# Bugzilla Reviews **Vendor:** Bugzilla **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 3.9/5.0 **Total Reviews:** 113 ## About Bugzilla Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack. Consequently, Bugzilla has quickly become a favorite of thousands of organizations across the globe. Product demo can be found at [https://bugzilla.ninja/](https://landfill.bugzilla.org/) . Use of the "Request a Demo" button will be ignored; there doesn't appear to be a way to remove it from this page. ## Bugzilla Reviews ### 1. The product is best for issue raising purpose **Rating:** 4.0/5.0 stars **Reviewed by:** sourav s. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Bugzilla?** The issue raising process of this product is so efficient that any rookie in the technical field can raise the issue without any problem. If gmail has been configured in the tool, person related to the issue will get the email related to the issue raised. Rest API is also available. Get an email about any change made in Bugzilla. You can estimate how many hours a bug will take to fix, and then keep track of the hours you spend working on it. You can also set a deadline that a bug must be complete by.Bugzilla supports the ability to move a bug from one Bugzilla installation to another. This even works across versions, you can move a bug from a Bugzilla 2.16 installation to a Bugzilla 3.0 installation without having to do any manual work. **What do you dislike about Bugzilla?** Agile planning and reporting is not possible. We cannot customize the dashboard. These are one of the reason I some times think switching to other software would be good. **Recommendations to others considering Bugzilla:** Using Bugzilla is easy to go. Only thing it need is to do lot of development in the field of UI. **What problems is Bugzilla solving and how is that benefiting you?** Internal technical issue raised through Bugzilla. ### 2. Excellent tool for people who don't need exotical interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2017 **What do you like best about Bugzilla?** Clean in its logic, has all the features you need and is very easy to adapt to your needs. It is easily customizable. Has excellent security **What do you dislike about Bugzilla?** Its team is lacking in looking at the future. It has a huge potential outside of bug-tracking for ticketing system, management system and so on. But its plugins and integrations are lowering down year by year **Recommendations to others considering Bugzilla:** Bugzilla is PERFECT for bug tracking and for tracking single objects (activities, bugs, resource, etc.). Fast, cheap, reliable, etc. It lacks in integrations with any other software **What problems is Bugzilla solving and how is that benefiting you?** Used it in different instalaltions as: - bug tracking system OR - database for handling resources, costs, skills, their activities, etc. - activity tracker for distributed team ### 3. Great simple bug tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Mike J. | Head of Product, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2017 **What do you like best about Bugzilla?** It's not complicated. It handles bug tracking and we've used it for our development tracking for bugs and new features. It's customizable, but not difficult to use. I've tried a variety of other tools, and this on doesn't get in the way, and I don't have to spend too much time managing the process, which is nice. **What do you dislike about Bugzilla?** I wish I could have more control over editing text within bugs, and if there is a lot of activity on a ticket, then it can get unruly. The UI leaves something to be desired. **Recommendations to others considering Bugzilla:** It is a decent free option for project management or bug tracking. **What problems is Bugzilla solving and how is that benefiting you?** It serves as a project management solution to document development efforts. ### 4. Very good bug tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Harikrishnan P. | Associate Principal Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2016 **What do you like best about Bugzilla?** I have been using Bugzilla for last 4 years. It has all features I need. Email notification is a great feature. So the person who manages the project and CC list will get notification for new bug reporting, bug status change and comments. Comments enables us for a discussion within a bug. It supports LDAP login which is very useful. In addition to that there is project versioning option which helps us to group bugs according to software version. **What do you dislike about Bugzilla?** Bugzilla is little heavy compared to new web applications. It takes more time to load. UI is not attractive. I don't see any option to change theme. Bugzilla is not single window application. Hence it has to reload every page. **Recommendations to others considering Bugzilla:** It's free. Easy to use and easy to setup. Email notification is really useful feature. LDAP support is there so no need to create user accounts. **What problems is Bugzilla solving and how is that benefiting you?** I'm using Bugzilla for mainly bug tracking and for discussion about the bug. Also I use it for suggesting possible solution for the bug using comments. Email notification helps me to skip mailing the developer manually after submission of a bug. LDAP support is very good. So I don't have to create buzilla account for every team member. ### 5. Review from a QA Lead's perspective **Rating:** 3.0/5.0 stars **Reviewed by:** Isaiah H. | Associate Director of QA, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2016 **What do you like best about Bugzilla?** I truly enjoy Bugzilla's ability to link issues together. **What do you dislike about Bugzilla?** I'd love for Bugzilla to be easily implemented into varying Content Management Systems. As a QA Lead for an Interactive Marketing company, we use both Bugzilla and Mavenlink to track our work. Unfortunately, Bugzilla is not prepared to be merged with Mavenlink. This causes my company to track our work within two systems, instead of the ease of one. Another aspect that could be improved is the ability to customize preferences and settings. Bug-flow is extremely important to our company, and I'd like to see more flexibility around customization. **Recommendations to others considering Bugzilla:** If you are currently using an additional CMS to track company work, please be sure that Bugzilla is capable of interacting with it. **What problems is Bugzilla solving and how is that benefiting you?