--- title: Built Reviews meta\_title: 'Built Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Built works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 107 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Built Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward. [(13 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews) Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly. [(6 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews) Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews) Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow. [(4 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews) Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync. [(3 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews) Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews) Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews) Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews) Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Built ##### 1. Ease of Use Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward. [ See 13 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews) See Related User Reviews MO Michelle O. Mid-Market (51-1000 emp.) 5.0/5 "Seamless experience streamlining org chart" What do you like about Built? Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train KB Kim B. Mid-Market (51-1000 emp.) 5.0/5 "Built for Teams is great!" What do you like about Built? Our previous org chart software was clunky and difficult to use. Since switching to Built for Teams, I am saving so much time and don't have to manual ##### 2. Helpful Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly. [ See 6 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews) See Related User Reviews MO Michelle O. Mid-Market (51-1000 emp.) 5.0/5 "Seamless experience streamlining org chart" What do you like about Built? Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train ZL Zhanna L. Enterprise (\> 1000 emp.) 3.5/5 "Incredible Service Team for a Still-Growing Product" What do you like about Built? Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l ##### 3. Customer Support Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance. [ See 5 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews) See Related User Reviews MO Michelle O. Mid-Market (51-1000 emp.) 5.0/5 "Seamless experience streamlining org chart" What do you like about Built? Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train ZL Zhanna L. Enterprise (\> 1000 emp.) 3.5/5 "Incredible Service Team for a Still-Growing Product" What do you like about Built? Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l ##### 4. Simple Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information. [ See 5 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews) See Related User Reviews ![Jody F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jody F.") JF Jody F. Mid-Market (51-1000 emp.) 5.0/5 "Beneficial Addition!" What do you like about Built? Built for Teams has been easy to set up and view our Hierarchy within the organization. Our employees as well as new hires have complemented having a CB Cindy B. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and great support when needed." What do you like about Built? The staff likes that they can submit their PTO easily and get usually get a quick response. It makes PTO tracking easy. Also, it is very easy to under ##### 5. Communication Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow. [ See 4 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews) See Related User Reviews AC Amanda C. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use org chart software!" What do you like about Built? Love the click and drag functionality. We like that we can share the URL for the org chart as read only and all employees can access our org chart to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Built does things others can't do!" What do you like about Built? Our company is rapidly growing and adding to our team. Other org chart tools did not allow us to account for open positions, or easily move people aro ### 5 Cons or Disadvantages of Built ##### 1. PTO Issues Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync. [ See 3 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews) See Related User Reviews CB Cindy B. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and great support when needed." What do you dislike about Built? I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not MR Matt R. Small-Business (50 or fewer emp.) 4.0/5 "Built for Teams" What do you dislike about Built? Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h ##### 2. Holiday Management Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews) See Related User Reviews CB Cindy B. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and great support when needed." What do you dislike about Built? I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not MA Maha A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Keep track of PTO" What do you dislike about Built? Not all Holidays aren't on the Calendar. ##### 3. Holiday Management Issues Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews) See Related User Reviews MR Matt R. Small-Business (50 or fewer emp.) 4.0/5 "Built for Teams" What do you dislike about Built? Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h MA Maha A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Keep track of PTO" What do you dislike about Built? Not all Holidays aren't on the Calendar. ##### 4. Incomplete Data Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Built does things others can't do!" What do you dislike about Built? My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Extraordinarily functional" What do you dislike about Built? Cannot allocate time on time sheets to a specific project ##### 5. Insufficient Information Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies. [ See 2 mentions ](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Built does things others can't do!" What do you dislike about Built? My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik MR Matt R. Small-Business (50 or fewer emp.) 4.0/5 "Built for Teams" What do you dislike about Built? Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h ## Top-Rated Alternatives [ ![UKG Pro](https://images.g2crowd.com/uploads/product/hd_favicon/b835aef8b35fc2846401a2836372f785/ukg-pro.svg "UKG Pro") UKG Pro 4.3/5(2,251) ](https://www.g2.com/products/ukg-pro/reviews) [ ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling") Rippling 4.8/5(13,213) ](https://www.g2.com/products/rippling/reviews) [ ![Dayforce](https://images.g2crowd.com/uploads/product/hd_favicon/58e9bb3491baf83319e938eb859afea1/dayforce.svg "Dayforce") Dayforce 4.2/5(960) ](https://www.g2.com/products/dayforce/reviews) [ View All Alternatives ](https://www.g2.com/products/built-built/competitors/alternatives) MA Maha A. Qualified Plan Financial Consultant Small-Business (50 or fewer emp.) 2/1/2023 "Easy to Use and Keep track of PTO" 5/5 What do you like best about Built? The ability to schedule time off and keep track of PTO. Review collected by and hosted on G2.com. What do you dislike about Built? Not all Holidays aren't on the Calendar. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? Checking on co-worker's PTO before I schedule my own. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 1/18/2023 "Highly recommend for small and medium sized businesses" 4.5/5 What do you like best about Built? Great for keeping track of PTO requests, viewing the entire calendar to see who is off, and viewing the organization chart and directory. Review collected by and hosted on G2.com. What do you dislike about Built? The app is not as user-friendly as the desktop webpage. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? A central hub for managers and team members to submit and approve PTO requests, see who is out that week and see how much PTO each employee has used/left. Review collected by and hosted on G2.com. Show More Response from Erika Beeson of Built [Editedit](https://www.g2.com/survey_responses/built-review-7610095/official_response/edit) Thank you for your review. We are happy to hear how great our PTO solution has been for you and that you would highly recommend it! We are always looking to expand our integrations and further develop the product according to the feedback from our customers, so thank you so much for sharing. Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 1/3/2023 "Built for Teams allows for a quick easy review of the work week ahead." 5/5 What do you like best about Built? The simple and concise overall picture of the week ahead along with the ease of reporting time-off. Review collected by and hosted on G2.com. What do you dislike about Built? Nothing stands out as being disliked as the promised features have always worked as promised. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? The biggest resolution in our business is the time off reporting and tracking along with the tasks scheduled to individual employees. Review collected by and hosted on G2.com. Show More Response from Erika Beeson of Built [Editedit](https://www.g2.com/survey_responses/built-review-7549004/official_response/edit) Thank you so much for leaving a review! We are happy to hear how easy our time-off solution is to use. We strive to make sure our PTO solution is user-friendly and saves both managers and employees a great deal of time. We appreciate your insight and thank you again for your review. Current UserValidated ReviewerSource: Organic MF Manal F. CCO Small-Business (50 or fewer emp.) 2/1/2023 "Made my life very easy. No more having to track PTO via excel spreadsheet. I" 5/5 What do you like best about Built? Very easy online website to enter PTO and request PTO. Also, like the integration with outlook. Review collected by and hosted on G2.com. What do you dislike about Built? Wish it was integrated with our payroll - Insperity. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? I don't have to track PTO anymore using spreadsheets. Employees also don't have to wait to get approval for PTO. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 1/3/2023 "Very user friendly and simple" 5/5 What do you like best about Built? I like the layout and how simple it is to use. Review collected by and hosted on G2.com. What do you dislike about Built? The platform does not allow you to customize time off if its less then a full work day. I imagine its possible if the company allows it Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? Our company uses it for request and file for PTO and sick days Review collected by and hosted on G2.com. Show More Response from Erika Beeson of Built [Editedit](https://www.g2.com/survey_responses/built-review-7549012/official_response/edit) Thank you so much for your review! We are glad to hear how friendly and simple our PTO solution is. Built for Teams allows employees to take time off in either 1-minute increments, 15-minute increments, 30-minute increments, or half-day increments. It is up to your organization and your account administrators to decide how to configure these account settings. We strive to make sure our PTO solution is user-friendly, and we appreciate your feedback! Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 2/1/2023 "Great way of Communication" 5/5 What do you like best about Built? can costumize as needed. create groups and send invites Review collected by and hosted on G2.com. What do you dislike about Built? Nothing really. it has not disappointed me Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? it is helping people connect, no matter where they are. we can connect via phone or computer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kaitlin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlin G.") KG Kaitlin G. Account Manager Small-Business (50 or fewer emp.) 11/4/2022 "Easy to use platform" 5/5 What do you like best about Built? the ease at which I can view PTO/Vacation. It is great for accounting for my personal schedule. Review collected by and hosted on G2.com. What do you dislike about Built? I cannot edit time off requests if I make an error. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? the ease of use of the software, very user friendly Review collected by and hosted on G2.com. Show More Response from Erika Beeson of Built [Editedit](https://www.g2.com/survey_responses/built-review-7311587/official_response/edit) Hi Kaitlin, Thank you so much for your review. We strive to make sure our PTO solution is user friendly and and we appreciate your feedback! Built for Teams does have options to allow employees to edit approved requests, but it is up to your organization and your account administrators to decide how to configure these account settings. Current UserValidated ReviewerSource: Organic CC Carley C. CX Specialist Small-Business (50 or fewer emp.) 8/15/2022 "An engaging platform for WFH team members" 4/5 What do you like best about Built? Built for Teams is an easy way to manage personal time from home - I am more remote than other coworkers, and I am able to schedule time in/out of the office with the features provided which optimize my ability to connect with others. Review collected by and hosted on G2.com. What do you dislike about Built? We use many platforms like this within our organization, making it so we need to go to many platforms for specific functions. I wouldn't describe it as an inconvenience. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? In the coming years, we'll be restructuring more within our business, so I can imagine this will be a useful tool for referencing any departmental changes to be implemented. Review collected by and hosted on G2.com. Show More Response from Erika Beeson of Built [Editedit](https://www.g2.com/survey_responses/built-review-6983106/official_response/edit) Hi Carley, Thank you for your review. We're happy to hear how easy it has been for you to manage your time remotely from home. Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 12/19/2022 "Great Time Off Manager" 5/5 What do you like best about Built? The app also available on iOS is very convenient Review collected by and hosted on G2.com. What do you dislike about Built? Can only do half and full days wish you could choose how many hours you want Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? They taking our reviews into consideration and that shows you are willing to grow Review collected by and hosted on G2.com. Show More Response from Erika Beeson of Built [Editedit](https://www.g2.com/survey_responses/built-review-7507709/official_response/edit) Hello, Thank you for leaving Built for Teams a review! We're happy to hear how convenient our solution is. Built for Teams has many options for employees to take time off with different increment settings. It is up to your organization and your account administrators to decide how to configure these account settings. We always appreciate feedback from our customers! Current UserValidated ReviewerSource: Organic CC Christina C. HR & Finance Office Administrator Mid-Market (51-1000 emp.) 2/14/2022 "HR Needs Fulfilled" 5/5 What do you like best about Built? We love PTO! We love the customizable reports that you can pull at any time. We also love filing away all employee records on the Documents tab. Built has improved our workflow and helped us move away from spreadsheets to keep track of data. Review collected by and hosted on G2.com. What do you dislike about Built? We wish that we had more financial capabilities such as expense reporting. It would make it easier for our staff to have one website to enter PTO, contact information changes, and expenses. We love the Documents tab but wish to organize the files or archive old documents from previous years to avoid confusion. Review collected by and hosted on G2.com. Recommendations to others considering Built: If you are looking for an all-encompassing HR Management System, look no further; Built for Teams will satisfy your needs. Review collected by and hosted on G2.com. What problems is Built solving and how is that benefiting you? Onboarding of staff is much smoother. We collected compliance documents by pen and paper, but now they can complete these online in Built. We can keep track of PTO, salary, and contact information. Built added a new tab called Bio, which allows us to track staff licensure more closely. We also love all staff birthdays and hire anniversaries on the dashboard. Review collected by and hosted on G2.com. Show More Response from Erika Beeson of Built [Editedit](https://www.g2.com/survey_responses/built-review-5344554/official_response/edit) Hi Christina, Thank you so much for your review. We're so happy to hear that you love our PTO solution, and that it has improved your workflow! Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Core HR](https://www.g2.com/categories/core-hr)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Absence Management](https://www.g2.com/categories/absence-management-software) [Core HR](https://www.g2.com/categories/core-hr)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Absence Management](https://www.g2.com/categories/absence-management-software)[Org Chart](https://www.g2.com/categories/org-chart)[Workforce Planning](https://www.g2.com/categories/workforce-planning) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which load balancing software maintains session consistency even during planned server maintenance windows without routing users into broken states?](https://www.g2.com/discussions/which-load-balancing-software-maintains-session-consistency-even-during-planned-server-maintenance-windows-without-routing-users-into-broken-states)[Best Anti Money Laundering Software](https://www.g2.com/discussions/best-anti-money-laundering-software-tools)[What's the best relational database tool for app development](https://www.g2.com/discussions/what-s-the-best-relational-database-tool-for-app-development) [Which application shielding software is most trusted by mobile engineering managers at financial services and fintech companies, based on user reviews?](https://www.g2.com/discussions/which-application-shielding-software-is-most-trusted-by-mobile-engineering-managers-at-financial-services-and-fintech-companies-based-on-user-reviews)[Advanced contact center management software](https://www.g2.com/discussions/what-s-the-most-advanced-contact-center-management-software)[Pros and Cons Details](https://www.g2.com/products/built-built/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)