--- title: Bugzilla Reviews meta_title: 'Bugzilla Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 113 reviews by the users' company size, role or industry to find out how Bugzilla works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 113 scale: '5' date_modified: '2026-08-09' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Bugzilla Reviews **Vendor:** Bugzilla **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 3.9/5.0 **Total Reviews:** 113 ## About Bugzilla Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack. Consequently, Bugzilla has quickly become a favorite of thousands of organizations across the globe. Product demo can be found at [https://bugzilla.ninja/](https://landfill.bugzilla.org/) . Use of the "Request a Demo" button will be ignored; there doesn't appear to be a way to remove it from this page. ## Bugzilla Reviews ### 1. The most popular tool for bug tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd A. | Senior Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Bugzilla?** Great open source tool to manage and track bugs in a software or an application Email notifications Easy to use interface **What do you dislike about Bugzilla?** Not much to dislike but would be great to have better support or documentation guide **What problems is Bugzilla solving and how is that benefiting you?** Logging and tracking defects Defect management Creating graphical defect reports Helped the team to be more productive and efficient. ### 2. Bugzilla review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Bugzilla?** It's so simple to navigate first of all. Easy to use and user interface is simple and straightforward. **What do you dislike about Bugzilla?** Nothing as such. I find is useful for bugs tracking and we can manipulate it based on bugs status . **Recommendations to others considering Bugzilla:** Easy, simple, good for testers and developers and managers . **What problems is Bugzilla solving and how is that benefiting you?** Bugs tracking, bugs updates, commenting by developers or testers etc. ### 3. Bugzilla Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Bugzilla?** It is sending Emails for any updates that happen on the bug and showing the history too. Can Search for more than one bug at the same time. **What do you dislike about Bugzilla?** Loading Time takes a bit of time to move between bugs. **What problems is Bugzilla solving and how is that benefiting you?** It contains all the product bugs that we have. ### 4. Bugzilla is a web based bug tracking system. It is open source tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Bugzilla?** We can easily track the bug and check the current status of the bug and who is responsible for the bug. GUI is very user-friendly, and It is open source. **What do you dislike about Bugzilla?** GUI is not looks impressive. It is open source so we can not get direct support. It is difficult to customization. **What problems is Bugzilla solving and how is that benefiting you?** We will get a notification when team members change anything in the reported bug. It is amazing. ### 5. Its a *BugZilla*...hurrayyyyyyyy **Rating:** 5.0/5.0 stars **Reviewed by:** AnanthaRajkumar D. | Test Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Bugzilla?** Perfect for most of the data base systems Release versions for Perl **What do you dislike about Bugzilla?** Multiple release versions these days ,though it is good some times high to maintain the tracking. **Recommendations to others considering Bugzilla:** definitely challenging tool for the open forum with good features and version management **What problems is Bugzilla solving and how is that benefiting you?** So far good with the availability for database systems which we mainly work on with. ### 6. I have used bugzilla. bugzilla.zimbra.com it is nice search and simple to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Bugzilla?** I like Search and simple to use interface. **What do you dislike about Bugzilla?** The performance is really slow, especially we are using for open source project zimbra where large number of issues being logged and product history on 15 years. **Recommendations to others considering Bugzilla:** Great ticketing tool **What problems is Bugzilla solving and how is that benefiting you?** Good bug tracking tool can define work flow. integrate with reviewboards. ### 7. I have used Bugzilla for ResQsoftware Inc. needs of bug reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Bugzilla?** Very stable in comparison to Jira / constant workflow without any issues **What do you dislike about Bugzilla?** UI is not the prettiest, could be done in more modern way **What problems is Bugzilla solving and how is that benefiting you?** Bug Reports handling It is very stable to hold lots of documentation ### 8. Best in business all kinnd of testing **Rating:** 4.5/5.0 stars **Reviewed by:** IRANNA S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Bugzilla?** It is open-source and widely used for bug tracking. It is easily understandable for non-technical professionals as well. It can be used for mobile application testing, desktop and or web application testing; **What do you dislike about Bugzilla?