CA Unified Infrastructure Management
Saas solution to core IT Service Management processes. Rapid setup and configuration for quick time to value.
CA Unified Infrastructure Management Reviews
"Bit complicated but very useful monitoring tool"
What do you like best?
Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more
What do you dislike?
The complexity of the probes, few probes like hitachi, vcentre probes will hang when you choose more parameters to monitor.
Network topology, doesnt have capability to detect the ACI device connectivity as this doesn't support LLDP. Cannot edit the topology manually to show the connections.
What problems are you solving with the product? What benefits have you realized?
This tool is used mostly for live monitoring and performance monitoring, used for capacity management. Live monitoring easy to detect the high cpu, memory, log errors and service down alerts, network related like interface down, response time useful to identify the issues.
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"Service Now Review"
What do you like best?
Web connectivity other products tend to lag if many users start entering tickets at the same time
What do you dislike?
Nothing really its a great all around product, especial for the line of work im in
What problems are you solving with the product? What benefits have you realized?
Reports, we are able to track trends and Ticket churn with the ease of a running a few reports
What Service Desk solution do you use?
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