Verified User in Utilities
UU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Convenient All-in-One Tool, But Glitches Need Fixing"
2.5/5
What do you like best about BuildOps?

It puts everything in one place and makes things easier. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

BuildOps can be very glitchy at times and can be difficult to get things done because of that. Review collected by and hosted on G2.com.

Verified User in Construction
IC
Verified User in Construction
Mid-Market (51-1000 emp.)
"3 Months in - Build Ops New User"
3.5/5
What do you like best about BuildOps?

Build Ops is a fantastic cloud-based software that is supporting us for our service and construction management. Build Ops has supported us more in the usability, flexibility, and visibility across the departments. Our old software was very segregated and hard to connect information through different modules. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

Build Ops is currently set up for very large organizations. They claim this is done intentionally with the idea of smaller organizations scaling up as the years progress. We can appreciate the idea behind this, but until we reach that point, we have actually seen more administrative work in certain areas. Build Ops anticipates having certain staff members in specific seats to meet their workflows. Review collected by and hosted on G2.com.

Daniel S.
DS
Daniel S.
Accounts Receivable Manager
Small-Business (50 or fewer emp.)
"Very Good Program"
4/5
What do you like best about BuildOps?

I really like how I have my own dedicated support rep that I can contact with any questions of issues. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

The permissions are not tiered enough. there are too many all or nothing categories. Review collected by and hosted on G2.com.

Jon B.
JB
Jon B.
General Manager
Small-Business (50 or fewer emp.)
"BuildOps Keeps Us On The Same Page"
4.5/5
What do you like best about BuildOps?

BuildOps keeps my entire team on the same page. Very easy to use for both the office staff and field workers. It was relatively painless to integrate with our accounting software, as well. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

There are a few bugs, nothing game breaking. The team has quickly provided workarounds for the time being. Review collected by and hosted on G2.com.

DH
David H.
President
Small-Business (50 or fewer emp.)
"BuildOps has increased efficiency in every part of my business."
5/5
What do you like best about BuildOps?

BuildOps brings almost every part of my business into the same software environment. It also reduces data entry significantly. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

I'm not sure you can call it a downside but it takes a whole to set up and get going. It's necessary to make sure you're utilizing the software fully so not really a downside but it did take a few months to implement. Review collected by and hosted on G2.com.

LC
lauren c.
Office Administrator
Small-Business (50 or fewer emp.)
"Intimidating as first but totally worth it!"
5/5
What do you like best about BuildOps?

My favorite part of build ops is the customer service. I have never received such in depth customer service. They even follow up a few days after they answer your question to make sure they provided sufficient help. Which is really useful for a software--sometimes you get some assistance and realize once you are in it that you have more questions.

I love that I can use the same system to track my POs which helps the office know what is going on with the techs in the field. This allows me to categorize my open jobs and see which ones have parts ordered, if I am still waiting for them, and if they have been receiveds. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

We are still working to implement the service agreements portion. It seems a little in depth with the set up. Which goes both ways, a little more difficult to set up but the metrics it is going to provide us with once it is implemented will provide us with valuable info that will help the business thrive. Review collected by and hosted on G2.com.

DH
Doug H.
President
Small-Business (50 or fewer emp.)
"Does What Most HVAC Companies Need, but Can't Find"
5/5
What do you like best about BuildOps?

We love that BuildOps can handle our service and planned spec business departments with one app. In the past, we looked at going digital and would always need two different programs to serve each side of the business. We enjoy the web based nature of BuildOps that allows us to access it from anywhere. Quickbooks integration has also been a huge benefit for our accounting department and allows us to get through payroll more quickly each week. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

The only downside of using BuildOps is that it is new in the market and not many techs have used the program in the past. Review collected by and hosted on G2.com.

Ben P.
BP
Ben P.
Owner
Small-Business (50 or fewer emp.)
"BuildOps has consolidated all of our operational data and processes into one platform."
5/5
What do you like best about BuildOps?

Having all of our operational datasets on one platform has greatly streamlined our processes. No more searching for missing timecards or supplier invoices. When it comes time to create an invoice, everything is right there where you need it. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

Some of the navigational features are not very intuitive on the web version. Usually when drilling down for more granular information, you have to navigate away from the page you were working on...sometimes 3-4 times. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Continues to improve"
4.5/5
What do you like best about BuildOps?

We use BuildOps for nearly everything and it handles what we need it to. I use BuildOps all day every day and from the purchase order process to entering Jobs and taking it an Invoice everything works well. Most importantly it continues to get better and the team seem to listen and make updates that have made things better than when I first started using it. The support team has been great as well in fixing any bugs when they have occured. Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

One area I am looking forward to seeing get improved is the audit and version control. The team has said it is coming soon but right now it is something that is still missing. Review collected by and hosted on G2.com.

LK
Lindsey K.
Assistant Admin
Small-Business (50 or fewer emp.)
"BuildOps has made office work so much simpler, I am so glad we switched over."
5/5
What do you like best about BuildOps?

I love how user friendly BuildOps is. It has saved me so much time with office work. I also have really loved the customer support. They are really quick to respond and always super helpful! Review collected by and hosted on G2.com.

What do you dislike about BuildOps?

I would like to be able to bulk invoice/email from BuildOps. Review collected by and hosted on G2.com.