--- title: BuildOps Reviews meta\_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BuildOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [(19 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [(12 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [(11 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [(6 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [(4 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BuildOps ##### 1. Ease of Use Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [ See 19 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ##### 2. Features Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [ See 12 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app ##### 3. Customer Support Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [ See 11 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we AG amanda G. Small-Business (50 or fewer emp.) 4.5/5 "Simple to Use with Outstanding Support" What do you like about BuildOps? Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge ##### 4. Centralization Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Convenient All-in-One Tool, But Glitches Need Fixing" What do you like about BuildOps? It puts everything in one place and makes things easier. ![Kasia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasia L.") KL Kasia L. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined for Ease of Use" What do you like about BuildOps? BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our c ##### 5. User-Friendly Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you like about BuildOps? I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. ### 5 Cons or Disadvantages of BuildOps ##### 1. Improvement Needed Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) See Related User Reviews TG Ted G. Mid-Market (51-1000 emp.) 2.5/5 "Fragmented Information Makes Workflow Challenging" What do you dislike about BuildOps? it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always fo ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you dislike about BuildOps? I dislike the PO module as it does not serve our particular business model to our needs. ##### 2. Update Issues Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [ See 6 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked TS Theresa S. Small-Business (50 or fewer emp.) 3.0/5 "Great Multi-Window Support, But Laggy Updates Disrupt Workflow" What do you dislike about BuildOps? it lags and really is not a live update. updates in the middle of the day ##### 3. Learning Curve Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you dislike about BuildOps? Requires techs to learn a new platform. These techs are great in what they do, but lousy with technology ##### 4. Limited Features Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes ##### 5. Limited Customization Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [ See 4 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes MK Mackenzie K. Mid-Market (51-1000 emp.) 5.0/5 "An FSM / Operations Software Built by People Who Know the Industry" What do you dislike about BuildOps? The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for a ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 12/4/2025 "Convenient All-in-One Tool, But Glitches Need Fixing" 2.5/5 What do you like best about BuildOps? It puts everything in one place and makes things easier. Review collected by and hosted on G2.com. What do you dislike about BuildOps? BuildOps can be very glitchy at times and can be difficult to get things done because of that. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? It is putting everything in one area, and it is easy to find information on customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") IC Verified User in Construction Mid-Market (51-1000 emp.) 4/14/2025 "3 Months in - Build Ops New User" 3.5/5 What do you like best about BuildOps? Build Ops is a fantastic cloud-based software that is supporting us for our service and construction management. Build Ops has supported us more in the usability, flexibility, and visibility across the departments. Our old software was very segregated and hard to connect information through different modules. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Build Ops is currently set up for very large organizations. They claim this is done intentionally with the idea of smaller organizations scaling up as the years progress. We can appreciate the idea behind this, but until we reach that point, we have actually seen more administrative work in certain areas. Build Ops anticipates having certain staff members in specific seats to meet their workflows. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Build Ops has significantly supported out billing processes. As in we have been able to process jobs, to invocing, and getting those out to the customer almost instatnly compared to befire this would take at least a week or two after work was completed. Build Ops has also given our company as a whole a lot more vicibility on the various departments. Out software before was very old school and wanted to keep information segregated by module. Build Ops being cloud-based has made accessing the software significantly easier. We no longer need to rely on various VPNs and remote setups to access our previous software. This has sped up and improved the overall process of accessing our work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel S.") DS Daniel S. Accounts Receivable Manager Small-Business (50 or fewer emp.) 7/3/2025 "Very Good Program" 4/5 What do you like best about BuildOps? I really like how I have my own dedicated support rep that I can contact with any questions of issues. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The permissions are not tiered enough. there are too many all or nothing categories. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Buildops allows us to have one centralized platform to manage all aspects of our business. Review collected by and hosted on G2.com. Show More 7/8/2025 Current UserValidated ReviewerSource: Organic ![Jon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon B.") JB Jon B. General Manager Small-Business (50 or fewer emp.) 5/16/2025 "BuildOps Keeps Us On The Same Page" 4.5/5 What do you like best about BuildOps? BuildOps keeps my entire team on the same page. Very easy to use for both the office staff and field workers. It was relatively painless to integrate with our accounting software, as well. Review collected by and hosted on G2.com. What do you dislike about BuildOps? There are a few bugs, nothing game breaking. The team has quickly provided workarounds for the time being. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? It's helping us by putting our business under a single pane of glass. It's integrating scheduling, project management, invoicing, & reporting with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DH David H. President Small-Business (50 or fewer emp.) 2/13/2025 "BuildOps has increased efficiency in every part of my business." 5/5 What do you like best about BuildOps? BuildOps brings almost every part of my business into the same software environment. It also reduces data entry significantly. Review collected by and hosted on G2.com. What do you dislike about BuildOps? I'm not sure you can call it a downside but it takes a whole to set up and get going. It's necessary to make sure you're utilizing the software fully so not really a downside but it did take a few months to implement. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? The main advantage of BuildOps is bringing a bunch of disparate software solutions into the same program. We were spending lots of time doing double or triple data entry. We would make a work order in QuickBooks then manually dispatch it to a tech via paper. If the job needed a quote we would put it into our estimating software and then type up the quote in Microsoft word. Then we'd go to Outlook and email the quote to the customer. When a quote was accepted we'd go back into QuickBooks and turn the quote into a worker which was dispatched to a tech via paper to perform the work. The tech would write down all the materials, labor, and job description on a paper invoice. We would take the invoice and manually enter it into QuickBooks then generate and mail or email an invoice. If the customer wanted to pay with a credit card the process was time consuming for the office staff. With BuildOps, we input the work order and digitally assign the work to a tech. The tech can track time, materials, labor, purchases, before/after pictures, job related documents, and other important items through a very well designed app. If a quote is needed the estimator can put all the info he needs (pictures, list of materials, etc.) into the app while they are on site or back in the office. Then the quote can be emailed directly from BuildOps, which then tracks the email's status through being opened, read, and responded to. The customer can approve the quote directly from their email. Once approved the quote is turned into a work order through just a few clicks and digitally scheduled with a tech. The tech tracks everything in the field and all that info can then be turned into an invoice with only a few more clicks. The invoice is emailed to the customer directly from BuildOps and they can pay online from a link in the email (this requires setting up payment service through another provider called Payabli that is partnered with BuildOps). The online payment is incredibly easy to use and it saves us a ton of time versus taking credit cards over the phone. There is also a fantastic portion of the program that handles larger contracted jobs that take place over months and years. Again, it streamlines almost every process we do throughout a job like this. From budgeting to assembling submittal packages, pay applications to job cost tracking, BuildOps makes every process and workflow faster, more consistent, and more organized. All of your info is stored in a logical, easy to access format. If you need to know what type of light fixture you installed for a customer four years ago it's quick and easy to find in the system. Of course you have to put in the time and work to get everything set up and customized properly and follow through on things like taking pictures and saving documents into the system. All of these things are well designed and easy to use which makes them fast and second nature after fairly minimal practice. The program has great reporting and tracking features that will let you monitor any KPIs you might be interested in. It also frees up so much time that was spent addressing tons of small items throughout the day. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LC lauren c. Office Administrator Small-Business (50 or fewer emp.) 11/14/2024 "Intimidating as first but totally worth it!" 5/5 What do you like best about BuildOps? My favorite part of build ops is the customer service. I have never received such in depth customer service. They even follow up a few days after they answer your question to make sure they provided sufficient help. Which is really useful for a software--sometimes you get some assistance and realize once you are in it that you have more questions. I love that I can use the same system to track my POs which helps the office know what is going on with the techs in the field. This allows me to categorize my open jobs and see which ones have parts ordered, if I am still waiting for them, and if they have been receiveds. Review collected by and hosted on G2.com. What do you dislike about BuildOps? We are still working to implement the service agreements portion. It seems a little in depth with the set up. Which goes both ways, a little more difficult to set up but the metrics it is going to provide us with once it is implemented will provide us with valuable info that will help the business thrive. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Greatly increases communication between techs & office. Detailed PO system makes all the difference! Easily know where we are wtih various jobs at a glance. Some of the answers on the "About your org" page are not accurate--it wouldn't let me enter our actual website 4seasonsky.com and wouldn't let me move on without choosing something Review collected by and hosted on G2.com. Show More 11/25/2024 Current UserValidated ReviewerSource: Organic DH Doug H. President Small-Business (50 or fewer emp.) 3/11/2025 "Does What Most HVAC Companies Need, but Can't Find" 5/5 What do you like best about BuildOps? We love that BuildOps can handle our service and planned spec business departments with one app. In the past, we looked at going digital and would always need two different programs to serve each side of the business. We enjoy the web based nature of BuildOps that allows us to access it from anywhere. Quickbooks integration has also been a huge benefit for our accounting department and allows us to get through payroll more quickly each week. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The only downside of using BuildOps is that it is new in the market and not many techs have used the program in the past. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps gives me great visibility into what is going on with the entire company. It also keeps all of our quotes and PO's organized. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ben P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben P.") BP Ben P. Owner Small-Business (50 or fewer emp.) 2/13/2025 "BuildOps has consolidated all of our operational data and processes into one platform." 5/5 What do you like best about BuildOps? Having all of our operational datasets on one platform has greatly streamlined our processes. No more searching for missing timecards or supplier invoices. When it comes time to create an invoice, everything is right there where you need it. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Some of the navigational features are not very intuitive on the web version. Usually when drilling down for more granular information, you have to navigate away from the page you were working on...sometimes 3-4 times. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? The main reason we implemented BuildOps was to get all of our data into one platform. This has greatly streamlined our end-to-end process...from job creation to invoicing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 2/13/2025 "Continues to improve" 4.5/5 What do you like best about BuildOps? We use BuildOps for nearly everything and it handles what we need it to. I use BuildOps all day every day and from the purchase order process to entering Jobs and taking it an Invoice everything works well. Most importantly it continues to get better and the team seem to listen and make updates that have made things better than when I first started using it. The support team has been great as well in fixing any bugs when they have occured. Review collected by and hosted on G2.com. What do you dislike about BuildOps? One area I am looking forward to seeing get improved is the audit and version control. The team has said it is coming soon but right now it is something that is still missing. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps has made the invoicing and job proces much eaiser than our old system. It's very user friendly and intuitive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LK Lindsey K. Assistant Admin Small-Business (50 or fewer emp.) 5/16/2025 "BuildOps has made office work so much simpler, I am so glad we switched over." 5/5 What do you like best about BuildOps? I love how user friendly BuildOps is. It has saved me so much time with office work. I also have really loved the customer support. They are really quick to respond and always super helpful! Review collected by and hosted on G2.com. What do you dislike about BuildOps? I would like to be able to bulk invoice/email from BuildOps. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Invoicing, keeping projects and jobs organized, better notes from technicians and overall just better organized. Review collected by and hosted on G2.com. 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