# Bugzilla Reviews **Vendor:** Bugzilla **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 3.9/5.0 **Total Reviews:** 113 ## About Bugzilla Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack. Consequently, Bugzilla has quickly become a favorite of thousands of organizations across the globe. Product demo can be found at [https://bugzilla.ninja/](https://landfill.bugzilla.org/) . Use of the "Request a Demo" button will be ignored; there doesn't appear to be a way to remove it from this page. ## Bugzilla Reviews ### 1. Great defect management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin B. | Software Engineer III, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2023 **What do you like best about Bugzilla?** The suggestion it gives to make sure the bug is not duplicated while filing a bug is excellent when compared to other defect management tools available in the market. **What do you dislike about Bugzilla?** Editing one's comment is not possible in this tool and also highlighting certain datatypes in a different colour is not possible. If there is an easy way to add just Bug scrub comments and maintain it separately, that would be great. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla is helping us to file and track the defects. It helps developers and testers to improve product quality by allowing them to collaborate better. It has certainly helped our product to mature. ### 2. I would like to review on Bugzilla Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Bugzilla?** I like in the Bugzilla tool is Simple for creating bugs and easy to use has the good capacity to hold files in a good amount, good tool for easy use, and is convenient to create and track the bug in a simple format. **What do you dislike about Bugzilla?** I dislike about the tool is used for only creating and tracking the bugs and is not good to track the tasks and using the agile board which is also the most useful function in the tool. **What problems is Bugzilla solving and how is that benefiting you?** Solving problems like creating and tracking and most benefits easily managed to check the progress of bugs which is most beneficial for testers and developers for give the fast product. ### 3. I read bug reports in bugzilla do not have write access **Rating:** 3.5/5.0 stars **Reviewed by:** Paul M. | Escalation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Bugzilla?** Search has ability to tag release product etc include exclude rules **What do you dislike about Bugzilla?** Not intergrated with sso at least our implementation **What problems is Bugzilla solving and how is that benefiting you?** Track confirm if bug exists and or it's work arounds condition that need to exist to cause or alleviate it ### 4. Bugzilla is what it says it is, bug tracking software. And not much else. **Rating:** 2.5/5.0 stars **Reviewed by:** Peter R. | Director of Development, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Bugzilla?** I do like the API for creating custom dashboards to bypass the Bugzilla interface. You can also do a lot of saved searches and reporting based on the data, and it is definitely the right cost! It is also very much a bug tracking system, which it does well. **What do you dislike about Bugzilla?** The interface is very clunky, it can be slow and it is difficult to manage and group tickets as well as project groups past the top level. It is not very intuitive and the searches are difficult to manage at times. Often there are conflicting search criteria based on how well your users adhere to your best practices. It can get overwhelming for organizations that have large backlogs of bugs and enhancments. **Recommendations to others considering Bugzilla:** I would definitely research exactly what you need and what is out there. Bugzilla is a really useful tool if you are just looking to have a bug ticketing system for your engineers and or development team. It doesn't work as well as you veer away from that core competency. But for the cost and in terms of a product that will help your teams organize their bugs, it is a good product. **What problems is Bugzilla solving and how is that benefiting you?** We use it for managing our software bug tracking. It is a solid tool for this endeavor. Unfortunately, we are also forced to use it for our project management and that is not its intended use. It has few if any integrations so most of the tooling we have to manually build to integrate with other project management systems we may utilize. ### 5. The most popular tool for bug tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd A. | Senior Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Bugzilla?** Great open source tool to manage and track bugs in a software or an application Email notifications Easy to use interface **What do you dislike about Bugzilla?** Not much to dislike but would be great to have better support or documentation guide **What problems is Bugzilla solving and how is that benefiting you?** Logging and tracking defects Defect management Creating graphical defect reports Helped the team to be more productive and efficient. ### 6. Bugzilla review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Bugzilla?** It's so simple to navigate first of all. Easy to use and user interface is simple and straightforward. **What do you dislike about Bugzilla?