--- title: BuildOps Reviews meta\_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BuildOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [(19 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [(12 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [(11 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [(6 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [(4 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BuildOps ##### 1. Ease of Use Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [ See 19 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ##### 2. Features Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [ See 12 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app ##### 3. Customer Support Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [ See 11 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we AG amanda G. Small-Business (50 or fewer emp.) 4.5/5 "Simple to Use with Outstanding Support" What do you like about BuildOps? Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge ##### 4. Centralization Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Convenient All-in-One Tool, But Glitches Need Fixing" What do you like about BuildOps? It puts everything in one place and makes things easier. ![Kasia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasia L.") KL Kasia L. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined for Ease of Use" What do you like about BuildOps? BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our c ##### 5. User-Friendly Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you like about BuildOps? I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. ### 5 Cons or Disadvantages of BuildOps ##### 1. Improvement Needed Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) See Related User Reviews TG Ted G. Mid-Market (51-1000 emp.) 2.5/5 "Fragmented Information Makes Workflow Challenging" What do you dislike about BuildOps? it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always fo ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you dislike about BuildOps? I dislike the PO module as it does not serve our particular business model to our needs. ##### 2. Update Issues Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [ See 6 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked TS Theresa S. Small-Business (50 or fewer emp.) 3.0/5 "Great Multi-Window Support, But Laggy Updates Disrupt Workflow" What do you dislike about BuildOps? it lags and really is not a live update. updates in the middle of the day ##### 3. Learning Curve Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you dislike about BuildOps? Requires techs to learn a new platform. These techs are great in what they do, but lousy with technology ##### 4. Limited Features Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes ##### 5. Limited Customization Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [ See 4 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes MK Mackenzie K. Mid-Market (51-1000 emp.) 5.0/5 "An FSM / Operations Software Built by People Who Know the Industry" What do you dislike about BuildOps? The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for a ![Molly H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly H.") MH Molly H. Dispatcher Mid-Market (51-1000 emp.) 11/14/2024 "To the roots" 4.5/5 What do you like best about BuildOps? User friendly. Coming from HouseCall Pro and Sage, this was an easy upgrade. BuildOps allows everything to work faster, and more efficiently. People end up running out of work because of how quickly things are getting done. The little updates here and there are not life-changing, but they are things we specifically asked for that were heard across multiple accounts. It feels good as a consumer of this program to be heard! Support is speedy and always helpful. I like that I can always reach out to someone with any questions. One of my favorite thing about BuildOps is not being limited to only using my work computer. I can use it anywhere so I can use it every day on my phone or laptop if I'm at home. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Switching from Sage to BuildOps was rough. There were a ton of hiccups that caused financial issues that we did end up recovering (which is good). We have an account manager who ignored us after two weeks of having the program. There's always a learning curve with new software, so to be expected. I wish there were more training options for technicians so they could be as aware of the software as the office is since most techs were seasoned to understand Techtool/Sage over a new system. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Speed of doing work. Accessibility for features to have as much information about customers/properties as possible all in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 5/16/2025 "BuildOps Experience" 4/5 What do you like best about BuildOps? I love that everything is hyperlinked and that it's pretty simple to search up Jobs, Projects, and Purchase Orders Review collected by and hosted on G2.com. What do you dislike about BuildOps? There are certain pieces of information that I think should show up in certain areas so that I don't have to switch back to a different page to see it. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? It streamlines a lot of the workflow Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 6/3/2025 "it has been very challenging to setup the integration with QBO" 2.5/5 What do you like best about BuildOps? I can see where the techs are located in real time Review collected by and hosted on G2.com. What do you dislike about BuildOps? Linking it to QBO. The setup process takes 6 to 9 months Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? The Techs can setup each job themself and don't have to contact me Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Spencer B. Admin Assistant/Dispatcher Small-Business (50 or fewer emp.) 1/15/2025 "BuildOps leading the way to increased efficiency and workflow productivity." 5/5 What do you like best about BuildOps? BuildOps has allowed Swyft Property Care to increase productivity, profitability, and efficiency. The many features including quoting, dispatching, invoicing, and Quickbooks integration makes BuildOps a one-stop-shop for contractors. Review collected by and hosted on G2.com. What do you dislike about BuildOps? I don't have any dislikes to report as of yet! Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps is helping our company solve issues regarding dispatching, invoicing, quoting, and much more! Having so many features in one place really simplifies the day-to-day operations of our businsess. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Justin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin W.") JW Justin W. HVAC Building Trades Journeyman Small-Business (50 or fewer emp.) 11/18/2024 "A well designed and thorough service software" 5/5 What do you like best about BuildOps? Keeps track of everything in a well-organized manner. It allows me to stay on top of our jobs, POs, invoices, and everything in between easily. User friendly on almost every aspect. Customer service/support is quick to respond and helpful. I use it every day both from mobile and from a computer and the transition between the two is seamless. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The service agreements module is somewhat confusing and not as user friendly as the rest of the software. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? It helps us stay organized and keep track of everything. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AB Amy B. Office Manager Small-Business (50 or fewer emp.) 11/25/2024 "User friendly" 4/5 What do you like best about BuildOps? Buildops support has been the most helpful. The dispatch board and being able to see our employees workflow has been great. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The inventory control system needs serious work. Companies need to be able to add new inventory items that actually go in as inventory items not non inventory. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? It has cut down time on paperwork for Road Techs and office. We are better able to track, communicate and schedule jobs and everyone that needs to be able to see that information can. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DG Debbie G. Assistant Service Manager Small-Business (50 or fewer emp.) 2/18/2025 "Build Ops Review" 4.5/5 What do you like best about BuildOps? Build Ops is pretty easy to use. It is a powerful platform, Review collected by and hosted on G2.com. What do you dislike about BuildOps? Having the option to customize certian modules Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Easy way to dispatch, time tracking for payroll department, invoicing, receivables. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HM Hunter M. Operations Software Manager Mid-Market (51-1000 emp.) 11/20/2024 "A very powerful tool for managing operations." 4.5/5 What do you like best about BuildOps? After BuildOps has been properly integrated into operations, the reporting is second to none. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Currently, there are some gaps in what is searchable within the main GUI, however, everything is completely accessable through the reporting module. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? We use BuildOps to manage projects and our service teams. We are able to be more organized and see key metrix with the reporting module. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Constance M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Constance M.") CM Constance M. Business Owner Small-Business (50 or fewer emp.) 11/18/2024 "BuildOps is a construction game changer" 5/5 What do you like best about BuildOps? The customer service is incredible, they are always prompt and so helpful Review collected by and hosted on G2.com. What do you dislike about BuildOps? No dislikes as they always come through. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? syncing Issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 7/12/2023 "No regrets - Great product!" 4.5/5 What do you like best about BuildOps? The team at BuildOps come with knowledge and great personalities. The follow up and support is great. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Overall there is nothing big on the dislike list, there are a few places that still require some work - Defaulting tax, vendor section could be better Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? The key factors that convinced me to choose BuildOps were its seamless integration with mobile devices, the user-friendly and comprehensive dispatch board, the efficient customer setup process, and the streamlined invoicing capabilities. Additionally, the management and accounting teams were particularly impressed with the BuildOps integration with QuickBooks, which would greatly facilitate our financial processes. Review collected by and hosted on G2.com. 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