--- title: Built Reviews meta\_title: 'Built Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Built works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 107 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr ---

### Built Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward. [(13 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews)

Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly. [(6 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews)

Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews)

Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews)

Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow. [(4 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews)

Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync. [(3 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews)

Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews)

Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews)

Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews)

Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Built

##### 1. Ease of Use

Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward.
[
See 13 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews)

See Related User Reviews

MO

Michelle O.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless experience streamlining org chart"

What do you like about Built?

Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train

KB

Kim B.

Mid-Market (51-1000 emp.)

5.0/5

"Built for Teams is great!"

What do you like about Built?

Our previous org chart software was clunky and difficult to use. Since switching to Built for Teams, I am saving so much time and don't have to manual

##### 2. Helpful

Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly.
[
See 6 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews)

See Related User Reviews

MO

Michelle O.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless experience streamlining org chart"

What do you like about Built?

Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train

ZL

Zhanna L.

Enterprise (\> 1000 emp.)

3.5/5

"Incredible Service Team for a Still-Growing Product"

What do you like about Built?

Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l

##### 3. Customer Support

Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance.
[
See 5 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews)

See Related User Reviews

MO

Michelle O.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless experience streamlining org chart"

What do you like about Built?

Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train

ZL

Zhanna L.

Enterprise (\> 1000 emp.)

3.5/5

"Incredible Service Team for a Still-Growing Product"

What do you like about Built?

Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l

##### 4. Simple

Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information.
[
See 5 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jody F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jody F.")
JF

Jody F.

Mid-Market (51-1000 emp.)

5.0/5

"Beneficial Addition!"

What do you like about Built?

Built for Teams has been easy to set up and view our Hierarchy within the organization. Our employees as well as new hires have complemented having a

CB

Cindy B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use and great support when needed."

What do you like about Built?

The staff likes that they can submit their PTO easily and get usually get a quick response. It makes PTO tracking easy. Also, it is very easy to under

##### 5. Communication

Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow.
[
See 4 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews)

See Related User Reviews

AC

Amanda C.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use org chart software!"

What do you like about Built?

Love the click and drag functionality. We like that we can share the URL for the org chart as read only and all employees can access our org chart to

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Built does things others can't do!"

What do you like about Built?

Our company is rapidly growing and adding to our team. Other org chart tools did not allow us to account for open positions, or easily move people aro

### 5 Cons or Disadvantages of Built

##### 1. PTO Issues

Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync.
[
See 3 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews)

See Related User Reviews

CB

Cindy B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use and great support when needed."

What do you dislike about Built?

I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not

MR

Matt R.

Small-Business (50 or fewer emp.)

4.0/5

"Built for Teams"

What do you dislike about Built?

Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h

##### 2. Holiday Management

Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews)

See Related User Reviews

CB

Cindy B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use and great support when needed."

What do you dislike about Built?

I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not

MA

Maha A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use and Keep track of PTO"

What do you dislike about Built?

Not all Holidays aren't on the Calendar.

##### 3. Holiday Management Issues

Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews)

See Related User Reviews

MR

Matt R.

Small-Business (50 or fewer emp.)

4.0/5

"Built for Teams"

What do you dislike about Built?

Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h

MA

Maha A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use and Keep track of PTO"

What do you dislike about Built?

Not all Holidays aren't on the Calendar.

##### 4. Incomplete Data

Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Built does things others can't do!"

What do you dislike about Built?

My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Extraordinarily functional"

What do you dislike about Built?

Cannot allocate time on time sheets to a specific project

##### 5. Insufficient Information

Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Built does things others can't do!"

What do you dislike about Built?

My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik

MR

Matt R.

Small-Business (50 or fewer emp.)

4.0/5

"Built for Teams"

What do you dislike about Built?

Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h

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 ![Daniel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel J.")
DJ

Daniel J.

VP Manufacturing and Supply Chain

Mid-Market (51-1000 emp.)

2/8/2022

"Fast, easy, and intutive"

4/5

What do you like best about Built?

Built for Teams quickly displays how much time off I have accrued, how many more I will accrue this year, and how much I have used. It is very easy to submit a time-off request. I just requested a week off, and it took me a total of 90 seconds total. Review collected by and hosted on G2.com.

What do you dislike about Built?

