--- title: C-Desk Reviews meta\_title: 'C-Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how C-Desk works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 13 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # C-Desk Reviews & Product Details This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. * * * Seller [Chamunda Tech Net Services Pvt Ltd](https://www.g2.com/sellers/chamunda-tech-net-services-pvt-ltd) Discussions [C-Desk Community](https://www.g2.com/products/c-desk/discuss) Overview by Mahesh Mehta (Business Development Manager at Chamunda Tech-Net Services Pvt. Ltd.) Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/c-desk/competitors/alternatives) ## User Insights Average based on 13 real user reviews. [Log in to unlock pricing and user insights](/login) SG Steven G. Development Specialist Environmental Services Enterprise (\> 1000 emp.) 12/22/2023 "Cumbersome Ticket Management with this tool" 3/5 What do you like best about C-Desk? C Desk is unable to integrate with systems, whichs not good, for our team. It has been not working well for our requirements without any glitches. The categorization of tickets for work transfers proves to be lesshelpful. Review collected by and hosted on G2.com. What do you dislike about C-Desk? It needs to be improved to ensure reliability and user friendliness. The software is difficult to navigate. There are no features that would make us like it. The pricing needs to have been more considerate towards businesses; as a whole it is a poor software tool. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? C Desk lacks an interface that can confuse users. Occasionally the program become sluggish and unresponsive causing delays in task allocation and progress monitoring. The limited customization options restrict tailoring the platform to meet team needs. It falls short in terms of usability and performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 11/27/2023 "C-Desk :- Streamlined Efficiency and Coding Excellence for Business Devlopment" 4/5 What do you like best about C-Desk? As a Seniour Business Development Manager, I appreciat the platform's coding aspects, facilitating integrations and coding-specific ticket management. The granular user permission settings allow controlled access, crucial for security and coding-related confidentiality. The mobile interface enables on-the -go ticket handling, a convenient feature for our team members involved in coding projects. The notification system keeps everyone updated on coding-related tasks and changes, fostering collaboration among team members. Review collected by and hosted on G2.com. What do you dislike about C-Desk? Whil the platform integrates well with many systems, it lacks compatibility with a few niche coding tools that our team occasionally utilises. The customisation options, though extensive, can be slightly complex and may require deeper coding knowledge in certain instances. Customising dashboards to tailor coding-specific needs could be made more user - friendly for non-technical users. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? C-Desk significantly enhances workflow efficiency by providing a centralised platform for task allocation, progress tracking, and collaboration among team members. Thsi centralised approach minimises confusion, reduces duplication of efforts, and fosters smoother communication, which ultimately accelerates project timelines. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LG laurie g. operations manager wilshire boulevard temple Small-Business (50 or fewer emp.) 11/28/2023 "C-Desk Support System" 2.5/5 What do you like best about C-Desk? It is helpful in getting tickets into our network people Review collected by and hosted on G2.com. What do you dislike about C-Desk? Waiting for a response, but that is more on our people than the software I think. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? It helps when I have an issue and need to submit the information to our IT, IS, Network and Communication team(s). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pavan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavan G.") PG Pavan G. Business Operations senior analyst Small-Business (50 or fewer emp.) 10/27/2023 "One of the best ticketing software" 5/5 What do you like best about C-Desk? We use it to handle the requests and tickets of all services at one place. Worked on other ticketing platforms and this one, I like this tools and it is handy and one point operational to all teams Review collected by and hosted on G2.com. What do you dislike about C-Desk? Segregation of the tickets to transfer to the othe departments for work transfers. We should make it more reliable so it can be more of the user friendly source. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? Clearing out the client issues that are in the queue and mangaging them at one place. It helps me and my team to make process easier by following the queues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS Soham S. Founder Small-Business (50 or fewer emp.) 11/29/2023 "Smooth onboarding" 4/5 What do you like best about C-Desk? A prebuilt platform to enable a smooth onboarding for the new employees. Review collected by and hosted on G2.com. What do you dislike about C-Desk? Cost could have been a bit more considerate for new businesses. