--- title: C2CRM Reviews meta\_title: 'C2CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how C2CRM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 74 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### C2CRM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **customizability** of C2CRM, which allows seamless adaptation to diverse business processes. [(5 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2209047&qs=pros-and-cons#reviews) Users find C2CRM's **ease of use** exceptional, simplifying data management and enhancing overall operational efficiency. [(5 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827521&qs=pros-and-cons#reviews) Users commend the **easy customization** of C2CRM, tailoring the system effectively to align with their business needs. [(5 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2209130&qs=pros-and-cons#reviews) Users value the **responsive customer support** of C2CRM, enhancing their experience with tailored, effective assistance. [(4 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827979&qs=pros-and-cons#reviews) Users value the **customization options** in C2CRM, enabling tailored solutions that enhance business processes and productivity. [(4 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2209057&qs=pros-and-cons#reviews) Users find the **learning curve steep** for C2CRM, making it difficult for beginners to use effectively. [(3 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827863&qs=pros-and-cons#reviews) Users feel that C2CRM has **feature issues** due to an outdated interface and limited customization options. [(2 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2297896&qs=pros-and-cons#reviews) Users find C2CRM **not intuitive** , with a challenging interface that complicates usage, especially for beginners. [(2 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2208839&qs=pros-and-cons#reviews) Users find C2CRM to be **not user-friendly** , requiring manual work and presenting challenges for beginners. [(2 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2208858&qs=pros-and-cons#reviews) Users find the **customer support lacking** , noting it could be significantly improved for better assistance. [(2 mentions)](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827955&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of C2CRM ##### 1. Customizability Users value the **customizability** of C2CRM, which allows seamless adaptation to diverse business processes. [ See 5 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2209047&qs=pros-and-cons#reviews) See Related User Reviews ![Saniya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniya S.") SS Saniya S. Mid-Market (51-1000 emp.) 5.0/5 "Highly Customizable CRM That Adapts to Your Business Needs" What do you like about C2CRM? C2CRM supports creation of custom objects, fields, workflows, rules, and views so you can adapt the system to your business processes. PM Paul M. Small-Business (50 or fewer emp.) 4.5/5 "We have been with C2CRM since 2018 and they have been fantastic!" What do you like about C2CRM? The customizable aspect that C2CRM has delivered for our industry and the developers continue working to create new functionality and technology integ ##### 2. Ease of Use Users find C2CRM's **ease of use** exceptional, simplifying data management and enhancing overall operational efficiency. [ See 5 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827521&qs=pros-and-cons#reviews) See Related User Reviews ![Juman D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juman D.") JD Juman D. Small-Business (50 or fewer emp.) 4.0/5 "Organized CRM with Intuitive Interface" What do you like about C2CRM? I like C2CRM's easy-to-use interface and how it keeps everything organized in one place. The lead tracking and follow-up reminders are especially help ![Saniya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniya S.") SS Saniya S. Mid-Market (51-1000 emp.) 5.0/5 "Highly Customizable CRM That Adapts to Your Business Needs" What do you like about C2CRM? C2CRM supports creation of custom objects, fields, workflows, rules, and views so you can adapt the system to your business processes. ##### 3. Easy Customization Users commend the **easy customization** of C2CRM, tailoring the system effectively to align with their business needs. [ See 5 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2209130&qs=pros-and-cons#reviews) See Related User Reviews ![Saniya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniya S.") SS Saniya S. Mid-Market (51-1000 emp.) 5.0/5 "Highly Customizable CRM That Adapts to Your Business Needs" What do you like about C2CRM? C2CRM supports creation of custom objects, fields, workflows, rules, and views so you can adapt the system to your business processes. PM Paul M. Small-Business (50 or fewer emp.) 4.5/5 "We have been with C2CRM since 2018 and they have been fantastic!" What do you like about C2CRM? The customizable aspect that C2CRM has delivered for our industry and the developers continue working to create new functionality and technology integ ##### 4. Customer Support Users value the **responsive customer support** of C2CRM, enhancing their experience with tailored, effective assistance. [ See 4 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827979&qs=pros-and-cons#reviews) See Related User Reviews AD Aaron D. Small-Business (50 or fewer emp.) 5.0/5 "Best Service" What do you like about C2CRM? I am frequently C2CRM for Customer Relationship A great tool to manage multiple roles in Customer