managers has found this switch to be very positive and we have no complaints. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

We have not found any downsides because for any issue we have, Cahoot is quick to either show us how to get what we need or they fix the issue. They are very resposnsive and committed to making sure we have everything we need to get the job done. Review collected by and hosted on G2.com.

Verified User in Sports
US
Verified User in Sports
Small-Business (50 or fewer emp.)
"Shipping and Logistics Platform"
5/5
What do you like best about Cahoot?

The logisitcs their team offers to our team. We weren't just looking for a shipping label platform. We also needed shipping and handling which the Cahoot team provides. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

Limited custom API capabilities for custom integrations. Review collected by and hosted on G2.com.

Mendon D.
MD
Mendon D.
Growth Officer
Small-Business (50 or fewer emp.)
"Cahoot is easy to use, up front and transparent, and friendly"
5/5
What do you like best about Cahoot?

I really enjoyed the entire process of investigating Cahoot as a 3PL solution for my Amazon selling account. While I ultimately elected to not partner with Cahoot at this time, it was in part because they advised against it. That's right, their honest assessment came back with a clear explanation of why Cahoot isn't the right partner with us given our current situation. They even were able to identify who in the marketplace might provide services better suited to our unique situation than themselves.

In addition, a shoutout to both Indy Pereira and Manish Chowdhary who were friendly, patient, and simultaneously frank with me. I feel like I would have benefitted from an excellent client partnership with them had our circumstances made partnership with them right. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

The only disappointing aspect of Cahoot is that they haven't beaten Amazon at the 3PL game yet and completely eaten their lunch. Amazon's stranglehold on FBA is a problem for sellers and customers alike. Review collected by and hosted on G2.com.

Jeff W.
JW
Jeff W.
Small-Business (50 or fewer emp.)
"Let's Cahoot!"
5/5
What do you like best about Cahoot?

From order management to inventory tracking and shipping, Cahoot simplifies every aspect of the fulfillment process. Cahoot has enabled me to utilize all of the extra space in my warehouse and turn it into an additional stream of income for my business.

Furthermore, Cahoot's commitment to innovation and continuous improvement sets them apart as a true partner in our success. They are always looking for ways to enhance their platform and provide us with the tools and support we need to thrive in the competitive eCommerce landscape. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

I can honestly say that we there is nothing that I dislike about Cahoot. They have always been quick to address any issues that we've come across. Review collected by and hosted on G2.com.

KK
Kris K.
Small-Business (50 or fewer emp.)
"CAHOOT.AI Review"
4/5
What do you like best about Cahoot?

Cahoot's platform offers a clean & Intuitive design that allows for seamless navigation for both new and experienced users. The automated shipping label creation function eliminated 60% of our need to manually create shipping labels daily, which in turn gives 2-3 hours in saved time throughout the day.

The support ticket system allows for fairly quick responses if issues arise.

Another great feature is the email notifications for shipments that were delayed. This allows our customer service team to stay on top of issues and proactively work towards preventing any complications in our marketplace metrics. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

The creation of international shipping labels can be a bit wonky. Occasionally, the rates displayed versus the shipping rate that is applied after the label generation is different. More than likely an API issue, but we're almost 3 years in and the issue persists.

Editing product data/creating alias SKUs after the SKU is live on a particular sales channel(I.e Walmart), is impractical and can't be done with assistance from the customer support team. This is not an unworkable issue. However, If you utilize multiple variations of SKUS for identical products, confirm your product data is correct before implementing the system. Review collected by and hosted on G2.com.

Brian M.
BM
Brian M.
e-Commerce Manager
Small-Business (50 or fewer emp.)
"Enormous time saver"
4.5/5
What do you like best about Cahoot?

This makes shipping about as easy as it can be. We can process nearly 10 times the number of orders as we could with ShipStation. Cahoot has made my life MUCH easier. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

More options for sorting and filtering orders Review collected by and hosted on G2.com.

LB
Lila B.
Small-Business (50 or fewer emp.)
"Great customer service"
5/5
What do you like best about Cahoot?

