--- title: Built Reviews meta\_title: 'Built Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 107 reviews by the users' company size, role or industry to find out how Built works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 107 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr ---

### Built Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward. [(13 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews)

Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly. [(6 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews)

Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews)

Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information. [(5 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews)

Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow. [(4 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews)

Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync. [(3 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews)

Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews)

Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews)

Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews)

Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies. [(2 mentions)](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Built

##### 1. Ease of Use

Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward.
[
See 13 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786617&qs=pros-and-cons#reviews)

See Related User Reviews

MO

Michelle O.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless experience streamlining org chart"

What do you like about Built?

Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train

KB

Kim B.

Mid-Market (51-1000 emp.)

5.0/5

"Built for Teams is great!"

What do you like about Built?

Our previous org chart software was clunky and difficult to use. Since switching to Built for Teams, I am saving so much time and don't have to manual

##### 2. Helpful

Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly.
[
See 6 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons#reviews)

See Related User Reviews

MO

Michelle O.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless experience streamlining org chart"

What do you like about Built?

Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train

ZL

Zhanna L.

Enterprise (\> 1000 emp.)

3.5/5

"Incredible Service Team for a Still-Growing Product"

What do you like about Built?

Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l

##### 3. Customer Support

Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance.
[
See 5 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786416&qs=pros-and-cons#reviews)

See Related User Reviews

MO

Michelle O.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless experience streamlining org chart"

What do you like about Built?

Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at train

ZL

Zhanna L.

Enterprise (\> 1000 emp.)

3.5/5

"Incredible Service Team for a Still-Growing Product"

What do you like about Built?

Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a l

##### 4. Simple

Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information.
[
See 5 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1786733&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jody F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jody F.")
JF

Jody F.

Mid-Market (51-1000 emp.)

5.0/5

"Beneficial Addition!"

What do you like about Built?

Built for Teams has been easy to set up and view our Hierarchy within the organization. Our employees as well as new hires have complemented having a

CB

Cindy B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use and great support when needed."

What do you like about Built?

The staff likes that they can submit their PTO easily and get usually get a quick response. It makes PTO tracking easy. Also, it is very easy to under

##### 5. Communication

Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow.
[
See 4 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257421&qs=pros-and-cons#reviews)

See Related User Reviews

AC

Amanda C.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use org chart software!"

What do you like about Built?

Love the click and drag functionality. We like that we can share the URL for the org chart as read only and all employees can access our org chart to

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Built does things others can't do!"

What do you like about Built?

Our company is rapidly growing and adding to our team. Other org chart tools did not allow us to account for open positions, or easily move people aro

### 5 Cons or Disadvantages of Built

##### 1. PTO Issues

Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync.
[
See 3 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257381&qs=pros-and-cons#reviews)

See Related User Reviews

CB

Cindy B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use and great support when needed."

What do you dislike about Built?

I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not

MR

Matt R.

Small-Business (50 or fewer emp.)

4.0/5

"Built for Teams"

What do you dislike about Built?

Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h

##### 2. Holiday Management

Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2258000&qs=pros-and-cons#reviews)

See Related User Reviews

CB

Cindy B.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use and great support when needed."

What do you dislike about Built?

I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the not

MA

Maha A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use and Keep track of PTO"

What do you dislike about Built?

Not all Holidays aren't on the Calendar.

##### 3. Holiday Management Issues

Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257768&qs=pros-and-cons#reviews)

See Related User Reviews

MR

Matt R.

Small-Business (50 or fewer emp.)

4.0/5

"Built for Teams"

What do you dislike about Built?

Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h

MA

Maha A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use and Keep track of PTO"

What do you dislike about Built?

Not all Holidays aren't on the Calendar.

##### 4. Incomplete Data

Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257626&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Built does things others can't do!"

What do you dislike about Built?

My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Extraordinarily functional"

What do you dislike about Built?

Cannot allocate time on time sheets to a specific project

##### 5. Insufficient Information

Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies.
[
See 2 mentions
](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=2257741&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Built does things others can't do!"

What do you dislike about Built?

My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is lik

MR

Matt R.

Small-Business (50 or fewer emp.)

4.0/5

"Built for Teams"

What do you dislike about Built?

Confusing how to remove PTO that was already approved/used. Had an employee use accrued time-off unnecessarily during maternity leave and was unsure h

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 ![Rachel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel M.")
RM

Rachel M.

Small-Business (50 or fewer emp.)

6/7/2023

"Great timeclock system"

4.5/5

What do you like best about Built?

