--- title: BuildOps Reviews meta\_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BuildOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [(19 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [(12 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [(11 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [(6 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [(4 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BuildOps ##### 1. Ease of Use Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [ See 19 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ##### 2. Features Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [ See 12 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app ##### 3. Customer Support Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [ See 11 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we AG amanda G. Small-Business (50 or fewer emp.) 4.5/5 "Simple to Use with Outstanding Support" What do you like about BuildOps? Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge ##### 4. Centralization Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Convenient All-in-One Tool, But Glitches Need Fixing" What do you like about BuildOps? It puts everything in one place and makes things easier. ![Kasia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasia L.") KL Kasia L. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined for Ease of Use" What do you like about BuildOps? BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our c ##### 5. User-Friendly Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you like about BuildOps? I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. ### 5 Cons or Disadvantages of BuildOps ##### 1. Improvement Needed Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) See Related User Reviews TG Ted G. Mid-Market (51-1000 emp.) 2.5/5 "Fragmented Information Makes Workflow Challenging" What do you dislike about BuildOps? it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always fo ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you dislike about BuildOps? I dislike the PO module as it does not serve our particular business model to our needs. ##### 2. Update Issues Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [ See 6 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked TS Theresa S. Small-Business (50 or fewer emp.) 3.0/5 "Great Multi-Window Support, But Laggy Updates Disrupt Workflow" What do you dislike about BuildOps? it lags and really is not a live update. updates in the middle of the day ##### 3. Learning Curve Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you dislike about BuildOps? Requires techs to learn a new platform. These techs are great in what they do, but lousy with technology ##### 4. Limited Features Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes ##### 5. Limited Customization Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [ See 4 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes MK Mackenzie K. Mid-Market (51-1000 emp.) 5.0/5 "An FSM / Operations Software Built by People Who Know the Industry" What do you dislike about BuildOps? The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for a LL lisa l. Parts, Products, and Services Manager 6/22/2022 "Great service and technology, and incredible team" 4/5 What do you like best about BuildOps? We have become incredibly efficient while using BuildOps software. The people at BuildOps are super helpful. Thank you for all of your help BuildOps support team. Review collected by and hosted on G2.com. What do you dislike about BuildOps? We would like to see BuildOps deliver even more integrations. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Tracking (teams, assets, jobs, quotes we made and more) - the biggest challenge for us was finding the platform that would centralize our work. BuildOps solved this challenge for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RP Robert P. Project Manager Mid-Market (51-1000 emp.) 7/5/2022 "Great platform and excellent customer support team" 4/5 What do you like best about BuildOps? Buildops has a great set of project management and job management capabilities - use those every day. Review collected by and hosted on G2.com. What do you dislike about BuildOps? I like every bit of their platform - have been using it for close to a year; Mostly in project management, CRM, and job tracking capabilities. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Being more efficient and precise at tracking and managing big construction projects and jobs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![rocky m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "rocky m.") RM rocky m. Concrete Structures and Architectural Planning Mid-Market (51-1000 emp.) 7/19/2022 "Great platform, really like the asset tracking capabilities" 4/5 What do you like best about BuildOps? Asset tracking, jobs creation, really all of the FSM type functionality is excellent Review collected by and hosted on G2.com. What do you dislike about BuildOps? Would like to see more of the API integration with some of the specialty architecture tools I use Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Strong platform, with great support. I would recommend them to anyone who's looking for a construction erp type platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DB David B. CEO 6/20/2022 "Thank you for all of the help BuildOps team" 4/5 What do you like best about BuildOps? I like how well the implementation have been done and all of the support we received from BuildOps team. Review collected by and hosted on G2.com. What do you dislike about BuildOps? there are a lot of pre-created reports in the platform - it would be easier if they are grouped into categories. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? addressing our growth needs with automation and software - we were to reliant on manual ways of doing things before BuildOps Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MS Misha S. Owner 6/14/2022 "Customer support and their training specialists did an amazing job" 4.5/5 What do you like best about BuildOps? I really like the dispatch board, scheduling, and jobs management related features. Review collected by and hosted on G2.com. What do you dislike about BuildOps? It takes time to learn, and master. Otherwise great piece of technology for anyone in HVAC line of business. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Customer support and their training specialists did an amazing job. My biggest challenge right now is onboarding all of my team onto the platform at the same time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 5/24/2022 "good features for any commercial hvac type business" 4.5/5 What do you like best about BuildOps? Mobile features are awesome, our techs save a lot of time - way less paperwork at the end of the day Review collected by and hosted on G2.com. What do you dislike about BuildOps? could use a bit more dashboards to start from, but than again - customer success can help you build more Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Reducing the amount of paperwork field technicians need to do when they are out on the job! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Mike M. Manager 5/24/2022 "we are going to grow together with BuildOps platform" 4/5 What do you like best about BuildOps? I like both the tech part of the BuildOps platform and their amazing customer support team Review collected by and hosted on G2.com. What do you dislike about BuildOps? nothing to add here now - so far only good things to say Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Reducing the number of things we are doing manually, dealing with growing pains - being able to report and analyze our jobs and performance data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TH Tamara H. Office Manager 6/10/2022 "thank you for you great support and help" 3.5/5 What do you like best about BuildOps? they have a great customer care, onboarding and training/support teams Review collected by and hosted on G2.com. What do you dislike about BuildOps? new user here - not much to say, have been only using BuildOps for past couple months Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Clear view of our business and jobs we run on a daily basis Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Small-Business (50 or fewer emp.) 5/31/2019 "Sharkbyte CRM sets a high bar" 5/5 What do you like best about BuildOps? The survey and estimating app is great! And, it can work offline as well, for trying to survey in boiler rooms, building interiors, etc. Attach photos to the survey, and let everyone see what you saw when getting an approval to propose. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Nothing to dislike, they figured it out Review collected by and hosted on G2.com. Recommendations to others considering BuildOps: I have been testing and using Sharkbyte for a number of months now, and as an HVAC service industry consultant, I have to say that this is one spectacular CRM. Without a doubt, this CRM will dramatically reduce the time it takes to generate proposals. And, the reporting for management is equally impressive. These folks obviously understand the industry, and how to improve efficiency. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? It allows sales people to perform all the necessary tasks from cold calls through booking papers, all online and with no duplication of data. Particularly impressive is the survey/estimating app. This tool allows you to survey a facility for service, and estimates a maintenance agreement from that data instantly! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![ServiceTrade](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTrade") ServiceTrade 4.5/5(59) ](https://www.g2.com/products/servicetrade/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/buildops/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm) [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm)[HVAC](https://www.g2.com/categories/hvac) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated data visualization software for self-service analytics](https://www.g2.com/discussions/top-rated-data-visualization-software-for-self-service-analytics)[Crossbeam vs PartnerStack for early-stage channel: which one gives a partnerships team more to work with before the partner programme is fully built out?](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-early-stage-channel-which-one-gives-a-partnerships-team-more-to-work-with-before-the-partner-programme-is-fully-built-out)[Top AI-powered business operations automation tools](https://www.g2.com/discussions/what-are-the-top-powered-business-operation-automation-tools) [What are the best wide column database pricing models and cost optimisation strategies for teams evaluating options?](https://www.g2.com/discussions/what-are-the-best-wide-column-database-pricing-models-and-cost-optimization-strategies-for-teams-evaluating-options)[What asset leasing tools are genuinely affordable for a mid-size leasing company that wants modern software without paying for an enterprise platform built for Fortune 500 scale?](https://www.g2.com/discussions/what-asset-leasing-tools-are-genuinely-affordable-for-a-mid-size-leasing-company-that-wants-modern-software-without-paying-for-an-enterprise-platform-built-for-fortune-500-scale)[Pros and Cons Details](https://www.g2.com/products/buildops/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)