** Nothing as such. I find is useful for bugs tracking and we can manipulate it based on bugs status . **Recommendations to others considering Bugzilla:** Easy, simple, good for testers and developers and managers . **What problems is Bugzilla solving and how is that benefiting you?** Bugs tracking, bugs updates, commenting by developers or testers etc. ### 7. Bugzilla Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Bugzilla?** It is sending Emails for any updates that happen on the bug and showing the history too. Can Search for more than one bug at the same time. **What do you dislike about Bugzilla?** Loading Time takes a bit of time to move between bugs. **What problems is Bugzilla solving and how is that benefiting you?** It contains all the product bugs that we have. ### 8. Bugzilla is a web based bug tracking system. It is open source tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Bugzilla?** We can easily track the bug and check the current status of the bug and who is responsible for the bug. GUI is very user-friendly, and It is open source. **What do you dislike about Bugzilla?** GUI is not looks impressive. It is open source so we can not get direct support. It is difficult to customization. **What problems is Bugzilla solving and how is that benefiting you?** We will get a notification when team members change anything in the reported bug. It is amazing. ### 9. Its a *BugZilla*...hurrayyyyyyyy **Rating:** 5.0/5.0 stars **Reviewed by:** AnanthaRajkumar D. | Test Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Bugzilla?** Perfect for most of the data base systems Release versions for Perl **What do you dislike about Bugzilla?** Multiple release versions these days ,though it is good some times high to maintain the tracking. **Recommendations to others considering Bugzilla:** definitely challenging tool for the open forum with good features and version management **What problems is Bugzilla solving and how is that benefiting you?** So far good with the availability for database systems which we mainly work on with. ### 10. I have used bugzilla. bugzilla.zimbra.com it is nice search and simple to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Bugzilla?** I like Search and simple to use interface. **What do you dislike about Bugzilla?** The performance is really slow, especially we are using for open source project zimbra where large number of issues being logged and product history on 15 years. **Recommendations to others considering Bugzilla:** Great ticketing tool **What problems is Bugzilla solving and how is that benefiting you?** Good bug tracking tool can define work flow. integrate with reviewboards. ### 11. I have used Bugzilla for ResQsoftware Inc. needs of bug reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Bugzilla?** Very stable in comparison to Jira / constant workflow without any issues **What do you dislike about Bugzilla?** UI is not the prettiest, could be done in more modern way **What problems is Bugzilla solving and how is that benefiting you?** Bug Reports handling It is very stable to hold lots of documentation ### 12. Best in business all kinnd of testing **Rating:** 4.5/5.0 stars **Reviewed by:** IRANNA S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Bugzilla?** It is open-source and widely used for bug tracking. It is easily understandable for non-technical professionals as well. It can be used for mobile application testing, desktop and or web application testing; **What do you dislike about Bugzilla?** Sometimes it is difficult to maintain logged errors. **What problems is Bugzilla solving and how is that benefiting you?** Open source that makes it easy to get it !! Easy to integrate the issues with the tool.The built-in emailing system that will save some money. ### 13. Great tool for issue tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Namratha C. | Vulnerability management , Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Bugzilla?** Great error monitoring tool and it is very easy to find out issue history in Bugzilla. Reporting is good which helps to keep a track on and check the status of the bugs. **What do you dislike about Bugzilla?** The UI should be improved. It will be better if they provide the mobile Application which will improve the teams productivity. **What problems is Bugzilla solving and how is that benefiting you?** using Bugzilla to track the status of bugs/issues ### 14. Basic Tool for Issue Monitoring. **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Bugzilla?** Valuable Tool for tracking the issues with aid of the Bugzilla and quick to search the issues with the help of keywords in the search functionality. We can easily find out the issue history in Bugzilla. **What do you dislike about Bugzilla?** I believe UI is looking very old and need to have improvements on the UI in Bugzilla. **What problems is Bugzilla solving and how is that benefiting you?** This platform helps us to manage/track the issues and update the issues, create the issues of the project. ### 15. It is an great Tool for Issue Tracking. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Bugzilla?** This was perfectly easy with Bugzilla. Great error monitoring tool with control of a development program. **What do you dislike about Bugzilla?** The UI of Bugzilla must be standardized and often further intuitive. