How easy it was to start making the app with no prior knowledge of building an app Review collected by and hosted on G2.com.

Certain limitations that may seem counter intuitive but for the most part all features make sense Review collected by and hosted on G2.com.

Out-of-the-box functionality, good customer service, easy to publish and interface with apple and google developer Review collected by and hosted on G2.com.

no versioning or backups are available; coolest features cost $ Review collected by and hosted on G2.com.

You can Modify, add or remove information at any time. Review collected by and hosted on G2.com.

No translation services, not be able to remove notifications, not be able to build a feature as needed (adding likes but unable comments) Not have support when need it at our bussiness hours all the time, no be able to customize our SSO Review collected by and hosted on G2.com.

the user interface is probably the biggest thing i like about this application. It provides me with a lot of options when creating the app that my company needs. Review collected by and hosted on G2.com.

So far I have not seen anything that I dislike about this service. everything is working properly as it should. The product for me is already better. No improvements are needed so far. Review collected by and hosted on G2.com.

The end product (mobile app) is high quality. Review collected by and hosted on G2.com.

The app publishing process and get a little technical, but BuildFire's documentation is helpful. Review collected by and hosted on G2.com.

BuildFire has been patient, consultative and really focused on how we can be the most successful. They balance candor and curiosity in ensuring we achieve a solution that will resonate with our audience. Review collected by and hosted on G2.com.

It's hard to always envision the final product, and while the "customer is always right", when we are so new, it would be helpful to get more direction and advice on what to do best. Review collected by and hosted on G2.com.

I like that I can make an edit and with a push of a button the edits are seen live on my app. Review collected by and hosted on G2.com.

What I dislike isn't on Buildfire's side. It's with Apple and Google Play. Apple requirements arent' a lot but I wish they were less, and the same for Google Play. Review collected by and hosted on G2.com.

I love the idea of this app - I get it and want to have an app like this. It fills a niche and is ahead of the curve. In theory, it is simple to use and should be an awesome tool. I was excited to give it a shot. Review collected by and hosted on G2.com.

Their customer support. In this day and age I feel it is unacceptable to take weeks to fix a single issue if you are lucky. While paying for premium support we only receive 1-2 short messages a day, and even more space between any actual solutions being met. It feels like they really don't care about us as a customer and have no desire to really help.

The app itself provides the basics of what we are looking for, but we are unable to get it published due to errors in the feature itself, that is not possible to be changed by the non-developer skillset user. If you are promoting an easy to use app builder, then things like this should be easy to use.

Example of one of the many headaches we have thus far: The app was denied by apple for not having enough features for users, so we added a message board feature from Buildfire. The message board works great, however, it requests microphone access. Because the feature does not come stock with the proper wording or explanation for microphone use, our app was denied (for the 9th time). When I confronted Buildfire about this, they said they would address the issue and resubmit it 2 days ago.

Since then, nothing has happened, no one has communicated with us, and when we have reached out to the same rep that was helping, they were unaware of the problem and asked us to explain it for a second time.

We are paying for priority support, but we are experiencing almost zero support. Review collected by and hosted on G2.com.

As long as we provided the information promptly, the rest of the process was done with speed and quality. Review collected by and hosted on G2.com.

So far, I have found nothing I dislike. Everything is working well. Review collected by and hosted on G2.com.

Our situation is unique, and BuildFire has been there every step of the way. Although BuildFire is known for its DIY platform, our organization found itself needing a more custom app. BuildFire did not shy away. They set us up with a Project Manager who took us through an extensive design phase, allowing us to ask questions and explore options to create the application we envisioned. Following the design phase, we had to take a long break. We are a small startup organization that relies on external funding, and the COVID-19 climate has been a tough one to navigate. Our Account Executive continued to check in, inquiring if there was anything we needed from BuildFire or anything they could do to support our efforts. Once we were finally able to regain traction, BuildFire was there. They set up a new team to begin developing our product and allowed us to revisit our design plans to make updates/revisions. We have been in development with them for a few months now, and they continue to ensure we are always on track, on budget, and on vision. We appreciate their collaboration and dedication to our project and our process. Review collected by and hosted on G2.com.

In BuildFire’s effort to provide exceptional customer service, BuildFire can overcompensate and forget to communicate plainly. When beginning the development phase of our project, there was a change in staffing. Instead of being forthright, BuildFire tried to maintain our confidence by including individuals of the team we had worked with before but would not typically be included during this phase. This created confusion on our end; however, we were able to discuss it with them and resolve the issue. Also, knowing our financial situation, BuildFire is very budget-conscious. Although this is appreciated, sometimes they default to providing non-custom solutions that are not a perfect fit for our vision instead of having a discussion with us. We have been pushing them on this and are now more in sync. Finally, in BuildFire’s desire to maintain our working relationship, they occasionally acquiesce to our suggestions even though we are looking for their knowledge and guidance to form a conclusion. Again, we have been pressing them here and are seeing improvements. Review collected by and hosted on G2.com.