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CA Unified Infrastructure Management

CA Unified Infrastructure Management Alternatives & Competitors

(3)3.8 out of 5

Looking for alternatives to CA Unified Infrastructure Management? Tons of people want Service Desk Software. What's difficult is finding out whether or not the software you choose is right for you. Freshservice, Jira Service Management, SolarWinds Service Desk, and SysAid are the most popular alternatives and competitors to CA Unified Infrastructure Management.

Top Alternatives to CA Unified Infrastructure Management

  • Freshservice
  • Jira Service Management
  • SolarWinds Service Desk
  • SysAid
  • Spiceworks Help Desk

Top 20 Alternatives & Competitors to CA Unified Infrastructure Management

    #1
    #1
  1. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with CA Unified Infrastructure Management:
  2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with CA Unified Infrastructure Management:

    Angel Sola M.
    AM
    The most useful features are they have all in one offer. To be able to show precisely the tools and applications a requestor has. Their incorporation of platforms like Teamviewer is actually beyond...Read more
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with CA Unified Infrastructure Management:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with CA Unified Infrastructure Management:

    Gary N.
    GN
    Jira Service Desk contains many tools in one place with which you can plan and organize daily tasks, and integrate well with other applications. Its interface is clean, easy and customizable to a...Read more
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with CA Unified Infrastructure Management:
  6. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with CA Unified Infrastructure Management:

    AC
    I was pleased with the SolarWinds Rep during the initial request for information. The Rep was very professional and attentive to the needs that ServiceDesk will solve for the company. I like that...Read more
    #4
    #4
  7. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with CA Unified Infrastructure Management:
  8. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with CA Unified Infrastructure Management:

    AF
    The flexibility of the software which allows for ease of customization and the speed to implement
    #5
    #5
  9. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with CA Unified Infrastructure Management:
  10. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with CA Unified Infrastructure Management:

    TR
    First of all there are two options, first, on prem, second, cloud based. I used the on prem years ago and it was a solid product, even though it was free. Once the Cloud Helpdesk came out, it...Read more
    #6
    #6
  11. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with CA Unified Infrastructure Management:
  12. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with CA Unified Infrastructure Management:

    PK
    Great tool for ticketing purpose. Easy to understand. Includes all the ITIL practices like incident management, problem management, change management etc. good process workflow
    #7
    #7
  13. GoToAssist

    (247)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with CA Unified Infrastructure Management:
  14. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with CA Unified Infrastructure Management:

    UA
    It is a permanent remote session product for employees simple to fix without running through all the web services designed in the various technology products on a regular basis has been excellent...Read more
    #8
    #8
  15. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with CA Unified Infrastructure Management:
  16. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with CA Unified Infrastructure Management:

    UH
    Easy visibly across all incidents and service requests makes it simple to support our end users more efficiently.
    #9
    #9
  17. LogMeIn Central

    (173)4.2 out of 5
    Optimized for quick response

    Helping people and businesses access their digital lives from virtually anywhere, on any device.

    Categories in common with CA Unified Infrastructure Management:
  18. Helping people and businesses access their digital lives from virtually anywhere, on any device.

    Categories in common with CA Unified Infrastructure Management:

    AA
    As the name implies, it's centralized dashboard provides easy and clear access to all of the features and functions of the system. Fairly high value as pricing is relatively affordable for what...Read more
    #10
    #10
  19. NinjaRMM

    (165)4.8 out of 5
    Optimized for quick response

    NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with CA Unified Infrastructure Management:
  20. NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with CA Unified Infrastructure Management:

    MD
    We love the ability to provide comprehensive and instant support from a single pane of access - chiefly supported by useful integrations like "patch management" and "remote support technology...Read more
    #11
    #11
  21. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with CA Unified Infrastructure Management:
  22. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with CA Unified Infrastructure Management:

    IB
    Manage Engine Service Desk Plus top rated help desk software and asset management tool and manage calls from nontechnical and user .
    #12
    #12
  23. ServiceNow IT Service Management

    (157)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with CA Unified Infrastructure Management:
  24. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with CA Unified Infrastructure Management:

