Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"I LOVE THIS APP!"
5/5
What do you like best about Buzz Medical Messenger?

DOCUMENT EXCHANGE

AI ENGINE

EASE OF EXCHANGING CONFIDENTIAL INFORMATION WITH STAFF AND PATIENTS

This software is great! I have been saying that for about six months now. I am continually amazed by all of the useful features, as I keep discovering them, such as the very handy notepad, or the ability to upload a document and revise it and send it out to a patient. Now that war by patients have downloaded the app communicating has becomes sables and share information with my office. Staff is also quick and efficient the document exchange, especially now in the beginning of the year when insurance changes has been ever so useful of course the friendly personal customer service by knowledgeable support has been the selling point. They have attempted to attend to the needs of even my small practice.

I definitely recommend this to my colleagues.

05:41 PM Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

There is a learning curve but it is well worth the effort! Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

We appreciate your review. As you noted, we stand by our promise to support every client regardless of their size. Our support is through our product, and our multi-disciplinary team takes the opportunity to observe every interaction with the clients to enhance the software capability and efficiency. Please continue to reach out as necessary - we thrive in making sure to improving outcomes for our clients and their patients. Please explore the latest AI integration with Skyscape knowledge integration along with streamlined document generation and dispatch to save time.

See how Buzz Medical Messenger improved
Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"All In One HIPAA Secure Communications, Texting and Telehealth"
5/5
What do you like best about Buzz Medical Messenger?

We love the ease of use of all the great features from video to text and even electronic signatures. The best part anyone can just download and use withlut needing any training. If you have texted before you can use Buzz! Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing the people at Buzz are the best answering any questions we have immediately. Review collected by and hosted on G2.com.

Response from Kristin Smith of Buzz Medical Messenger

It's great to hear that Buzz Medical Messenger helps keep everyone on the same page, whether internal employees or patients and family members. We're glad to be able to provide a solution that benefits you in this way. Thank you for your kind words about our customer service team. We strive to provide immediate assistance and are glad to hear it has benefited you.

LORA, L M.
LM
LORA, L M.
CEO
Small-Business (50 or fewer emp.)
"I really don't know how we operated without BUZZ. It has improved out care coordination immensely."
5/5
What do you like best about Buzz Medical Messenger?

It is very easy to forward messages to clinicians Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Sometimes you have to refresh to retrieve a new BUZZ. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for your thoughtful review! We’re thrilled that you find Buzz Medical Messenger easy to use, especially when forwarding messages to clinicians—ease of communication is a top priority for us.

We’re also delighted to hear that Buzz has helped you move away from texting on personal phones, ensuring HIPAA compliance and better safeguarding patient information. Remember, our Buzz Concierge service is available 24/7 to support you with any questions or assistance you may need. We’re here to ensure your experience remains seamless! We'd like to learn more about the need to refresh, we'd like the details to be shared on your dedicated concierge group so that our multi-disciplinary team is aware and help you optimize the experience so you can focus on what matters most—delivering care.

Thank you again for being part of the Buzz family! 😊

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Efficient and effective"
5/5
What do you like best about Buzz Medical Messenger?

Buzz Medical Messenger enhances healthcare coordination with its ability to streamline workflows. The Concierge group provides excellent support, making it easy to get assistance when needed. Especially given the frequency at which it is used.

The team is highly responsive to suggestions, ensuring continuous improvement of the app.

Additionally, the app’s commitment to HIPAA compliance and privacy gives me confidence in discussing sensitive healthcare information securely Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing comes to mind that is not helpful Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for your wonderful review and kind words about Buzz Medical Messenger. We are delighted to hear that our platform has significantly enhanced your healthcare coordination and streamlined your workflows. Our Concierge team takes pride in providing excellent support, and it's great to know that their assistance has been valuable to you, especially with the frequency of use.

Your recognition of our commitment to HIPAA compliance and privacy is deeply appreciated. Ensuring the secure discussion of sensitive healthcare information is a cornerstone of our mission, and it's gratifying to hear that Buzz meets your expectations in this regard.

We are also thrilled that you find our team responsive to suggestions. Continuous improvement based on user feedback is central to our development philosophy, and your insights are essential in helping us evolve and enhance the app.

