
I like the fact that you are able to set up and have everything you need to make running a property very easy. From COI’s to work orders, it takes a stress of not knowing that’s going on and when on a daily basis. Building staff have their own logins in order to stay informed with daily duties and management can track task that have been completed. Review collected by and hosted on G2.com.
I dislike their mobile app, it’s missing features from the web portal such as looking up COI’s, and their mobile site is not that user friendly. Review collected by and hosted on G2.com.
An aspect of my responsibilities is office the executives and if there are any issues with our rented office space, we use Building Engines to impart these issues to the property the board organization. It's extremely simple to utilize and enables you to make any demand you may require. When you sign in and make an administration demand, it is quickly doled out to the suitable individual and they will plan you in. We as of late had an issues with bugs and through Building Engines we just noticed that we had a bug control issue and they sent a temporary worker out to help. Review collected by and hosted on G2.com.
When your solicitation has been doled out there are no updates in the middle of when you presented the solicitation and when the temporary worker appears. In this way, for instance, if the structure upkeep individual has various inhabitants I front of you, it could be two or three days before he can put in new lights. You don't get any updates concerning when around you can hope to be made a difference. Review collected by and hosted on G2.com.
I like that everything is in one place and is accessible by all people involved in the work order process. Review collected by and hosted on G2.com.
I don't like that you receive several emails associated with each work order and you have to individually close them out. Review collected by and hosted on G2.com.
Having all the tools you could possibly need to manage your property is great. They also have the mobile app which makes it even easier. Beeing able to check for certificates of insurance for vendors who are trying to do work in the building is a life saver! Review collected by and hosted on G2.com.
I wished the mobile all was as detailed as the web version of this system. Review collected by and hosted on G2.com.
I like to functionality and the ease of using the interface. Building Engine has change the way our company operates operationally and from Management. We are now a paperless system each department has implemented building engines as well. not only are we paperless but we operate more efficiently as a company. Review collected by and hosted on G2.com.
I dislike the new look, it makes the ease of functionality a little more complex.not only are we paperless but we operate more efficiently as a company. That is the only thing I dislike only because the new look it seems more complicated to use and also understand what the icons mean. But on the old look everything was pretty straightforward and actually I am still using the old look versus the new look. Review collected by and hosted on G2.com.
Excellent and robust features that have made our experience with tenants and vendors far simpler. Review collected by and hosted on G2.com.
Package isn't always super intuitive, could probably stand to have features cleaned up and updated for better useability. Review collected by and hosted on G2.com.
The system is easy to use, especially the mobile app. I can create work orders and report incidents on the spot rather than bringing everything back to my desk. Review collected by and hosted on G2.com.
There are some features such as certain notifications, that can only be set up on the back end. I'd like to be able to tailor who gets certain notifications from the user level. Review collected by and hosted on G2.com.
I love that everything is in one place and the tenants are not having any difficulty. The customer service is amazing online and with our direct rep. Review collected by and hosted on G2.com.
Starting up was very difficult. I had to enter in all of our equipment preventative maintenance manually. There were some issues with matching our settings to those of the portfolio but those were all quickly fixed. Review collected by and hosted on G2.com.
The ability to track and update tenant requests. Review collected by and hosted on G2.com.
Not being able to control the amount of notification emails sent to whomever placed the work order. For example they don't need an update when I've made a grammatical correction to a billable note. Review collected by and hosted on G2.com.
I like that we can access the work orders from the desktop and the mobile app. It is so convenient when visiting a property to submit a work order, with photos, right from our phones. Review collected by and hosted on G2.com.
When I pull up the work order and I need to contact the vendor, I have to pull up a separate tab with BEI to get the vendors phone number. I wish it showed it on the work order (and only we can see it, not the tenant). It's just an added step that is an inconvenience. Review collected by and hosted on G2.com.
Relatively easy system and tenants are able to be detailed Review collected by and hosted on G2.com.
Wish it had more advance features. Some tenants will comment or add stuff within a work order and I won't know until they email me being rude because I never responded. Also, a lot of tenants tend to have trouble finding the resource scheduler. Review collected by and hosted on G2.com.
The breakdown on the dashboard and the simplicity of accessing everything. Review collected by and hosted on G2.com.
There are not enough report customization. Your need to reach out to Building Engines to set up anything even created and deleting categories. Review collected by and hosted on G2.com.
The ease of submitting work orders and the continual follow up via email. Great for quick and effective communication between tenants, building management, and vendors or contractors Review collected by and hosted on G2.com.
All features are very user friendly and well priced for services provided Review collected by and hosted on G2.com.
It is mostly user friendly. Having both the desktop and mobile interface is key. Review collected by and hosted on G2.com.
Not enough options to customized based on individual property needs. Not enough options for how escalation emails show up and have useful information included. Need better method for building inspections. Review collected by and hosted on G2.com.
We have had stellar customer service to our questions, especially with the uniqueness of the our portfolio. We love the user interface! Review collected by and hosted on G2.com.
There are still a few limitations on the the modules and it does not work well on some of our tablets (Galaxy). Review collected by and hosted on G2.com.
Both the app and the software itself is very user friendly. Even those that are technology-challenged can use it easily. Review collected by and hosted on G2.com.
We had a rough go with the set up, but BE was responsive and rectified the problems. Review collected by and hosted on G2.com.
The ease of navigating through the site, the different uses, the ability to run reports Review collected by and hosted on G2.com.
That all the buildings are tied together (i.e. receiving notifications for all the buildings in the portfolio of when their COI expires instead of for each building separately). Review collected by and hosted on G2.com.
The Certificate of Insurance tracking. I like that we are able to send letters to vendors when they are getting close to having their COI expire. Review collected by and hosted on G2.com.
That when you put the first COI under a tenant, you have to update both in order for it to be accurate.
Preventative Maintenance isn't easy to operate or get set up. Review collected by and hosted on G2.com.