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? We have a very fragmented user base. A tool to help this is really handy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 9/10/2023 "Best help desk tool" 5/5 What do you like best about C-Desk? This is is very very easy for to use coz I have used it. UI is very easy to understand and I think we dont need a proper training to use this tool. Team has done a great work to design and develop this tool for the users. The best part is easy User Interface and performance is also great. They have given all the things in left side like photo gallery, video gallery and notice board etc and we can manage our things very easily. Review collected by and hosted on G2.com. What do you dislike about C-Desk? As such personally I did not face any issue or anything wihich I do not dislike about this tool but one thing I would say thing If team updates this tool then change sometimes They should change the color of the UI thats the only thing I would recommend. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? this tool saves our time and the SLA management category wise is the best thing and the benefits is the special features of this tool Multi location support, getting ticket notification via email, assign particular ticket, complaint to a particular IT manager. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![VAIBHAV J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VAIBHAV J.") VJ VAIBHAV J. IT Specialist Enterprise (\> 1000 emp.) 12/1/2023 "C-DESK THE ALL IN ONE CUSTOMER SUPPORT" 4/5 What do you like best about C-Desk? I liked it's accessibility of finding the customer details as we received a ticket or a service request. Also it knowledge base article as per the issue easily pops up on their own. Review collected by and hosted on G2.com. What do you dislike about C-Desk? Reporting and dashboards does not have all features and visuals if we compare it to other service management tools Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? Resolving IT related issues for the customers of the Client Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tim P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim P.") TP Tim P. Systems Administrator Small-Business (50 or fewer emp.) 9/7/2023 "Fantastic help desk tool!" 5/5 What do you like best about C-Desk? This is a fantastic help desk tool that really helped us triage tickets and meet SLA expectations. I appreciated the additional modules and reports that were available as well. Review collected by and hosted on G2.com. What do you dislike about C-Desk? I haven't experienced any issues with C-Desk, it's worked fabulously for our needs! Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? Triaging our help desk tickets effectively and being able to route tickets to the appropriate technician. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![yagnesh p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "yagnesh p.") YP yagnesh p. IT Consultant Small-Business (50 or fewer emp.) 5/17/2022 "A handy feature for managing organisational processes" 4.5/5 What do you like best about C-Desk? Multiple operating systems are supported, as well as an incredible chat feature that allows users to connect with one another. Review collected by and hosted on G2.com. What do you dislike about C-Desk? There is nothing difficult that would allow us to write anything we don't like. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? Service Management is excellent, and the internal process of ticket generation and queueing is fantastic. That helps to solve many ongoing problems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Keerthi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keerthi P.") KP Keerthi P. Technical Support Engineer Level 2 Small-Business (50 or fewer emp.) 10/27/2020 "Good tool for helpdesk analysts" 5/5 What do you like best about C-Desk? Its very good for IT help desk analysts. Even users can raise any request at ease and even the IT helpdesk associates can manage this tool effectively. Good for SLA management. Good options to set the ticket priority. Review collected by and hosted on G2.com. What do you dislike about C-Desk? Nothing much. Its very good software tool to be used Review collected by and hosted on G2.com. Recommendations to others considering C-Desk: If any company which has a team of more than two people working on the IT help desk tickets, please use this C- Desk application as it needs everything your team wants. You can use this to manage your daily tickets, you can manage SLA, set the priority of tickets, route them to proper queue, manage service management requests, you can set follow ups and call back timings. Over all my experiences using this simple software was great. I never had to think about salesforce or servicenow. I will highly recommend this one over the other help desk applications. Review collected by and hosted on G2.com. What problems is C-Desk solving and how is that benefiting you? I have used it for service management, ticket routing and basic help desk tickets. It has really helped me to manage my tickets in the queue. It has also helped me to manage my SLA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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