--- title: BuildOps Reviews meta\_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 69 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BuildOps Reviews & Product Details Visit Website BuildOps is an all-in-one operations platform for commercial MEP contractors—HVAC, mechanical, refrigeration, electrical, and plumbing—bringing dispatch, estimating, invoicing, service, projects, and reporting into one system. A single source of truth unifies office and field data, metrics, and work history. Projects flow seamlessly into service: as-built equipment becomes asset records that power service agreements, scheduling, dispatch, billing, and documentation. Smarter scheduling comes from a live planning board with technician skills, certifications, location, and availability—plus intelligent recommendations and drag-and-drop dispatch to handle emergencies, multi-day work, and long-term planning. Field teams stay audit-ready with photos, videos, and PDFs attached directly to quotes, invoices, and assets, while automated workflows keep work orders, customer data, and billing in sync across project and service. The result: predictable maintenance, stronger recurring revenue, protected margins, and a end-to-end support from the building phase to ongoing service. * * * Product Website BuildOps Seller [BuildOps](https://www.g2.com/sellers/buildops) Discussions [BuildOps Community](https://www.g2.com/products/buildops/discuss) Languages Supported English Solution Type All-in-One Overview by Kori Sato Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/buildops/pricing) ## BuildOps Integrations (8) What do users say about integrations? Verified by BuildOps [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azuga Fleet ](https://www.g2.com/products/azuga-fleet/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit QuickBooks ](https://www.g2.com/products/intuit-quickbooks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Pro ](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage Expense Management ](https://www.g2.com/products/sage-expense-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Business One ](https://www.g2.com/products/sap-business-one/reviews) Show More ![Brad C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad C.") BC Brad C. Small-Business (50 or fewer emp.) 3/26/2026 "Efficient Scheduling, Needs Better Reporting" 3.5/5 What do you like best about BuildOps? I really enjoy using BuildOps as our operations platform in the commercial HVAC industry. It's great for scheduling and recording technician notes, which are then passed along to our customers. I appreciate its capabilities for generating service quotes and invoicing as well. What I like most about BuildOps is the dispatch board and scheduling within their platform. I also find their visit summary reporting for jobs quite useful. It helps us get our technicians to where they need to be, inform them of what's needed, track their time, and support our customers effectively. Additionally, I appreciate that it integrates with our QuickBooks Online. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The reporting in BuildOps is a serious issue that needs to be addressed. Not only is it the least intuitive report creation process, but when one finally does get reports created, the information is not reliable. This is a huge issue for us as business owners. I am still very surprised that they don't have better basic reports, that all companies need. The canned reports that they do provide are incomplete, and provide inaccurate and/or inconsistent data. This is hands down the biggest issue with BuildOps, and it is mission critical information. That was also before my time, but I heard that the onboarding process was a challenge. I also personally know 5 other business owners that have struggled through the onboarding process with BuildOps. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps helps with scheduling, recording technician notes, generating service quotes, and invoicing. It assists in dispatching, time tracking, and supporting customers efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 3/26/2026 "AI-Powered Billing and Custom Filters Make Job Tracking Easy" 4/5 What do you like best about BuildOps? I like the AI feature for generating customer billings. The simple job headers are helpful for quickly seeing a job’s status. The ability to customize filters is a huge help, especially since different users need different informatio. . I Review collected by and hosted on G2.com. What do you dislike about BuildOps? The procurement layout is a lengthy process with 3-way matching. It could definitely be more efficient with some guidance from actual users. I know other customers have compatible accounting software which makes it easier for them. We rely on export files to upload into our software which does not always work. Many upgrades affect our version that causes issues. There always seems to be quirks within different areas that require BO support. It feels like the software is being created as we work thru it. A button or box added throws everything off. The contract module is not user friendly or tailored to our industry also. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? I’m not aware of any specific problems they’re working on right now. The software is updated regularly as improvements roll out, so it feels almost like a living environment that’s constantly changing and evolving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zach T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach T.") ZT Zach T. Owner Small-Business (50 or fewer emp.) 8/28/2025 "New BuildOps user" 4/5 What do you like best about BuildOps? We find the program to be extremely easy to use once immersing yourself into its work flows. The reporting capabilities are next level compared to using spreadsheets and Quickbooks and the field reporting in projects is incredible. AI customer support is extremely helpful, and typically live human support if needed happens in a timely manner. Review collected by and hosted on G2.com. What do you dislike about BuildOps? We are finding some data inputs (PO’s) to be limited and external system integration to be subpar. The timesheet/ time tracking system is a step back 20 years for our company. Implementation at a non-enterprise level is challenging. There is extremely limited access to your IM and initial contact does not give clear instructions or expectations. The Videos for training were extremely helpful although I think some are not updated. The AI features with purchase orders that were presented by sales are clunky at best, we may have missed the fact that they are in Beta. We are excited about this feature once perfected. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Prior to buildops our cost reporting, wip reports, scheduling, time tracking, and project information were in several different programs on multiple computers and in many different spreadsheets. BuildOps is putting most of this information into one platform that is easy to assimilate and view. I do not see this as a time saver for my company, but it will definitely improve our reporting and reduce human error. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CB Cameron B. Mid-Market (51-1000 emp.) 4/2/2026 "Powerful Analytics, Needs API Improvements" 4/5 What do you like best about BuildOps? I like the Snowflake data share feature in BuildOps because it allows me to create other workflows and reporting based on our BuildOps data. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The APIs are incomplete, and that sucks. More of the app’s functions need to be exposed on the public API. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps allows us to do analytics on our ticketing and quotes systems, and the Snowflake data share lets me create other workflows and reporting using our BuildOps data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 4/2/2026 "Intuitive UI That Streamlines Employee Tracking and Invoicing" 4/5 What do you like best about BuildOps? It meets our needs to keep track of employees and invoicing. Its user interface is very straight forward and intuitive. Integrates well with other software Review collected by and hosted on G2.com. What do you dislike about BuildOps? Occasionally the syncing is a little slow for our pace of business. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Helps in dispatching techs efficiently, track service calls, customer equipment and enable proactive communication with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Disha H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Disha H.") DH Disha H. Owner / Operator Small-Business (50 or fewer emp.) 9/9/2025 "Great Field Management Software" 4/5 What do you like best about BuildOps? BuildOps has been a great experience for us! The implementation team has been awesome with helping us get set up and supporting us even after going live. They’re super responsive and make things a lot easier to figure out. The software itself has so many features that really help create a better flow and system for our work. There’s definitely a bit to learn at first, but once you get the hang of it, everything starts to click and makes a lot of sense. Overall, it’s been a big upgrade for our team and we’re really happy with both the platform and the people behind it! Review collected by and hosted on G2.com. What do you dislike about BuildOps? One thing we’ve noticed is that sometimes there are a lot of repetitive inputs instead of just a one-click option. Also, while we’re still working on the integration with our financial software, managing two systems can be a bit time-consuming. That said, once the full system is created, it will be much smoother. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Forms: having forms completed live by the techs is a big benefit Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Mid-Market (51-1000 emp.) 12/9/2025 "Effortless Job Management and Quick Quote Conversion on Mobile" 4/5 What do you like best about BuildOps? It is a mobile app with fillable forms, timekeeping, the ability to look up job histories, manage assets, and easily write a service ticket. The best part is the ability to enter recommendations for quotes which can be rapidly converted into pull-through work. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Sometimes the software will misbehave when in locations with poor service. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? BuildOps makes it easy to enter service tickets and time without having to manually fill out both. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") IC Verified User in Construction Mid-Market (51-1000 emp.) 4/14/2025 "3 Months in - Build Ops New User" 3.5/5 What do you like best about BuildOps? Build Ops is a fantastic cloud-based software that is supporting us for our service and construction management. Build Ops has supported us more in the usability, flexibility, and visibility across the departments. Our old software was very segregated and hard to connect information through different modules. Review collected by and hosted on G2.com. What do you dislike about BuildOps? Build Ops is currently set up for very large organizations. They claim this is done intentionally with the idea of smaller organizations scaling up as the years progress. We can appreciate the idea behind this, but until we reach that point, we have actually seen more administrative work in certain areas. Build Ops anticipates having certain staff members in specific seats to meet their workflows. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Build Ops has significantly supported out billing processes. As in we have been able to process jobs, to invocing, and getting those out to the customer almost instatnly compared to befire this would take at least a week or two after work was completed. Build Ops has also given our company as a whole a lot more vicibility on the various departments. Out software before was very old school and wanted to keep information segregated by module. Build Ops being cloud-based has made accessing the software significantly easier. We no longer need to rely on various VPNs and remote setups to access our previous software. This has sped up and improved the overall process of accessing our work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel S.") DS Daniel S. Accounts Receivable Manager Small-Business (50 or fewer emp.) 7/3/2025 "Very Good Program" 4/5 What do you like best about BuildOps? I really like how I have my own dedicated support rep that I can contact with any questions of issues. Review collected by and hosted on G2.com. What do you dislike about BuildOps? The permissions are not tiered enough. there are too many all or nothing categories. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? Buildops allows us to have one centralized platform to manage all aspects of our business. Review collected by and hosted on G2.com. Show More 7/8/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 5/16/2025 "BuildOps Experience" 4/5 What do you like best about BuildOps? I love that everything is hyperlinked and that it's pretty simple to search up Jobs, Projects, and Purchase Orders Review collected by and hosted on G2.com. What do you dislike about BuildOps? There are certain pieces of information that I think should show up in certain areas so that I don't have to switch back to a different page to see it. Review collected by and hosted on G2.com. What problems is BuildOps solving and how is that benefiting you? It streamlines a lot of the workflow Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about BuildOps? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BuildOps ](https://www.g2.com/products/buildops/discussions/new) GU Guest User What is BuildOps used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-buildops-used-for) GU Guest User What is Shark Byte CRM used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/shark-byte-crm-what-is-shark-byte-crm-used-for) [ View all Discussions ](https://www.g2.com/products/buildops/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/buildops/pricing) BuildOps Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/buildops-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_14c58fa5e2b410f9846d3bce4f8a957f/servicetrade.png "Product Avatar Image") ServiceTrade 4.5/5(59) [ Compare Now ](https://www.g2.com/compare/buildops-vs-servicetrade) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4cf1afcba79428d399cada0516f7f0d5/procore.jpg "Product Avatar Image") Procore 4.6/5(4,238) [ Compare Now ](https://www.g2.com/compare/buildops-vs-procore) ##### ##### BuildOps Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/buildops/features) ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![ServiceTrade](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTrade") ServiceTrade 4.5/5(59) ](https://www.g2.com/products/servicetrade/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/buildops/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm) [Field Service Management](https://www.g2.com/categories/field-service-management)[Construction ERP](https://www.g2.com/categories/construction-erp)[Construction CRM](https://www.g2.com/categories/construction-crm)[HVAC](https://www.g2.com/categories/hvac) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trusted financial fraud prevention platforms used by fraud analysts at fintech companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-financial-fraud-prevention-platforms-used-by-fraud-analysts-at-fintech-companies-based-on-user-reviews)[Best app for sales performance tracking](https://www.g2.com/discussions/best-app-for-sales-performance-tracking)[Which health care credentialing solutions are trusted by healthcare organizations for critical workflows?](https://www.g2.com/discussions/which-health-care-credentialing-solutions-are-trusted-by-healthcare-organizations-for-critical-workflows) [Which emergency management systems reach employees via multiple channels to ensure incident notification delivery?](https://www.g2.com/discussions/which-emergency-management-systems-reach-employees-via-multiple-channels-to-ensure-incident-notification-delivery)[Leading digital signage service providers](https://www.g2.com/discussions/who-are-the-leading-digital-signage-service-providers)[Pros and Cons Details](https://www.g2.com/products/buildops/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)