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla facilitates easy identification and controlling of problems with both the assistance of Bugzilla and so we can make the cause unnecessary quickly made by searching for the list of complaints identified to every system. ### 16. Bug reporting & maintainence is easy with BugZilla **Rating:** 4.5/5.0 stars **Reviewed by:** Ansab Z. | Abdul Rahman, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Bugzilla?** The bugs can easily be reported, statuses can be easily updated, various sub-options can be made available on the reporting form like the version, platform, category, sub-category of bug helps in sorting and arranging the bug to get it directed only to the relevant team personals. Remarks can be given and all the information is packed into a individual thread. It also allows to report a bug as duplicate when found so. It has good searching capability and gives results by searching the entire data for keywords while writing the bug title to minimize redundancy. Reporting facility enables managers & leads to check the status of opened & closed bugs and reports can be customized based on various factors. It is very light-weight, simple and native user-interface **What do you dislike about Bugzilla?** There should be better user-interface provided for better interactions and visibility. Ability to attach videos as attachment is also not yet available although images can be attached easily. They should also provide a mobile application for carrying out the task through the use of smart-phones on the go, which will enhance the productivity of the team; for now we need to use it in the browser. **Recommendations to others considering Bugzilla:** All the members of quality assurance team are recommended to use it. It is a very good tool to maintain the status of bugs reported, resolved etc thereby helping in improving the quality of the product to be delivered by the company. It is available for no cost and thereby helps in getting freedom from financial aspects. **What problems is Bugzilla solving and how is that benefiting you?** The bugs are reported with the relevant information by any member from the quality assurance team especially the software testers. They are to be noted and reviewed by the development team for the existence and suitable solutions or patches can be provided; corresponding status is updated in the Bugzilla for that bug and they can mention the comments if any in the same thread. The quality assurance manager can then give his/her remarks for the same and may consult the team through the comments. Reports can be obtained after regular interval period which can be managed by the product manager and relevant feedback can be passed on to the Product Lead ### 17. Basic, simple and light use tool for Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Sayed S. | Sayed Shad Ahmad Zaidi, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Bugzilla?** Roburst to use and simple, easy navigation . Lot of customization are available for various modules & phases of the product quality testing. Above this, it is a free software tool hence very useful for small size organizations especially the start-ups to ensure their product quality remains at the top-notch & is tested in various conditions.There is also free support available for resolving any issue, although paid support is also available if there is a need to high expertise support. The communication between the entire team members can be done easily on the threads using comments. Status of any bug/defect can be easily tracked with the help of BugZilla. Reports can also be generated about list of bug for a particular status of version. Search feature is very good and has a lot of options to fetch relevant thread of bug/defect reported. Various hierarchy level organizations also can use this as it allows relevant access to respective level of user viz. Manager, Lead, Member, Analyst. **What do you dislike about Bugzilla?** The UI is not at all good. It has a very simple UI and doesn't provide end-user a user-friendly experience. Due to this fact, lot of people move out for the better tool if they are having enough budget to afford the paid softwares alternative to BugZilla. **Recommendations to others considering Bugzilla:** It is a very light-weight tool for easily managing the quality test of any product. Bug can easily be reported and it's status can be tracked, updated whenever required depending upon the role assigned to the relevant member. **What problems is Bugzilla solving and how is that benefiting you?** When a member of quality assurance team finds a bug in the product of the organization, it is reported in the BugZilla for action. Managerial people can track the status of the bug. Multiple search filters and various sub-options are really user-friendly and helpful. ### 18. Bugzilla is Issue Tracking Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2020 **What do you like best about Bugzilla?** Bugzilla was absolutely safe. Fantastic Bug Tracking platform including managing the system from the group. **What do you dislike about Bugzilla?** The Bugzilla user interface needs to be streamlined and much more transparent. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla provides the simple to track and trace the Bugs with the help of the Bugzilla and we can easily create the defect density report by looking into the number of the Bugs Reported in the tool for each application. ### 19. Bugzilla review by Test Engineer **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Bugzilla?