** We work with many companies, and for each product/project, we usually incorporate upwards of 10+ elements. Bugzilla allows us to accommodate the the large amount of elements. ### 6. Good Bug Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** James S. | UX & Product Design Lead, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Bugzilla?** Ability to change multiple bugs at once. Ability to save multiple searches. **What do you dislike about Bugzilla?** Whining notifications No markup Difficult to configure fields for display. **What problems is Bugzilla solving and how is that benefiting you?** Capture Product and Customer Issues. Transparency of bug capture process ### 7. Good software to keep track of bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Marc J. | General Lab Supervisor, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2016 **What do you like best about Bugzilla?** Bugzilla is an efficient program to keep track of bugs in any software used within my company. The process is well-streamlined and allows for easy flagging and repairing of any detected issues. One can manage multiple projects at once. Customer service is well taken care. **What do you dislike about Bugzilla?** Implementation especially on windows system can be a little painstaking and lengthy. **Recommendations to others considering Bugzilla:** Overall good experience - would recommend f in the market for an issue-tracking software. Heard other more "IT knowledgeable" coworkers say it was better than Trac and Jira (though did not personally experience either of them). **What problems is Bugzilla solving and how is that benefiting you?** Optimizes processes, improve IT efficiency, identify and repair any bugs and issues in operating softwares. ### 8. The standard open source bug tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Wayne A. | Founder, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2016 **What do you like best about Bugzilla?** Everyone knows Bugzilla. Has all needed functionality. **What do you dislike about Bugzilla?** Security model is unusual and is difficult to set up for advanced situations.. **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking. ### 9. Clean and easy way to file bugs. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah C. | High School Special Educator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2016 **What do you like best about Bugzilla?** I like that it is a simple interface with minimal distractions. It has clear entry fields and works well in Chrome. **What do you dislike about Bugzilla?** I dislike that bugs sometimes get double filed or error out, causing me to have to double back. **Recommendations to others considering Bugzilla:** It is a simple program, allowing me to get the job done quickly without hassle. **What problems is Bugzilla solving and how is that benefiting you?** I have been using this to submit my bugs for contract work, allowing me to complete my projects. ### 10. Easy-to-use issue tracking software. **Rating:** 3.0/5.0 stars **Reviewed by:** Michael P. | Senior Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Bugzilla?** Simple to use interface, runs in any web browser. Details are granular enough to convey a basic idea or a complex analysis depending on the ability and willingness of the user. **What do you dislike about Bugzilla?** It's only for bugs, really, and not good for much else. The same things can be accomplished by a more fully-featured project management tool. **Recommendations to others considering Bugzilla:** It's great for simple issue tracking, but consider other project management software as well. A good suite of tools will include something to track bugs just as well as Bugzilla can. **What problems is Bugzilla solving and how is that benefiting you?** Recording of issues with the products, tracking statuses of those issues, and assigning them to engineers to fix. The reporting tools are not bad and can give project managers and stakeholders a good idea of the state of their products. ### 11. Interesting tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2015 **What do you like best about Bugzilla?** It's a very useful tool. It helps you to track bugs very easy. Also you can install it in you local network, so you and your team can use it without internet conection. It has email notification so it let you know when you have some new bugs waiting for you. One more thing, it's very fast. **What do you dislike about Bugzilla?** The things I dislike from Bugzilla is that is a little difficult to configure and start to use it for the first time. Also it has a simple UI, that remembers the 90's, so I think that could be better. Also it doesn't let you interact with your bugs by email. **Recommendations to others considering Bugzilla:** It is a very useful and fast tool. It let you track any bugs and see them at a dashboard with all the information that you need to start to work. Also you can track your lastest bugs and see what change in all of them. **What problems is Bugzilla solving and how is that benefiting you?** We use it in our company to develop software. It's very useful because it tracks every bug of you systems, letting you specify which system and version is having trouble. The priority and severity gives you a quick reference of which bug solve first ### 12. Awesome bug tracking tool used to communicate issues discovered during testing !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2016 **What do you like best about Bugzilla?