They are upfront and honest about where they can save you money and where they can't. They're not out to try and pull the wool over your eyes, mislead you or sign you up for something that won't benefit you. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

Personally their services were not a good fit for our business, which was a shame as I would have liked to work with them. Review collected by and hosted on G2.com.

Shaul E.
SE
Shaul E.
Small-Business (50 or fewer emp.)
"Cahoot was a game changer in enabling our business to scale"
5/5
What do you like best about Cahoot?

The Cahoot software is very well thought out, with many unique features that set them apart from the competition. What was really a game changer for us is the fact that the software does rate shopping automatically and when we came in each morning to the office the labels were ready to be printed, saving us a tremendous amount of time and giving us the peace of mind that we are paying the lowest rates for our shipping. This enabled us to keep up with spikes in demand, such as when COVID-19 hit and Amazon FBA was backlogged for 2 months.

I also love their built-in WMS tools, such as "Scan to verify" which essentially guarantees we are shipping the correct item every time!

Finally, Cahoot has a customer support that really listens to the feedback of their users, and is constantly looking to improve their product. We started with them when the software was still pretty new, and they implemented many changes based on our feedback. This is not something to take for granted! Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

When we started using Cahoot they did not support all the channels we sold on, which meant that we still needed to use another shipping software for other channels. Today they support many more than just Amazon, including eBay, Walmart and Shopify, but they still don't support some of the more niche marketplaces. Their full list of integrations is clearly published on their website, so make sure they support the channels you sell on.

Cahoot is also not cheap. But then again, with all the time saved using their automation it more than pays for itself. You really do get what you pay for! Review collected by and hosted on G2.com.

CB
Chris B.
Owner
Wholesale
Small-Business (50 or fewer emp.)
"Can't say enough good things about Cahoot.ai"
5/5
What do you like best about Cahoot?

I am a CFP (Cahoot Fulfillment Partner), so my warehouse and staff fulfill orders for Cahoot sellers.

Over the last three years, Ive had the opportunity to with many of the features of Cahoot.ai and I must say that it has completely changed my view of order processing! The platform is definitely for me and for those looking for the ability to fulfill orders without the warehousing, labor and all the additional costs associated with fulfilling online orders. They have a network of hundreds of warehouses across the country, so they are easily able to reduce shipping time and shipping label costs by relaying orders to the warehouse closest to the buyer.

As I started using Cahoot.ai, I was blown away by its easy interface and user-friendly functionality. It's clear that the developers put a lot of thought into creating a solution that enables seamless communication, efficient teamwork, and easy / cost-effective order fulfillment. The platform that Cahoot.ai provides for both CFPs and merchants is nothing short of amazing. Merchants can track shipments, monitor inventory levels, and identify potential shortages in real time, allowing them to proactively address issues and keep customers informed. This level of transparency greatly improves customer relationships and creates confidence that buyer needs can be consistently met.

The tools set up for me as a CFP enable myself and my staff to expedite hundreds of orders per day, with scanning and verification components ensuring that every order is the right product, quantity, and packaging. Shipping costs are reduced for sellers and buyers' complaints are reduced because orders are guaranteed to be shipped on time and at the lowest price. We are very pleased to continue working with Cahoot.ai and look forward to many years of continued cooperation. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

Only downside I see being a CFP in the storage fees paid on seller inventory are lower than I would like. However, the order fulfilment volume more than makes up for it. Review collected by and hosted on G2.com.

Andrew B.
AB
Andrew B.
Director
Small-Business (50 or fewer emp.)
"Next level service from Cahoot"
5/5
What do you like best about Cahoot?

I knoew from my first conversation with Manish at Cahoot that we would work together for a long time, and we have. The team at Cahoot have been fantastic. Review collected by and hosted on G2.com.

What do you dislike about Cahoot?

I admit I struggled to learn the new system at first after being so used to our previous system, but now I realise how much better cahoot's way of doing things are. Review collected by and hosted on G2.com.