** Its completely free. Decent Bug tracking system with good community support **What do you dislike about Bugzilla?** Rigid. No custom workflows. Not more than a bug tracker, cant manage agile projects **Recommendations to others considering Bugzilla:** If you are looking beyond a bug tracker, Bugzilla is not for you. **What problems is Bugzilla solving and how is that benefiting you?** We moved to Bugzilla to save money. Even though its solving the purpose, its reporting is not flexible. Very limited custom field options ### 20. Great Bug Tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjitha V. | Ranjitha, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Bugzilla?** When it comes to tracking bugs the first name of choice would be Bugzilla. The controls are intuitive and self explanatory. **What do you dislike about Bugzilla?** Bugzilla is a bit clunky at times with saved bug reports not getting saved. Search won't work properly at times. The GUI is quite old fashioned. **Recommendations to others considering Bugzilla:** Bugzilla is a good open source product which is indeed a good choice for small and medium sized businesses. **What problems is Bugzilla solving and how is that benefiting you?** To perform a simple task no need to navigate through sub-menus. Search is very fast and precise when we need to search for any particular bug report. Logging bugs is made very easy and email notifications are sent to set groups easily to be aware of the bugs. ### 21. Bugzilla review **Rating:** 4.5/5.0 stars **Reviewed by:** Avirup K. | Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Bugzilla?** Advance Search feature enables developers to initiate advance search queries to track and list defects. **What do you dislike about Bugzilla?** User interface of the Bugzilla is not so user friendly to utilize it for defects tracking. **Recommendations to others considering Bugzilla:** it's free and open source defect tracking tool and you can implement this tool in your project to improve the quality of the product. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla will assist for creating the defects and tracking the defects and also helpful to increase the software productivity quality. ### 22. Bugzilla is easy tool to track the defects **Rating:** 4.0/5.0 stars **Reviewed by:** Akhilesh K. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Bugzilla?** In Bugzilla, User can easily track the defects and ability to report bugs on project updates. Bugzilla is integrated with business email was extraordinary to see the status of the individual update. **What do you dislike about Bugzilla?** Uploading the attachments in Bugzilla has limited file size and need to be more simplified on UI **Recommendations to others considering Bugzilla:** For tracking defects with this tool is good. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla is an excellent choice for small and medium projects. It has very simple and clear, easy to use interface which is a very superior choice beginner too. Bugzilla allows managing multiple projects at the same time. managing and tracking defects are easy in Bugzilla ### 23. Freeware issue tracking tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Bugzilla?** It permits the developer to keep track of important defects in their application effectually. **What do you dislike about Bugzilla?** irregularly the screen shots of application is not attached in the ticket due to file size is more. **What problems is Bugzilla solving and how is that benefiting you?** With help of bugzilla we can track the issue for instance how many issue are fixed and how many issues are not fixed. In bugzilla, we can give the severity and priority for issues. ### 24. flimsy Defect tracking Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Monika K. | Working as Senior Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Bugzilla?** 1. Easy to create the defects. 2. Buglist in Multiple Formats. 3. electronic mail notification is helpful any changes made in the Bugzilla. 4. Automatic Duplicate Defect Defection is good. **What do you dislike about Bugzilla?** It is hard to upload the screenshot in attachments. **Recommendations to others considering Bugzilla:** Open source issue tracking tool helpful for your quality assurance team. **What problems is Bugzilla solving and how is that benefiting you?** 1. Testing teams are used to report the issues in Bugzilla. 2. Reports and Charts are a very advance reporting system in Bugzilla, advance reporting system will give the how may your bugs reported you. ### 25. Web based bug tracking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Bugzilla?** Easy to search the bug by using the advance search capabilities features. It supports multiple formats for Bug lists. Easy to find the duplicate by using automatic duplicate bug detection. **What do you dislike about Bugzilla?** I found difficult to attach the screen shots while reporting bug and if that screen shots file size is more. **What problems is Bugzilla solving and how is that benefiting you?** Easy to track the issues/bugs and create the issues in bugzilla and duplicate defects can be easy identified by automatic duplicate bug detection feature. ### 26. Bugzilla kills bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Bugzilla?