** Sometimes it is difficult to maintain logged errors. **What problems is Bugzilla solving and how is that benefiting you?** Open source that makes it easy to get it !! Easy to integrate the issues with the tool.The built-in emailing system that will save some money. ### 9. Great tool for issue tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Namratha C. | Vulnerability management , Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Bugzilla?** Great error monitoring tool and it is very easy to find out issue history in Bugzilla. Reporting is good which helps to keep a track on and check the status of the bugs. **What do you dislike about Bugzilla?** The UI should be improved. It will be better if they provide the mobile Application which will improve the teams productivity. **What problems is Bugzilla solving and how is that benefiting you?** using Bugzilla to track the status of bugs/issues ### 10. Basic Tool for Issue Monitoring. **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Bugzilla?** Valuable Tool for tracking the issues with aid of the Bugzilla and quick to search the issues with the help of keywords in the search functionality. We can easily find out the issue history in Bugzilla. **What do you dislike about Bugzilla?** I believe UI is looking very old and need to have improvements on the UI in Bugzilla. **What problems is Bugzilla solving and how is that benefiting you?** This platform helps us to manage/track the issues and update the issues, create the issues of the project. ### 11. It is an great Tool for Issue Tracking. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Bugzilla?** This was perfectly easy with Bugzilla. Great error monitoring tool with control of a development program. **What do you dislike about Bugzilla?** The UI of Bugzilla must be standardized and often further intuitive. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla facilitates easy identification and controlling of problems with both the assistance of Bugzilla and so we can make the cause unnecessary quickly made by searching for the list of complaints identified to every system. ### 12. Bug reporting & maintainence is easy with BugZilla **Rating:** 4.5/5.0 stars **Reviewed by:** Ansab Z. | Abdul Rahman, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Bugzilla?** The bugs can easily be reported, statuses can be easily updated, various sub-options can be made available on the reporting form like the version, platform, category, sub-category of bug helps in sorting and arranging the bug to get it directed only to the relevant team personals. Remarks can be given and all the information is packed into a individual thread. It also allows to report a bug as duplicate when found so. It has good searching capability and gives results by searching the entire data for keywords while writing the bug title to minimize redundancy. Reporting facility enables managers & leads to check the status of opened & closed bugs and reports can be customized based on various factors. It is very light-weight, simple and native user-interface **What do you dislike about Bugzilla?** There should be better user-interface provided for better interactions and visibility. Ability to attach videos as attachment is also not yet available although images can be attached easily. They should also provide a mobile application for carrying out the task through the use of smart-phones on the go, which will enhance the productivity of the team; for now we need to use it in the browser. **Recommendations to others considering Bugzilla:** All the members of quality assurance team are recommended to use it. It is a very good tool to maintain the status of bugs reported, resolved etc thereby helping in improving the quality of the product to be delivered by the company. It is available for no cost and thereby helps in getting freedom from financial aspects. **What problems is Bugzilla solving and how is that benefiting you?** The bugs are reported with the relevant information by any member from the quality assurance team especially the software testers. They are to be noted and reviewed by the development team for the existence and suitable solutions or patches can be provided; corresponding status is updated in the Bugzilla for that bug and they can mention the comments if any in the same thread. The quality assurance manager can then give his/her remarks for the same and may consult the team through the comments. Reports can be obtained after regular interval period which can be managed by the product manager and relevant feedback can be passed on to the Product Lead ### 13. Bugzilla is Issue Tracking Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2020 **What do you like best about Bugzilla?** Bugzilla was absolutely safe. Fantastic Bug Tracking platform including managing the system from the group. **What do you dislike about Bugzilla?** The Bugzilla user interface needs to be streamlined and much more transparent. