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Bugzilla Reviews & Product Details

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack. Consequently, Bugzilla has quickly become a favorite of thousands of organizations across the globe. Product demo can be found at https://bugzilla.ninja/ . Use of the "Request a Demo" button will be ignored; there doesn't appear to be a way to remove it from this page.

Seller

Bugzilla

Discussions

Bugzilla Community

Languages Supported

Bulgarian, Czech, German, English, French, Japanese, Chinese (Simplified)

Overview by

David Miller (Web Developer / Linux System Admin / Network Engineer / IT Consultant)

Pricing

Pricing provided by Bugzilla.

Open Source

Free

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Bugzilla Media

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Bugzilla Reviews (113)

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Eric H.

Senior Software Engineer

Research

Mid-Market (51-1000 emp.)

7/7/2015

"Great for small teams, doesn't scale"

3/5

What do you like best about Bugzilla?

The simplicity of adding customizing the system to fit our organizations needs for more that one type of issue tracking. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Security model for multiple products is challenging to master and get correct for a large number of users. Review collected by and hosted on G2.com.

Recommendations to others considering Bugzilla:

Before rolling an implementation out to your users, consider how you'd like your permissions, groups and projects to grow over time. It will be much easier to scale with a well designed layout from the onset, than trying to graft one on after years of use. Review collected by and hosted on G2.com.

What problems is Bugzilla solving and how is that benefiting you?

We use BugZilla as both an issue tracker and a customer service escalation tracker. With the flexibility to add custom fields and add users to different products, we are able to address both business needs with the same software, which is helpful as escalations often result in new bugs. This simplifies bug management when transitioning from escalation to bug. This also helps our developer and support organizations collaborate more effectively. The challenge is that we've ended up using BugZilla as a management product globally with over 500 users with a myriad of different permissions. With that model, it becomes very difficult to manage effectively as the user base grows. Review collected by and hosted on G2.com.

▪K

▪️ Fred K.

Director of Marketing

Mid-Market (51-1000 emp.)

5/29/2015

"A decent open source solution which depends on internal developer resources"

2.5/5

What do you like best about Bugzilla?

Bugzilla has a simple interface and the statuses were useful for various stages of testing and deployment of code. Open source software has a low initial cost. As a user, it did not take long to learn how to use Bugzilla. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

As open source software, the version and features depend on internal developers and database administrators. Ideally, a development tool should support implementation and configuration by non-technical users. The version I used did not allow for sophisticated project management: either waterfall or Agile/Scrum. Review collected by and hosted on G2.com.

Recommendations to others considering Bugzilla:

As with any open source solution, consider developer resources required to deploy, maintain, and use additional features. Software development for business should be managed by business users and the version which I used did not have this capability. Review collected by and hosted on G2.com.

What problems is Bugzilla solving and how is that benefiting you?

We used Bugzilla for tracking software defects and enhancements. It was useful for managing the software backlog in a reactive way. Typically, we would review all open issues, sorted by priority in order to decide what tasks should be tacked next. Review collected by and hosted on G2.com.

Mehdi S.

Software Analyst

Computer Software

Small-Business (50 or fewer emp.)

5/29/2015

"Not your grandmother's Bug tracker"

4/5

What do you like best about Bugzilla?

Bugzilla is full of features and highly configurable in how its used a well as regards to user access, etc.

It is fast and has a small server footprint.

Great search capabilities.

Excellent reporting capabilities.

Ease of followup on accountabilities.

Since its free its a much better choice for projects which have limited budget.

Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Its not simple and has a steeper learning curve than some other bug trackers.

Logging bugs is a little more time consuming because there are more fields. Review collected by and hosted on G2.com.

Recommendations to others considering Bugzilla:

Have a good Server admin set it up with the config you need. Get someone who has used it before to administer it. The GUI is quite sophisticated but its not that difficult to figure out. Review collected by and hosted on G2.com.

What problems is Bugzilla solving and how is that benefiting you?

We used bugzilla primarily to track bugs for a web app we were building and 2 mobile apps built on top of that. We found logging and follow ups to be quite easy. Review collected by and hosted on G2.com.

Mike M.

Senior UI/UX Architect

Computer Software

Mid-Market (51-1000 emp.)

5/26/2015

"Its been 6 years since I used BZ regularly. My answers are based on that experience."

1.5/5

What do you like best about Bugzilla?

Disclaimer: Its been 6 years since I used BZ regularly. My answers are based on that experience.

The basic interface appears relatively friendly.

Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

I have never seen an up-to-date Bugzilla installation. They always seem years behind the latest release. It must be problematic to updated the software for some reason. Tactics should be employed to keep all installations up to date. Some examples include better backward compatibility, auto-updating, better migration scripts, better communication of new features, better remote hosting solutions, and better workflow integration.

Since no one ever seems to use the current version of the software, the user base is fractured and does not benefit from the true audience size.

Software bugs do not exist in a vacuum, yet BZ treats them as if they do. Integration between BZ and enterprise components is haphazard, often clunky, and often plagued by confusing redundancies.

BZ doesn't really get "bug lifecycle"; instead it allows anyone to submit a bug and assign to anyone, instead of going through a triage mechanism. It presumes the submitter already knows who should be assigned what bug (!) which results in a confusing mess if your trying to manage resources. Review collected by and hosted on G2.com.