** The software is simple and effective and it was easy to build a front end for clients to submit bugs. **What do you dislike about Bugzilla?** The option for tracking time was not as robust as I would have liked. **What problems is Bugzilla solving and how is that benefiting you?** It allows our team to automate some tickets to facilitate a quicker response to customers. ### 27. Good bug tracking tool **Rating:** 4.0/5.0 stars **Reviewed by:** Manju S. | Teaching Assistant, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about Bugzilla?** 1. The ease of using this tool is the best part of it. 2. One can track their bug from start to finish and always choose to re open it, if one is not satisfied with the output. 3. This also has an option of including members who should be intimidated when a bug is raised. 4. It allows the users to select a priority and severity depending on the fact that if a bug is road blocker. 5. The search tab is pretty simple if you know how to use the advance search feature to search for a bug. 6. They feature of changing the assignee is also an added bonus. 7. Changing the status of the bug throughout the bug tracking cycle is makes it easier to pull out report of all the bugs that has been opened or closed in the current month. **What do you dislike about Bugzilla?** Their is nothing in particular that i dislike about bugzilla, but sometimes i do feel the integration with github is pretty week. **Recommendations to others considering Bugzilla:** Good as a bug tracking tool. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla is a good bug tracking tool, ensuring to track a bug generated and following it till start to the end. It has various field which lets us rank a bug depending on its priority and severity. ### 28. Best and most well-known Bug tracking Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Poornima P. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Bugzilla?** The best open source tool available for bug tracking with a simple user friendly interface. **What do you dislike about Bugzilla?** Sometimes bug reports are not saved properly and sometimes search fails to function as expected. **Recommendations to others considering Bugzilla:** Effective Bug Tracking Tool highly recommended for keeping a track on bugs. **What problems is Bugzilla solving and how is that benefiting you?** Effective and up to mark in bug tracking. ### 29. Issue/Bug tracking professional tool **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek K. | Business Process Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Bugzilla?** It is easy to use and simple to implement, the best part is it's comes for no charges and covers many important features which lacks in paid tools. **What do you dislike about Bugzilla?** We always have some con in any product but nothing too specific to highlight. Input capturing can be made more detailed. **Recommendations to others considering Bugzilla:** As far as a free tool is considered, Bugzilla is very self sufficient in terms of all the attributes required in a issue tracking tool. But if budget allows to have a more powerful tool which has capacity beyond issue management then there are many other tools which one may need to evaluate. **What problems is Bugzilla solving and how is that benefiting you?** Issue raising and tracking made more efficient and easy. Testing results can be easily updated and communicated to developers and back to testers. In terms of benefit realization, it definitely saves times in both the above mentioned cases and makes it more convenient and standard. ### 30. Bugzilla User Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Bugzilla?** Bug reporting is easy in the Bugzilla Tool and its a web-based. and Tracking is easy **What do you dislike about Bugzilla?** Bugzilla is not so user-friendly compare to Jira Defect Tracking Tool. **What problems is Bugzilla solving and how is that benefiting you?** we use for defect tracking and reporting and to find the number of defects reported by particular user. ### 31. It works, nothing special **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Bugzilla?** You can save custom searches which is helpful when I'm in charge of watching several different types of things. **What do you dislike about Bugzilla?** I wish it allowed you to upload more than one attachment in one go. We always have several documents with a fix and it's frustrating to get 3 emails for one update. **What problems is Bugzilla solving and how is that benefiting you?** It helps keep things organized, makes it easy to know whose currently in charge of an issue. ### 32. Bugzilla- my first bug tracking tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2018 **What do you like best about Bugzilla?** Simple basic bug tracking and management tool. Its a open source tool. Well organised and user friendly interface. It can handle multi projects. Good for reporting and maintaining the data. We also attached some screenshot or document for proof. **What do you dislike about Bugzilla?** Some features missing in filtering option. Big attachment likes test result documents, pdf etc can't be uploded sometime. Little bit old fashioned now. **What problems is Bugzilla solving and how is that benefiting you?