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla provides the simple to track and trace the Bugs with the help of the Bugzilla and we can easily create the defect density report by looking into the number of the Bugs Reported in the tool for each application. ### 14. Great Bug Tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjitha V. | Ranjitha, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Bugzilla?** When it comes to tracking bugs the first name of choice would be Bugzilla. The controls are intuitive and self explanatory. **What do you dislike about Bugzilla?** Bugzilla is a bit clunky at times with saved bug reports not getting saved. Search won't work properly at times. The GUI is quite old fashioned. **Recommendations to others considering Bugzilla:** Bugzilla is a good open source product which is indeed a good choice for small and medium sized businesses. **What problems is Bugzilla solving and how is that benefiting you?** To perform a simple task no need to navigate through sub-menus. Search is very fast and precise when we need to search for any particular bug report. Logging bugs is made very easy and email notifications are sent to set groups easily to be aware of the bugs. ### 15. Bugzilla review **Rating:** 4.5/5.0 stars **Reviewed by:** Avirup K. | Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Bugzilla?** Advance Search feature enables developers to initiate advance search queries to track and list defects. **What do you dislike about Bugzilla?** User interface of the Bugzilla is not so user friendly to utilize it for defects tracking. **Recommendations to others considering Bugzilla:** it's free and open source defect tracking tool and you can implement this tool in your project to improve the quality of the product. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla will assist for creating the defects and tracking the defects and also helpful to increase the software productivity quality. ### 16. Best and most well-known Bug tracking Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Poornima P. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Bugzilla?** The best open source tool available for bug tracking with a simple user friendly interface. **What do you dislike about Bugzilla?** Sometimes bug reports are not saved properly and sometimes search fails to function as expected. **Recommendations to others considering Bugzilla:** Effective Bug Tracking Tool highly recommended for keeping a track on bugs. **What problems is Bugzilla solving and how is that benefiting you?** Effective and up to mark in bug tracking. ### 17. Issue/Bug tracking professional tool **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek K. | Business Process Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Bugzilla?** It is easy to use and simple to implement, the best part is it's comes for no charges and covers many important features which lacks in paid tools. **What do you dislike about Bugzilla?** We always have some con in any product but nothing too specific to highlight. Input capturing can be made more detailed. **Recommendations to others considering Bugzilla:** As far as a free tool is considered, Bugzilla is very self sufficient in terms of all the attributes required in a issue tracking tool. But if budget allows to have a more powerful tool which has capacity beyond issue management then there are many other tools which one may need to evaluate. **What problems is Bugzilla solving and how is that benefiting you?** Issue raising and tracking made more efficient and easy. Testing results can be easily updated and communicated to developers and back to testers. In terms of benefit realization, it definitely saves times in both the above mentioned cases and makes it more convenient and standard. ### 18. Awesome Bug tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak C. | Senior Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Bugzilla?** Bugzilla is one of the best and top rated Bug filing and tracking tool, which is very much used in most of the top tier companies **What do you dislike about Bugzilla?** Nothing to dislike as such, but its good if we query the filed bugs using Location, IP etc **Recommendations to others considering Bugzilla:** Bugzilla is a very useful and helpful bug tracking tool. Its easy to file bugs, track the bugs based on reporter, assignee, dev, and we can create multiple sub releases under bugzilla for tracking bugs under each specific release, thereby minimizing the effort for any management leader to go and look each bug. Its widely used in most of the software companies, and day by day more number of users are depending on bugzilla for their every day bug activity :) **What problems is Bugzilla solving and how is that benefiting you?** Using bugzilla, its makes most of our bug filing and tracking duties easier. Its easy to file a bug, query bugs based on reporter or assignee, overall a very usefull tool ### 19. A superb free tool , bug tracking system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Bugzilla?** fast to learn, may videos, team working capable, patch viewer. **What do you dislike about Bugzilla?