** I personally like the fact that it is web-based, free and has many options to help keep track of issues I find on my projects during testing. I used this tool in conjunction with another tool since we have customers that log issues as well.. Bugzilla provides me the ability to communicate with team-mates without setting up meetings and the ease of capturing, tracking and closing defects. Using this tool helps my customers enter their own issues and gives them peace of mind that they can directly communicate with us and not have to interrupt their day with unnecessary meetings or phone calls to inform us of issues. I also like that I can communicate back with our customers when the issues is resolved and closed to their satisfaction. The main reason our customers use the tool is it help reduce costs of buying other tools which can be expensive and not give the required features needed. **What do you dislike about Bugzilla?** The only downside to using Bugzilla is when we have submitted a bug in the past in the tool, it can sometimes take week(s) to get it resolved but since it's free it's not a big concern. We have found a work-around even if it mean using our other tool. **Recommendations to others considering Bugzilla:** This is a great free tool to use and help bridge the gap between your staff and end-users (customers). Bugzilla gives customers satisfaction in knowing they can contribute to the success of their product by being hands on during production/implementation. Communication also improves not only within the team but also everyone who contributes to the products implementation. **What problems is Bugzilla solving and how is that benefiting you?** Low costs, better communication between the project team and customers, increased productivity due to the quick and easy use of tool, having our customers engaged from beginning to end helps us stay on top of things. Our customers are happier since they have direct contact and input with us on issues. ### 13. Project managee **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2017 **What do you like best about Bugzilla?** Notification functionality works well enough **What do you dislike about Bugzilla?** Doesn't store log files in an easy searchable way **What problems is Bugzilla solving and how is that benefiting you?** Tracking defects ### 14. Review for Bugzilla **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2017 **What do you like best about Bugzilla?** Easy to use for development bug tracking. **What do you dislike about Bugzilla?** Customization of dashboard and interacting with bugs is little difficult. **What problems is Bugzilla solving and how is that benefiting you?** Have used mainly for internal bug testing. Bug tracking is easier. ### 15. This is one of the best tool I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Bugzilla?** Its functionality & use is awesome It is one of the best tool to manage whole bug life cycle **What do you dislike about Bugzilla?** I look forward to nee improvement in mobile apps detection & time tracking module.but that are minor otherwise this is one of the best tool **Recommendations to others considering Bugzilla:** Its an awesome tool with good set of features **What problems is Bugzilla solving and how is that benefiting you?** This is one of the bug tracking tool we are using constantly in our each projects ### 16. Good tool to manage bugs but not really scalable. **Rating:** 3.0/5.0 stars **Reviewed by:** Divya J. | Senior Software Engineer, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2016 **What do you like best about Bugzilla?** Highly customizable and provides integration with large number of other applications used for Product development. **What do you dislike about Bugzilla?** Not so good search. sometimes its hard with large number of bugs. **Recommendations to others considering Bugzilla:** more scalability **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking, communication and progress of various defects. Tying them with various releases/branches and phases of project. ### 17. Classic Bug Tracking System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2016 **What do you like best about Bugzilla?** Easy to use, customizable, free, easily integrated to CVS system **What do you dislike about Bugzilla?** The interface is kind of old-fashioned; however, not very big deal **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking with our version control system. With the bugzilla we can easily discuss and solve a software issue in a short time. ### 18. I use it everyday. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Bugzilla?** It saves company spending. At least 50% of my time work is driven by Bugzilla. So, I am Bugzilla Driven Engineer (BDE). :-) **What do you dislike about Bugzilla?** There are more new tools available now, with more new features. These new tools also bring much more Collaboration. **Recommendations to others considering Bugzilla:** Many companies are still using Bugzilla. It's better to know it. **What problems is Bugzilla solving and how is that benefiting you?** debug. ### 19. I'm using last 2 year **Rating:** 3.5/5.0 stars **Reviewed by:** Ajay M. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2016 **What do you like best about Bugzilla?** it is very easy to raise bug to the development team. UI is user friendly to understand each and every functionality. **What do you dislike about Bugzilla?** Bug report excel sheet is not able to import. I have to write some script for this. **What problems is Bugzilla solving and how is that benefiting you?** Raise defect to the development team. ### 20. Great tool to report and track bug with a collaborative team work approach. **Rating:** 5.0/5.0 stars **Reviewed by:** Moin S. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2015 **What do you like best about Bugzilla?** BugZilla's ability to allow collaborative work among team member with ease of tracking and periodic updates/comments is one of its best features. Moreover, BugZilla's easy to use interface is an ice-cake for newbie testers and developers who are just starting bug tracking/testing and fixing. And yes, it is OpenSource so you don't have to pay a penny to use its any or all features! It has numerous other features like : - Its database capability is well optimized for speedy performance and scalability. - Strong security and data privacy. - Robust search and filter tool that can even remember your searches for future usage. - Integrated email capabilities. User profile and preferences. - Role based permission and privileges for different level of users. - It is widely and successfully used by Mozilla, world's leading browser with millions of users. **What do you dislike about Bugzilla?