Ca Service Desk Manager

4.3
(3)

Ca Service Desk Manager to help IT service desk analysts, deliver customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than work from siloed knowledge stashes and disjointed communications.

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Ca Service Desk Manager Reviews

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Ca Service Desk Manager review by Anjali S.
Anjali S.
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"Ca Service Desk Manager review"

What do you like best?

The management and agent GUI is consistent. Once you understand how things are organized, you can easily navigate and find whatever option you need easily. It is able to capture category, subcategory, comments, affected end-user, and much more other data too.

What do you dislike?

The APIs are not as robust as expected, or as seen in disruptive competition. Not nearly as customizable as ServiceNow and its reporting functions isn't too robust.

Recommendations to others considering the product

It has reduced a lot of human errors and minimized non-compliant execution of our processes. Highly recommended.

What business problems are you solving with the product? What benefits have you realized?

This provides all benefits of any ITIL compliant ticketing tool and It is fast and easy to implement in any organization but due to lack of ticket management, I'm not using it now. But it is a good software.

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Ca Service Desk Manager review by User
User
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"A consistent and reliable service desk management system"

What do you like best?

I like how I can use the system day after day without encountering any slow-downs, errors or bugs. It is one of the most consistently dependable systems I have ever used in IT.

What do you dislike?

I'm not sure if this is specific to the version that my company has or if newer versions exist, but I somewhat dislike the old, clunky looking UI. It'd be nice if it looked a bit more modern.

Recommendations to others considering the product

Take time to learn the standard procedures.

What business problems are you solving with the product? What benefits have you realized?

With the CA Service Desk Manager, our company solves the issue of the complex world that ticketing is. The CA Service Desk Manager provides a standardized ticket managing system across all of our functional areas.

What Service Desk solution do you use?

Thanks for letting us know!
Ca Service Desk Manager review by User in Computer & Network Security
User in Computer & Network Security
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"Easy to use web based tool for ticketing/reporting/etc."

What do you like best?

Fairly feature rich, a decent amount of customization can be implemented, user friendly/intuitive, reliable.

What do you dislike?

I have had a good experience so far, no big issues to report.

Recommendations to others considering the product

Good, no nonsense system with customization features, built in reporting, etc.

What business problems are you solving with the product? What benefits have you realized?

Ticketing across various clients/customers with the ability to customize based on their needs and requirements.

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