It's very user-friendly for those requesting time off or recording their hours worked. Review collected by and hosted on G2.com.

What do you dislike about Built?

The back end is not always straightfoward for the administrators. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

Managing PTO. We didn't have a great way of doing this before, and we like that it's all kept in one place. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-8190957/official_response/edit)

Rachel, it is so great to hear that using Built for Teams has been so beneficial for your workforce!

If you would like any additional help or guidance in understanding Administrative function, please reach out to us on our support channel. We'd love to schedule a time with you to go over all of your questions!

Current UserValidated ReviewerSource: Organic

 ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/7/2023

"Products meets our needs at a reasonable price with option to add more features"

5/5

What do you like best about Built?

Good user interface.

Lots of options and felxibility for creating policies.

Easy to read color coded calendar.

Allows for multiple locations with seperate policies if nessesary.

Option to appove multiple requests from multiple staff at once. Review collected by and hosted on G2.com.

What do you dislike about Built?

It would be nice to seperate PTO (Personal Time Off) request type from a WFH (Work from Home) request type instead of making WFH a PTO type of request. It could use a more custom reporting options. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

PTO and WFH requests. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-8414712/official_response/edit)

Hi! Thank you so much for your feedback! We're always glad to know that our customers enjoy the product's features and functions and love when they have great suggestions for additional functionality. Anytime a new feature or function is requested, our team always carefully considers it. Most of Built for Teams has come about because of customer input that we realized would benefit everyone, and so we highly value the voice of our customers!

Validated ReviewerSource: Organic

SC

Shawn C.

Small-Business (50 or fewer emp.)

5/31/2023

"Have found that the system is a bit cumbersome and not as streamlined as others I have used"

1.5/5

What do you like best about Built?

The ability to communicate in realtime with the employees Review collected by and hosted on G2.com.

What do you dislike about Built?

That it requires using a separate outside payroll company Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

It gives a big picture view to everyone of the company Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-8163628/official_response/edit)

Shawn, thank you for your review! We always appreciate any feedback given by our customers to better determine how we can serve their needs.

While it is true that we are not a payroll software and we fill a different need in the market, I am happy to hear that you have enjoyed more streamlined communication and the enhanced view of your organization through our org charts!

Current UserValidated ReviewerSource: Organic

 ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery")
UM

Verified User in Machinery

Small-Business (50 or fewer emp.)

8/1/2023

"B4T review"

5/5

What do you like best about Built?

easy to use both online and app. the ability to authorize from the app. Review collected by and hosted on G2.com.

What do you dislike about Built?

the app does not show the calendar. when linking with an email calendar not everyone showed on calendar and would not update. expl calendar would show the sevice dep. but not the parts,sales or admin time off. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

none that i know of. but hopfully they will put the calendar on the app. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-8385518/official_response/edit)

Hello! Thank you for sharing your feedback! We are so happy that Built for Teams has been easy for you to use. I am also more than happy to pass on your request to add the calendar to the app to our Product and Development Teams. As far as other departments not showing up on the calendar, this may be a permissions setting in Built for Teams that was set up by your Company Admin in the software. Different permission settings should allow you to see all departments on the calendar.

Validated ReviewerSource: Organic

 ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management")
AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/20/2023

"User Friendly"

5/5

What do you like best about Built?

I appreciate the ability to view all departments' leave calendars. The calendar makes it easier to track when staff is out of the office. I also like the integrated organization chart. Review collected by and hosted on G2.com.

What do you dislike about Built?

The organization chart is extremely small and hard to view unless you zoom in. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

I haven't experienced problems. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-8236527/official_response/edit)

Hi! We are so glad to hear that our calendar feature has been so beneficial to you! With the org chart, it can be hard to see a large organization on your screen all at once, but many customers appreciate the ability to create and view their organization by Chart Sections. This would allow you to get much clearer data without having to zoom in and scroll through your entire organization. Please reach out to our support team if you have any questions about this or other available features!

Current UserValidated ReviewerSource: Organic

GH

Gail H.

Mid-Market (51-1000 emp.)

6/7/2023

"Leave Systems"

5/5

What do you like best about Built?

Very user-friendly. I like the history that is given for each employee. Review collected by and hosted on G2.com.

What do you dislike about Built?

Cannot think of any downsides to BFT. Very user-friendly and affordable for government entities. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

BFT keeps accurate leave balances and has helped our office tremendously. Benefits that we have realized are accurate accruals, information available to all employees, and tracks leave requests. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-8190871/official_response/edit)

Gail, thank you so much for your feedback! We are so glad to hear that Built for Teams has been such a huge benefit to your organization!

