Building Engines Reviews & Product Details

Security Officer
Computer & Network Security
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like the fact that you are able to set up and have everything you need to make running a property very easy. From COI’s to work orders, it takes a stress of not knowing that’s going on and when on a daily basis. Building staff have their own logins in order to stay informed with daily duties and management can track task that have been completed. Review collected by and hosted on G2.com.

What do you dislike?

I dislike their mobile app, it’s missing features from the web portal such as looking up COI’s, and their mobile site is not that user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work 10-6 as a security officer for a holding company, having access to Building Engines I am able to keep track of what’s going on in the building , know what work has been authorized or not. Review collected by and hosted on G2.com.

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Building Engines Overview

What is Building Engines?

Building Engines improves net operating income across the world’s most successful Commercial Real Estate portfolios. Our customers increase their revenue, deliver the best occupant experience, and reduce their operating costs using our innovative building operations software platform, Prism. Founded in 2000 and headquartered in Boston, with offices in New York City and Scottsdale, Building Engines is developing, acquiring and partnering to address long-standing problems in building operations. Today, more than 850 customers—including Beacon Capital Partners, Cushman & Wakefield and SL Green—rely on Building Engines to manage critical operational needs across more than 2.5 billion square feet and 26,000 properties worldwide.

Building Engines Details
Languages Supported
English
Product Description

Building Engines helps you take control of building operations and tenant service by automating the hundreds of tasks through a single integrated platform.

How do you position yourself against your competitors?

What Makes Us Unique:

- Unified Platform
- BE-Mobile App
- Total Service Delivery
- A Supportive Partner
- We Listen & Evolve
- SOC II Compliant


Seller Details
Seller
Building Engines
Year Founded
2000
HQ Location
Boston, MA
Twitter
@buildingengines
3,304 Twitter followers
LinkedIn® Page
www.linkedin.com
173 employees on LinkedIn®

Overview Provided by:
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Building Engines Reviews

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Administrative Assistant /Security Manager
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Property Management Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

An aspect of my responsibilities is office the executives and if there are any issues with our rented office space, we use Building Engines to impart these issues to the property the board organization. It's extremely simple to utilize and enables you to make any demand you may require. When you sign in and make an administration demand, it is quickly doled out to the suitable individual and they will plan you in. We as of late had an issues with bugs and through Building Engines we just noticed that we had a bug control issue and they sent a temporary worker out to help. Review collected by and hosted on G2.com.

What do you dislike?

When your solicitation has been doled out there are no updates in the middle of when you presented the solicitation and when the temporary worker appears. In this way, for instance, if the structure upkeep individual has various inhabitants I front of you, it could be two or three days before he can put in new lights. You don't get any updates concerning when around you can hope to be made a difference. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is important to be an innovative company that is always taking advantage of the latest trends in technology. My advice is just to be aware of everything that is out there and what your competition is using; and how technology can differentiate your brand from everyone else. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We pride ourselves on being a company that is on the cutting edge of technology. Building Engines' Mobile Platform and reporting options give us the ability to realize that commitment and help us to be a premier property management company. The mobile allows us to respond to service requests immediately even when we aren't at a computer. A notification will come through on a device and our maintenance staff is off and running while letting our residents know they are being taken care of. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that everything is in one place and is accessible by all people involved in the work order process. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that you receive several emails associated with each work order and you have to individually close them out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication errors are way less than with traditional contact methods for work orders. This application makes it easier to get in touch with everyone all at one time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Having all the tools you could possibly need to manage your property is great. They also have the mobile app which makes it even easier. Beeing able to check for certificates of insurance for vendors who are trying to do work in the building is a life saver! Review collected by and hosted on G2.com.

What do you dislike?

I wished the mobile all was as detailed as the web version of this system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assigning work orders to engineers and building porters keeps everything flowing perfectly. No more excuses. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like to functionality and the ease of using the interface. Building Engine has change the way our company operates operationally and from Management. We are now a paperless system each department has implemented building engines as well. not only are we paperless but we operate more efficiently as a company. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the new look, it makes the ease of functionality a little more complex.not only are we paperless but we operate more efficiently as a company. That is the only thing I dislike only because the new look it seems more complicated to use and also understand what the icons mean. But on the old look everything was pretty straightforward and actually I am still using the old look versus the new look. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely recommend building engines even though it doesn't seem like it is a big name in the business we were recommended this by another property management company who highly recommended building engines based off of the ease and as well as the cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We went paperless as a result of switching over to Building Engines. It has saved us at least 20 hour each week a man power. is to also help as well as which specific personnel was working the most completing the most work tickets and had the higher efficiency during a workday. We also use this as a factor and it's determining the reviews at the end of each year. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Excellent and robust features that have made our experience with tenants and vendors far simpler. Review collected by and hosted on G2.com.

What do you dislike?

Package isn't always super intuitive, could probably stand to have features cleaned up and updated for better useability. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure tenants/end-users are well trained and understand the capabilities of the software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reaching all tenants at once, getting work requests from tenants, keeping track of tenant information. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The system is easy to use, especially the mobile app. I can create work orders and report incidents on the spot rather than bringing everything back to my desk. Review collected by and hosted on G2.com.

What do you dislike?

There are some features such as certain notifications, that can only be set up on the back end. I'd like to be able to tailor who gets certain notifications from the user level. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Building engines is streamlining our work order system and our efficiency. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love that everything is in one place and the tenants are not having any difficulty. The customer service is amazing online and with our direct rep. Review collected by and hosted on G2.com.

What do you dislike?

