Customer Service and obviously an ecosystem that works.
We use Buildertrend every day for every aspect of our custom home project management, from communication, to documents archiving, to invoicing Clients and paying subs/vendors.
I love that they keep making improvements to it and keep thinking of ways to make it work better for us.
The custom support is our of this world. I have no idea how I can reach a human anytime I need help within on average 2 minutes. Blows my mind every time and every one is so knowledgeable and helpful.
I always like how it integrates with QB, though there are slight improvements to be made.
Anyone using BT for the first time can figure things out relatively easily. Review collected by and hosted on G2.com.
Being very attentive to detail by nature, I tend to stubble upon little things that could have been made better. But overall it's difficult to dislike anything about the software.
To be fair, it's not a perfect system, but it is an excellent one. Lightyears ahead of any other project management software.
There are lots of good ones out there, but none have made it so easy and pleasant to use and thought of every little thing. Review collected by and hosted on G2.com.