Validated ReviewerSource: Organic

 ![Chrystal L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrystal L.")
CL

Chrystal L.

Account Manager

Small-Business (50 or fewer emp.)

11/3/2022

"Easy to keep use"

5/5

What do you like best about Built?

I like that you are able to easily add PTO and check how much time you have left for the year. You are also able to see your personal information and quickly edited it if needed. Review collected by and hosted on G2.com.

What do you dislike about Built?

I am not sure if I have any dislikes when using the desktop or phone app. I will say that always having to log into it can get annoying and time-consuming even if you request that the app keeps you logged in. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

I am not sure as when I started we already used built for teams. I can imagine it has been used to keep on files organized for the managers and HR so they can see all the documents in one place. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-7306291/official_response/edit)

Hi Chrystal, thank you so much for your 5-star review! We're happy to hear how easy our PTO solution is to use and appreciate your feedback. Often times if your login is not being “remembered”, the solution is most often found within your browser settings/cookies/cache. Our support team would be happy to help you with this so feel free to reach out. Additionally, we do offer Single Sign On (SSO) options to streamline your login process.

11/4/2022
Current UserValidated ReviewerSource: Organic

 ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine")
UA

Verified User in Alternative Medicine

Mid-Market (51-1000 emp.)

8/22/2023

"Good product"

3.5/5

What do you like best about Built?

I liked the calendar view for PTO usage. Review collected by and hosted on G2.com.

What do you dislike about Built?

Built for Teams did not sync with our pay system (Paylocity) so time-off and sick had to be maintained in 2 systems. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

A better way to track sick and PTO requests in one place for all staff Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-8510672/official_response/edit)

Hi! Thank you so much for your feedback!

Many of our customers utilize the exportable reports in Built for Teams that can be uploaded into Paylocity.

If you would like to discuss this further with our support team, please don’t hesitate to reach out to us at support@builtforteams.com, or use the in-app chat feature.

Validated ReviewerSource: Organic

 ![Ed B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ed B.")
EB

Ed B.

Department Head

Mid-Market (51-1000 emp.)

9/22/2022

"Built for Teams is a great tool to track paid time off."

5/5

What do you like best about Built?

I like the ease of using the tool for submitting requests for time off and how it helps me keep track of what earned time off I have used up. It is also easy to get my requests approved quickly. Review collected by and hosted on G2.com.

What do you dislike about Built?

It is difficult to find any downsides to using Built for Teams. It has been so user-friendly that I have not had issues with it. Maybe if I change my mind about time off, then it took a minute to figure out how to change the request once submitted. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

Built for Teams solves the problem of tracking time off each year. It made it easier to get needed approvals for time off while also tracking if it is for personal, sick, or vacation. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-7130502/official_response/edit)

Thank you so much for your review Ed! We’re pleased to hear how easy the PTO tracking has been for you.

Current UserValidated ReviewerSource: Organic

 ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment")
UB

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

12/12/2022

"Great Software"

4.5/5

What do you like best about Built?

Teams is very easy to use. I can easily see how many hours of PTO I have and can request time off quickly. I like seeing the calendar with the whole team's PTO. That is helpful. Review collected by and hosted on G2.com.

What do you dislike about Built?

I can only request off a half-day (4 hours) or a whole day (8 hours). I wish I could take off 2 hours at the end of the day or for an appointment at any time of the work day. Review collected by and hosted on G2.com.

What problems is Built solving and how is that benefiting you?

Built for Teams is helping the company I work for manage the entire team's PTO. Everyone can clearly see how many hours of PTO they have, which is extremely helpful. Review collected by and hosted on G2.com.

Show More

Response from Erika Beeson of Built

[Editedit](https://www.g2.com/survey_responses/built-review-7486418/official_response/edit)

Thank you for leaving us a review. We're happy to hear how easy to use our PTO solution is. We actually do offer multiple time increment choices to choose from. However, company admins choose the time increments their employees can use to request time off.

6/12/2024
Current UserValidated ReviewerSource: Organic

##### Categories on G2

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[Core HR](https://www.g2.com/categories/core-hr)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Absence Management](https://www.g2.com/categories/absence-management-software)[Org Chart](https://www.g2.com/categories/org-chart)[Workforce Planning](https://www.g2.com/categories/workforce-planning)

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