** Sometimes, its search feature with filter tool doesn't bring up desired filtered bug lists. Not sure if this is only me or everyone's issue. **Recommendations to others considering Bugzilla:** As mentioned earlier, its easiness, clean UI, remote team collaboration: these features are enough for a user to choose this tool :) **What problems is Bugzilla solving and how is that benefiting you?** I have been contributing to Mozilla's Firefox browser and FirefoxOS bugs verification, testing and fixing using BugZilla. This tool helps me collaborate with my test team located remotely (across different countries) and we work in real time. BugZilla has all features that any big global team of bug testers would look for. ### 21. Bugzilla is good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2016 **What do you like best about Bugzilla?** ability to add attachments and view history. **What do you dislike about Bugzilla?** Cannot edit or delete previous comments. **What problems is Bugzilla solving and how is that benefiting you?** software ### 22. Challenging to use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Bugzilla?** Bugzilla is not an ideal solution for our company it is hard to use for multiple group. The customization is not what we need for it to be. It works as a solution but could have many improvements to make it better. There should be better tracking and note availability. It is not easily searched as it is just by title. **What do you dislike about Bugzilla?** Search ability is the biggest issue I have when using Bugzilla, it just searches the titles and that means that I need to know how someone else tables something. **What problems is Bugzilla solving and how is that benefiting you?** We are solving bugs within our platform or multiple customers. It means everything is in one place but not easily used **Official Response from David Miller:** > Bugzilla's search is not only by title. You can literally search almost anything in a bug, including the full text of the comments on it and most of the fields. ### 23. Classic bug tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Robert T. | Sr. Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2016 **What do you like best about Bugzilla?** It is free, open source, well supported by software community, and it has minimal hardware requirements. **What do you dislike about Bugzilla?** Strictly limited to bug tracking. Based on CGI/Perl, so very old school. **Recommendations to others considering Bugzilla:** It is free, relatively easy to set up, and very stable. It is simple, but it works well. **What problems is Bugzilla solving and how is that benefiting you?** We use it strictly for tracking software defects. It does a fine job for what we use it for, handling all aspects of defect management. ### 24. Great, lightweight issue tracking **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Senior Android Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2016 **What do you like best about Bugzilla?** Really quick setup, useful for tracking issues. **What do you dislike about Bugzilla?** Nothing really - the system works and it works well. Other issue trackers have more/different features and it comes down to your team's workflow. **Recommendations to others considering Bugzilla:** Do it, it's the quickest and easiest issue tracking you'll find. **What problems is Bugzilla solving and how is that benefiting you?** Keeps everyone on the same page about the status of issues in a project. There's a hundred tools like Trello and GitHub issues and redmine, but Bugzilla is one of the fastest I've used. ### 25. Bug tracking made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2016 **What do you like best about Bugzilla?** With Bugzilla I was able to get the best from my development and from my projects. With no particular effort I was able to give roles, setup email notifications and prepare the workflow for my projects bug reportings. **What do you dislike about Bugzilla?** Maybe the UI doesn't look like innovative, and the themes available online aren't so nice. But the look is the last thing one should review in a such powerful software like this. **Recommendations to others considering Bugzilla:** Try it, and see if it's a valid alternative to Redmine. If it does suits your need, then this is the software you need. **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking is no more a pain for us. We've switched from Redmine to Bugzilla because of its features more focused on the bug tracking part. ### 26. Bugzilla is a good issue tracker and has many options for filing bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2015 **What do you like best about Bugzilla?** I like how bugzilla offers many options and fields to apply for a particular bug. I like how it provides advanced search for bugs to quickly navigate. **What do you dislike about Bugzilla?** I dislike the security model. Just recently there was a big breach in bugzilla giving the attacker privileges to see secure bugs. Also, for a big project like Mozilla, it becomes difficult to navigate bugs easily. I also do not like the default review (Splinter) that is integrated with it. Also, it does not integrate nicely with Github. **Recommendations to others considering Bugzilla:** Bugzilla has a good learning curve, and it can be a lot to consume for some. But once one gets acquainted with the features, it is a useful service and increases asynchronous communication. **What problems is Bugzilla solving and how is that benefiting you?** Mozilla uses Bugzilla as a primary issue tracker. It is good enough for majority of projects. It improves communication, increases productivity and improves customer satisfaction once they are acquainted with it. ### 27. Mighty tool for some not for everybody **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2015 **What do you like best about Bugzilla?