Recommendations to others considering Bugzilla:

If it integrates with your other systems, it might be great. But I'd study carefully before adopting BZ again. Review collected by and hosted on G2.com.

What problems is Bugzilla solving and how is that benefiting you?

Integrated bug, requirements, and resource planning/tracking for software development. The BZ installation only provided pretty-poor bug tracking, and didn't provide or integrate well with requirements or resource planning/tracking solutions.

In my experience, Jira + Balsamiq has offered the best integrated bug, requirements, and resource planning/tracking. Review collected by and hosted on G2.com.

Response from David Miller of Bugzilla

edit

Many (but not all) of the issues you've brought up have been addressed in the last few years. The main problem with upgrading, as you pointed out, was customization. Bugzilla was easy to customize, and lots of people did it. But those customizations would have to be done over again every time you upgraded, which made it hard to upgrade. Since the time when you last used it, many commonly customized areas have had extension hooks added so you can write your customization as a plug-in that won't get blown away when you upgrade (and will usually remain compatible as well). Bugzilla has also added a workflow editor which which you can control who can change a bug into which states, as well as which states can be used when. Extension hooks are also provided in this area so you can fine-tune the controls over who can do what with the bug state as much as you want.

Mike G.

Technical Project Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

5/26/2015

"Bugzilla - simple but effective"

2.5/5

What do you like best about Bugzilla?

I like that bugzilla is simple and intuitive. You don't need to be very experienced in software debugging to figure out what you need to do. As a project manager, I found this attribute to be the most helpful. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

I don't like that it's not very customizable, Its alright since the interface is pretty clean, but I think most users like to customize their works space to get to the data that they are most interested in. JIRA does a much better job of this. Review collected by and hosted on G2.com.

Recommendations to others considering Bugzilla:

I would not recommend this product for those looking for in depth reporting and analysis on bugs. This product does a great job of tracking issues and getting teams up and running fast, but it's a basic program. Don't expect all of the bells and whistles of something like JIRA. Review collected by and hosted on G2.com.

What problems is Bugzilla solving and how is that benefiting you?

Getting back and forth between devs and test is the biggest problems that were solved. The benefit would be cutting down on meetings for code reviews and regression test results. Review collected by and hosted on G2.com.

Luciane M.

Senior System Analyst

Financial Services

Mid-Market (51-1000 emp.)

5/27/2015

"Bugzilla bug tracking"

4/5

What do you like best about Bugzilla?

Easy to use and you can have a good control about bug lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Bugzilla can improve more about describe requirements (business or functions) integrating with others tools like Selenion and others IT plataforms. Review collected by and hosted on G2.com.

Recommendations to others considering Bugzilla:

If you have a Web Project and has a small or medium schedule and requirements, I totally recommend Bugzilla as bug tracking for your project, because it is open source, fast and easy to use. Review collected by and hosted on G2.com.

What problems is Bugzilla solving and how is that benefiting you?

Bugzilla brought me the benefit of work together a different team in different places. You can have more control and a excellent communication during the project. Review collected by and hosted on G2.com.

Neha R.

QA Engineer

Computer & Network Security

Enterprise (> 1000 emp.)

7/9/2015

" I have been using Bugzilla for bug tracking for past 8 years..."

4.5/5

What do you like best about Bugzilla?

I have been using Bugzilla for bug tracking for past 8 years, I find it as self-explanatory and easy to use tool. I have used other bug tracking tools but by far Bugzilla turned out to be the best one. It allows to see the trend graphically so that one can find "Number of Open Escalations", "Average Age of Open Escalations", "Average time from assigned to fix the bug" etc. at a time. The trend allows us to monitor the over all health of the project. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

If possible I would like to see the 'advanced search' option better and easier to use. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/2/2015

"Good tool to track and improve the product quality"

5/5

What do you like best about Bugzilla?

Fantastic tool to file bugs and it allow to track the current status of the bug, so we can improve the quality of our product. There are so many detailed options are available for filing the bug, i.e. Product version in which bug was found and product version in which we are going to fix the bug. After fixing the bug it allow as to add all details like fixed version, affected area on which QA may concentrate more. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

There is not anything that i don't like. Review collected by and hosted on G2.com.

Recommendations to others considering Bugzilla:

Its a very good product. It is a good tool to track your products quality and it can be very useful to track old bugs, fixed bugs, bugs which are as per design, bugs which are not going to fix, existing open bugs, Also its allow us to set different priority of bugs and different severity of bugs. Review collected by and hosted on G2.com.

What problems is Bugzilla solving and how is that benefiting you?

We are able to resolve the bugs of our product and so we are improving quality of our product, hence improving customer satisfaction. Review collected by and hosted on G2.com.

Dinesh N.

Expert Quality Engineer

Mid-Market (51-1000 emp.)

6/2/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Have used bugzilla for more than 2 years in my QA career of 3+ yrs. Its very helpful."

4.5/5

What do you like best about Bugzilla?

I like advance search filters.

Also the customization option of change columns so that we can export the needed columns in csv file.

Also it allows to add aditional fields that can be added while filling bugs, it can be customized as per the requirement. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

I would like to see bugzilla getting upgraded to complete project management tool like JIRA.

Also if we want to add a comment and also add an attachment simultaneaoulsy it is not possible. For me it is not at all user friendly. Review collected by and hosted on G2.com.