---
title: CA Service Desk Manager Reviews
meta_title: 'CA Service Desk Manager Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter 20 reviews by the users' company size, role or industry to
  find out how CA Service Desk Manager works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 20
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# CA Service Desk Manager Reviews
**Vendor:** Broadcom  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 20
## About CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count. And for decision makers, business value reporting and transparency into service consumption and cost provide effective management insights. Clarity SM is designed for humans and built for service, so you can provide incredible service.





## CA Service Desk Manager Discussions
  - [What is CA Service Desk Manager used for?](https://www.g2.com/discussions/what-is-ca-service-desk-manager-used-for)
  - [What is CA Service?](https://www.g2.com/discussions/what-is-ca-service)
  - [What is CA Service Management?](https://www.g2.com/discussions/what-is-ca-service-management)
  - [What is CA SDM?](https://www.g2.com/discussions/what-is-ca-sdm)
  - [What is Clarity software used for?](https://www.g2.com/discussions/ca-service-desk-manager-what-is-clarity-software-used-for)

- [View CA Service Desk Manager pricing details and edition comparison](https://www.g2.com/products/ca-service-desk-manager/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-09+10%3A19%3A54+-0500&secure%5Bsession_id%5D=16cd7d93-2334-49aa-871e-4d1ddc493603&secure%5Btoken%5D=82c888f2d347388b3abf2cf33d2273fab1108ae86bb1a28e16af0d13a5413906&format=llm_user)

## CA Service Desk Manager Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

## Top CA Service Desk Manager Alternatives
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  - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 3.7/5.0 (282 reviews)
  - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) - 4.2/5.0 (70 reviews)