Starting up was very difficult. I had to enter in all of our equipment preventative maintenance manually. There were some issues with matching our settings to those of the portfolio but those were all quickly fixed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Create a very clear timeline and goals of when to set everything up. Do all of the training videos prior to starting your timeline and make sure all parties are aware of the time commitment it will take to set up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to run reports for virtually anything and there are clear ways we can present data from these reports to ownership. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of use, the look, user friendly Review collected by and hosted on G2.com.

What do you dislike?

it is hard to figure out how to bill a tenant with the correct charges & markups etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simplicity, no longer get tenant requests directly. It seems all requests are going through Building Engines which is good Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to track and update tenant requests. Review collected by and hosted on G2.com.

What do you dislike?

Not being able to control the amount of notification emails sent to whomever placed the work order. For example they don't need an update when I've made a grammatical correction to a billable note. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking ongoing issues, specifically with HVAC. We also appreciate having the history of an order at our fingertips to go back and remember what was or was not donel. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that we can access the work orders from the desktop and the mobile app. It is so convenient when visiting a property to submit a work order, with photos, right from our phones. Review collected by and hosted on G2.com.

What do you dislike?

When I pull up the work order and I need to contact the vendor, I have to pull up a separate tab with BEI to get the vendors phone number. I wish it showed it on the work order (and only we can see it, not the tenant). It's just an added step that is an inconvenience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization of our work orders has greatly improved! We can all see what is going on. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Relatively easy system and tenants are able to be detailed Review collected by and hosted on G2.com.

What do you dislike?

Wish it had more advance features. Some tenants will comment or add stuff within a work order and I won't know until they email me being rude because I never responded. Also, a lot of tenants tend to have trouble finding the resource scheduler. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tenants are able to enter in any building maintenance issues instead of calling or emailing. It's quicker for everyone involved, especially if they try to email but I'm not at my desk. My other two co workers can check the work orders and take care of as needed while I'm at lunch or away. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The breakdown on the dashboard and the simplicity of accessing everything. Review collected by and hosted on G2.com.

What do you dislike?

There are not enough report customization. Your need to reach out to Building Engines to set up anything even created and deleting categories. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know your categories and subs before setup Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

its great that i could reach out to tenants directly with the work orders. The export to excel function really helps with reports and KPIs for our building. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The way it keeps me and my colleagues organized Review collected by and hosted on G2.com.

What do you dislike?

The search function - it doesn't hold my parameters. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Work orders are no longer falling through the cracks or getting forgotten. Review collected by and hosted on G2.com.

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Executive Administrative Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of submitting work orders and the continual follow up via email. Great for quick and effective communication between tenants, building management, and vendors or contractors Review collected by and hosted on G2.com.

What do you dislike?

All features are very user friendly and well priced for services provided Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very user friendly with online availability and apps for smart phone. Streamlined communication between all members of property management teem and outside points of contact Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication and efficiency issues Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is mostly user friendly. Having both the desktop and mobile interface is key. Review collected by and hosted on G2.com.

What do you dislike?

Not enough options to customized based on individual property needs. Not enough options for how escalation emails show up and have useful information included. Need better method for building inspections. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Set up is easy, getting tenants to sign up is hard. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better tracks work orders to understand where engineer time is spent. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The app is simple to use while being very comprehensive in scope Review collected by and hosted on G2.com.

What do you dislike?

I wish it performed equally as well on all platforms. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Fully utiize the tools for the highest value. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking COIs, work orders and preventative maintenance tasks. An unexpected benefits has been the use of the incident reporting for security and maintenance. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have had stellar customer service to our questions, especially with the uniqueness of the our portfolio. We love the user interface! Review collected by and hosted on G2.com.

What do you dislike?

There are still a few limitations on the the modules and it does not work well on some of our tablets (Galaxy). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are seeing greater efficiency and tenant satisfaction. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Both the app and the software itself is very user friendly. Even those that are technology-challenged can use it easily. Review collected by and hosted on G2.com.

What do you dislike?

We had a rough go with the set up, but BE was responsive and rectified the problems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great communication tool with residents. Time saving with the app. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of navigating through the site, the different uses, the ability to run reports Review collected by and hosted on G2.com.

What do you dislike?

That all the buildings are tied together (i.e. receiving notifications for all the buildings in the portfolio of when their COI expires instead of for each building separately). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer service Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of use and how simplistic the prompts are Review collected by and hosted on G2.com.

What do you dislike?

Not much that I dislike about Building Engines Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are notified of work orders promptly when they are submitted, all the responsible parties are notified so nothing slips through the cracks or gets missed Review collected by and hosted on G2.com.

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Management
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The software is very easy to use and user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Nothing! It's great! Very easy to use and awesome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

All of our tenants love BE Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our workorder system Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Mobile app is great. Tenants love the program Review collected by and hosted on G2.com.

What do you dislike?

no issues from my experience. Intuitive and user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quicker responses to tenant issues, fewer issues falling through cracks, Better accountability for all Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Certificate of Insurance tracking. I like that we are able to send letters to vendors when they are getting close to having their COI expire. Review collected by and hosted on G2.com.

What do you dislike?

That when you put the first COI under a tenant, you have to update both in order for it to be accurate.

Preventative Maintenance isn't easy to operate or get set up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Work Orders, COI Tracking Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Visitor Scheduling feature, tenant web portal, broadcast messaging feature Review collected by and hosted on G2.com.

What do you dislike?

Request for Estimate feature to approve/charge billable services Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracks and streamlines communication for building team Review collected by and hosted on G2.com.

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