** Bugzilla is without question by far the mightiest FLOSS issue tracking tool. Also, whatever issue you may have there is always some plugin which extend Bugzilla functionality to new levels. Moreover, however mighty it is, just some 7MB of Perl including templates, documentation and such, so modifications and custom plugins are not out of reach. On the other hand, installing very small instance of Bugzilla is not that difficult (I did it myself from Fedora RPMs in half-an-hour without any prior knowledge about its administration). And from that lowly simple instance there is uninterrupted way all the way to the monsters of Red Hat Bugzilla or Mozilla Bugzilla with millions of highly complex bugs each, meaning that there is absolutely no problem with scaling. Yes, of course, these giants require professional DB administration and such, but it is possible and it has been done. **What do you dislike about Bugzilla?** The complexity is not without its costs: user interface is perhaps too complex (although a lot can be modified with modification of rather plain HTML templates and unused fields can be just ignored, also there is a plethora of alternative front-ends to Bugzilla which can make its use easier for newbie user). However, then the problem is usually not using Bugzilla or some other competing issue tracker, but whether to use standalone issue tracker at all ... for single product issue tracker, there are now so many options (mostly included in the code repository solution, like GitLab, GitHub or such) that running a standalone issue tracker for single product is not worthy at all. **Recommendations to others considering Bugzilla:** If you need Bugzilla size issue tracker I don't think there is much competition (yes, there are proprietary ones, but aside from the paid support, which you can acquire for Bugzilla as well, I don't believe there is much to offer) **What problems is Bugzilla solving and how is that benefiting you?** I was working for five years or more as a professional bugmaster on a large Bugzilla keeping watch over a group of products. For a professional there were certainly not issues with the user interface, and I have managed to create a Firefox plugin to make my work even more automatized. It worked very well for me. ### 28. Most used tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vrushali K. | Senior Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Bugzilla?** Easy search and updating. Emails from bug updates help. **What do you dislike about Bugzilla?** Cannot delete/edit a comment. Most annoying feature **Recommendations to others considering Bugzilla:** None **What problems is Bugzilla solving and how is that benefiting you?** bug fixing and quality control ### 29. Open Source Bug Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2016 **What do you like best about Bugzilla?** It is Open Source and impossibly-easy to setup and scale- making BugZilla a good choice for projects of any size. **What do you dislike about Bugzilla?** By virtue of being Open Source, it is not as polished as other commerical offerings. **Recommendations to others considering Bugzilla:** I would consider BugZilla for externally-facing applications (Open Source, etc) because there is not a per-user cost. However, if I only needed bug tracking for an internal team, I would first consider a commercial offering. ### 30. Awesome for keeping track of those pesky bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Sean B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2015 **What do you like best about Bugzilla?** What I like best is the organization. It is soo easy to assign bugs to be fixed by individual team members and check the status of each issue. **What do you dislike about Bugzilla?** I find that the UI can be a bit hard to navigate and find what you're looking for. It also looks a bit too simple. **Recommendations to others considering Bugzilla:** Make sure not to just use Bugzilla. I'd also recommend using Docker for your environment and git for version control. **What problems is Bugzilla solving and how is that benefiting you?** I'm solving hundreds of bugs in my software each year. It's so great to keep it all organized and professional. ### 31. Great for small teams, doesn't scale **Rating:** 3.0/5.0 stars **Reviewed by:** Eric H. | Senior Software Engineer, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2015 **What do you like best about Bugzilla?** The simplicity of adding customizing the system to fit our organizations needs for more that one type of issue tracking. **What do you dislike about Bugzilla?** Security model for multiple products is challenging to master and get correct for a large number of users. **Recommendations to others considering Bugzilla:** Before rolling an implementation out to your users, consider how you'd like your permissions, groups and projects to grow over time. It will be much easier to scale with a well designed layout from the onset, than trying to graft one on after years of use. **What problems is Bugzilla solving and how is that benefiting you?** We use BugZilla as both an issue tracker and a customer service escalation tracker. With the flexibility to add custom fields and add users to different products, we are able to address both business needs with the same software, which is helpful as escalations often result in new bugs. This simplifies bug management when transitioning from escalation to bug. This also helps our developer and support organizations collaborate more effectively. The challenge is that we've ended up using BugZilla as a management product globally with over 500 users with a myriad of different permissions. With that model, it becomes very difficult to manage effectively as the user base grows. ### 32. A decent open source solution which depends on internal developer resources **Rating:** 2.5/5.0 stars **Reviewed by:** ▪️ Fred K. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Bugzilla?** Bugzilla has a simple interface and the statuses were useful for various stages of testing and deployment of code. Open source software has a low initial cost. As a user, it did not take long to learn how to use Bugzilla. **What do you dislike about Bugzilla?