** Really helpful in tracking manner like, Bug tracking and reporting Time tracking Helpful for Project management group for decisions. ### 33. It's pretty simple, but it works **Rating:** 3.5/5.0 stars **Reviewed by:** Andrey Z. | Супервайзер, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Bugzilla?** Main is its price, or rather there is no price, It totally FREE, also it open source. Bugzilla has excellent community support. It is very convenient that the bug list is also available in the iCal format and I immediately see all the errors in my calendar. At the end of the day, I can see how much I spent on fixing this bug, it improves my productivity. **What do you dislike about Bugzilla?** I don't like the weak integration with Github. Also, it has not a very convenient standard review. At once I had problems with automatic duplicate detection. **Recommendations to others considering Bugzilla:** It's pretty simple, but most importantly, it works and does it well. If you have a small budget, you should try Bugzilla. But first, find a good administrator or a person who has already worked with Bugzilla, this will help you very much. **What problems is Bugzilla solving and how is that benefiting you?** First, we used it only to track errors, but with the time we also optimized working processes, monitoring, and reporting.I control the work of other departments and receive weekly reports by e-mail. ### 34. Awesome Bug tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak C. | Senior Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Bugzilla?** Bugzilla is one of the best and top rated Bug filing and tracking tool, which is very much used in most of the top tier companies **What do you dislike about Bugzilla?** Nothing to dislike as such, but its good if we query the filed bugs using Location, IP etc **Recommendations to others considering Bugzilla:** Bugzilla is a very useful and helpful bug tracking tool. Its easy to file bugs, track the bugs based on reporter, assignee, dev, and we can create multiple sub releases under bugzilla for tracking bugs under each specific release, thereby minimizing the effort for any management leader to go and look each bug. Its widely used in most of the software companies, and day by day more number of users are depending on bugzilla for their every day bug activity :) **What problems is Bugzilla solving and how is that benefiting you?** Using bugzilla, its makes most of our bug filing and tracking duties easier. Its easy to file a bug, query bugs based on reporter or assignee, overall a very usefull tool ### 35. Filtration system at its best **Rating:** 4.0/5.0 stars **Reviewed by:** Haresh S. | Software Developer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Bugzilla?** Email notifications are perfect and on time without any delay or hassle and suits the need perfectly.I normally used the advanced search option to keep track of all the errors and wide range of formats for the bug list ,11 localizations in the tool help me to fix and recover the old lost data and most of the times provide informative reports and information and a lot of add-on which makes the tasks easier **What do you dislike about Bugzilla?** Sometimes it is pretty slow ,outdated and inefficient and lags a lot ,bug navigation complexity is more and less of customization and i could use only the pre-built in features and not much more than that and the plugins are also limited which is quite a troublesome experience for me **Recommendations to others considering Bugzilla:** Has patch viewer,supports bug fix in different file formats ,and also does automatic duplicate bug detection which identifies if there is a mismatch in the data and could potentially watch other mainstream data **What problems is Bugzilla solving and how is that benefiting you?** Helps a lot in test case management with help of an extension called testopia and can be used for ERP as well,The maintenance of the website is continuously taken care by the bugzilla and provides suggestions as well ### 36. A superb free tool , bug tracking system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Bugzilla?** fast to learn, may videos, team working capable, patch viewer. **What do you dislike about Bugzilla?** Not found features I dislike, I use it with my teammates It helped me to track bugs and solve them. **Recommendations to others considering Bugzilla:** Make it easy to track bug, with teammates. **What problems is Bugzilla solving and how is that benefiting you?** Very usefull to query bug, helps so much with my web portals, great report useful in meeteng- ### 37. Bugzilla reliable but old and outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Darshak T. | Lead Software Architect, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Bugzilla?** Its a reliable and well used product. allows for pretty much any customization. Was the workhorse for many dev teams in the past. Due to its long usage history, the interface is well known. **What do you dislike about Bugzilla?** The code base is now old. Compared to systems like Trac and Jira, it feels very clunky. Any customization besides the very basic stuff requires changing the code. **What problems is Bugzilla solving and how is that benefiting you?** We used bugzilla as a defect tracking system for a long time. At that time, it was the only system that we could customize to our needs and was critical to our operations. We have since then moved over to other modern systems. ### 38. Bugzilla Overview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Bugzilla?