** Not found features I dislike, I use it with my teammates It helped me to track bugs and solve them. **Recommendations to others considering Bugzilla:** Make it easy to track bug, with teammates. **What problems is Bugzilla solving and how is that benefiting you?** Very usefull to query bug, helps so much with my web portals, great report useful in meeteng- ### 20. Bugzilla Overview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Bugzilla?** The ability to sort and search for bugs depending on project, name, or assignee. I also like that I can create unique links to send to coworkers for quick access to chat about or assign bugs as well. **What do you dislike about Bugzilla?** Overall, I love all aspects except for the actual interface - I think it's a little outdated and could use a design/UX redesign to look more sophisticated **Recommendations to others considering Bugzilla:** Love using this site to organize our QA bugs by project, and having one place to categorize and access all of our QA bugs. **What problems is Bugzilla solving and how is that benefiting you?** Bugzilla helps our business by being able to group and categorize all bugs we need to fix for projects in one place, making it an organized and specific way to assign work to our developers. ### 21. Keeping the Bugs under control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about Bugzilla?** Bugzilla is a good tool that every software company should consider investing in implementing. It's easy for both technical and non-technical users to navigate and my favorite thing is linking incidents to a particular bug, so you can easily quantify the magnitude of an issue. **What do you dislike about Bugzilla?** There isn't really anything in particular that I dislike. I haven't tried to use the mobile app. **What problems is Bugzilla solving and how is that benefiting you?** The very crucial thing this helped us with is getting a scope of the quality of the product and then which items we should correct first. ### 22. Bugzilla **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi Y. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Bugzilla?** All the bug history on a common platform. **What do you dislike about Bugzilla?** Everything is perfect I don't find anything wrong or negative. **What problems is Bugzilla solving and how is that benefiting you?** We raise and report the bugs in Bugzilla. ### 23. Managing Software Bug and release **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2017 **What do you like best about Bugzilla?** Very useful tool to manage and catalog bug and enanchment software devolop **What do you dislike about Bugzilla?** Some difficult to serarche bug only by tiltle **What problems is Bugzilla solving and how is that benefiting you?** We finnaly find a toll to insert all bug and a backlog to fix and enanchment ### 24. Simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Tanvee A. | Project Coordinator - Tech, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2017 **What do you like best about Bugzilla?** Same as title. Ease of use, any novice can pick up easily. **What do you dislike about Bugzilla?** Too many fields are required to be filled to report even small bugs/ fixes. **Recommendations to others considering Bugzilla:** If you are totally a software dvelopment company, bugzilla is great. You can link the edits with repo and also look for past bugs conveniently. **What problems is Bugzilla solving and how is that benefiting you?** Mobile app bug reporting ### 25. The standard open source bug tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Wayne A. | Founder, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2016 **What do you like best about Bugzilla?** Everyone knows Bugzilla. Has all needed functionality. **What do you dislike about Bugzilla?** Security model is unusual and is difficult to set up for advanced situations.. **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking. ### 26. Interesting tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2015 **What do you like best about Bugzilla?** It's a very useful tool. It helps you to track bugs very easy. Also you can install it in you local network, so you and your team can use it without internet conection. It has email notification so it let you know when you have some new bugs waiting for you. One more thing, it's very fast. **What do you dislike about Bugzilla?** The things I dislike from Bugzilla is that is a little difficult to configure and start to use it for the first time. Also it has a simple UI, that remembers the 90's, so I think that could be better. Also it doesn't let you interact with your bugs by email. **Recommendations to others considering Bugzilla:** It is a very useful and fast tool. It let you track any bugs and see them at a dashboard with all the information that you need to start to work. Also you can track your lastest bugs and see what change in all of them. **What problems is Bugzilla solving and how is that benefiting you?