** As open source software, the version and features depend on internal developers and database administrators. Ideally, a development tool should support implementation and configuration by non-technical users. The version I used did not allow for sophisticated project management: either waterfall or Agile/Scrum. **Recommendations to others considering Bugzilla:** As with any open source solution, consider developer resources required to deploy, maintain, and use additional features. Software development for business should be managed by business users and the version which I used did not have this capability. **What problems is Bugzilla solving and how is that benefiting you?** We used Bugzilla for tracking software defects and enhancements. It was useful for managing the software backlog in a reactive way. Typically, we would review all open issues, sorted by priority in order to decide what tasks should be tacked next. ### 33. Not your grandmother's Bug tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Mehdi S. | Software Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Bugzilla?** Bugzilla is full of features and highly configurable in how its used a well as regards to user access, etc. It is fast and has a small server footprint. Great search capabilities. Excellent reporting capabilities. Ease of followup on accountabilities. Since its free its a much better choice for projects which have limited budget. **What do you dislike about Bugzilla?** Its not simple and has a steeper learning curve than some other bug trackers. Logging bugs is a little more time consuming because there are more fields. **Recommendations to others considering Bugzilla:** Have a good Server admin set it up with the config you need. Get someone who has used it before to administer it. The GUI is quite sophisticated but its not that difficult to figure out. **What problems is Bugzilla solving and how is that benefiting you?** We used bugzilla primarily to track bugs for a web app we were building and 2 mobile apps built on top of that. We found logging and follow ups to be quite easy. ### 34. Its been 6 years since I used BZ regularly. My answers are based on that experience. **Rating:** 1.5/5.0 stars **Reviewed by:** Mike M. | Senior UI/UX Architect, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2015 **What do you like best about Bugzilla?** Disclaimer: Its been 6 years since I used BZ regularly. My answers are based on that experience. The basic interface appears relatively friendly. **What do you dislike about Bugzilla?** I have never seen an up-to-date Bugzilla installation. They always seem years behind the latest release. It must be problematic to updated the software for some reason. Tactics should be employed to keep all installations up to date. Some examples include better backward compatibility, auto-updating, better migration scripts, better communication of new features, better remote hosting solutions, and better workflow integration. Since no one ever seems to use the current version of the software, the user base is fractured and does not benefit from the true audience size. Software bugs do not exist in a vacuum, yet BZ treats them as if they do. Integration between BZ and enterprise components is haphazard, often clunky, and often plagued by confusing redundancies. BZ doesn't really get "bug lifecycle"; instead it allows anyone to submit a bug and assign to anyone, instead of going through a triage mechanism. It presumes the submitter already knows who should be assigned what bug (!) which results in a confusing mess if your trying to manage resources. **Recommendations to others considering Bugzilla:** If it integrates with your other systems, it might be great. But I'd study carefully before adopting BZ again. **What problems is Bugzilla solving and how is that benefiting you?** Integrated bug, requirements, and resource planning/tracking for software development. The BZ installation only provided pretty-poor bug tracking, and didn't provide or integrate well with requirements or resource planning/tracking solutions. In my experience, Jira + Balsamiq has offered the best integrated bug, requirements, and resource planning/tracking. **Official Response from David Miller:** > Many (but not all) of the issues you've brought up have been addressed in the last few years. The main problem with upgrading, as you pointed out, was customization. Bugzilla was easy to customize, and lots of people did it. But those customizations would have to be done over again every time you upgraded, which made it hard to upgrade. Since the time when you last used it, many commonly customized areas have had extension hooks added so you can write your customization as a plug-in that won't get blown away when you upgrade (and will usually remain compatible as well). Bugzilla has also added a workflow editor which which you can control who can change a bug into which states, as well as which states can be used when. Extension hooks are also provided in this area so you can fine-tune the controls over who can do what with the bug state as much as you want. ### 35. Bugzilla - simple but effective **Rating:** 2.5/5.0 stars **Reviewed by:** Mike G. | Technical Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2015 **What do you like best about Bugzilla?** I like that bugzilla is simple and intuitive. You don't need to be very experienced in software debugging to figure out what you need to do. As a project manager, I found this attribute to be the most helpful. **What do you dislike about Bugzilla?** I don't like that it's not very customizable, Its alright since the interface is pretty clean, but I think most users like to customize their works space to get to the data that they are most interested in. JIRA does a much better job of this. **Recommendations to others considering Bugzilla:** I would not recommend this product for those looking for in depth reporting and analysis on bugs. This product does a great job of tracking issues and getting teams up and running fast, but it's a basic program. Don't expect all of the bells and whistles of something like JIRA. **What problems is Bugzilla solving and how is that benefiting you?** Getting back and forth between devs and test is the biggest problems that were solved. The benefit would be cutting down on meetings for code reviews and regression test results. ### 36. Bugzilla bug tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Luciane M. | Senior System Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2015 **What do you like best about Bugzilla?