Introducing G2.ai, the future of software buying.Try now
Kualitee
Sponsored
Kualitee
Visit Website
Product Avatar Image
Bugzilla

By Bugzilla

3.9 out of 5 stars

How would you rate your experience with Bugzilla?

Kualitee
Sponsored
Kualitee
Visit Website
It's been two months since this profile received a new review
Leave a Review

Bugzilla Reviews & Product Details

Profile Status

This profile is currently managed by Bugzilla but has limited features.

Are you part of the Bugzilla team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Pricing

Pricing provided by Bugzilla.

Open Source

Free

Bugzilla Media

Bugzilla Demo - Bugzilla1.jpg
Bugzilla1.jpg
Bugzilla Demo - Bugzilla2.jpg
Bugzilla2.jpg
Bugzilla Demo - Bugzilla.jpg
Bugzilla.jpg
Product Avatar Image

Have you used Bugzilla before?

Answer a few questions to help the Bugzilla community

Bugzilla Reviews (113)

View 1 Video Reviews
Reviews

Bugzilla Reviews (113)

View 1 Video Reviews
3.9
113 reviews

Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Eric H.
EH
Senior Software Engineer
Research
Mid-Market (51-1000 emp.)
"Great for small teams, doesn't scale"
What do you like best about Bugzilla?

The simplicity of adding customizing the system to fit our organizations needs for more that one type of issue tracking. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Security model for multiple products is challenging to master and get correct for a large number of users. Review collected by and hosted on G2.com.

▪️ Fred K.
▪K
Director of Marketing
Mid-Market (51-1000 emp.)
"A decent open source solution which depends on internal developer resources"
What do you like best about Bugzilla?

Bugzilla has a simple interface and the statuses were useful for various stages of testing and deployment of code. Open source software has a low initial cost. As a user, it did not take long to learn how to use Bugzilla. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

As open source software, the version and features depend on internal developers and database administrators. Ideally, a development tool should support implementation and configuration by non-technical users. The version I used did not allow for sophisticated project management: either waterfall or Agile/Scrum. Review collected by and hosted on G2.com.

Mehdi S.
MS
Software Analyst
Computer Software
Small-Business (50 or fewer emp.)
"Not your grandmother's Bug tracker"
What do you like best about Bugzilla?

Bugzilla is full of features and highly configurable in how its used a well as regards to user access, etc.

It is fast and has a small server footprint.

Great search capabilities.

Excellent reporting capabilities.

Ease of followup on accountabilities.

Since its free its a much better choice for projects which have limited budget.

Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Its not simple and has a steeper learning curve than some other bug trackers.

Logging bugs is a little more time consuming because there are more fields. Review collected by and hosted on G2.com.

Mike M.
MM
Senior UI/UX Architect
Computer Software
Mid-Market (51-1000 emp.)
"Its been 6 years since I used BZ regularly. My answers are based on that experience."
What do you like best about Bugzilla?

Disclaimer: Its been 6 years since I used BZ regularly. My answers are based on that experience.

The basic interface appears relatively friendly.

Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

I have never seen an up-to-date Bugzilla installation. They always seem years behind the latest release. It must be problematic to updated the software for some reason. Tactics should be employed to keep all installations up to date. Some examples include better backward compatibility, auto-updating, better migration scripts, better communication of new features, better remote hosting solutions, and better workflow integration.

Since no one ever seems to use the current version of the software, the user base is fractured and does not benefit from the true audience size.

Software bugs do not exist in a vacuum, yet BZ treats them as if they do. Integration between BZ and enterprise components is haphazard, often clunky, and often plagued by confusing redundancies.

BZ doesn't really get "bug lifecycle"; instead it allows anyone to submit a bug and assign to anyone, instead of going through a triage mechanism. It presumes the submitter already knows who should be assigned what bug (!) which results in a confusing mess if your trying to manage resources. Review collected by and hosted on G2.com.

