---
title: Built Reviews
meta_title: 'Built Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 107 reviews by the users' company size, role or industry
  to find out how Built works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 107
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: HR
  url: https://www.g2.com/categories/hr
---


# Built Reviews
**Vendor:** Built  
**Category:** [Core HR Software](https://www.g2.com/categories/core-hr)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 107
## About Built
Built is a modular, intuitive Position Intelligence Platform. Core modules include an interactive, automated org chart, position management/control, succession planning, and time off management. Pay for only what you need today; expand in the future to add more solutions.



## Built Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Built for Teams, making PTO tracking and onboarding straightforward. (13 reviews)
- Users appreciate the **ease of use and excellent customer support** of Built for Teams, enhancing their experience significantly. (6 reviews)
- Users commend the **exceptional customer support** from Built for Teams, highlighting quick, friendly, and solution-focused assistance. (5 reviews)
- Users appreciate the **simple PTO tracking** system, enabling easy submissions and quick visibility of personal information. (5 reviews)
- Users value the **real-time communication** features in Built, enhancing collaboration and team support as they grow. (4 reviews)
- Users appreciate the **comprehensive features** of Built for Teams, enhancing remote management and connectivity. (4 reviews)
- Easy Access (4 reviews)
- Easy Setup (4 reviews)
- Users find Built for Teams **intuitive and user-friendly** , making navigation and updates to the organizational chart effortless. (4 reviews)
- Automation (3 reviews)

**What users dislike:**

- Users face challenges with **PTO management** , including difficulties in reversing PTO and lack of Google calendar sync. (3 reviews)
- Users find the **holiday management cumbersome** due to scheduling limitations and calendar visibility for PTO adjustments. (2 reviews)
- Users find it **confusing to manage PTO removals** and not all holidays are accurately represented in the system. (2 reviews)
- Users report **incomplete data issues** when adding headcounts, leading to frustration and inefficiencies in project allocation. (2 reviews)
- Users struggle with **insufficient information** regarding payroll data and PTO management, leading to confusion and inefficiencies. (2 reviews)
- Integration Issues (2 reviews)
- Login Issues (2 reviews)
- Manual Processes (2 reviews)
- Users face **navigation difficulties** , encountering cumbersome clicks and confusing profiles that hinder efficient report generation. (2 reviews)
- Users find the navigation of Built **not intuitive** , often struggling with screen access and data organization. (2 reviews)

## Built Reviews
  ### 1. Incredible Service Team for a Still-Growing Product

**Rating:** 3.5/5.0 stars

**Reviewed by:** Zhanna L. | Enterprise (> 1000 emp.)

**Reviewed Date:** October 13, 2023

**What do you like best about Built?**

Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a lot of work-arounds required to make the system fit our needs. Erika, Jacob, and Darcie were incredibly responsive and dedicated a huge amount of their time to meet with us and problem solve. If we had a question they didn't know the answer to, they researched further and got back to us with a response every single time. Their involvement was undoubtably the deciding factor as to why we purchased our BFT subscription.

**What do you dislike about Built?**

The site isn't seamless to navigate. Unfortunately, getting to different screens requires a lot of clicks, and making manual edits is time consuming simply because it takes so long to get to each screen. Another major hurdle is that the People profiles and Position profiles are not totally independent of one another, and it's messy trying to organize data. For example, when BFT is synced with our HRIS, some data imports to the People profile and some data imports to the Position. This makes it difficult to seperate the two and clearly track position management vs. people management, which is a major reason why we wanted a Position Management system.

**What problems is Built solving and how is that benefiting you?**

Position Management (vs. our current HRIS that only tracks People Management)

**Official Response from Erika Beeson:**

> Zhanna, thank you so much for your honest feedback here! We strive to go above and beyond to serve our customers and hope to continue to add more value to you and your entire organization as we continue refining and improving upon our product to solve your specific needs. 

We appreciate you so much for taking your time here! Please always feel free to reach out to us with any additional questions or feedback.

  ### 2. Seamless experience streamlining org chart

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle O. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about Built?**

Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at training us on the platform and showcasing all the features.

**What do you dislike about Built?**

Connection to the preferred name field would be ideal for nicknames so when an org chart is shared those reviewing know the ideal name someone would like to be called as well as their official name if looking up their name for email or searching in Microsoft Teams.

**What problems is Built solving and how is that benefiting you?**

Automation of an org chart.

**Official Response from Erika Beeson:**

> Michelle, thank you for your review! I am so glad that you've had a great experience with account setup and ease of use in Built!

I'm also excited to let you know that you actually CAN connect to the Preferred Name field in ADP, this is something that you can turn on in the Imports section of your Company Settings. Please reach out to support@builtapp.com if you have any questions.

  ### 3. Easy to use org chart software!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amanda C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 01, 2023

**What do you like best about Built?**

Love the click and drag functionality. We like that we can share the URL for the org chart as read only and all employees can access our org chart to easily familiarize themselves with the organization. We even share with new hires just before they join and have recieved great feedback on how helpful it was to be able to understand the structure, see photos of team and more prior to joining our organization.  We are also are working on a connection with our HRIS software so the chart is always in sync with our current staff. Their customer support has been great and ultra responsive so far!