Thank you for being a valued member of the Buzz community. Please feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group and of course our FAQ and Knowledge Base sections on the website which is updated with all the new enhancements at (https://buzz.skyscape.com)

Rachit P.
RP
Rachit P.
Mid-Market (51-1000 emp.)
"Buzz App's Advantages: AI Engine, Seamless Document Management, and Exceptional Customer Care"
5/5
What do you like best about Buzz Medical Messenger?

Discovering new features like the AI Engine, a highly useful notepad, and the ability to effortlessly manage documents, including uploading, editing, and distributing them to patients, has been a continuous source of awe during my six months using the Buzz App. With a significant number of my patients having adopted the app, communication and information sharing with my office have become much more streamlined. In the face of impending insurance changes, the app's document interchange feature has proven particularly beneficial.

Undoubtedly, the standout feature is the friendly and personalized customer care provided by the knowledgeable support staff, who have diligently worked to address the diverse needs of users. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

I'm exploring the multitude of features at our disposal. The sheer excitement arises from the array of tools that offer our team excellent opportunities to boost productivity. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for your insightful review and positive feedback about Buzz Medical Messenger. We are thrilled to hear that our platform has enhanced your professional workflow and streamlined communication and information sharing with your office.

It’s wonderful to know that you’ve found that Buzz AI Engine that allows you to work securely with third parties like ChatGPT, while managing HIPAA compliance, notepad feature to enhance productivity. We designed these tools with the aim of empowering healthcare professionals like you to boost productivity and efficiency. The seamless integration of these features into your daily practice underscores our commitment to innovation and user-centric design.

We’re particularly delighted that our document management & interchange feature has proven beneficial amidst impending insurance changes, facilitating smooth adaptation and workflow continuity for your practice.

We appreciate your praise for our customer care team through Buzz Concierge™. Providing friendly and personalized support to address your diverse needs is a top priority for us. Your satisfaction with our support staff validates our dedication to delivering exceptional service.

Thank you for choosing Buzz Medical Messenger to meet your healthcare communication needs. We look forward to continuing to delight you with our advanced features and responsive customer service.

See how Buzz Medical Messenger improved
Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Game-Changer in HIPAA-Compliant Healthcare Communication"
5/5
What do you like best about Buzz Medical Messenger?

What sets Buzz apart for me is its comprehensive, yet user-friendly approach to secure healthcare communication. As a third-year medical student constantly on rotations, the seamless integration of features like document sharing and Skyscape’s clinical library within a single platform is invaluable. The instant messaging function is a critical tool for efficient coordination with the residents I work with. I'm able to easily onboard the teams I work with with a spreadsheet and pre-registering the team members makes it easy for them to get set up. Also the fact that Buzz adheres strictly to HIPAA rules gives me immense confidence in using the app. It's not just a messaging tool; it's a complete ecosystem that supports all aspects of care coordination. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

If I had to pinpoint a downside, it would be that Buzz, like any technology, has a learning curve. Initially, navigating through its features can be a bit overwhelming. However, this is a minor inconvenience compared to the benefits. Once accustomed to the interface, the app's efficiency and effectiveness far outweigh this initial challenge. Plus, the Buzz Concierge (their support team) is extremely helpful. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

We're delighted to hear that Buzz Medical Messenger has been instrumental in providing you with immediate access to clinical resources, supporting your learning and decision-making process as a medical student. We also noted that creating a network of colleagues or fellow trainees to communicate securely has been easy. This helps our vision to enable healthcare and patient care without any silos and friction (and without compromising intra-organizational security for your clinic or hospital boundaries). Our team is ready to hear your challenges and solve them to elevate the overall experience. Please feel free to reach out to our 1:1 support hotline 24x7. Thank you for choosing Buzz!

See how Buzz Medical Messenger improved
AN
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"The Secure Messenger App with Exceptional Admin Features"
5/5
What do you like best about Buzz Medical Messenger?

Buzz messenger has seamlessly integrated into my daily workflow, becoming an indispensable tool for fostering effective and secure collaboration within my team. As the designated manager and administrator of app users, user groups, and configurations, I've found the admin features to be instrumental in ensuring a streamlined onboarding process for both individual users and larger groups.

In my experience, the admin functions have operated flawlessly, contributing to a hassle-free management process. Even in the rare instances where I encountered minor issues, the Buzz Concierge displayed remarkable responsiveness, swiftly resolving any concerns and ensuring a smooth user experience.

