AN
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Buzz is great for secure and private communications"
5/5
What do you like best about Buzz Medical Messenger?

I can put medical history in chat without blanking name or other personal information. Also I like the feature of caller id calling and marking message as urgent that plays a sound for recipient so that they can take action promptly Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing really but many features I learn often Review collected by and hosted on G2.com.

Response from Kristin Smith of Buzz Medical Messenger

Thank you so much for sharing your experience with Buzz! HIPAA security is our top concern, and guarding PHI is yours; being able to properly reference a client's name in a conversation without worry allows you to care for your client properly. Custom Caller-ID is a customer favorite because it alleviates the "private or unknown or spam" on recipients' phones, allowing you to reach your clients in real-time vs. leaving a message and playing phone tag. We listen to our customers, and having the ability to mention or bring attention to a message with our STAT feature will ensure the issue is addressed quickly and efficiently.

We've packed Buzz with so many features; to learn more about how all its features can serve your team, please explore our FAQ and Knowledge Base sections on the website, which is updated with all the new enhancements at (https://buzz.skyscape.com) or feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group.

AN
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Buzz is a great way for the nurses and staff to communicate and stay within HIPAA Compliant"
5/5
What do you like best about Buzz Medical Messenger?

easy to use app and it could be used on the phone and the computor. You never miss a message and they are received quickly Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

I can not say there is any thing we here at IMS HH/H dislike Review collected by and hosted on G2.com.

Response from Kristin Smith of Buzz Medical Messenger

Thank you so much for sharing your experience with Buzz! Streamlining communication and supporting real-time collaboration is precisely what we aim to achieve, so it’s wonderful to know that Buzz is helping nurses and staff securely communicate and collaborate in a HIPAA-secure environment whether they are in the office or the field using a mobile device or tablet.

We've packed Buzz with so many features. We're happy to hear that you've found the search feature helpful in finding information within a chat group. To learn more about how all its features can serve your team, please explore our FAQ and Knowledge Base sections on the website, which is updated with all the new enhancements at (https://buzz.skyscape.com) or feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Unparallelled infrastruture for financial confidential workflows"
5/5
What do you like best about Buzz Medical Messenger?

Continuous enhancement of key features and addition of new features such as fax, document signing, HIPAA compliant communications, and AI enhancements. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

There is nothing to dislike - it has too many features. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for your review and for highlighting the continuous enhancements we strive to bring to Buzz Medical Messenger! We’re thrilled that features like fax, document signing, HIPAA-compliant communications, and AI enhancements are making a positive impact on your workflows.

It’s great to hear that you find Buzz’s secure messaging and document workflows powerful and flexible. Providing tools for seamless sharing, signing, and archival of documents while ensuring security and compliance is at the core of what we do.

We also appreciate your note about Buzz having “too many features”—we see this as a testament to our goal of offering a comprehensive platform that adapts to diverse healthcare needs. Our team is always here to help you make the most of Buzz, so feel free to reach out if there’s ever anything we can assist with. Our Buzz Concierge team is always eager to help identify opportunities to support and streamline your workflow with features that you have yet to adopt.

Thank you for trusting Buzz as your communication and collaboration solution. Your feedback inspires us to keep innovating and providing the best possible experience for our users! More details could be found on the Buzz Knowledge Base online.

See how Buzz Medical Messenger improved
AN
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Great communication tool!"
5/5
What do you like best about Buzz Medical Messenger?

Buzz has been instrumental in communication with our staff. We are able to work directly with our attendants, send out anouncements, and policy updates timely. Our nurses are able to colab on patient care and resolve issues quickly and securely. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

I have not found a downside to using Buzz. Review collected by and hosted on G2.com.

Response from Kristin Smith of Buzz Medical Messenger

We're thrilled to hear that Buzz Medical Messenger has been instrumental in improving communication with your staff and facilitating collaboration on patient care. Thank you for sharing your positive experience!

Ashni S.
AS
Ashni S.
Small-Business (50 or fewer emp.)
"Multiple features and secure communications in health care."
5/5
What do you like best about Buzz Medical Messenger?

