I can add all my interaction in the note section Review collected by and hosted on G2.com.
When C2 bug and I can find why. I have to restart Review collected by and hosted on G2.com.
Easy to use interface, can do customization for a lot of stuff. Review collected by and hosted on G2.com.
The slowness during the afternoon, sometime the system cannot be used, which impacts our response time for requests or the ability to play with the inventory. Review collected by and hosted on G2.com.
Our fast growth over the last 2 years has impacted our performance as many, and often very large, new customers were added to our cloud. Over the last 6 months huge investments have gone towards addressing this very issue and we are happy to say that significant improvements have been made (and confirmed by our customers). Reach out to us directly to get more insights on what was done and what's to come. Transparency is a core value at C2!
The best part of C2 is its capacity to drive differents input in a fast and reliable way. You can get inputs from email, portal, phone call and other api. Review collected by and hosted on G2.com.
C2 does not offer enough tools to create html personnal web page. Review collected by and hosted on G2.com.
Thanks for the review and I would be interested to know more about your needs to customize our self-service client portal. Many customizations are already possible however getting insights from our customers is a key priority for us. Did you know that about 60% of our software updates contain features requested to us by our customers!
Clear and easy-to-use display when configured according to our needs Review collected by and hosted on G2.com.
The tool is not intuitive
It must be customized to be user-friendly
There are not many help resources (support tools, reference guide) Review collected by and hosted on G2.com.
Great feedback, thanks for sharing! Reach out to us for a copy of our newly updated guides and articles. Since education is a key vertical at C2 adapting our templates (service catalogues, CMDB, processes, etc) to meet the evolving needs of our customers is an ongoing initiative at C2. Please reach out to us directly so that I can assign a C2 business analyst to work with you. Cheers!
Fast, easy to configure / Easy to configure Review collected by and hosted on G2.com.
Cost, API integration Review collected by and hosted on G2.com.
Updated APIs and a well-documented marketplace is coming soon ! Reach out to us to find out more...
Processus management, intégrations with a lot of applications, more specifically with active directory Review collected by and hosted on G2.com.
CMDB management is not very ergonomic.
The documentation is outdated, despite an on-premise option, total dependence on technical support. Review collected by and hosted on G2.com.
Thanks for the feedback! Our documentation and KB is undergoing a huge revamp and update. Reach out to us for updated guides and articles. A full UI/UX project is also currently ongoing and your input would be greatly appreciated. Reach out to us to participate in our planned enhancements!
Courteous service the poeple are very nice Review collected by and hosted on G2.com.
The waiting time is sometimes bad, when we call the IT help line, the actual system C2 well its not user freindly the actual format Review collected by and hosted on G2.com.
Our support team has tripled in size in the last 24-months. Training is a big focus of ours. We will do our best to provide you with the support you expect in the future!
They did a great job listening to our needs and provided a comprehensive solution. Review collected by and hosted on G2.com.
The workshops were a bit condensed, not much time in-between to complete the required work. Review collected by and hosted on G2.com.
Thanks for the review and feedback!
Personalization to fit business needs and ITSM processes Review collected by and hosted on G2.com.
Too much personalization slows down performance. Review collected by and hosted on G2.com.
Healthcare is a key vertical for C2. Please reach out to us directly so we can better understand your needs and work with you limit personalization options.
You can build it pretty much how you like. Review collected by and hosted on G2.com.
Some time the interface is a bit heavy to use. The follow-up of the ticket is not that easy with the email and notes; you don't see it quickly, you need to dig into the ticket to see all the details. Review collected by and hosted on G2.com.
Great review, thanks! Our UI/UX initiative will enhance your experience. I would be interested in talking to you about your needs, please reach out to us directly. Cheers!