Knowing that the Buzz Concierge is just a message away provides me with confidence and peace of mind for any potential future challenges. This level of support adds tremendous value to the overall user experience, making this messenger application not only an efficient communication tool but also a reliable partner in facilitating smooth administrative processes. I appreciate the commitment to excellence demonstrated by both the application's functionality and the responsive support team. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Not come across any downsides yet. Support is swift at help in case of any issues. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for sharing your positive experience with Buzz Medical Messenger. We are delighted to hear that the admin features have operated flawlessly and that our Buzz Concierge has provided quick and responsive support. Please note that the Concierge team consists of multi-disciplinary members who are committed to look for opportunities to enhance the user experience. We take pride in providing an efficient communication tool and reliable partner in facilitating smooth administrative processes. Once again appreciate your time and review.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"The best secure messaging application on the market"
5/5
What do you like best about Buzz Medical Messenger?

Buzz makes communication between medical professionals and patients easy, safe and effective. I really appreciate being able to communicate with patients and family members in a HIPPA compliant way without worrying about patient information becoming compromised. The personal fax and telehealth video features are a game changer and have improved the effiency and flow of my practice.

Highly recommend to everyone! Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing at this moment. Looking forward to exploring more of the features Buzz provides. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

We're delighted to hear that Buzz Medical Messenger has improved the efficiency and flow of your practice. Thank you for sharing your experience and we do hope that you are able to take advantage of using the built-in AI integration to reduce your overheads and streamline your workflow. Additionally, you can administer your own network using the invite features and versatile group management. Please feel free to reach out to real-time support and concierge options available as well.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"New experiences in communication."
2.5/5
What do you like best about Buzz Medical Messenger?

I like that this app is medically geared towards privacy. It makes it much easier to be able to mention a person's name, and everyone understand who were talking about versus initials. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

My least favorite thing about Buzz is having indications that I have notices waiting to be seen when I've seen everything that has come through. Not being able to clear this out is frustrating. Not knowing why it happens is even more frustrating. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for your review of Buzz Medical Messenger. We are thrilled to hear that you appreciate the privacy-focused design of our app, making communication more straightforward and efficient within your medical team.

Regarding the issue of persistent notification indicators, we apologize for any frustration this has caused. It seems that you are a part of an organization with thousands of groups and a high volume of messages like many of our organizations. We understand how important it is for our users to have an uncluttered and accurate notification system. Our development team has just recently released enhancements to address this and improve the overall user experience. Your feedback is invaluable in helping us prioritize these updates.

We are glad to hear that Buzz is effectively supporting your compliance needs. Ensuring HIPAA compliance and safeguarding patient information are core to our mission, and it's gratifying to know that Buzz is meeting these critical requirements for you.

We encourage you to continue sharing your suggestions and experiences. Our team thrives on user feedback, and we are committed to evolving Buzz to better serve your needs. For any immediate assistance or to explore the latest features, please reach out to our Buzz Concierge™ team available inline within Buzz (https://buzz.skyscape.com) or visit our FAQ (https://buzz.skyscape.com/faq) and Knowledge Base (https://buzz.skyscape.com/knowledge-base/) for more resources.

Thank you for being a valued Buzz user. We look forward to continuing to support your healthcare communication needs with the highest standards of privacy and efficiency.

See how Buzz Medical Messenger improved
AN
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"A Game-Changer in Secure Messaging"
5/5
What do you like best about Buzz Medical Messenger?

The convenience of not having to leave the secure platform to send messages or make phone calls is a significant advantage. It streamlines my communication process, making it more efficient and less time-consuming. This feature alone has made Buzz Secure Messenger an indispensable tool in my daily routine. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

The Buzz Secure Messenger has proven to be reliable and consistent in its performance since the date I started using it. The interface is intuitive and easy to navigate, making it a breeze to send secure messages or make phone calls. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for being a Buzz user and posting a review. A review helps other providers and professionals to appreciate the power of the platform and ROI to the bottomline. Please feel free to reach out to our 24x7 Support and Feedback process via the unique concierge level support in real-time in case you need any tips or pointers. We've been busy adding new streamlining features and case studies related to those that might be helpful.

See how Buzz Medical Messenger improved