**What do you dislike about Built?**

Right now the manual updating is the main negative, that should be resolved soon with the new Paylocity integration. We knew the connection with Paylocity was not yet live when we implemented this software. Next up I'd like to be able to provide a login to managers and have them be able to create their own org charts for strat planning vs. me having to create a chart for them.

**What problems is Built solving and how is that benefiting you?**

We used to keep our org chart in powerpoint which was incredibly manual. Then we went to Pingboard but when we switched our payroll software we lost our connection to Pingboard and to setup an account not through ADP marketplace was very expensive. Built for Teams was our solution (replacement) to Pingboard and it has been much easier to use and more cost effective. From an organization perspective the best benefit is the visiblity we are able to easily provide by sharing the link with all employees and new employee onboarding (as shared in my prior response)

**Official Response from Erika Beeson:**

> Amanda, Thank you so much for taking the time to leave a review. We appreciate your feedback, and are glad the experience has been so beneficial to you thus far! Like you, we have been anxious to start our integration with Paylocity and are very excited that it is now available! 

We are also excited for more granular permission settings to allow those with a manager role to create org charts in the future since currently, only those with HR Manager roles and above can create these.

  ### 4. Built does things others can't do!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 24, 2023

**What do you like best about Built?**

Our company is rapidly growing and adding to our team. Other org chart tools did not allow us to account for open positions, or easily move people around as we visualize support structure for this growth. Implementation was seamless, and the customer support I receive is next to none! They respond within minutes of my inquiry, are solution focused, and friendly to boot.

**What do you dislike about Built?**

My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a tilte that exists in our database. There is likely a way to solution for this, I just haven't had the time to delve into it further.

**What problems is Built solving and how is that benefiting you?**

Creating an org chart that accounts for all the open positions we have and will be adding.

**Official Response from Erika Beeson:**

> We love hearing that you have had such a great experience with our product and team! To your point, we are actually growing our headcount planning functionality and would love to discuss your specific needs further as we plan and build these features. You can reach out to support@builtforteams.com to start a conversation or set up a meeting if that would be beneficial for you.

  ### 5. Easy to use and great support when needed.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cindy B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2023

**What do you like best about Built?**

The staff likes that they can submit their PTO easily and get usually get a quick response. It makes PTO tracking easy. Also, it is very easy to understand and walk new hires through. Intuitive.

**What do you dislike about Built?**

I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the note to ensure them that the day was given back. Also, it would be nice for our Staff to have the ablity to schedule into the next year using their Carry Over PTO.

**What problems is Built solving and how is that benefiting you?**

Everyone likes the quickness and ease of submitting PTO. We previously had a paper system to submit for PTO. The calendar is helpful when scheduling meetings to see who will be on PTO. The Org chart is helpful, especially for new hires.

**Official Response from Erika Beeson:**

> Hi Cindy! Thank you so much for taking the time to share your thoughts! We are so glad the Built for Teams has made PTO tracking so much easier for your company. 

I would like to point out that, depending on your settings, your staff should have the ability to schedule into the next year, and PTO that is canceled before the requested date should be removed from the calendar. If you would like to discuss more about how to utilize these functions, please don't hesitate to reach out to our support team!

  ### 6. Great platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris E. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 01, 2023

**What do you like best about Built?**

Built for teams is a fantastic platform to help organize your company and allow your staff to submit PTO requests and have accessible information for them within one space. I highly recommend.

**What do you dislike about Built?**

I dislike the org chart function at doesn't let a person report to two people

**What problems is Built solving and how is that benefiting you?**

It's allowing us to have a streamlined approach to managing our company. It's a fantastic product, and I highly recommend it for any organizations that are looking to streamline their HR process.

**Official Response from Erika Beeson:**

> Chris, thank you for the review! We are so happy to hear that you love the platform and that it has been a great resource for you to store information and streamline your company processes. 

I would like to note that you actually can allow a person to report to two different people on the org chart through our Dotted Line Relationships feature. Please don't hesitate to reach out to our support team for more information on how this works. Thank you again!


## Built Discussions
  - [What does Built For Teams do?](https://www.g2.com/discussions/what-does-built-for-teams-do) - 1 comment
  - [How much is Built for Teams?](https://www.g2.com/discussions/how-much-is-built-for-teams) - 1 comment

- [View Built pricing details and edition comparison](https://www.g2.com/products/built-built/reviews?filters%5Bsentiment_snippet%5D=1787662&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A16%3A50+-0500&secure%5Bsession_id%5D=b81bf49f-dc67-47a6-927f-9824fb2f9113&secure%5Btoken%5D=3cff1143b634e1445b97aa2fa175d255f90d0ebc00a71118544cb4410fde13de&format=llm_user)

## Built Features
**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Salary Structures
- Compliance
- Benefits Administration
- Goal Management
- Benefits Management
- Employee Management
- Workflow Management
- HR Management
- Recruitment Management
- Payroll Management
- Compliance Management
- Document Management
- Calendar Management
- Performance Management
- Time Off Management
- Compensation Management
- Training Management
- Timesheet Management
- Talent Management
- Commission Management