** Easy to use and you can have a good control about bug lifecycle. **What do you dislike about Bugzilla?** Bugzilla can improve more about describe requirements (business or functions) integrating with others tools like Selenion and others IT plataforms. **Recommendations to others considering Bugzilla:** If you have a Web Project and has a small or medium schedule and requirements, I totally recommend Bugzilla as bug tracking for your project, because it is open source, fast and easy to use. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla brought me the benefit of work together a different team in different places. You can have more control and a excellent communication during the project. ### 37. I have been using Bugzilla for bug tracking for past 8 years... **Rating:** 4.5/5.0 stars **Reviewed by:** Neha R. | QA Engineer, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2015 **What do you like best about Bugzilla?** I have been using Bugzilla for bug tracking for past 8 years, I find it as self-explanatory and easy to use tool. I have used other bug tracking tools but by far Bugzilla turned out to be the best one. It allows to see the trend graphically so that one can find "Number of Open Escalations", "Average Age of Open Escalations", "Average time from assigned to fix the bug" etc. at a time. The trend allows us to monitor the over all health of the project. **What do you dislike about Bugzilla?** If possible I would like to see the 'advanced search' option better and easier to use. **What problems is Bugzilla solving and how is that benefiting you?** We use bugzilla for bug tracking. ### 38. Good tool to track and improve the product quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2015 **What do you like best about Bugzilla?** Fantastic tool to file bugs and it allow to track the current status of the bug, so we can improve the quality of our product. There are so many detailed options are available for filing the bug, i.e. Product version in which bug was found and product version in which we are going to fix the bug. After fixing the bug it allow as to add all details like fixed version, affected area on which QA may concentrate more. **What do you dislike about Bugzilla?** There is not anything that i don't like. **Recommendations to others considering Bugzilla:** Its a very good product. It is a good tool to track your products quality and it can be very useful to track old bugs, fixed bugs, bugs which are as per design, bugs which are not going to fix, existing open bugs, Also its allow us to set different priority of bugs and different severity of bugs. **What problems is Bugzilla solving and how is that benefiting you?** We are able to resolve the bugs of our product and so we are improving quality of our product, hence improving customer satisfaction. ### 39. Have used bugzilla for more than 2 years in my QA career of 3+ yrs. Its very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh N. | Expert Quality Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2015 **What do you like best about Bugzilla?** I like advance search filters. Also the customization option of change columns so that we can export the needed columns in csv file. Also it allows to add aditional fields that can be added while filling bugs, it can be customized as per the requirement. **What do you dislike about Bugzilla?** I would like to see bugzilla getting upgraded to complete project management tool like JIRA. Also if we want to add a comment and also add an attachment simultaneaoulsy it is not possible. For me it is not at all user friendly. **Recommendations to others considering Bugzilla:** I would definitely recommend the tool to my other friends. **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking becomes very easy which helps in building a good quality product. ### 40. Forks everytime **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy G. | Software Engineer, Airlines/Aviation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2015 **What do you like best about Bugzilla?** easy to enter easy to track. QA and Dev works together very good **What do you dislike about Bugzilla?** I like it alot. There is not negative point **What problems is Bugzilla solving and how is that benefiting you?** Software development ### 41. Bugzilla for New Startup Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Chirag G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2015 **What do you like best about Bugzilla?** Bugzilla is very UI friendly and easy to use. Bugzilla is Open Source !!! . I personally recommended this for start up companies.Bugzilla. Bugzilla is server software designed to help you manage software development. Bugzilla is a web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, **What do you dislike about Bugzilla?** There is nothing to dislike about bugzilla everything is good. The developer team is trying their best to give user easy, faster tools. **What problems is Bugzilla solving and how is that benefiting you?** I used bugzilla in my application testing and Yes, it helped me a lot. ### 42. its simple free tool for trackig bugs and is very effective **Rating:** 4.0/5.0 stars **Reviewed by:** PrIyAnKa G. | Software QA Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2015 **What do you like best about Bugzilla?** Advabced search Email.notification Reporting and chartig File bugs via mail Secure system Its simple interface **What do you dislike about Bugzilla?** Its not very customizable as most users prefer customised work space for better usage and JIRA does that. **Recommendations to others considering Bugzilla:** Ita good tool to track product quality. Useful to track old bug and fixed bugs It even allow to set priority of bugs and set severity. **What problems is Bugzilla solving and how is that benefiting you?** We use it to track software deects and ehancement It was useful for managing software backlog. Hence we have improved quality of our product ### 43. Incredible tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Hiren R. | Web Designer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Bugzilla?** It is very useful tool for tracking bugs. I have using Bugzilla in my most of projects and it's really helped me to get work done fast so far. . **What do you dislike about Bugzilla?