** The ability to sort and search for bugs depending on project, name, or assignee. I also like that I can create unique links to send to coworkers for quick access to chat about or assign bugs as well. **What do you dislike about Bugzilla?** Overall, I love all aspects except for the actual interface - I think it's a little outdated and could use a design/UX redesign to look more sophisticated **Recommendations to others considering Bugzilla:** Love using this site to organize our QA bugs by project, and having one place to categorize and access all of our QA bugs. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla helps our business by being able to group and categorize all bugs we need to fix for projects in one place, making it an organized and specific way to assign work to our developers. ### 39. Keeping the Bugs under control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about Bugzilla?** Bugzilla is a good tool that every software company should consider investing in implementing. It's easy for both technical and non-technical users to navigate and my favorite thing is linking incidents to a particular bug, so you can easily quantify the magnitude of an issue. **What do you dislike about Bugzilla?** There isn't really anything in particular that I dislike. I haven't tried to use the mobile app. **What problems is Bugzilla solving and how is that benefiting you?** The very crucial thing this helped us with is getting a scope of the quality of the product and then which items we should correct first. ### 40. Easy bug tracking tool **Rating:** 3.0/5.0 stars **Reviewed by:** Abhishek A. | Product Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Bugzilla?** - Optimized database structure for increased performance and scalability - Able to schedule reports - Different views on bugs **What do you dislike about Bugzilla?** - Attachments are not shown in the threads - Difficult to track multiple threads **Recommendations to others considering Bugzilla:** Can use it for live bug tracking but it very difficult to use at the QA stage as multiple threads are difficult to track. **What problems is Bugzilla solving and how is that benefiting you?** To track live bugs ### 41. Good enough **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about Bugzilla?** It's easy to use and cheaper than most bug trackers. It's rarely down. **What do you dislike about Bugzilla?** The task search is clunky and it took a while for me to see the results that I really wanted, it defaulted to me seeing the list to tasks that are assigned or in progress, once the task is "Resolved", it would be out of my default list. There is no send email function. The email function would really be helpful in sending bug details to our QA and BA. **What problems is Bugzilla solving and how is that benefiting you?** We use bugzilla mainly for tracking bugs in our software. It's easy to use so anyone new can get the hang of it. ### 42. Bugzilla **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi Y. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Bugzilla?** All the bug history on a common platform. **What do you dislike about Bugzilla?** Everything is perfect I don't find anything wrong or negative. **What problems is Bugzilla solving and how is that benefiting you?** We raise and report the bugs in Bugzilla. ### 43. We use Bugzilla for bug reporting and tracking problem cases. It's free to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Bugzilla?** it's free to use. bug reporting and tracking problem cases **What do you dislike about Bugzilla?** installation is not easy. need more support on web apps **What problems is Bugzilla solving and how is that benefiting you?** we use it for bug reporting and tracking problem cases. ### 44. Bugzilla works well for formal bug tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony R. | Customer Support Manager, Music, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2017 **What do you like best about Bugzilla?** The advanced search filters on a wealth of fields, allowing for a high level of granularity. You can sort the results by a number of fields, as well. You can include multiple emails for update notifications so all involved stay in the loop. You are also able to customize your filters and access them quickly. There's also a built-in shortcut for listing all of the entries that you logged. This helps with older bugs that you may have forgotten the details on. **What do you dislike about Bugzilla?** It's sometimes difficult to wade through the search results if your search parameters are not precise enough. **Recommendations to others considering Bugzilla:** It works well for technical-minded people. **What problems is Bugzilla solving and how is that benefiting you?** We're able to report, store, track and quantify bugs against software and firmware. This allows for coordinated communication across departments. ### 45. Managing Software Bug and release **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2017 **What do you like best about Bugzilla?** Very useful tool to manage and catalog bug and enanchment software devolop **What do you dislike about Bugzilla?** Some difficult to serarche bug only by tiltle **What problems is Bugzilla solving and how is that benefiting you?