Buzz is an impressive tool that could change the way communications take place in a clinical set up! A lot of communication slack is seen in a clinical setting and I often found myself waiting for a response to an email or for signatures on a document; however, with buzz everything gets much quicker. Along with the basic features that allows one to share texts, audio, files, location, etc, what I love about Buzz is the HIPPA compliance and security it offers. I personally do not trust watsapp or texts for sharing patient information. Buzz feels like a modern way of operating efficiently in healthcare. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

There is nothing unpleasant that I've come across while using the app specially with the kind of customer care support they provided whenever needed. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

It's great to hear that Buzz Medical Messenger has been instrumental in improving communication and action implementation for you. We're committed to providing a secure and efficient platform for healthcare professionals. Thank you for your support!

AN
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Efficient Communication Tool for Medical Teams!"
5/5
What do you like best about Buzz Medical Messenger?

What I like best about Buzz Medical Messenger is its seamless and intuitive interface. It's incredibly user-friendly, making it easy for our team to communicate efficiently and effectively. Additionally, the platform's robust security features provide peace of mind, ensuring that sensitive patient information remains protected at all times. Overall, Buzz Medical Messenger has significantly improved our communication processes and streamlined collaboration within our healthcare facility. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

If I had a wishlist to create for the system it would be additional features for managing notifications, the ability to set custom notification sounds for specific thread types (a special ding for patient messages, a certain buzz for office messages, an alert for priority messages, etc.) and the ability to set specific hours of the day as silent mode at the office level to allow us to protect our team's off time more readily. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

We're glad to hear that Buzz Medical Messenger has effectively addressed key business challenges within your healthcare facility, including communication efficiency, collaboration enhancement, information security, workflow optimization, and employee engagement. Thank you for sharing the specific benefits you've experienced. We're committed to continuously improving our platform to meet the evolving needs of medical teams like yours.

Thank you for some of the suggestions. I also wanted to point out that one of the feature requests you mentioned about "ability to set custom notification sounds" and ability to "Snooze" conversations, already exist for both 1:1 or Group communication, from the very first version! It is useful to just know from the sound who has just sent the message or what group it has arrived in. Of course, there are certain platforms where this is not feasible and we are always looking for your suggestions to improve your workflow and productivity.

I also recommend to reach out to our Buzz Concierge team and set up a demo of the latest advanced features and any other productivity tips that the team can benefit from. In the meanwhile, you can also reach out to https://buzz.skyscape.com/faq for Frequently Asked Questions or the Knowledge Base articles at https://buzz.skyscape.com/knowledge-base/

BU
Bhuvan U.
Small-Business (50 or fewer emp.)
"Secured Medical Messaging is only the Start!!"
5/5
What do you like best about Buzz Medical Messenger?

Buzz Messenger offers secure messaging for medical professionals, but it's much more than that. Thanks to its versatile architecture and design, this tool is perfect for collaboration in a variety of domains. It's especially useful for sensitive research projects at the Ph.D. level, where communication and coordination are crucial. Buzz Messenger is FERPA-compliant, ensuring the safety of your data. The user-friendly interface, seamless integration with backend systems, and personalized customer support make it easy to share sensitive documents. Additionally, the integration of ChatGPT allows Buzz Messenger to assist in decision-making in health and education domains. Overall, Buzz Messenger is an excellent collaboration tool that works across multiple platforms. Best of luck to the team as they continue to expand globally. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

The Buzz Medical Messenger was crafted from the ground up by a team of adept professionals who strive to enhance its functionality. The tool's design follows the principles of Kaizen, which entails making gradual, iterative improvements. By integrating ChatGPT, the tool has evolved into more than a mere messaging platform, becoming a reliable decision-making assistant. Currently, there is nothing to fault about this tool. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

We appreciate the the review and are happy that the platform serves you well. We envisioned the secure collaboration between faculty members and students for both safety as well as workflow. It is gratifying to note that coordination works well. We look forward to any further suggestions through our dedicated support line.

Thank you for noting the "ChatGPT" integration. In fact, it is lot more than ChatGPT, we have multiple AI capabilities, including the new BuzzSpark™ functionality within the Lightning Plus umbrella, all allowing the users to seamlessly integrate AI responses in the normal workflow within the Buzz Platform.