Relationship, Ease of Integration and Ease of Imp PN Paulette N. Mid-Market (51-1000 emp.) 5.0/5 "The BEST Customer service" What do you like about C2CRM? They assign you a project manager who is very responsive, even after the original orientation. ##### 5. Customization Users value the **customization options** in C2CRM, enabling tailored solutions that enhance business processes and productivity. [ See 4 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2209057&qs=pros-and-cons#reviews) See Related User Reviews ![Saniya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniya S.") SS Saniya S. Mid-Market (51-1000 emp.) 5.0/5 "Highly Customizable CRM That Adapts to Your Business Needs" What do you like about C2CRM? C2CRM supports creation of custom objects, fields, workflows, rules, and views so you can adapt the system to your business processes. PM Paul M. Small-Business (50 or fewer emp.) 4.5/5 "We have been with C2CRM since 2018 and they have been fantastic!" What do you like about C2CRM? The customizable aspect that C2CRM has delivered for our industry and the developers continue working to create new functionality and technology integ ### 5 Cons or Disadvantages of C2CRM ##### 1. Learning Curve Users find the **learning curve steep** for C2CRM, making it difficult for beginners to use effectively. [ See 3 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827863&qs=pros-and-cons#reviews) See Related User Reviews ![Sattwik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sattwik M.") SM Sattwik M. Mid-Market (51-1000 emp.) 5.0/5 "It's great and proven software for Customer Relationship Management" What do you dislike about C2CRM? The portal is not mobile friendly. The customer support team is good but they can be better. This product is hard to use by beginners so you need I ex AD Aaron D. Small-Business (50 or fewer emp.) 5.0/5 "Best Service" What do you dislike about C2CRM? Sometime it gets complicated to use C2CRM. They can work on customer support for their clients. ##### 2. Feature Issues Users feel that C2CRM has **feature issues** due to an outdated interface and limited customization options. [ See 2 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2297896&qs=pros-and-cons#reviews) See Related User Reviews ![Juman D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juman D.") JD Juman D. Small-Business (50 or fewer emp.) 4.0/5 "Organized CRM with Intuitive Interface" What do you dislike about C2CRM? Sometimes the interface feels a bit outdated, and customization options could be more flexible. Improving the reporting features and adding more moder ![siva kumar a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "siva kumar a.") SA siva kumar a. 4.0/5 "Affordable, Reliable CRM with Seamless Integration" What do you dislike about C2CRM? I find that C2CRM needs to update its software to align with new technologies. ##### 3. Not Intuitive Users find C2CRM **not intuitive** , with a challenging interface that complicates usage, especially for beginners. [ See 2 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2208839&qs=pros-and-cons#reviews) See Related User Reviews ![Harsh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh D.") HD Harsh D. Mid-Market (51-1000 emp.) 2.5/5 "Useful for Lead Calculations, But Needs Better Usability" What do you dislike about C2CRM? It is less user-friendly and sometimes requires manual work ![Sattwik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sattwik M.") SM Sattwik M. Mid-Market (51-1000 emp.) 5.0/5 "It's great and proven software for Customer Relationship Management" What do you dislike about C2CRM? The portal is not mobile friendly. The customer support team is good but they can be better. This product is hard to use by beginners so you need I ex ##### 4. Not User-Friendly Users find C2CRM to be **not user-friendly** , requiring manual work and presenting challenges for beginners. [ See 2 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=2208858&qs=pros-and-cons#reviews) See Related User Reviews ![Harsh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh D.") HD Harsh D. Mid-Market (51-1000 emp.) 2.5/5 "Useful for Lead Calculations, But Needs Better Usability" What do you dislike about C2CRM? It is less user-friendly and sometimes requires manual work ![Sattwik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sattwik M.") SM Sattwik M. Mid-Market (51-1000 emp.) 5.0/5 "It's great and proven software for Customer Relationship Management" What do you dislike about C2CRM? The portal is not mobile friendly. The customer support team is good but they can be better. This product is hard to use by beginners so you need I ex ##### 5. Poor Customer Support Users find the **customer support lacking** , noting it could be significantly improved for better assistance. [ See 2 mentions ](https://www.g2.com/products/c2crm/reviews?filters%5Bsentiment_snippet%5D=1827955&qs=pros-and-cons#reviews) See Related User Reviews ![Sattwik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sattwik M.") SM Sattwik M. Mid-Market (51-1000 emp.) 5.0/5 "It's great and proven software for Customer Relationship Management" What do you dislike about C2CRM? The portal is not mobile friendly. The customer support team is good but they can be better. This product is hard to use by beginners so you need I ex AD Aaron D. Small-Business (50 or fewer emp.) 5.0/5 "Best Service" What do you dislike about C2CRM? Sometime it gets complicated to use C2CRM. They can work on customer support for their clients. ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/c2crm/competitors/alternatives) IG Isaiah G. Digital Marketing Manager Mid-Market (51-1000 emp.) 10/2/2019 "Great Addition To Our Growing Business Model!" 5/5 What do you like best about C2CRM? The integration was extremely easy and required minimal effort. The support is second to none and our questions were answered within an hour and if not by the close of business every day! Review collected by and hosted on G2.com. What do you dislike about C2CRM? The most helpful is the ability to teach on the platform. The C2CRM is extremely user friendly making it easy to teach others, and get information in a very quick fashion. Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? We are solving incorrect information being put into our CRM, which is a huge feat in any organization, and the transfer of support tickets to the correct department. This is huge for a company as big and spread out, geographically, as we are! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/20/2019 "A very clean, intuitive interface, easy to navigate " 4/5 What do you like best about C2CRM? Very functional dashboard with solid view of sales funnel, contacts, and interaction timeline storage via each communication channel. A good data collection and retrieval process. Very simply model to get up and running, good clarity in 'what you're getting' and very fair pricing structure(s). Review collected by and hosted on G2.com. What do you dislike about C2CRM? There may be customization limitations, possibly around ability to change fields or certain workflows. Not to say change request cannot happen, but customization may be required as opposed to a range of value-add plug and play feature sets Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? Keeping track of the customers we deal with. Fields provide an updated view on intel around customer/leads communication but also products and corresponding product micro services we're trying to sell - as well as what has been purchased by each customer. This helps to better understand both our customers and potential customers, and what and where their interest resides with our product line Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 11/20/2019 "Adapting to new software over Salesforce" 4/5 What do you like best about C2CRM? New account additions are simple and straight forward. Has been tailored to our specific needs. Still in early stages of mapping and working within account record fields. Review collected by and hosted on G2.com. What do you dislike about C2CRM? Somewhat difficult to find accounts if not spelled correctly. Also difficultly at times of finding past notes and adding new Contacts. It may be how I am submitting notes. Also lag time of notes being saved in account file. Review collected by and hosted on G2.com. Recommendations to others considering C2CRM: Keep practicing and experimenting. Need to get used to specifics and you will make some mistakes. Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? Tracking and history. Everything in one place. Because we started new after a download of Salesforce there is clean up that takes time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JT Justin T. Graphic Designer Mid-Market (51-1000 emp.) 9/24/2019 "Great CRM and even better customer service!" 4.5/5 What do you like best about C2CRM? In the past decade, I've worked with pretty much every CRM - and C2 has clear (no pun intended) advantages over most of them. The interface is really nice looking and easy to navigate. The onboarding and training process was a breeze, and their team was very accommodating to our schedules and questions. Review collected by and hosted on G2.com. What do you dislike about C2CRM? The only problems I've run into so far were small things - For example, I'd like to be able to select delete multiple dashboards at once. It's a minor inconvenience. Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? We were able to cut several steps out of a process that a part of our team has to do multiple times a day. This results in an increase in productivity, which allows us to handle customer questions and concerns much faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JC Jeremy C. Sales Manager Mid-Market (51-1000 emp.) 7/24/2019 "This CRM Vendor "Gets IT"" 5/5 What do you like best about C2CRM? c2crm provides each user there own crm experience by allowing unlimited dashboards and widgets with exactly the data I need to do business. The tech support I receive is always 5 star for even the simple stuff. I have used Salesforce, Zoho and HubSpot and this CRM UI is easy to master and does not require a "masters degree" in order to navigate. Less overall mouse drag rate witch means I move faster through my environment allowing me to complete tasks and retrieve essential information every time I log in. Review collected by and hosted on G2.com. What do you dislike about C2CRM? I wish the powers that be found C2 long ago. So much time and energy was spent working with the "brand names" who seemed like understanding how we do business was less important then how their CRM was supposed to show us how to reinvent the wheel!?!? Review collected by and hosted on G2.com. Recommendations to others considering C2CRM: Our first reaction to moving off the brand name was our concern another vendor could actually deliver what we needed. After extensive searching we found C2 and learned very quickly they really cared about how we used software. Their approach to learning our business was key as it relates to the