Response from David Miller of Bugzilla

Many (but not all) of the issues you've brought up have been addressed in the last few years. The main problem with upgrading, as you pointed out, was customization. Bugzilla was easy to customize, and lots of people did it. But those customizations would have to be done over again every time you upgraded, which made it hard to upgrade. Since the time when you last used it, many commonly customized areas have had extension hooks added so you can write your customization as a plug-in that won't get blown away when you upgrade (and will usually remain compatible as well). Bugzilla has also added a workflow editor which which you can control who can change a bug into which states, as well as which states can be used when. Extension hooks are also provided in this area so you can fine-tune the controls over who can do what with the bug state as much as you want.

Mike G.
MG
Technical Project Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Bugzilla - simple but effective"
What do you like best about Bugzilla?

I like that bugzilla is simple and intuitive. You don't need to be very experienced in software debugging to figure out what you need to do. As a project manager, I found this attribute to be the most helpful. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

I don't like that it's not very customizable, Its alright since the interface is pretty clean, but I think most users like to customize their works space to get to the data that they are most interested in. JIRA does a much better job of this. Review collected by and hosted on G2.com.

Luciane M.
LM
Senior System Analyst
Financial Services
Mid-Market (51-1000 emp.)
"Bugzilla bug tracking"
What do you like best about Bugzilla?

Easy to use and you can have a good control about bug lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Bugzilla can improve more about describe requirements (business or functions) integrating with others tools like Selenion and others IT plataforms. Review collected by and hosted on G2.com.

Neha R.
NR
QA Engineer
Computer & Network Security
Enterprise (> 1000 emp.)
" I have been using Bugzilla for bug tracking for past 8 years..."
What do you like best about Bugzilla?

I have been using Bugzilla for bug tracking for past 8 years, I find it as self-explanatory and easy to use tool. I have used other bug tracking tools but by far Bugzilla turned out to be the best one. It allows to see the trend graphically so that one can find "Number of Open Escalations", "Average Age of Open Escalations", "Average time from assigned to fix the bug" etc. at a time. The trend allows us to monitor the over all health of the project. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

If possible I would like to see the 'advanced search' option better and easier to use. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Good tool to track and improve the product quality"
What do you like best about Bugzilla?

Fantastic tool to file bugs and it allow to track the current status of the bug, so we can improve the quality of our product. There are so many detailed options are available for filing the bug, i.e. Product version in which bug was found and product version in which we are going to fix the bug. After fixing the bug it allow as to add all details like fixed version, affected area on which QA may concentrate more. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

There is not anything that i don't like. Review collected by and hosted on G2.com.

Dinesh N.
DN
Expert Quality Engineer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Have used bugzilla for more than 2 years in my QA career of 3+ yrs. Its very helpful."
What do you like best about Bugzilla?

I like advance search filters.

Also the customization option of change columns so that we can export the needed columns in csv file.

Also it allows to add aditional fields that can be added while filling bugs, it can be customized as per the requirement. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

I would like to see bugzilla getting upgraded to complete project management tool like JIRA.

Also if we want to add a comment and also add an attachment simultaneaoulsy it is not possible. For me it is not at all user friendly. Review collected by and hosted on G2.com.

Sammy G.
SG
Software Engineer
Airlines/Aviation
Mid-Market (51-1000 emp.)
"Forks everytime"
What do you like best about Bugzilla?

easy to enter easy to track. QA and Dev works together very good Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

I like it alot. There is not negative point Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Bugzilla.

Open Source

Free
Bugzilla Comparisons
Product Avatar Image
Jira
Compare Now
Product Avatar Image
MantisBT
Compare Now
Product Avatar Image
Redmine
Compare Now
Bugzilla Features
User Reports & Feedback
Tester Reports & Feedback
Team Reports & Comments
Analytics
Bug History
Data Retention
Product Avatar Image
Bugzilla
View Alternatives