** We use it in our company to develop software. It's very useful because it tracks every bug of you systems, letting you specify which system and version is having trouble. The priority and severity gives you a quick reference of which bug solve first ### 27. Awesome bug tracking tool used to communicate issues discovered during testing !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2016 **What do you like best about Bugzilla?** I personally like the fact that it is web-based, free and has many options to help keep track of issues I find on my projects during testing. I used this tool in conjunction with another tool since we have customers that log issues as well.. Bugzilla provides me the ability to communicate with team-mates without setting up meetings and the ease of capturing, tracking and closing defects. Using this tool helps my customers enter their own issues and gives them peace of mind that they can directly communicate with us and not have to interrupt their day with unnecessary meetings or phone calls to inform us of issues. I also like that I can communicate back with our customers when the issues is resolved and closed to their satisfaction. The main reason our customers use the tool is it help reduce costs of buying other tools which can be expensive and not give the required features needed. **What do you dislike about Bugzilla?** The only downside to using Bugzilla is when we have submitted a bug in the past in the tool, it can sometimes take week(s) to get it resolved but since it's free it's not a big concern. We have found a work-around even if it mean using our other tool. **Recommendations to others considering Bugzilla:** This is a great free tool to use and help bridge the gap between your staff and end-users (customers). Bugzilla gives customers satisfaction in knowing they can contribute to the success of their product by being hands on during production/implementation. Communication also improves not only within the team but also everyone who contributes to the products implementation. **What problems is Bugzilla solving and how is that benefiting you?** Low costs, better communication between the project team and customers, increased productivity due to the quick and easy use of tool, having our customers engaged from beginning to end helps us stay on top of things. Our customers are happier since they have direct contact and input with us on issues. ### 28. This is one of the best tool I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Bugzilla?** Its functionality & use is awesome It is one of the best tool to manage whole bug life cycle **What do you dislike about Bugzilla?** I look forward to nee improvement in mobile apps detection & time tracking module.but that are minor otherwise this is one of the best tool **Recommendations to others considering Bugzilla:** Its an awesome tool with good set of features **What problems is Bugzilla solving and how is that benefiting you?** This is one of the bug tracking tool we are using constantly in our each projects ### 29. Classic Bug Tracking System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2016 **What do you like best about Bugzilla?** Easy to use, customizable, free, easily integrated to CVS system **What do you dislike about Bugzilla?** The interface is kind of old-fashioned; however, not very big deal **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking with our version control system. With the bugzilla we can easily discuss and solve a software issue in a short time. ### 30. I use it everyday. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Bugzilla?** It saves company spending. At least 50% of my time work is driven by Bugzilla. So, I am Bugzilla Driven Engineer (BDE). :-) **What do you dislike about Bugzilla?** There are more new tools available now, with more new features. These new tools also bring much more Collaboration. **Recommendations to others considering Bugzilla:** Many companies are still using Bugzilla. It's better to know it. **What problems is Bugzilla solving and how is that benefiting you?** debug. ### 31. Great tool to report and track bug with a collaborative team work approach. **Rating:** 5.0/5.0 stars **Reviewed by:** Moin S. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2015 **What do you like best about Bugzilla?** BugZilla's ability to allow collaborative work among team member with ease of tracking and periodic updates/comments is one of its best features. Moreover, BugZilla's easy to use interface is an ice-cake for newbie testers and developers who are just starting bug tracking/testing and fixing. And yes, it is OpenSource so you don't have to pay a penny to use its any or all features! It has numerous other features like : - Its database capability is well optimized for speedy performance and scalability. - Strong security and data privacy. - Robust search and filter tool that can even remember your searches for future usage. - Integrated email capabilities. User profile and preferences. - Role based permission and privileges for different level of users. - It is widely and successfully used by Mozilla, world's leading browser with millions of users. **What do you dislike about Bugzilla?