--- title: BuildOps Reviews meta\_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BuildOps Reviews & Product Details Visit Website BuildOps is an all-in-one operations platform for commercial MEP contractors—HVAC, mechanical, refrigeration, electrical, and plumbing—bringing dispatch, estimating, invoicing, service, projects, and reporting into one system. A single source of truth unifies office and field data, metrics, and work history. Projects flow seamlessly into service: as-built equipment becomes asset records that power service agreements, scheduling, dispatch, billing, and documentation. Smarter scheduling comes from a live planning board with technician skills, certifications, location, and availability—plus intelligent recommendations and drag-and-drop dispatch to handle emergencies, multi-day work, and long-term planning. Field teams stay audit-ready with photos, videos, and PDFs attached directly to quotes, invoices, and assets, while automated workflows keep work orders, customer data, and billing in sync across project and service. The result: predictable maintenance, stronger recurring revenue, protected margins, and a end-to-end support from the building phase to ongoing service. * * * Product Website BuildOps Seller [BuildOps](https://www.g2.com/sellers/buildops) Discussions [BuildOps Community](https://www.g2.com/products/buildops/discuss) Languages Supported English Solution Type All-in-One Overview by Kori Sato Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/buildops/pricing) ## BuildOps Integrations (8) What do users say about integrations? Verified by BuildOps [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azuga Fleet ](https://www.g2.com/products/azuga-fleet/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit QuickBooks ](https://www.g2.com/products/intuit-quickbooks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Pro ](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage Expense Management ](https://www.g2.com/products/sage-expense-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Business One ](https://www.g2.com/products/sap-business-one/reviews) Show More ![Zachariah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachariah B.") ZB Zachariah B. Refrigeration Clerk Mid-Market (51-1000 emp.) 5/26/2026 "Build Ops Speeds Up Work Orders, Billing, and Workflow with Smooth Integrations" 5/5 What do you like best about BuildOps? Ease of use, making the workflow so much faster on a day to day basis. For example, copying and pasting texts, using filters to refine searches, and a search bar that auto populates as you attempt to find a Work Order or Purchase order. Easy to integrate programs such as Quickbooks for accounting which makes billing more efficient. That fast performance of Build Ops cloud service really shows how you can get your price value back as every dollar spent towards a project can be carefully logged and billed out within the project finishing. In case I ever run into any errors or bugs, the customer service is top notch in terms of tackling problems with the hour. The integration of Artificial Intelligence has made the workflow even faster as it corrects spelling errors in notes. Review collected by and hosted on G2.com. What do you dislike about BuildOps? I would like to see more ease of use moving/editing receipts with a Purchase Order attached. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Making a fast and efficient workflow, I can enter Purchase Orders quickly through copy/pasting and any errors I encounter are taken care of expediently. This helps get projects and work orders billed out even faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ZB ZACHARIAH B. Date Entry Mid-Market (51-1000 emp.) 3/26/2026 "Streamlined Procurement and Reliable Anywhere Access with Build Ops" 5/5 What do you like best about BuildOps? Every part of the procurement process feels streamlined, and it’s easy to switch between different Work Orders as needed. Support is expedient and helps within the hour until a claim is finalized. I can rely on Build Ops to work from home and the office, and having availability from the internet helps me do my job from any location, making it convenient for the company. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Whenever I ask for support, the initial response is from an A.I. bot that doesn't assist in actually fixing the problem but rather stating why there is a problem. I'd prefer to have my concerns addressed by an actual person first and foremost, and if the person assisting me has to use A.I. tools that is not my concern. As a customer, I feel my time is respected and valued when my initial concerns with a software issue are addressed by a person. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Entering purchase orders is streamlined and efficient, with tools that let me move line items around and transfer purchase orders to different Work Orders. Each step in the process is easy to double-check, which leaves little room for user error. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 2/26/2025 "Great product/platform, great partner for our business, great results for us!" 5/5 What do you like best about BuildOps? My favorite parts of BuildOps are the reporting capabilities and the continual product improvement/updates the platform provides us. We previously were unable get this level of insight into our construction projects and service jobs, nor were we able to properly manage the workflows of our people/processes within our old system. BuildOps is providing us with valuable, real-time insights and an actual useful platform to help us complete our work, and not something we need to work around. Additionally, their customer service (especially our CSM Tom Foley!) are excellent to work with. Review collected by and hosted on G2.com. What do you dislike about BuildOps? While I do love all the updates that BuildOps is working on, I believe they show the signs of a rapidly growing company where a feature will be worked on, released, and then not iterated on for a while, and instead possibly be replaced. Additionally, I believe that their investment/purchase of CRM+ was not well researched on their end, as it has MINIMAL functionality between the two systems. I know that they are working on a new platform/full integration between the two, but the CRM+ team has not been very forthright in sharing those details with us. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? We are a full MEP shop in the commercial market, with a service department. As one could image, we are a unique beast in the market. Our old system did not enable us to work/manage multi-trade projects as a single project, which means we did not get easily accessible insights into how the OVERALL project was doing, only the specific trades. This created silos and operational issues for us as departmental project managers/foremen did not have insight into how other départements were progressing on the same project, meaning we routinely had multiple material orders and equipment rentals for the same projects that could have been consolidated together and/or charges that could have been less with a clearer view of the overall project. Additionally, we previously had a terrible time getting our service jobs invoiced in a timely manner. We were at around 45 days to invoice previously, and are now averaging a 0 days to invoice our customers. This has lead to faster cash collections and a more stable A/R process for us. Review collected by and hosted on G2.com. Show More 5/19/2026 Current UserValidated ReviewerSource: Organic JM Jennifer M. Small-Business (50 or fewer emp.) 4/2/2026 "Streamlines HVAC Operations with Ease" 5/5 What do you like best about BuildOps? I appreciate how BuildOps integrates with MITRE, allowing me to pull the time directly for payroll each week. It helps track the time that our guys spend on each job, which is great for payroll processing. Additionally, it's quite convenient since our guys can enter their clock-in time and do all their paperwork straight from their company phones for each service call. The projects module is also helpful in organizing everything in one place, and we can easily refer back to job records even years later. The implementation team was very supportive, making the initial setup not too difficult. Review collected by and hosted on G2.com. What do you dislike about BuildOps? I think sometimes we could improve the fact that they only allow fleet tracking through one program. It would be nice to have open integration so that we could use our analytics. They need to be a little bit more accepting of multiple integration options. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? I use BuildOps to keep our dispatchers and job sites organized, manage invoicing, and streamline record keeping. It simplifies payroll by integrating with MITRE, allowing time tracking directly from company phones, which keeps everything in order and easily accessible for the future. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jodi F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jodi F.") JF Jodi F. Administrative Support Specialist Small-Business (50 or fewer emp.) 4/2/2026 "User-Friendly and Efficient for Permit Coordination" 5/5 What do you like best about BuildOps? I really appreciate that BuildOps is extremely user-friendly and clearly laid out, which makes important information obvious on the customer or specific job screens. The features that include all aspects of the job, including permitting, are very helpful for my role as a permit coordinator. The tags in BuildOps quickly help identify if a permit is required or has been issued, and I can enter permit fees into inventory costs ensuring job costing is accurately calculated. Additionally, BuildOps works well for contract jobs, and I find that the project management area has evolved and continues to improve. I also like the Dashboard feature for technicians and how I can customize Dispatch boards to focus on different crews without having to display everyone. Review collected by and hosted on G2.com. What do you dislike about BuildOps? I think project management could improve the pay application process, so it is more in line with the industry standard AIA form. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps includes all job aspects like permitting, helping me quickly identify permit status and accurately calculate job costs. It's user-friendly with obvious important information and customizable dashboards. It improves project management for contract jobs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MH Melisa H. Mid-Market (51-1000 emp.) 3/26/2026 "Streamlined Ops with Rapid Support" 5/5 What do you like best about BuildOps? I use BuildOps for tracking the hours of technicians and creating new work orders. I love the chat feature in BuildOps because if I have any questions, AI or a real member can resolve the issue. It's easy to sign in on any device, and it saves travel times by letting me know which technicians are close to the job. BuildOps has everything, including billing and creating new customers. The initial setup was easy and fast to learn, and I got it quickly. I'm still discovering a lot of new features since BuildOps is always coming up with new features to make the job easier. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Communication from the mobile app to the computer dispatch board doesn't show where the techs are at that time. There's a delay. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? I use BuildOps to track technician hours and create work orders. It saves travel time by showing which technicians are nearby. I love the chat support feature and find it easy to sign in on any device. Review collected by and hosted on G2.com. Show More 3/31/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![jonathan r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jonathan r.") JR jonathan r. Mid-Market (51-1000 emp.) 3/26/2026 "Effortless Job Management with Top-End Usability" 5/5 What do you like best about BuildOps? I like BuildOps because it keeps everything in one place, simplifying the process of looking up jobs and keeping job attachments organized, which helps me keep up with the schedule. It lets me track the progress of jobs, see if they are fully built, and maintain visual records of every job, all in one spot. What I like the most is the ease of use, which saves me time, and as they say, time is money. I've noticed improvements since I first started using it. Review collected by and hosted on G2.com. What do you dislike about BuildOps? It lags at some time. Sometimes it lags. Other than sometimes, it could kinda lag. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps keeps everything in one place, simplifying job lookups and scheduling, and makes it easy to track progress and keep records. It saves me time with its ease of use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JL josh l. Mid-Market (51-1000 emp.) 3/31/2026 "Efficient Documentation, Slight Update Challenges" 4.5/5 What do you like best about BuildOps? I appreciate BuildOps for its ease of accessing information, which allows me to easily access customer information and build rapport with customers. I also like the organization of documents, which helps in documenting work performed for customers and creating job history on units for both internal and external use. These features make BuildOps valuable to me as they provide a way to support the customer in need. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Sometimes, when BuildOps completes updates, some functions prior to the update disappear which becomes aggravating. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps provides an easy way to document work for customers and creates job history on units. It allows for easy access to customer information, helping build rapport and support customers effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AG amanda G. Office Administrator Small-Business (50 or fewer emp.) 11/13/2025 "Simple to Use with Outstanding Support" 4.5/5 What do you like best about BuildOps? Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge is fast at getting back to me if I need help. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Only thing at this time that I dislike is that some things change without knowing. For example when entering a Non productive time to the dispatch schedule overhead is gone now. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? I needed to dismissed a job from a quote to make that job a project. Jorge was able to send me a video on how to do that and how to remove the techs time on the job and add it onto the project. He was very helpful and patience with me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CM Connie M. CFO Small-Business (50 or fewer emp.) 3/31/2026 "Quick, Accurate Support Whenever I Need It!!" 5/5 What do you like best about BuildOps? When I have a question, concern, or request, I can get a quick and accurate response. Review collected by and hosted on G2.com. What do you dislike about BuildOps? i would like for more items to sync with QuickBooks, but there really isn't anything that I don't like Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? syncing issues, they are so quick to fix them, but they are rare. We don't have too many issues when using BuildOps Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about BuildOps? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BuildOps ](https://www.g2.com/products/buildops/discussions/new) GU Guest User What is BuildOps used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-buildops-used-for) GU Guest User What is Shark Byte CRM used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/shark-byte-crm-what-is-shark-byte-crm-used-for) [ View all Discussions ](https://www.g2.com/products/buildops/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/buildops/pricing) BuildOps Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/buildops-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_14c58fa5e2b410f9846d3bce4f8a957f/servicetrade.png "Product Avatar Image") ServiceTrade 4.5/5(59) [ Compare Now ](https://www.g2.com/compare/buildops-vs-servicetrade) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4cf1afcba79428d399cada0516f7f0d5/procore.jpg "Product Avatar Image") Procore 4.6/5(4,238) [ Compare Now ](https://www.g2.com/compare/buildops-vs-procore) ##### ##### BuildOps Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/buildops/features) ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![ServiceTrade](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTrade") ServiceTrade 4.5/5(59) ](https://www.g2.com/products/servicetrade/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/buildops/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm) [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm)[HVAC](https://www.g2.com/categories/hvac) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trusted financial fraud prevention platforms used by fraud analysts at fintech companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-financial-fraud-prevention-platforms-used-by-fraud-analysts-at-fintech-companies-based-on-user-reviews)[Best app for sales performance tracking](https://www.g2.com/discussions/best-app-for-sales-performance-tracking)[Which health care credentialing solutions are trusted by healthcare organizations for critical workflows?](https://www.g2.com/discussions/which-health-care-credentialing-solutions-are-trusted-by-healthcare-organizations-for-critical-workflows) [Which emergency management systems reach employees via multiple channels to ensure incident notification delivery?](https://www.g2.com/discussions/which-emergency-management-systems-reach-employees-via-multiple-channels-to-ensure-incident-notification-delivery)[Leading digital signage service providers](https://www.g2.com/discussions/who-are-the-leading-digital-signage-service-providers)[Pros and Cons Details](https://www.g2.com/products/buildops/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)