
After catching my own auto-renew, and complaining, and escalating to the Head of CS, and receiving an invoice even after asking repeatedly for a cancellation, they did finally cancel my licence and did not charge me for another year. Review collected by and hosted on G2.com.
Please remind your customers that their renewal is coming up and ensure they are happy with the software before forcing them to complain. Review collected by and hosted on G2.com.