** Sometimes, its search feature with filter tool doesn't bring up desired filtered bug lists. Not sure if this is only me or everyone's issue. **Recommendations to others considering Bugzilla:** As mentioned earlier, its easiness, clean UI, remote team collaboration: these features are enough for a user to choose this tool :) **What problems is Bugzilla solving and how is that benefiting you?** I have been contributing to Mozilla's Firefox browser and FirefoxOS bugs verification, testing and fixing using BugZilla. This tool helps me collaborate with my test team located remotely (across different countries) and we work in real time. BugZilla has all features that any big global team of bug testers would look for. ### 32. Great, lightweight issue tracking **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Senior Android Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2016 **What do you like best about Bugzilla?** Really quick setup, useful for tracking issues. **What do you dislike about Bugzilla?** Nothing really - the system works and it works well. Other issue trackers have more/different features and it comes down to your team's workflow. **Recommendations to others considering Bugzilla:** Do it, it's the quickest and easiest issue tracking you'll find. **What problems is Bugzilla solving and how is that benefiting you?** Keeps everyone on the same page about the status of issues in a project. There's a hundred tools like Trello and GitHub issues and redmine, but Bugzilla is one of the fastest I've used. ### 33. Bug tracking made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2016 **What do you like best about Bugzilla?** With Bugzilla I was able to get the best from my development and from my projects. With no particular effort I was able to give roles, setup email notifications and prepare the workflow for my projects bug reportings. **What do you dislike about Bugzilla?** Maybe the UI doesn't look like innovative, and the themes available online aren't so nice. But the look is the last thing one should review in a such powerful software like this. **Recommendations to others considering Bugzilla:** Try it, and see if it's a valid alternative to Redmine. If it does suits your need, then this is the software you need. **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking is no more a pain for us. We've switched from Redmine to Bugzilla because of its features more focused on the bug tracking part. ### 34. Most used tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vrushali K. | Senior Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Bugzilla?** Easy search and updating. Emails from bug updates help. **What do you dislike about Bugzilla?** Cannot delete/edit a comment. Most annoying feature **Recommendations to others considering Bugzilla:** None **What problems is Bugzilla solving and how is that benefiting you?** bug fixing and quality control ### 35. Open Source Bug Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2016 **What do you like best about Bugzilla?** It is Open Source and impossibly-easy to setup and scale- making BugZilla a good choice for projects of any size. **What do you dislike about Bugzilla?** By virtue of being Open Source, it is not as polished as other commerical offerings. **Recommendations to others considering Bugzilla:** I would consider BugZilla for externally-facing applications (Open Source, etc) because there is not a per-user cost. However, if I only needed bug tracking for an internal team, I would first consider a commercial offering. ### 36. I have been using Bugzilla for bug tracking for past 8 years... **Rating:** 4.5/5.0 stars **Reviewed by:** Neha R. | QA Engineer, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2015 **What do you like best about Bugzilla?** I have been using Bugzilla for bug tracking for past 8 years, I find it as self-explanatory and easy to use tool. I have used other bug tracking tools but by far Bugzilla turned out to be the best one. It allows to see the trend graphically so that one can find "Number of Open Escalations", "Average Age of Open Escalations", "Average time from assigned to fix the bug" etc. at a time. The trend allows us to monitor the over all health of the project. **What do you dislike about Bugzilla?** If possible I would like to see the 'advanced search' option better and easier to use. **What problems is Bugzilla solving and how is that benefiting you?** We use bugzilla for bug tracking. ### 37. Good tool to track and improve the product quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2015 **What do you like best about Bugzilla?** Fantastic tool to file bugs and it allow to track the current status of the bug, so we can improve the quality of our product. There are so many detailed options are available for filing the bug, i.e. Product version in which bug was found and product version in which we are going to fix the bug. After fixing the bug it allow as to add all details like fixed version, affected area on which QA may concentrate more. **What do you dislike about Bugzilla?