Easy to use for everyone Review collected by and hosted on G2.com.
The parameterization is a bit complex for someone who is not used to doing their processes. Review collected by and hosted on G2.com.
Easy to use, allows tracking of ticket SLAs efficiently Review collected by and hosted on G2.com.
Speed of the application and visual of the grid Review collected by and hosted on G2.com.
Web client which means that we don't need a fat client installed on the client side. Review collected by and hosted on G2.com.
Nothing is pre-configured for IT Department. Everything has to be configured. Review collected by and hosted on G2.com.
Thank you for your feedback!
We're truly sorry about your experience with our product and with the limitations you have seemed to encounter. We have several successful implementations of C2 ATOM, that have integrated all of the users' processes (both in IT and other departments). It's never too late to contact us to review your needs. We're confident that we can meet your expectations.
Regarding the preconfiguration that you've mentionned, we offer the possibility to start with a service catalog of "IT template" and "CMDB", or to start "vanilla" and configure a service catalog that fits your own context. That's especially useful if you want to define your services in a common language that will speak not only to your team, but to your clients. We have access to several specific models if you need advice on that topic.
Once again, thank you for your review, it helps us to improve our product. Do not hesitate to contact us and it will be a pleasure to assist you.
Rapid evolution, attentive to user needs, strength of the interaction module, ease of learning. Review collected by and hosted on G2.com.
Version stability, lack of reports for the CMDB. Review collected by and hosted on G2.com.
The simplified interface. Accessibility (web application) to the main application and the different modules. Review collected by and hosted on G2.com.
Missing a form module compared to the previous version (Profiler) Review collected by and hosted on G2.com.
Complete integrated solution, web-based, full range of service desk functions, outstanding user interface, simple, simplicity, SQL server which allows to easily create reports and exports data Review collected by and hosted on G2.com.
Charge of work to do to implementation, the lack of customizabilty for some options Review collected by and hosted on G2.com.
single interface, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options Review collected by and hosted on G2.com.
lack of customization in the various screens, complexity of the database to get our own reports Review collected by and hosted on G2.com.
The unique interface, the fact that is a web application, the CMDB Review collected by and hosted on G2.com.
Customizabilty of certain items like the status bar or other little things like this. Review collected by and hosted on G2.com.
Good support and good product evolution. Review collected by and hosted on G2.com.
Specific Web browser compatibility matrix Review collected by and hosted on G2.com.
Facile à utiliser et flexible. Entreprise proche de ses clients. Review collected by and hosted on G2.com.
Some functionalities are missing compared to the previous version. Review collected by and hosted on G2.com.