** I think it is bit slow when we track bugs and some time get hanged . **Recommendations to others considering Bugzilla:** It's incredible tool for bug tracking so i definitely recommend to others. **What problems is Bugzilla solving and how is that benefiting you?** We are using in our organization for our web applications and websites to track bugs. We can work faster to get work done fast. ### 44. It's awesome tool for maintaining bug life cycle **Rating:** 5.0/5.0 stars **Reviewed by:** Kirti N. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2015 **What do you like best about Bugzilla?** It's awesome tool for maintaining bug life cycle. Best thing about BugZilla is its bug tracking system and bug life cycle management. **What do you dislike about Bugzilla?** Worst thing about bugzilla is we can not edit comment once we add it. Some times it make nonsense confusion. **Recommendations to others considering Bugzilla:** We are using bugzilla as our bug tracking system . its awesome bug tool. Every one should have to use it. **What problems is Bugzilla solving and how is that benefiting you?** We are using bugzilla as our bug tracking system . ### 45. Great tool for QA & Developer!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2015 **What do you like best about Bugzilla?** I have been using this tool scince one year...It's UI is user friendly. You can see all of the outstanding tickets. Over all great tool. **What do you dislike about Bugzilla?** the only thing i don't like about bugzilla is when we submit any comments/bugs it's redirect the page to another bug. Once i have clicked on the another bug and commented on that by thinking it was the same one which i have commented earlier. we are not able to delete our comments once done. **What problems is Bugzilla solving and how is that benefiting you?** Currently i am working with McAfee and we are using this tool to file bugs. it a great tool to keep a track of your all bugs. ### 46. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Elena A. | Senior QA Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2015 **What do you like best about Bugzilla?** Increasing of product quality. It's so useful that I can work in Bugzilla wherever I go. Even if I work from home. It's easy for a user of this program to work with it because it keeps track of all bugs which were logged and automated. **What do you dislike about Bugzilla?** Logging issues is take time. Too many steps needs to be passed. **What problems is Bugzilla solving and how is that benefiting you?** None .All tools under one program ### 47. experiencing with bugzilla **Rating:** 4.5/5.0 stars **Reviewed by:** ronghua y. | Senior Embedded Firmware Engineer, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2015 **What do you like best about Bugzilla?** the branch feature. I can use the branch to create a variant of my current project. **What do you dislike about Bugzilla?** still havent found anything that I really dont like. Maybe in the future. **Recommendations to others considering Bugzilla:** it is a good tool to track your bugs, and even managing your project. **What problems is Bugzilla solving and how is that benefiting you?** we use the bugzilla to track our bugs, spec changes, version changes, etc. And it helps us manage our project easily. ### 48. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2015 **What do you like best about Bugzilla?** Bugzilla is a very easy to use bug tracking tool. I have been using this tool for a few months and its so easy to navigate through. the and best thing is , its free and user friendly. Love it **What do you dislike about Bugzilla?** I wish there was a way to get easy bug reports and exporting to excel. Otherwise it's very self easy interface to work with. **Recommendations to others considering Bugzilla:** Its Easy and very user friendly. I love it. My first tool and its great **What problems is Bugzilla solving and how is that benefiting you?** I work in QA and we use this tool to track bugs and follow those in our testing cycle. ### 49. Amazing Bug tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2015 **What do you like best about Bugzilla?** This is one of the best bug tracking tool I am currently using. It really helps me ease my resolution in solving bugs. Easy to use and keep a track of all the information related to a specific BZ. **What do you dislike about Bugzilla?** I did not find anything that I could dislike as of now. **What problems is Bugzilla solving and how is that benefiting you?** Solving Test Automation Bugs. ### 50. Bugzilla used a long time ago... **Rating:** 2.5/5.0 stars **Reviewed by:** Brian M. | Sr. Systems Engineer, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Bugzilla?** Great for tracking bugs, requesting new features, and assigning responsibility, **What do you dislike about Bugzilla?** Needs some configuration to get the right ammount of notification and email. **What problems is Bugzilla solving and how is that benefiting you?** Bugs within software teams. ## Bugzilla Discussions - [Why bugzilla](https://www.g2.com/discussions/36912-why-bugzilla) - 1 comment, 1 upvote - [integration](https://www.g2.com/discussions/35224-integration) - 1 comment, 1 upvote - [I am software tester,can i use Bugzilla for testing softwares.](https://www.g2.com/discussions/i-am-software-tester-can-i-use-bugzilla-for-testing-softwares) - 1 comment, 1 upvote - [View Bugzilla pricing details and edition comparison](https://www.g2.com/products/bugzilla/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-22+13%3A39%3A00+-0500&secure%5Bsession_id%5D=0de67192-ce48-49cf-b64a-d5bd3619c445&secure%5Btoken%5D=e296e8641e0d289d75e0a8ac2d847c94a5df9014c980b797caa6b7f90989f21f&format=llm_user) ## Bugzilla Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Bug Monitoring** - Analytics - Bug History - Data Retention **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Bugzilla Alternatives - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,460 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - 4.5/5.0 (874 reviews) - [MantisBT](https://www.g2.com/products/mantisbt/reviews) - 4.0/5.0 (79 reviews)