--- title: BuildOps Reviews meta\_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BuildOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [(19 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [(12 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [(11 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [(9 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [(6 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [(5 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [(4 mentions)](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BuildOps ##### 1. Ease of Use Users commend BuildOps for its **ease of use** , significantly enhancing operational efficiency and field management. [ See 19 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ##### 2. Features Users highlight the **extensive features** of BuildOps that enhance workflow and improve team efficiency significantly. [ See 12 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1999621&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you like about BuildOps? Easy to use. Easy to integrate with ERP system. Constant updates and improvements to software. Mobile app ##### 3. Customer Support Users appreciate the **top-notch customer support** from BuildOps, highlighting responsiveness and helpfulness in their service experience. [ See 11 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451090&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you like about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously we AG amanda G. Small-Business (50 or fewer emp.) 4.5/5 "Simple to Use with Outstanding Support" What do you like about BuildOps? Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge ##### 4. Centralization Users appreciate the **centralization** of BuildOps, streamlining operations and enhancing team collaboration effectively. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Convenient All-in-One Tool, But Glitches Need Fixing" What do you like about BuildOps? It puts everything in one place and makes things easier. ![Kasia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasia L.") KL Kasia L. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined for Ease of Use" What do you like about BuildOps? BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our c ##### 5. User-Friendly Users highlight BuildOps for its **user-friendly interface** , facilitating easy use for both office and field staff. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451013&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you like about BuildOps? The tags and filters make it very user friendly ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you like about BuildOps? I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. ### 5 Cons or Disadvantages of BuildOps ##### 1. Improvement Needed Users note the **need for improvement** in the PO module and audit/version control to better serve their needs. [ See 9 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949716&qs=pros-and-cons#reviews) See Related User Reviews TG Ted G. Mid-Market (51-1000 emp.) 2.5/5 "Fragmented Information Makes Workflow Challenging" What do you dislike about BuildOps? it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always fo ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Impressive Reporting" What do you dislike about BuildOps? I dislike the PO module as it does not serve our particular business model to our needs. ##### 2. Update Issues Users criticize the **update issues** in BuildOps, citing unexpected changes and performance lags affecting their workflow. [ See 6 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2022682&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked TS Theresa S. Small-Business (50 or fewer emp.) 3.0/5 "Great Multi-Window Support, But Laggy Updates Disrupt Workflow" What do you dislike about BuildOps? it lags and really is not a live update. updates in the middle of the day ##### 3. Learning Curve Users find the **learning curve steep** , as navigating the platform can be unintuitive and confusing for non-techs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1451292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "BuildOps for service management" What do you dislike about BuildOps? Requires techs to learn a new platform. These techs are great in what they do, but lousy with technology ##### 4. Limited Features Users find **limited features** in BuildOps, particularly in data inputs and integrations, hindering their business needs. [ See 5 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=1949717&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product/platform, great partner for our business, great results for us!" What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes ##### 5. Limited Customization Users express concerns about **limited customization** , particularly in data integration and flexibility for specific needs. [ See 4 mentions ](https://www.g2.com/products/buildops/reviews?filters%5Bsentiment_snippet%5D=2098917&qs=pros-and-cons#reviews) See Related User Reviews BB Bob B. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly with Excellent Tag and Filter Features" What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes MK Mackenzie K. Mid-Market (51-1000 emp.) 5.0/5 "An FSM / Operations Software Built by People Who Know the Industry" What do you dislike about BuildOps? The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for a ![Disha H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Disha H.") DH Disha H. Owner / Operator Small-Business (50 or fewer emp.) 9/9/2025 "Great Field Management Software" 4/5 What do you like best about BuildOps? BuildOps has been a great experience for us! The implementation team has been awesome with helping us get set up and supporting us even after going live. They’re super responsive and make things a lot easier to figure out. The software itself has so many features that really help create a better flow and system for our work. There’s definitely a bit to learn at first, but once you get the hang of it, everything starts to click and makes a lot of sense. Overall, it’s been a big upgrade for our team and we’re really happy with both the platform and the people behind it! Review collected by and hosted on G2.com. What do you dislike about BuildOps? One thing we’ve noticed is that sometimes there are a lot of repetitive inputs instead of just a one-click option. Also, while we’re still working on the integration with our financial software, managing two systems can be a bit time-consuming. That said, once the full system is created, it will be much smoother. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Forms: having forms completed live by the techs is a big benefit Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shari B.") SB Shari B. Service Administrator Mid-Market (51-1000 emp.) 12/4/2025 "User-Friendly Platform with Impressive Reporting" 5/5 What do you like best about BuildOps? I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. Review collected by and hosted on G2.com. What do you dislike about BuildOps? I dislike the PO module as it does not serve our particular business model to our needs. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps has significantly improved the way our office and field teams communicate, making our closeout, invoicing, and reporting processes much more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MK Mackenzie K. Systems Engineer Manager Mid-Market (51-1000 emp.) 8/28/2025 "An FSM / Operations Software Built by People Who Know the Industry" 5/5 What do you like best about BuildOps? I love the workflows in BuildOps. While no field service management or Ops software is going to check 100% of the boxes (or meet every single unique workflow), this one comes very close! I can see the thoughtful development of each of their modules - they were designed by people who actually understand the chaos of what goes on in the service and construction business. In addition, I like how knowledgeable our customer support managers have been. Great people to work with! Review collected by and hosted on G2.com. What do you dislike about BuildOps? The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for anyone not working in the database management or systems engineering world. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps streamlines our workflows, provides actionable data for CI, and continually rolls out new features that improve the way we do business Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TS Theresa S. Admin Small-Business (50 or fewer emp.) 12/9/2025 "Great Multi-Window Support, But Laggy Updates Disrupt Workflow" 3/5 What do you like best about BuildOps? you can have more than 1 window open and project open at a time. Review collected by and hosted on G2.com. What do you dislike about BuildOps? it lags and really is not a live update. updates in the middle of the day Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? There are option in BO#'s that are not in projects. Projects are not as easy friendly for techs and to retrieve information Review collected by and hosted on G2.com. Show More 12/11/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kasia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasia L.") KL Kasia L. Operations Manager Facilities Services Small-Business (50 or fewer emp.) 5/23/2025 "Streamlined for Ease of Use" 5/5 What do you like best about BuildOps? BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our company runs—especially when it comes to dispatching. The dispatch software is powerful, intuitive, and has significantly improved our team's ability to manage field work in real time. Their customer support is also top-notch. Every rep we’ve worked with has been knowledgeable, responsive, and genuinely helpful. The tech support team deserves a special mention—they’re quick to respond and resolve issues efficiently, which is exactly what you need in a busy service environment. Overall, BuildOps has become an essential tool for our business, and I highly recommend it to anyone looking to streamline their field operations. Review collected by and hosted on G2.com. What do you dislike about BuildOps? While BuildOps has been a great asset overall, there are a few areas where I see room for improvement. Some features could be a bit more customizable to better fit specific workflows, and occasionally, updates roll out with small bugs that take a little time to get addressed. That said, their support team is always responsive and helpful when these issues come up, which makes a big difference. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Before BuildOps, we were using a program that just couldn’t keep up with our needs. Since switching, everything has become more streamlined. Dispatching is fast and easy, and we get live service reports from our techs in the field—no more waiting for them to send in paperwork. This real-time visibility has made a big difference, especially when it comes to invoicing. We’re able to bill customers faster and keep our operations moving without delays. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dustin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dustin T.") DT Dustin T. General Manager Small-Business (50 or fewer emp.) 7/15/2025 "A Frustrating and Unproductive Experience with BuildOps" 0/5 What do you like best about BuildOps? A sales pitch that promised everything we wanted...... Sales pitch is the key word Review collected by and hosted on G2.com. What do you dislike about BuildOps? Our experience with BuildOps has been deeply disappointing, to say the least. We signed on with the expectation of streamlining our operations, but instead, we were met with a clunky, poorly-managed implementation process and a shocking lack of communication that has left our team frustrated and our business in a worse position than when we started. The primary issue has been the implementation, or rather, the lack thereof. The initial sales pitch promised a seamless transition and a powerful platform tailored to our needs. The reality was a disjointed and confusing process with little to no guidance. Key features we were sold on were either not ready or required complex workarounds that were never properly explained. The burden of getting the system off the ground fell almost entirely on our team, defeating the purpose of investing in a supposedly comprehensive solution. Beyond the initial setup, the overall process has been incredibly poor. The platform itself feels underdeveloped, and navigating its various functions is anything but intuitive. What has made this entire situation unbearable is the complete breakdown in communication from BuildOps. Emails go unanswered for days, if not weeks and sometimes never answered at all. When we do manage to get a response, it's often generic and fails to address our specific issues. Questions we ask get danced around and a phrase we heard a lot was “Let me check on that for you” which we learned would mean I don’t know or I don’t want to answer that because you as the customer will not like the answer. We felt abandoned and completely ignored. If you are considering BuildOps, I would strongly advise you to look elsewhere. The promises made during the sales process do not match the reality of the product or the company's ability to support its clients. The lack of implementation support, poor processes, and abysmal communication have made this one of the worst vendor experiences we have ever had. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? None, after a great sale pitch, we are unable to use the product due to poor implementation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Mid-Market (51-1000 emp.) 12/9/2025 "Effortless Job Management and Quick Quote Conversion on Mobile" 4/5 What do you like best about BuildOps? It is a mobile app with fillable forms, timekeeping, the ability to look up job histories, manage assets, and easily write a service ticket. The best part is the ability to enter recommendations for quotes which can be rapidly converted into pull-through work. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Sometimes the software will misbehave when in locations with poor service. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps makes it easy to enter service tickets and time without having to manually fill out both. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BB Bob B. Manager of Controls and Electrical Divisions Mid-Market (51-1000 emp.) 12/9/2025 "User-Friendly with Excellent Tag and Filter Features" 5/5 What do you like best about BuildOps? The tags and filters make it very user friendly Review collected by and hosted on G2.com. What do you dislike about BuildOps? There isn't a drag and drop on the pricing tab of quotes Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? I'm not having any problems at this moment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Marci M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marci M.") MM Marci M. General Manager Small-Business (50 or fewer emp.) 2/25/2025 "The best solution for commercial HVAC." 5/5 What do you like best about BuildOps? We have tried out multiple operations management programs in the last 5 years and BuildOps has been the most robust. We are able to manage sites with hundreds of pieces of equipment easily. The interface is simple yet detailed and it's easy to find what you are looking for. We no longer lose track of jobs and invoicing. The support staff is really great and our customer service representative is on top of any issues that pop up. Would highly recommend this product. Review collected by and hosted on G2.com. What do you dislike about BuildOps? We would like to be able to send statements to customers directly from BuildOps, but at this time that is not an option. We use an outside accounting firm, so out access to Quickbooks is difficult. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps is great for managing jobs that are open for long periods of time. We used to lose track of job statuses and BuildOps has solved that for us. The project management tool helps us keep track of costs and labor hours so that we are able to make timely management decisions. We don't have to run lengthy reports to get a high level project report. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Wendy L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendy L.") WL Wendy L. Office Manager Small-Business (50 or fewer emp.) 2/14/2025 "Product Review" 5/5 What do you like best about BuildOps? The buildops system is very easy to navigate through. When we started using it we thought we would do it slowly but the system was so easy to use we jumped right in, making the integration simple. The technicians transitioning to the system was simple and they accepted the process seemlessly. I was expecting some pushback. It was a very easy transition. The support team responds in a very timely manner and our support representative "Jorge" has been a huge pleasure to work with. We use this system daily and not having the paper is wonderful. Reviewing jobs is so much simpler then i thought it would be. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The followup system is not efficient. If we want to follow up in a couple weeks on a job, there is nowhere for us to do that unless we see it daily. Building a quote form that is professional looking has been a challenge. However, support has been working with me on that. I feel this is something we can figure out. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Removal of paper from our daily processes. Ease of doing business. Putting information all in one place Review collected by and hosted on G2.com. 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