--- title: BuildOps Reviews meta\_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BuildOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [(19 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [(12 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [(11 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [(6 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [(4 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BuildOps ##### 1. Ease of Use Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [ See 19 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ##### 2. Features Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [ See 12 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app ##### 3. Customer Support Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [ See 11 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we AG amanda G. Small-Business (50 or fewer emp.) 4.5/5 "Simple to Use with Outstanding Support" What do you like about BuildOps? Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge ##### 4. Centralization Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Convenient All-in-One Tool, But Glitches Need Fixing" What do you like about BuildOps? It puts everything in one place and makes things easier. ![Kasia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasia L.") KL Kasia L. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined for Ease of Use" What do you like about BuildOps? BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our c ##### 5. User-Friendly Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you like about BuildOps? I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. ### 5 Cons or Disadvantages of BuildOps ##### 1. Improvement Needed Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) See Related User Reviews TG Ted G. Mid-Market (51-1000 emp.) 2.5/5 "Fragmented Information Makes Workflow Challenging" What do you dislike about BuildOps? it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always fo ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you dislike about BuildOps? I dislike the PO module as it does not serve our particular business model to our needs. ##### 2. Update Issues Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [ See 6 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked TS Theresa S. Small-Business (50 or fewer emp.) 3.0/5 "Great Multi-Window Support, But Laggy Updates Disrupt Workflow" What do you dislike about BuildOps? it lags and really is not a live update. updates in the middle of the day ##### 3. Learning Curve Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you dislike about BuildOps? Requires techs to learn a new platform. These techs are great in what they do, but lousy with technology ##### 4. Limited Features Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes ##### 5. Limited Customization Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [ See 4 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes MK Mackenzie K. Mid-Market (51-1000 emp.) 5.0/5 "An FSM / Operations Software Built by People Who Know the Industry" What do you dislike about BuildOps? The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for a ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 6/27/2023 "Using BuildOps during my internship" 4/5 What do you like best about BuildOps? Project management capabilities and robust accounting software integration - excellent view of all main projects with pictures on a single screen (very powerful view) Review collected by and hosted on G2.com. What do you dislike about BuildOps? could be a bit cheaper for small and mid-size companies Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? field service business automation and consolidating multiple technologies within one platform - moving away from multiple tools, and using on BuildOps platform instead Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 5/17/2023 "Using BuildOps during my internship" 3.5/5 What do you like best about BuildOps? I was just recently added as a user to BuildOps. Tons of interesting functionality in the platform, you can get lost in all of the available features. Getting a lot of help from BuildOps support staff during my onboarding. Review collected by and hosted on G2.com. What do you dislike about BuildOps? It would've been somewhat challenging to learn if the support team was not there. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Helping my employer with data analysis and reports related automation tasks within the platform - saving me a ton of time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 6/5/2023 "Ideal Platform for me and my team" 4.5/5 What do you like best about BuildOps? the customer service was really helpful in running into the platform. the interface is user-friendly and workflows are great. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The only problem we faced was investing time in training, it was a bit longer than we expected Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Much easier to manage our field service operations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 5/17/2023 "Using the platform for about 8 months - really like their UI" 4/5 What do you like best about BuildOps? UI is fairly easy to learn, and lots of help from their support team Review collected by and hosted on G2.com. What do you dislike about BuildOps? not much to say here, using for a bit under a year and so far like this solution a lot Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Simplifies my project management and project tracking jobs -- Customer Portal helps me a lot with this Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MB Martha B. CFO 6/27/2022 "I like the flexibility, friendliness, and how overall pleasant it is to work with BuildOps" 5/5 What do you like best about BuildOps? I like the flexibility, friendliness, and how overall pleasant it is to work with BuildOps team. Functionality is great, yes there are plenty of other options for this type of platforms out there but BuildOps is our partner at this point. We didn't want a provider that would be a rigid giant corporation that wouldn't care about us. BuildOps ended up begin a great choice. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Nothing to complain about, they have everything an HVAC or commercial construction needs. We've been using them for over a year and there is so much functionality and technology that BuildOps offers that it is more than enough for our company. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Overall, a great experience - their team is willing to work with companies like ours and listen. Something you don't always find when working with a vendor. Just try asking for some features from a similar company in the field that has thousands of customers - good luck with that. BuildOps trained us, their staff is knowledgeable in the industry, and they are open to suggestions from companies like ours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HF Holly F. Scheduling and Dispatch Specialist 7/4/2022 "Great Dispatch and Scheduling features" 3.5/5 What do you like best about BuildOps? If you are in the HVAC business and have more than a dozen employees in the field - start looking at BuildOps. We have improved how we manage our jobs and increased our profitability by leveraging BuildOps know-how and reporting technology. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The learning curve, the first couple of months can be painful if you are switching from another tool as we did. Hard to let go of doing things the good old way. We had to invest a bit of time into training before making a complete jump into BuildOps platform. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Great services and support team - very helpful and knowledgeable, I doubt that we would've received that much help from some of the other bigger companies in the field. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Noman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noman M.") NM Noman M. Country Portfolio Analyst, Property Mid-Market (51-1000 emp.) 6/7/2022 "Look at Buildops if you're serious about your business" 5/5 What do you like best about BuildOps? More pros than cons that's for certain. Quoting alone has made my team way more effective. You can make adjustments, save them as templates, send them to customers, and check back to see who has accepted or who needs a call to follow up. We were spending SO MUCH time on quotes before and the new process saved the day. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Get the team on consensus when you choose new software. We made it a requirement but I realize now that we didn't talk it through enough. Made training probably more difficult than it should have been. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Marked improvement over the last software we had. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. Project Management and Data Small-Business (50 or fewer emp.) 7/18/2022 "Great project management and jobs tracking" 4.5/5 What do you like best about BuildOps? I use this one on a daily basis for project management, job tracking, BI and data, and reporting Review collected by and hosted on G2.com. What do you dislike about BuildOps? So far, I like everything about this software - very easy for me to take my construction project data and operations data, and move it to Tableau Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Like them a lot, great team - reach out to them for advice and assistance every couple weeks (they have taught me a lot) Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AF Angie F. Office Admin 6/16/2022 "Very strong set of project management capabilities" 4/5 What do you like best about BuildOps? They've improved project management capabilities - a pretty awesome set of features now. Like reporting, scheduling and dispatch features, quoting is pretty good too. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Reporting is great, but it's more on the BI side and takes some time to learn. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Overall, good experience so far, really impressed with their support team and customer are guys - they do a really good job at training new customers. Lots of people that are both knowledgeable about the industry and product! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matt H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt H.") MH Matt H. Management Mid-Market (51-1000 emp.) 8/4/2022 "Great time tracking and service agreement management functionality" 4/5 What do you like best about BuildOps? Project management and service agreement management are great Review collected by and hosted on G2.com. What do you dislike about BuildOps? only good things to say about these guys, great platform, lot's of good industry focused functionality Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Time tracking, job closeout, project management, and better service agreement management, just a few areas where we are getting much better with the hep of BuildOps Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![ServiceTrade](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTrade") ServiceTrade 4.5/5(59) ](https://www.g2.com/products/servicetrade/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/buildops/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm) [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm)[HVAC](https://www.g2.com/categories/hvac) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated data visualization software for self-service analytics](https://www.g2.com/discussions/top-rated-data-visualization-software-for-self-service-analytics)[Crossbeam vs PartnerStack for early-stage channel: which one gives a partnerships team more to work with before the partner programme is fully built out?](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-early-stage-channel-which-one-gives-a-partnerships-team-more-to-work-with-before-the-partner-programme-is-fully-built-out)[Top AI-powered business operations automation tools](https://www.g2.com/discussions/what-are-the-top-powered-business-operation-automation-tools) [What are the best wide column database pricing models and cost optimisation strategies for teams evaluating options?](https://www.g2.com/discussions/what-are-the-best-wide-column-database-pricing-models-and-cost-optimization-strategies-for-teams-evaluating-options)[What asset leasing tools are genuinely affordable for a mid-size leasing company that wants modern software without paying for an enterprise platform built for Fortune 500 scale?](https://www.g2.com/discussions/what-asset-leasing-tools-are-genuinely-affordable-for-a-mid-size-leasing-company-that-wants-modern-software-without-paying-for-an-enterprise-platform-built-for-fortune-500-scale)[Pros and Cons Details](https://www.g2.com/products/buildops/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)