** We finnaly find a toll to insert all bug and a backlog to fix and enanchment ### 46. Too basic, ugly interface, not the most intuitive. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2017 **What do you like best about Bugzilla?** It was free! It was also easy for our developers to understand, easy to identify bugs/issues, with comments, notes, etc. We enjoyed that you could add screenshots and comments. **What do you dislike about Bugzilla?** It was no frills, and hard to use. The interface was not pretty. I could not identify how to set up work streams or assign / add followers. It seemed too basic for us. Other PM tools in my past have been much easier / robust for my teams need. **Recommendations to others considering Bugzilla:** Be sure to map out exactly what you want from a Bug tracking software - as in a checklist of sorts. Then, review 3-5 and pick the one that fits your needs most. **What problems is Bugzilla solving and how is that benefiting you?** Tracking bugs and issues during the development process of an iOS & Android app. ### 47. Simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Tanvee A. | Project Coordinator - Tech, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2017 **What do you like best about Bugzilla?** Same as title. Ease of use, any novice can pick up easily. **What do you dislike about Bugzilla?** Too many fields are required to be filled to report even small bugs/ fixes. **Recommendations to others considering Bugzilla:** If you are totally a software dvelopment company, bugzilla is great. You can link the edits with repo and also look for past bugs conveniently. **What problems is Bugzilla solving and how is that benefiting you?** Mobile app bug reporting ### 48. Old-skool but established **Rating:** 3.5/5.0 stars **Reviewed by:** Elio Q. | Community Lead, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2017 **What do you like best about Bugzilla?** I like that email etiquette is applied on Bugzilla by the way it feels. It feels like sending an email to colleagues, but this happening in a bug tracker. It might lose a lot of casuality this way, but it actually is a great way to avoid clutter. **What do you dislike about Bugzilla?** User Interface is outdated and needs vast improvements. The initial learning curve is quite steep as well. I had a hard time refining my search settings when searching for bugs, which might be a little bit of an experiment. **What problems is Bugzilla solving and how is that benefiting you?** We are using Bugzilla at Mozilla and it's a great way to track things without too much clutter. We can work on issues and bugs from our emails as well if needed, which helps a lot when there are various communication channels. ### 49. Bugzilla **Rating:** 3.5/5.0 stars **Reviewed by:** Minerva L. | Associate Director, IT Business Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Bugzilla?** There's a lot of fields to be descriptive about bugs. **What do you dislike about Bugzilla?** No integration to other agile soft ware services i.e. JIRA. **What problems is Bugzilla solving and how is that benefiting you?** It needs more integration to other services. ### 50. Track bugs with Bugzilla **Rating:** 3.5/5.0 stars **Reviewed by:** Jason C. | Email Marketing Specialist, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Bugzilla?** Bugzilla is a very useful tool for detecting bugs quickly. My previous team used it and it was a great tool to have for any size businesses. It was simply a versatile, affordable bug tracking system. The platform comes with a standard list of default bug statuses and resolutions which was very helpful. Giving visibility on the bug's statuses and resolution parameters made it a lot easier for others to go check the updates instead of being bombarded with emails. **What do you dislike about Bugzilla?** The user interface can be improved to be more user friendly. It takes long to load at time, so it would be nice to see a fix on that. For first time users, it can be difficult to navigate and create a bug ticket. **What problems is Bugzilla solving and how is that benefiting you?** It's a great affordable bug tracking tool to use. It definitely does its job (to track bugs), but also it helped with organizing bugs by statuses. ## Bugzilla Discussions - [Why bugzilla](https://www.g2.com/discussions/36912-why-bugzilla) - 1 comment, 1 upvote - [integration](https://www.g2.com/discussions/35224-integration) - 1 comment, 1 upvote - [I am software tester,can i use Bugzilla for testing softwares.](https://www.g2.com/discussions/i-am-software-tester-can-i-use-bugzilla-for-testing-softwares) - 1 comment, 1 upvote - [View Bugzilla pricing details and edition comparison](https://www.g2.com/products/bugzilla/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A52%3A09+-0500&secure%5Bsession_id%5D=63918220-0e99-4248-9b19-979aaa6f785c&secure%5Btoken%5D=622d16708382dd5e4ce2de94477bdaa38abb6556a0963317815c25f7e0597632&format=llm_user) ## Bugzilla Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Bug Monitoring** - Analytics - Bug History - Data Retention **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Bugzilla Alternatives - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,410 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - 4.5/5.0 (873 reviews) - [MantisBT](https://www.g2.com/products/mantisbt/reviews) - 4.0/5.0 (79 reviews)