Thank you for your update and the fact that you are finding the AI integration. Feel free to reach out for any assistance or questions.

See how Buzz Medical Messenger improved
Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Easily the best for HIPAA compliant communication/collaboration"
5/5
What do you like best about Buzz Medical Messenger?

Over the last decade, I've tried quite a many messaging apps and of the healthcare-specialized apps, Skyscape's Buzz is currently my favorite. It's got tons of features that make communication and more important, collaboration a breeze and you can tell the team behind it is really trying to innovate and improve the user experience and not just make a quick buck.

One of the best things about Buzz is how responsive the developers are. Whenever I've reached out with a suggestion or request, they've gotten back to me super fast, and they've even added some of my ideas to the app! It's awesome to see an app evolve based on real feedback from users like me. And as an admin, the concierge/support team being helpful and responsive in real-time is a massive win.

HIPAA compliance is a must in health-care, and Buzz definitely delivers there. It blows a lot of other HIPAA compliant alternatives out of the water in terms of usability and functionality. Plus, there's no long-term contract. Its refreshing to see a company not rely on sales tactics like long-term contracts and continue to earn my business via a great product.

All in all, if you're in healthcare and want a communication app that's feature-rich, responsive to feedback, and HIPAA compliant, I cannot recommend Buzz enough. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Not many at the moment. I had a couple in the past but recent updates did away with them. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

We're thrilled to hear that you are enjoying Buzz Medical Messenger and finding it to be the best HIPAA-compliant communication and collaboration tool. We appreciate your feedback and are glad to hear that our team has been responsive to your suggestions - please let them flowing, we thrive on making Buzz your companion and assistant to enhance your workflow. Thank you for recommending Buzz to others in the healthcare industry - we look forward to continued real-time support via Buzz along with our white glove Buzz Concierge™ for the best experience possible.

AN
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Buzz is peace of mind with secure chat"
5/5
What do you like best about Buzz Medical Messenger?

HIPAA security with so many features. I am able to communicate easily, exchange messages, files and form different groups for collaboration easily. I was able to onboard in less than 2 minutes, and super easy to use. Also they have inbuilt customer support channel that responds very quickly to any queries. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing really and discovering the myriad of features daily. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

Thank you for your positive review and kind words about Buzz Medical Messenger. We are delighted to hear that our platform provides you with peace of mind through its HIPAA-compliant secure chat features. It's great to know that you find Buzz easy to use and efficient for communication, file exchange, and group collaboration.

We're thrilled that you could onboard quickly and find the platform intuitive. Our goal is to make healthcare communication seamless and user-friendly, and your experience validates our efforts. Additionally, we take pride in our responsive customer support channel, and it's wonderful to hear that it has been helpful to you.

Your appreciation for our caller ID feature, which protects your personal phone number when speaking to patients including those on the landlines, is especially gratifying. Ensuring privacy and security while facilitating effective communication and telehealth is at the heart of Buzz's design.

Thank you for being a valued Buzz user. We look forward to continuing to support your healthcare communication needs with our comprehensive and secure platform. Please reach out to https://buzz.skyscape.com/faq or https://buzz.skyscape.com/knowledge-base for discovering the latest and greatest happenings in the Buzz world.

See how Buzz Medical Messenger improved
Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Works as expected and we are able to communicate with ease"
4.5/5
What do you like best about Buzz Medical Messenger?

Ability to instantly communicate with field staff and securely share documents in a HIPPA Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing really. Features work well and new ones are being added Review collected by and hosted on G2.com.

Response from Kristin Smith of Buzz Medical Messenger

Thank you so much for sharing your experience with Buzz! Streamlining communication and supporting real-time collaboration is precisely what we aim to achieve, so it’s wonderful to know that Buzz is helping you connect with your team to securely communicate and share documents quickly and efficiently. Buzz is feature-packed; to learn more about how all its features can serve your team, please explore our FAQ and Knowledge Base sections on the website, which is updated with all the new enhancements at (https://buzz.skyscape.com) or feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group.