Nothing. If I have to be picky, the site could be a little more exciting, but that is unimportant. Review collected by and hosted on G2.com.

Recommendations to others considering Built:

I recommend Built for Teams for managing time off. Simple and easy to use. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

The main purpose I use Built for Team for is managing time off, sick time, etc. I like it because it is super easy to use to submit time-off requests, and as a manager, it is easy to review and approve requests. Employees can leave notes and details to explain their request and it allows them to have full visibility into their PTO situation. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-5328801/official_response/edit)

Thank you so much for your review Daniel. We're happy to hear you're pleased with how quick and easy our PTO Solution is!

Current UserValidated ReviewerSource: Organic

 ![Ajamou B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajamou B.")
AB

Ajamou B.

Community Partner

Small-Business (50 or fewer emp.)

11/4/2022

"My experience with Built for Teams has been efficient, organized and user friendly."

3.5/5

What do you like best about Built?

I appreciate the user-friendly experience. Review collected by and hosted on G2.com.

What do you dislike about Built?

N/A. I don't have any dislikes about the system. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

BFT has been beneficial for me being able to track my off time and vacation days at work. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-7312746/official_response/edit)

Thank you for your review Ajamou. We're happy to hear how efficient and user-friendly our PTO solution is for you.

Validated ReviewerSource: Organic

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/22/2022

"Built for Teams is a user friendly and convenient PTO system."

4/5

What do you like best about Built?

Besides ease of use, the calendar that shows when colleagues are out of the office on PTO is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Built?

I literally had to log in to see if there was anything I disliked. I honestly don't have anything I dislike. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

Allows for easy tracking of PTO. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-7130778/official_response/edit)

Hello, and thank you for your review. We're pleased to hear how user-friendly and convenient our PTO solution is for you!

Current UserValidated ReviewerSource: Organic

 ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management")
UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/27/2022

"My Review"

4/5

What do you like best about Built?

PTO options. I like knowing how much time off I have Review collected by and hosted on G2.com.

What do you dislike about Built?

There is No Google calendar sync for pto time. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

Management of our PTO time and time spent working Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-7270535/official_response/edit)

Thank you for your review, we appreciate your feedback. Just to clarify, we do actually support iCal feeds that allows your Built for Teams calendar to be synced with any 3rd party calendar that also supports iCal feeds, including Google Calendar. We hope this helps moving forward.

Current UserValidated ReviewerSource: Organic

 ![Emily S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily S.")
ES

Emily S.

HR Specialist- Reporting and Master Data 

Enterprise (\> 1000 emp.)

2/24/2022

"A great way to visualize your workforce and plan for the future"

5/5

What do you like best about Built?

Built for teams is both intuitive and visually pleasing. It requires very low maintenance and allows for org planning and cost allocation. Review collected by and hosted on G2.com.

What do you dislike about Built?

We have not come across any actual downside to this tool. Built for Teams support is actively engaged in our employee experience and always loves to hear new ways to improve and advance the product. Review collected by and hosted on G2.com.

Recommendations to others considering Built:

Utilize an SFTP file feed from your source system of record for daily refreshes of your org chart! Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

A big win has been the ability to plan the future of our organization. In addition to placing employees in new groups, we can also attach costs to each plan and present a future state unambiguously. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-5375816/official_response/edit)

Thank you so much for your review Emily. We're happy to hear of your satisfaction with our organization planning and cost allocation solutions. We really appreciate your feedback!

Current UserValidated ReviewerSource: Organic

 ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting")
UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/20/2022

"Super fast and reliable site to check on my paystubs or vacation days."

5/5

What do you like best about Built?

I like how easy it is to check on my sick days/vacation days as well as my upcoming paychecks from my company. Review collected by and hosted on G2.com.

What do you dislike about Built?

As of now, there is nothing that I specifically dislike about the website Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

Built For Teams is currently solving the problem of going from site to site to check up on all my information. Instead, its all streamlined right where I need it to be. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-7239221/official_response/edit)

Hello, thank you for your review! We're so happy to hear how easy our solution has been for your use and has streamlined your problem of having to go from site to site. Thank you for your feedback!

Validated ReviewerSource: Organic

 ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture")
AF

Verified User in Furniture

Mid-Market (51-1000 emp.)

2/8/2022

"Worth Every Penny!"