** There is not anything that i don't like. **Recommendations to others considering Bugzilla:** Its a very good product. It is a good tool to track your products quality and it can be very useful to track old bugs, fixed bugs, bugs which are as per design, bugs which are not going to fix, existing open bugs, Also its allow us to set different priority of bugs and different severity of bugs. **What problems is Bugzilla solving and how is that benefiting you?** We are able to resolve the bugs of our product and so we are improving quality of our product, hence improving customer satisfaction. ### 38. Have used bugzilla for more than 2 years in my QA career of 3+ yrs. Its very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh N. | Expert Quality Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2015 **What do you like best about Bugzilla?** I like advance search filters. Also the customization option of change columns so that we can export the needed columns in csv file. Also it allows to add aditional fields that can be added while filling bugs, it can be customized as per the requirement. **What do you dislike about Bugzilla?** I would like to see bugzilla getting upgraded to complete project management tool like JIRA. Also if we want to add a comment and also add an attachment simultaneaoulsy it is not possible. For me it is not at all user friendly. **Recommendations to others considering Bugzilla:** I would definitely recommend the tool to my other friends. **What problems is Bugzilla solving and how is that benefiting you?** Bug tracking becomes very easy which helps in building a good quality product. ### 39. Forks everytime **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy G. | Software Engineer, Airlines/Aviation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2015 **What do you like best about Bugzilla?** easy to enter easy to track. QA and Dev works together very good **What do you dislike about Bugzilla?** I like it alot. There is not negative point **What problems is Bugzilla solving and how is that benefiting you?** Software development ### 40. Incredible tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Hiren R. | Web Designer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Bugzilla?** It is very useful tool for tracking bugs. I have using Bugzilla in my most of projects and it's really helped me to get work done fast so far. . **What do you dislike about Bugzilla?** I think it is bit slow when we track bugs and some time get hanged . **Recommendations to others considering Bugzilla:** It's incredible tool for bug tracking so i definitely recommend to others. **What problems is Bugzilla solving and how is that benefiting you?** We are using in our organization for our web applications and websites to track bugs. We can work faster to get work done fast. ### 41. It's awesome tool for maintaining bug life cycle **Rating:** 5.0/5.0 stars **Reviewed by:** Kirti N. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2015 **What do you like best about Bugzilla?** It's awesome tool for maintaining bug life cycle. Best thing about BugZilla is its bug tracking system and bug life cycle management. **What do you dislike about Bugzilla?** Worst thing about bugzilla is we can not edit comment once we add it. Some times it make nonsense confusion. **Recommendations to others considering Bugzilla:** We are using bugzilla as our bug tracking system . its awesome bug tool. Every one should have to use it. **What problems is Bugzilla solving and how is that benefiting you?** We are using bugzilla as our bug tracking system . ### 42. Great tool for QA & Developer!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2015 **What do you like best about Bugzilla?** I have been using this tool scince one year...It's UI is user friendly. You can see all of the outstanding tickets. Over all great tool. **What do you dislike about Bugzilla?** the only thing i don't like about bugzilla is when we submit any comments/bugs it's redirect the page to another bug. Once i have clicked on the another bug and commented on that by thinking it was the same one which i have commented earlier. we are not able to delete our comments once done. **What problems is Bugzilla solving and how is that benefiting you?** Currently i am working with McAfee and we are using this tool to file bugs. it a great tool to keep a track of your all bugs. ### 43. experiencing with bugzilla **Rating:** 4.5/5.0 stars **Reviewed by:** ronghua y. | Senior Embedded Firmware Engineer, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2015 **What do you like best about Bugzilla?** the branch feature. I can use the branch to create a variant of my current project. **What do you dislike about Bugzilla?** still havent found anything that I really dont like. Maybe in the future. **Recommendations to others considering Bugzilla:** it is a good tool to track your bugs, and even managing your project. **What problems is Bugzilla solving and how is that benefiting you?** we use the bugzilla to track our bugs, spec changes, version changes, etc. And it helps us manage our project easily. ### 44. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2015 **What do you like best about Bugzilla?** Bugzilla is a very easy to use bug tracking tool. I have been using this tool for a few months and its so easy to navigate through. the and best thing is , its free and user friendly. Love it **What do you dislike about Bugzilla?** I wish there was a way to get easy bug reports and exporting to excel. Otherwise it's very self easy interface to work with. **Recommendations to others considering Bugzilla:** Its Easy and very user friendly. I love it. My first tool and its great **What problems is Bugzilla solving and how is that benefiting you?** I work in QA and we use this tool to track bugs and follow those in our testing cycle. ### 45. Amazing Bug tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2015 **What do you like best about Bugzilla?** This is one of the best bug tracking tool I am currently using. It really helps me ease my resolution in solving bugs. Easy to use and keep a track of all the information related to a specific BZ. **What do you dislike about Bugzilla?** I did not find anything that I could dislike as of now. **What problems is Bugzilla solving and how is that benefiting you?** Solving Test Automation Bugs. ### 46. it's awosome bug tracking tool i ever seen. **Rating:** 5.0/5.0 stars **Reviewed by:** Jayesh V. | Software Development Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2015 **What do you like best about Bugzilla?** All the features of product are very good. **What do you dislike about Bugzilla?** We can not change comment. After adding comment about bug we can not modify it. Some times this make trouble. **Recommendations to others considering Bugzilla:** it's awesome bug tracking tool. Every one should have to used it.. **What problems is Bugzilla solving and how is that benefiting you?** We are managing our whole product life cycle. ### 47. Perfect Tool to track bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2015 **What do you like best about Bugzilla?** Its easy compare to other bug tracking tools, Feels more comfortable as its not complicated. **What do you dislike about Bugzilla?** There is nothing to dislike, But some times its slow while searching bugs. **Recommendations to others considering Bugzilla:** Definitely **What problems is Bugzilla solving and how is that benefiting you?** We are using Bugzilla as a Bug tracker We are happy with that. ### 48. Prefect and awesome tool for bug tracking. **Rating:** 4.5/5.0 stars **Reviewed by:** Parth J. | software quality assurance engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2015 **What do you like best about Bugzilla?** Easy to use ,compatible and user friendly.. **What do you dislike about Bugzilla?** we are not able to edit\delete comment once added to any bug. **What problems is Bugzilla solving and how is that benefiting you?** We are using it as a bug tracking tool in our Firm. ### 49. Detailing, ease of use, customized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2015 **What do you like best about Bugzilla?** Customized as per our requirement Advance search option to search bugs from thousands of bugs Detail bug description which allows us to identify it easily. **What do you dislike about Bugzilla?** GUI can be more interactive and cool looking **What problems is Bugzilla solving and how is that benefiting you?** Defect maintenance becomes easy and it has helped us to align our defects. Keeping the track of the defects at each stage of defect life cycle becomes easy. ### 50. Bugzilla rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2015 **What do you like best about Bugzilla?** Ease of search including Advanced Search and custom reports. **What do you dislike about Bugzilla?** The Graphical User Interface (GUI) can use some face lift. **What problems is Bugzilla solving and how is that benefiting you?** Web application and database development. ## Bugzilla Discussions - [Why bugzilla](https://www.g2.com/discussions/36912-why-bugzilla) - 1 comment, 1 upvote - [integration](https://www.g2.com/discussions/35224-integration) - 1 comment, 1 upvote - [I am software tester,can i use Bugzilla for testing softwares.](https://www.g2.com/discussions/i-am-software-tester-can-i-use-bugzilla-for-testing-softwares) - 1 comment, 1 upvote - [View Bugzilla pricing details and edition comparison](https://www.g2.com/products/bugzilla/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+11%3A51%3A00+-0500&secure%5Bsession_id%5D=3175652d-5a6b-4582-be2a-ae651ff24261&secure%5Btoken%5D=a5d8208efe6d7000fa07b7ac807eceb5f8fc54f90146650be64bed50ba0ebbf7&format=llm_user) ## Bugzilla Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Bug Monitoring** - Analytics - Bug History - Data Retention **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions ## Top Bugzilla Alternatives - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,569 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - 4.5/5.0 (884 reviews) - [MantisBT](https://www.g2.com/products/mantisbt/reviews) - 4.0/5.0 (79 reviews)