    JK
    ServiceNow is a one of very useful ticketing portal which is extensivily using in our whole organization. this is a tool where everyone can raise his or her request or incident and our IT system...Read more
    #13
    #13
  25. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with CA Unified Infrastructure Management:
  26. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with CA Unified Infrastructure Management:

    AH
    Flexibility and Customization. Great customer engagement.
    #14
    #14
  27. Autotask PSA

    (139)3.7 out of 5

    Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with CA Unified Infrastructure Management:
  28. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with CA Unified Infrastructure Management:

    UC
    The projects management portion by far was my favorite.
    #15
    #15
  29. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with CA Unified Infrastructure Management:
  30. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with CA Unified Infrastructure Management:

    AI
    What is like best about the Kaseya VSA that the easy of use. I can easily run audits to organize the different agents to departments.
    #16
    #16
  31. Addigy

    (112)4.4 out of 5
    Optimized for quick response

    Addigy is a cloud based IT Management Platform for managing Apple Mac Computers that provides the ability to manage the assets anywhere and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profile / Configuration Management

    Categories in common with CA Unified Infrastructure Management:
  32. Addigy is a cloud based IT Management Platform for managing Apple Mac Computers that provides the ability to manage the assets anywhere and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profile / Configuration Management

    Categories in common with CA Unified Infrastructure Management:

    CG
    The interface is easy to use, the support is very responsive, and they are constantly working towards improving the product.
    #17
    #17
  33. LogMeIn Rescue

    (110)4.6 out of 5

    By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with CA Unified Infrastructure Management:
  34. By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with CA Unified Infrastructure Management:

    AC
    The ability to store unattended access for different PCs that you support the most. Without having to walk a ton of users through rejoining a new session. The software is quick to launch and quick...Read more
    #18
    #18
  35. SolarWinds Remote Monitoring & Management

    (107)4.2 out of 5
    Optimized for quick response

    Powerful, flexible, and scalable remote monitoring and management tool for IT service providers and MSPs, available through either cloud or on-premises delivery. SolarWinds Remote Monitoring & Management empowers you to manage, monitor and secure your network from within a unified web-based console. This RMM offers a comprehensive suite of best-in-class security services delivered as part of a single integrated platform.

    Categories in common with CA Unified Infrastructure Management:
  36. Powerful, flexible, and scalable remote monitoring and management tool for IT service providers and MSPs, available through either cloud or on-premises delivery. SolarWinds Remote Monitoring & Management empowers you to manage, monitor and secure your network from within a unified web-based console. This RMM offers a comprehensive suite of best-in-class security services delivered as part of a single integrated platform.

    Categories in common with CA Unified Infrastructure Management:

    UC
    It shows all network computers in one location and allows remote connection along with inventory reports and much more.
    #19
    #19
  37. Atera

    (102)4.7 out of 5
    Optimized for quick response

    Atera It is the only All-in-One SaaS Based software for Managed Service Providers (MSPs), combining remote monitoring and management (RMM), professional services automation (PSA) and remote control & support.

    Categories in common with CA Unified Infrastructure Management:
  38. Atera It is the only All-in-One SaaS Based software for Managed Service Providers (MSPs), combining remote monitoring and management (RMM), professional services automation (PSA) and remote control & support.

    Categories in common with CA Unified Infrastructure Management:

    AB
    Atera makes it very easy to manage a wide number of customers, and integrate ticketing with device management. We've found the automated ticketing system to be easy to implement, and the fact that...Read more
    #20
    #20
  39. SolarWinds N-central

    (104)4.3 out of 5
    Optimized for quick response

    As networks grow in complexity and scale to thousands or tens of thousands of devices, IT service providers need powerful tools to help them keep up. SolarWinds N-central gives you that power.

    Categories in common with CA Unified Infrastructure Management:
  40. As networks grow in complexity and scale to thousands or tens of thousands of devices, IT service providers need powerful tools to help them keep up. SolarWinds N-central gives you that power.

    Categories in common with CA Unified Infrastructure Management:

    FL
    There is multiple ways to use N-Central be more efficient. The Automation Policy is great once you know how to use it. The dashboards have a great flexibility to be able to see what you want....Read more