5/5

What do you like best about Built?

As an HR Manager, Built For Teams has completely changed how my team tracks their hours worked, submits their timesheets, and requests time off. Built For Teams has made my job so much more efficient and streamlined. It has also saved employees' time in not having to deal with emails back and forth. It increases team transparency now that everyone can easily see when people have time off scheduled. The program is user-friendly and easy to teach to new team members. Review collected by and hosted on G2.com.

What do you dislike about Built?

I don't particularly like that I cannot stop the timer for my employees. It is an inconvenience to message the Built For Teams team to complete this task. The BFT team is very quick at responding to me, though. Review collected by and hosted on G2.com.

Recommendations to others considering Built:

Don't be afraid to make the switch! Built For Teams makes the onboarding transition easy. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

Built For Teams has solved my business problems of too much time spent reviewing employees' hours, tracking time off and ensuring coverage, and notifying team members when other team members have requested time off. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-5328397/official_response/edit)

Thank you so much for your review. We're so happy to hear how Built for Teams solutions have solved your business problems! We really appreciate your feedback.

Current UserValidated ReviewerSource: Organic

BW

Brandon W.

Architet

Mid-Market (51-1000 emp.)

8/3/2022

"Intermittent professional use for basic team coordination."

4/5

What do you like best about Built?

The customizable modules are user-friendly and make navigation simple. Review collected by and hosted on G2.com.

What do you dislike about Built?

At least in my office setting, the calendar is not synchronized with any of other ones, so it adds extra steps to coordinating PTO, sick days, etc. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

The master calendar is helpful to see the status of all staff's planned time off. It offers better, wider insight into who is in or not. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-6934731/official_response/edit)

Hi Brandon, Thank you for your review, we appreciate your feedback. Just to clarify, we do actually support iCal feeds that allows your Built for Teams calendar to be synced with any 3rd party calendar that also supports iCal feeds. We hope this helps moving forward.

Validated ReviewerSource: Organic

 ![Verified User in Mining & Metals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mining & Metals")
AM

Verified User in Mining & Metals

Small-Business (50 or fewer emp.)

2/8/2022

"Easy to learn and use modular HR offering"

4.5/5

What do you like best about Built?

Built is very easy to learn and use, and its modular construction allows you to pay for only what you need. For a small business, this is perfect. Review collected by and hosted on G2.com.

What do you dislike about Built?

The only thing that I dislike is in regards to submitting PTO based on a rigid schedule. Example - Employee A works four ten-hour shifts, M-Th., and is assigned to this schedule in Built. If employee A needs to switch their shift for any reason and work T-F, and needs to take PTO time on Friday, Built will not allow the employee to do so, as they are not assigned to the T-F schedule. This situation requires the Built administrator to make the PTO adjustment manually, which is very easy to do but does require manual intervention. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

PTO tracking, employee onboarding documents, recruitment efforts consolidation. We recently hired two new employees and their onboarding was much easier and more efficient. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-5328786/official_response/edit)

Thank you so much for your review. We're happy to hear that our solutions have made things easier and more efficient for your business! We strive to make Built for Teams user friendly for everyone, and we really appreciate your feedback.

Current UserValidated ReviewerSource: Organic

 ![Trevor H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor H.")
TH

Trevor H.

Instructor

Mid-Market (51-1000 emp.)

2/11/2022

"Great service for using PTO systems at work"

4.5/5

What do you like best about Built?

It makes it really easy to see what time I have available for sick, personal, and vacation time. The app is also great to have on my phone for convenient access. Review collected by and hosted on G2.com.

What do you dislike about Built?

I don't think I have anything I can say bad about it. Built for teams is better than what we used before, and that's a step in the positive direction. Review collected by and hosted on G2.com.

Recommendations to others considering Built:

This service works well for us at our school. I can't complain about it; it works great! Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

It makes it easy to see the schedule for our whole company, which is very helpful to check when you need to see who will be here at work. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-5339180/official_response/edit)

Hi Trevor, Thank you so much for your review. We're pleased to hear you're satisfied with our PTO solutions, and really appreciate your feedback.

Current UserValidated ReviewerSource: Organic

##### Categories on G2

[Core HR](https://www.g2.com/categories/core-hr)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Absence Management](https://www.g2.com/categories/absence-management-software)

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