--- title: Built Reviews meta\_title: 'Built Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Built works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 107 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Built Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward. [(13 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews) Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly. [(6 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews) Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews) Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow. [(4 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews) Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync. [(3 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews) Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews) Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews) Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews) Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Built ##### 1. Ease of Use Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward. [ See 13 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews) See Related User Reviews MO Michelle O. Mid-Market (51-1000 emp.) 5.0/5 "Seamless experience streamlining org chart" What do you like about Built? Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train KB Kim B. Mid-Market (51-1000 emp.) 5.0/5 "Built for Teams is great!" What do you like about Built? Our previous org chart software was clunky and difficult to use. Since switching to Built for Teams, I am saving so much time and don't have to manual ##### 2. Helpful Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly. [ See 6 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews) See Related User Reviews MO Michelle O. Mid-Market (51-1000 emp.) 5.0/5 "Seamless experience streamlining org chart" What do you like about Built? Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train ZL Zhanna L. Enterprise (\> 1000 emp.) 3.5/5 "Incredible Service Team for a Still-Growing Product" What do you like about Built? Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l ##### 3. Customer Support Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance. [ See 5 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews) See Related User Reviews MO Michelle O. Mid-Market (51-1000 emp.) 5.0/5 "Seamless experience streamlining org chart" What do you like about Built? Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train ZL Zhanna L. Enterprise (\> 1000 emp.) 3.5/5 "Incredible Service Team for a Still-Growing Product" What do you like about Built? Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l ##### 4. Simple Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information. [ See 5 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews) See Related User Reviews ![Jody F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jody F.") JF Jody F. Mid-Market (51-1000 emp.) 5.0/5 "Beneficial Addition!" What do you like about Built? Built for Teams has been easy to set up and view our Hierarchy within the organization. Our employees as well as new hires have complemented having a CB Cindy B. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and great support when needed." What do you like about Built? The staff likes that they can submit their PTO easily and get usually get a quick response. It makes PTO tracking easy. Also, it is very easy to under ##### 5. Communication Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow. [ See 4 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews) See Related User Reviews AC Amanda C. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use org chart software!" What do you like about Built? Love the click and drag functionality. We like that we can share the URL for the org chart as read only and all employees can access our org chart to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Built does things others can't do!" What do you like about Built? Our company is rapidly growing and adding to our team. Other org chart tools did not allow us to account for open positions, or easily move people aro ### 5 Cons or Disadvantages of Built ##### 1. PTO Issues Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync. [ See 3 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews) See Related User Reviews CB Cindy B. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and great support when needed." What do you dislike about Built? I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not MR Matt R. Small-Business (50 or fewer emp.) 4.0/5 "Built for Teams" What do you dislike about Built? Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h ##### 2. Holiday Management Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews) See Related User Reviews CB Cindy B. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and great support when needed." What do you dislike about Built? I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not MA Maha A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Keep track of PTO" What do you dislike about Built? Not all Holidays aren't on the Calendar. ##### 3. Holiday Management Issues Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews) See Related User Reviews MR Matt R. Small-Business (50 or fewer emp.) 4.0/5 "Built for Teams" What do you dislike about Built? Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h MA Maha A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Keep track of PTO" What do you dislike about Built? Not all Holidays aren't on the Calendar. ##### 4. Incomplete Data Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Built does things others can't do!" What do you dislike about Built? My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Extraordinarily functional" What do you dislike about Built? Cannot allocate time on time sheets to a specific project ##### 5. Insufficient Information Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Built does things others can't do!" What do you dislike about Built? My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik MR Matt R. Small-Business (50 or fewer emp.) 4.0/5 "Built for Teams" What do you dislike about Built? Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h ## Top-Rated Alternatives [ ![UKG Pro](https://images.g2crowd.com/uploads/product/hd_favicon/b835aef8b35fc2846401a2836372f785/ukg-pro.svg "UKG Pro") UKG Pro 4.3/5(2,251) ](https://www.g2.com/products/ukg-pro/reviews) [ ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling") Rippling 4.8/5(13,217) ](https://www.g2.com/products/rippling/reviews) [ ![Dayforce](https://images.g2crowd.com/uploads/product/hd_favicon/58e9bb3491baf83319e938eb859afea1/dayforce.svg "Dayforce") Dayforce 4.2/5(960) ](https://www.g2.com/products/dayforce/reviews) [ View All Alternatives ](https://www.g2.com/products/built-built/competitors/alternatives) EC Eduardo C. Mid-Market (51-1000 emp.) 1/28/2020 "PTO requesting" 4/5 What do you like best about Built? I enjoy how easy to use the interface is. It shows you cumulative time for the year. Review collected by and hosted on G2.com. What do you dislike about Built? I wish it was easier to "negotiate" time off, currently it is either approved or rejected. It would also be nice to show a "heat map" of the company to see if it might be a bad time to request. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? Managing time off requests Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CV Candy V. Office Manager Small-Business (50 or fewer emp.) 11/1/2019 "Useful Tool for PTO" 4.5/5 What do you like best about Built? I like being able to keep track of everyone's PTO in one place. I can see upcoming vacations and special events or holidays on the calendar and the weekly email summary for the upcoming week is very helpful. Review collected by and hosted on G2.com. What do you dislike about Built? There isn't anything I dislike about this website. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? We are able to keep up with everyone's PTO and edit as needed. Also being able to add or remove employees quickly and only paying for the total employees enrolled is great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 1/27/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Quick, Easy, Simple" 4/5 What do you like best about Built? Very easy and useful interface. Can take the time off that I need Review collected by and hosted on G2.com. What do you dislike about Built? The way that it's formatted. It would be easier to search my name rather than scrolling down through everyone elses. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? Seeing when other people are taking time off so I can schedule around them Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 6/20/2019 "Great fit!" 5/5 What do you like best about Built? Utility, usability, customer service, and value for the investment. The support Aaron and Brett at Built for Teams has provided all the way from the beginning has exceeded our expectations. The level of support hasn't waned at all and we never felt pressured into purchasing. I do like the fact that Built for Teams is very receptive to customer feedback and they are continually refining the platform. Review collected by and hosted on G2.com. What do you dislike about Built? Maybe to have the ability to customize dashboard. Review collected by and hosted on G2.com. Recommendations to others considering Built: Do not hesitate to give these company a look. You will not be pressured or bombarded with follow up emails to commit. For the needs we were looking to meet, the combination of utility, customer support, and price are what ultimately made Built for Teams our choice as an HR platform. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? PTO, hiring, and on-boarding processes have all drastically improved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BH Brenda H. Small-Business (50 or fewer emp.) 6/26/2018 "Excellent Employee Management Tool" 5/5 What do you like best about Built? The ability to keep all employee related info and documents in one easy to use app. Review collected by and hosted on G2.com. What do you dislike about Built? I really haven't found anything so far that I don't like about the app. If I have questions or needs the support staff is super responsive. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? We are able to track potential applicants all the way through the hiring process. Once hired getting all of the required documents is a breeze. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 6/18/2018 "Simple and intuitive" 4.5/5 What do you like best about Built? No unnecessary features. Easy to use with minimal training. PTO policies appear right on the page to request PTO, lessening confusion over eligibility. Review collected by and hosted on G2.com. What do you dislike about Built? The org chart navigation is confusing. You can't navigate it by scrolling -- instead, you have to click and drag everything. The font doesn't stay the same size when you zoom out, so it's impossible to read unless you zoom back in again. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? It's easy to put in PTO and it saves a lot of time over paper requests, which used at previous jobs. I like being able to easily see how much PTO I have and how much I'll accrue in the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 10/30/2017 "Clean and easy to learn and use. " 4.5/5 What do you like best about Built? Everything is clean and easy to digest, content and data are all well designed in the composition/layout and easy to read. I like the sidebar navigation and UI. Also the "Org" chart is a great feature. When I was new at Blueriver I had trouble remembering everyone names and the org chart was a huge help. Lastly, putting in for PTO is SUPER simple. Good job guys! Review collected by and hosted on G2.com. What do you dislike about Built? I don't like that the sidebar navigation disappears from view when in the Org Chart screen. It's almost feels like you leave the app/site entirely. To get it back you have to click on the toggle hamburger icon. It doesn't completely ruing your experience but I don have to say I'm not of fan! Review collected by and hosted on G2.com. Recommendations to others considering Built: Do it. It's extremely easy to implement and use and the convenience is bar none. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? Putting in PTO of course, at former positions, doing this was always a hassle, you had to request a paper form and fill it out etc etc but with Built for Teams it literally takes like 1 minute. Very convenient. Review collected by and hosted on G2.com. Show More Response from Brett Derricott of Built [Editedit](https://www.g2.com/survey_responses/built-review-449024/official_response/edit) Thank you for the great feedback, especially your feelings about the sidebar navigation disappearing on the org chart. We did that to make more of the org chart visible, but perhaps we shouldn't automatically close it and instead let the user close it if they'd like. We'll add this feedback to our list of things to improve! Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/17/2018 "Built for teams makes HR really easy" 5/5 What do you like best about Built? i like how easy it is to request PTO, remote work, etc. Love that theres an org chart and company directory- this was super helpful when i was onboarding at my company Review collected by and hosted on G2.com. What do you dislike about Built? Our company hasn't fully utilized it yet so our compensation category is empty, but i'm sure if we actually used it it would be better Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? time off requests, personnel management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/17/2018 "Built for Teams user review" 4/5 What do you like best about Built? I like how you can easily see how many hours/days you have remaining in your bank. Review collected by and hosted on G2.com. What do you dislike about Built? I don't like how you can't delete a request on your own after it's been approved. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? PTO tracking. It's helpful to have the large calendar so you can easily see what people are out/for how long for planning purposes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Rebecca B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca B.") RB Rebecca B. Registered Respiratory Therapist Hospital & Health Care Mid-Market (51-1000 emp.) 11/1/2017 "User Frie" 5/5 What do you like best about Built? Ease of use. Communication is streamlined if I have a request for pto. Review collected by and hosted on G2.com. What do you dislike about Built? Company does not use all of the features such as payroll. Review collected by and hosted on G2.com. Recommendations to others considering Built: Try using for all its res Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? The ease in communication with pto. Review collected by and hosted on G2.com. 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