Thanks for reviewing us and for sharing your concerns about the LMS interface. It was built with input from several LMS users based on their experiences with other LMS platforms and resulted in features like allowing clients to organize courses by category, automatically assigning courses based on start dates, managing skills and certifications and the "reassign until passed" configuration.

You are correct that we are not an authoring tool, a decision we also made on client feedback who felt like they were held hostage by other LMS platforms that required the use of that system's proprietary authoring. With C2Perform, clients can use any authoring tool they like as long as the content can be exported in xAPI (Tin Can) format, which is common among most authoring tools today.

That said, we'd appreciate the opportunity to speak with you to learn more about what we can do to continuously improve your user experience. As you noted - and thanks for doing so! - we try to be very accessible and responsive. Please reach out directly or via an email to info@c2perform.com and I will follow up personally.

Thank you again for your feedback.

Hi and thanks for taking time to review C2. We appreciate the feedback!

We had removed Recently Viewed Pages in a recent release because the feature wasn't being used very often (most people were favoriting articles instead), but we've heard from several other folks who missed it. So, we're bringing it back in our next release!

You can still customize banners and your sidebar messaging to each instance (including background colors and the messaging), and we'd be happy to help you with those.

Regarding the move of employee information - profiles, attendance and quality as you noted - the idea behind this is around security and companies wanting to operate different lines of business independently. But fear not! We've got some options now to make this easier for you and your team. If you would like to learn more, please reach out with a note to info@c2perform.com or through the contact page (link below) and let us know how to reach you.

For attendance issue you noted, the reporting of incidents is designed to allow our user to record either the hours and minutes of the incident OR to input a start time and end time of the incident. We appreciate your recommendation to combine these two methods and an enhancement for this is already scheduled for our next release (end of April).

Finally, we know how critical it is for change information to be communicated to everyone. We have been sending enhancement updates regularly, so please check with your C2 administrator to make sure they're receiving them. We'd also be happy to add you to the distribution list, which you can do via email request or via the contact form.

Again, thanks very much for your review and comments. If you do reach out, I'll be sure to follow up personally.

Ksenija, thank you very much for your review. Coming from someone who uses every aspect of the platform, it means a lot.

Agree on the testing option, which we're addressing in future releases. Thanks for that input.

Hello Ajay and thanks for your review, especially your comments about the value of the platform for teams working across multiple sites (and now working from home in many cases). If you have a minute, we'd like to learn more about your comments around information updates and implementation to see what we can do to make the process smoother. If you have a moment, drop us an email at info@c2perform.com and I'll follow up directly with you. Thanks again!

Thanks very much for the positive review and happy to hear the knowledge base works well for you.

Would be great to hear more of your thoughts on Coaching and the agent management modules and how we can improve them. If you'd be willing to provide input, please drop us a line at info@c2perform.com or reach out through our Contact Page and we'll follow up.

Thanks very much for your review. We're glad that you're seeing the benefit of having everything under one roof. Would be happy to speak with you about the chat feature and get your input on making it more user friendly, so please reach out directly or drop us a note at info@c2perform.com. I'll personally follow up.

Thanks for taking the time to review us! Much appreciated.

We'd welcome the opportunity to learn more about your feedback on the QA attributes and reporting. If you'd drop us a note at info@c2perform.com or through the Contact Page, I'll personally follow up. Thanks again!