**Automation**
- Process Automation

**Logistics**
- Integration
- Analytics
- Data Import/Export
- Upload
- Employee Directory
- Social Media Integration

**Platform Basics**
- Interoperability
- Performance
- Internationalization
- Security

**Resource Planning - Workforce Planning**
- Reconciliation
- Headcount Planning
- Reporting
- Expense Planning

**Logistics**
- Dashboards & Reporting
- Activity Dashboard
- Real-Time Data
- Real-Time Reporting
- Payroll Reporting

**Editing & Design**
- Drag-and-Drop
- Update
- Customize
- Details
- Restructure

**Platform Functionality**
- Customizability
- Mobility

**Generative AI**
- AI Text Summarization
- Generative AI

**Human Resources - Workforce Planning**
- Integrations & APIs
- Compensation Bands
- Org Chart
- Recruitment Workflows

**Additional Functionality**
- Reminders
- Applicant Tracking
- Time & Attendance
- Predictive Analytics
- Learning & Development
- Employee Database
- Employee Engagement
- Self Service Portal
- Sick Leave Tracking
- Customizable Branding
- Mobile App
- Access Controls/Permissions
- Onboarding
- Customizable Reports
- 360 Degree Feedback
- Customizable Templates
- AI Copilot
- Reporting/Analytics
- Succession Planning
- Data Import/Export
- Approval Process Control
- Surveys & Feedback
- Offboarding
- Employee Profiles
- For Cloud
- Employee Training
- Time Off Requests

**Management**
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation
- Calendar Management
- Workflow Management
- Compliance Management
- Timesheet Management
- Payroll Management
- HR Management
- Time Off Management
- Task Management
- Document Management
- Mobile Access

**Platform Data**
- Reporting
- Alerts and Notifications
- Platform Search
- Visualization
- Real-Time Notifications

**Agentic AI - Org Chart**
- Cross-system Integration
- Proactive Assistance

**Additional Functionality**
- Mind Maps
- Version Control
- Calendar Management
- Time Off Requests
- Template Management
- Self Service Portal
- Templates
- Real-Time Data
- Smart Chart Legend
- AI Copilot
- Document Management
- Design Management
- SSL Security
- Feedback Management
- Applicant Tracking
- Succession Planning
- Real-Time Notifications
- API
- Customizable Templates
- Access Controls/Permissions
- Document Storage
- Generative AI
- Data Visualization
- Workflow Management
- Employee Profiles
- Organizational Charting
- Interactive Elements
- Reporting & Statistics
- Pulse Surveys
- Employee Database
- HR Management
- Commenting/Notes
- Customization
- Publishing/Sharing
- Employee Onboarding
- Task Management
- Brainstorming
- Single Sign On
- Collaboration Tools
- Customizable Fields
- Training Management
- Customizable Reports
- Charting
- Contact Management
- Surveys & Feedback
- Employee Photos
- Employee Management
- Org Chart Creation

**Additional Functionality**
- Reminders
- Mobile App
- Status Tracking
- Sick Leave Tracking
- Overtime Calculation
- Reporting/Analytics
- Time Tracking
- API
- Employee Scheduling
- Employee Database
- Role-Based Permissions
- FMLA Administration
- Self Service Portal
- Data Import/Export
- AI Copilot
- Generative AI
- Approval Process Control
- Search/Filter
- Attendance Tracking
- Access Controls/Permissions
- Third-Party Integrations
- HR Management
- Timesheet Management
- Leave Tracking
- Team Calendars
- Reporting & Statistics
- Vacation/Leave Tracking
- Real-Time Data
- Document Storage
- Workflow Management
- Attendance Management
- Payroll Management
- Calendar Management
- Activity Dashboard
- Employee Management
- Employee Profiles
- Absence Management
- Time Off Requests
- Performance Management
- Approval Workflow
- Time Off Management
- Customizable Reports
- Leave Policy Management
- Compliance Management

**Monitoring**
- Integration
- Third-Party Integrations

**Additional Functionality**
- Reminders
- Mobile App
- Status Tracking
- Sick Leave Tracking
- Overtime Calculation
- Reporting/Analytics
- Time Tracking
- API
- Employee Scheduling
- Employee Database
- Role-Based Permissions
- FMLA Administration
- Self Service Portal
- Data Import/Export
- AI Copilot
- Generative AI
- Approval Process Control
- Search/Filter
- Attendance Tracking
- Vacation/Leave Tracking
- Biometric Recognition
- Clock In/Out
- Alerts/Notifications
- Customizable Reports
- Project Time Tracking
- Audit Trail
- Leave Tracking
- Multi-Location
- Access Controls/Permissions
- Time & Expense Tracking
- Real-Time Notifications
- Lockout Periods
- Electronic Signature
- Automated Scheduling
- Geofencing
- Labor Forecasting
- Employee Portal
- Employee Time Tracking
- Punch card
- Automatic Time Capture

**Platform**
- Customization 
- Integration APIs
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

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