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Bugzilla

By Bugzilla

3.9 out of 5 stars

How would you rate your experience with Bugzilla?

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Bugzilla Reviews & Product Details

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Bugzilla Reviews (113)

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Bugzilla Reviews (113)

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3.9
113 reviews

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Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Good enough"
What do you like best about Bugzilla?

It's easy to use and cheaper than most bug trackers. It's rarely down. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

The task search is clunky and it took a while for me to see the results that I really wanted, it defaulted to me seeing the list to tasks that are assigned or in progress, once the task is "Resolved", it would be out of my default list. There is no send email function. The email function would really be helpful in sending bug details to our QA and BA. Review collected by and hosted on G2.com.

Rashmi Y.
RY
Software Engineer
Information Technology and Services
Enterprise (> 1000 emp.)
"Bugzilla"
What do you like best about Bugzilla?

All the bug history on a common platform. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Everything is perfect I don't find anything wrong or negative. Review collected by and hosted on G2.com.

Verified User in Semiconductors
US
Enterprise (> 1000 emp.)
"We use Bugzilla for bug reporting and tracking problem cases. It's free to use."
What do you like best about Bugzilla?

it's free to use. bug reporting and tracking problem cases Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

installation is not easy. need more support on web apps Review collected by and hosted on G2.com.

Anthony R.
AR
Customer Support Manager
Music
Mid-Market (51-1000 emp.)
"Bugzilla works well for formal bug tracking"
What do you like best about Bugzilla?

The advanced search filters on a wealth of fields, allowing for a high level of granularity. You can sort the results by a number of fields, as well. You can include multiple emails for update notifications so all involved stay in the loop. You are also able to customize your filters and access them quickly. There's also a built-in shortcut for listing all of the entries that you logged. This helps with older bugs that you may have forgotten the details on. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

It's sometimes difficult to wade through the search results if your search parameters are not precise enough. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Managing Software Bug and release"
What do you like best about Bugzilla?

Very useful tool to manage and catalog bug and enanchment software devolop Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Some difficult to serarche bug only by tiltle Review collected by and hosted on G2.com.

Verified User in Market Research
AM
Small-Business (50 or fewer emp.)
"Too basic, ugly interface, not the most intuitive."
What do you like best about Bugzilla?

It was free! It was also easy for our developers to understand, easy to identify bugs/issues, with comments, notes, etc. We enjoyed that you could add screenshots and comments. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

It was no frills, and hard to use. The interface was not pretty. I could not identify how to set up work streams or assign / add followers. It seemed too basic for us. Other PM tools in my past have been much easier / robust for my teams need. Review collected by and hosted on G2.com.

Tanvee A.
TA
Project Coordinator - Tech
Food & Beverages
Small-Business (50 or fewer emp.)
"Simplicity"
What do you like best about Bugzilla?

Same as title. Ease of use, any novice can pick up easily. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

Too many fields are required to be filled to report even small bugs/ fixes. Review collected by and hosted on G2.com.

Elio Q.
EQ
Community Lead
Internet
Small-Business (50 or fewer emp.)
"Old-skool but established"
What do you like best about Bugzilla?

I like that email etiquette is applied on Bugzilla by the way it feels. It feels like sending an email to colleagues, but this happening in a bug tracker. It might lose a lot of casuality this way, but it actually is a great way to avoid clutter. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

User Interface is outdated and needs vast improvements. The initial learning curve is quite steep as well. I had a hard time refining my search settings when searching for bugs, which might be a little bit of an experiment. Review collected by and hosted on G2.com.

Minerva L.
ML
Associate Director, IT Business Solutions
Enterprise (> 1000 emp.)
"Bugzilla"
What do you like best about Bugzilla?

There's a lot of fields to be descriptive about bugs. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

No integration to other agile soft ware services i.e. JIRA. Review collected by and hosted on G2.com.

Jason C.
JC
Email Marketing Specialist
Financial Services
Mid-Market (51-1000 emp.)
"Track bugs with Bugzilla"
What do you like best about Bugzilla?

Bugzilla is a very useful tool for detecting bugs quickly. My previous team used it and it was a great tool to have for any size businesses. It was simply a versatile, affordable bug tracking system. The platform comes with a standard list of default bug statuses and resolutions which was very helpful. Giving visibility on the bug's statuses and resolution parameters made it a lot easier for others to go check the updates instead of being bombarded with emails. Review collected by and hosted on G2.com.

What do you dislike about Bugzilla?

The user interface can be improved to be more user friendly. It takes long to load at time, so it would be nice to see a fix on that. For first time users, it can be difficult to navigate and create a bug ticket. Review collected by and hosted on G2.com.

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