effectiveness of the CRM Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? So far after 8 months we have increased sales revenue by 24%. We have seen a vast improvement in the marketing response of new leads and current clients are finally getting the attention they have paid for because C2 has organized our activity's and have kept our sales reps honest when it comes to using the CRM. C2 has a case management tool that leverages the knowledge-base/AI component to quickly solve issues and points the right people in the right direction. We are keeping our clients happy and our team is enjoying the feeling of solving problems for their customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HB Howard B. Vice President Sales Mid-Market (51-1000 emp.) 11/20/2019 "Vice President" 5/5 What do you like best about C2CRM? C2CRM is intuitive and straightforward unlike many CRMs in this space. Review collected by and hosted on G2.com. What do you dislike about C2CRM? Past dislikes have been timely resolved via C2's roadmap and enhancements. Review collected by and hosted on G2.com. Recommendations to others considering C2CRM: This company is easy to work with and delivers on their commitments. Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? Collaboration between departments is the biggest benefit to my organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CR Christopher R. Business Development Manager Small-Business (50 or fewer emp.) 6/27/2019 "Absolutely the best CRM I have ever used!!" 5/5 What do you like best about C2CRM? C2CRM, has changed the way we do business, by Uniting all of our teams. From Marketing, Sales, and Customer Service. The implementation was way easier and faster than we had EVER EXPECTED. I am truly amazed at the capabilities that it has. I wished I could shout from the mountain top to let everyone know that C2CRM is SIMPLY THE BEST!! Review collected by and hosted on G2.com. What do you dislike about C2CRM? I have nothing bad to say, if I see something that I need or if something is not working, Clear C2's team handles it right then. Great customer service. Review collected by and hosted on G2.com. Recommendations to others considering C2CRM: I recommend you know where you are headed as Clear C2 will take you there. Ask their experts and they will guide you thru the whole process.Even if it is just an Idea, ask and they will help. Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? We have eliminated costly marketing software like Constant Contact, because C2CRM does the same thing. It has changed the way we do business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JW Jenny W. Receptionist Mid-Market (51-1000 emp.) 10/3/2019 "C2 SCA Promotions Review" 4/5 What do you like best about C2CRM? All company and client information is easily accessible with note fields and reminders. Excellent training from Chris Owen who is always available to help and answer questions. Review collected by and hosted on G2.com. What do you dislike about C2CRM? During quick find words disappear if clicked on Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? Activity reminders/follow-up help keep up communication with multiple clients. Query builder has many options for multiple searches. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KG Kerrie G. Sr. Sales Executive (23yrs) Mid-Market (51-1000 emp.) 7/30/2019 "Amazing CRM Product and Amazing People" 5/5 What do you like best about C2CRM? We love the latest changes to C2-Super Easy to Use. Dashboards make managing my day so simple with only having to go to one screen to access everything I need. Review collected by and hosted on G2.com. What do you dislike about C2CRM? The older versions weren't as customizable as the new release, but since we've updated I don't think I've had any issues. Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? C2 keeps me organized. And when I have something unexpected come up, like sending out a quote or checking on an order for a customer, it's super fast and easy to get things done. Even my customers are impressed with my response time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jessica K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica K.") JK Jessica K. HRIS Manager Enterprise (\> 1000 emp.) 1/10/2019 "C2 is Great!" 4.5/5 What do you like best about C2CRM? The C2 tool started out as a ticketing tool for our HR systems department years ago, but has been flexible enough to grow as we grow. C2 is now the tool we use for HR systems, Payroll, Accounts Payable, and our Talent Management team. C2 helps us manage requests from all across our organization, and never shies away from the challenges that we bring. The customer service, support, and creative partnership is also top notch! Review collected by and hosted on G2.com. What do you dislike about C2CRM? We are a VERY self sufficient organization, so having to rely on C2 service to execute some of our needs can slow us down, however as mentioned above, their service is always fast and friendly. Review collected by and hosted on G2.com. What problems is C2CRM solving and how is that benefiting you? C2 provides a centralized repository for all of our HR requests. It provides notifications as the requests moves through the process and when it is complete. C2 provides reporting and metrics that allow us to manage our customer relationships and measure our efficiency. The tool really is great and serves many purposes for our team. Review collected by and hosted on G2.com. 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