--- title: Bugzilla Reviews meta_title: 'Bugzilla Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 113 reviews by the users' company size, role or industry to find out how Bugzilla works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 113 scale: '5' date_modified: '2026-08-09' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Bugzilla Reviews **Vendor:** Bugzilla **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 3.9/5.0 **Total Reviews:** 113 ## About Bugzilla Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack. Consequently, Bugzilla has quickly become a favorite of thousands of organizations across the globe. Product demo can be found at [https://bugzilla.ninja/](https://landfill.bugzilla.org/) . Use of the "Request a Demo" button will be ignored; there doesn't appear to be a way to remove it from this page. ## Bugzilla Reviews ### 1. Web based bug tracking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Bugzilla?** Easy to search the bug by using the advance search capabilities features. It supports multiple formats for Bug lists. Easy to find the duplicate by using automatic duplicate bug detection. **What do you dislike about Bugzilla?** I found difficult to attach the screen shots while reporting bug and if that screen shots file size is more. **What problems is Bugzilla solving and how is that benefiting you?** Easy to track the issues/bugs and create the issues in bugzilla and duplicate defects can be easy identified by automatic duplicate bug detection feature. ### 2. Its been 6 years since I used BZ regularly. My answers are based on that experience. **Rating:** 1.5/5.0 stars **Reviewed by:** Mike M. | Senior UI/UX Architect, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2015 **What do you like best about Bugzilla?** Disclaimer: Its been 6 years since I used BZ regularly. My answers are based on that experience. The basic interface appears relatively friendly. **What do you dislike about Bugzilla?** I have never seen an up-to-date Bugzilla installation. They always seem years behind the latest release. It must be problematic to updated the software for some reason. Tactics should be employed to keep all installations up to date. Some examples include better backward compatibility, auto-updating, better migration scripts, better communication of new features, better remote hosting solutions, and better workflow integration. Since no one ever seems to use the current version of the software, the user base is fractured and does not benefit from the true audience size. Software bugs do not exist in a vacuum, yet BZ treats them as if they do. Integration between BZ and enterprise components is haphazard, often clunky, and often plagued by confusing redundancies. BZ doesn't really get "bug lifecycle"; instead it allows anyone to submit a bug and assign to anyone, instead of going through a triage mechanism. It presumes the submitter already knows who should be assigned what bug (!) which results in a confusing mess if your trying to manage resources. **Recommendations to others considering Bugzilla:** If it integrates with your other systems, it might be great. But I'd study carefully before adopting BZ again. **What problems is Bugzilla solving and how is that benefiting you?** Integrated bug, requirements, and resource planning/tracking for software development. The BZ installation only provided pretty-poor bug tracking, and didn't provide or integrate well with requirements or resource planning/tracking solutions. In my experience, Jira + Balsamiq has offered the best integrated bug, requirements, and resource planning/tracking. **Official Response from David Miller:** > Many (but not all) of the issues you've brought up have been addressed in the last few years. The main problem with upgrading, as you pointed out, was customization. Bugzilla was easy to customize, and lots of people did it. But those customizations would have to be done over again every time you upgraded, which made it hard to upgrade. Since the time when you last used it, many commonly customized areas have had extension hooks added so you can write your customization as a plug-in that won't get blown away when you upgrade (and will usually remain compatible as well). Bugzilla has also added a workflow editor which which you can control who can change a bug into which states, as well as which states can be used when. Extension hooks are also provided in this area so you can fine-tune the controls over who can do what with the bug state as much as you want. ## Bugzilla Discussions - [Why bugzilla](https://www.g2.com/discussions/36912-why-bugzilla) - 1 comment, 1 upvote - [integration](https://www.g2.com/discussions/35224-integration) - 1 comment, 1 upvote - [I am software tester,can i use Bugzilla for testing softwares.](https://www.g2.com/discussions/i-am-software-tester-can-i-use-bugzilla-for-testing-softwares) - 1 comment, 1 upvote - [View Bugzilla pricing details and edition comparison](https://www.g2.com/products/bugzilla/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+06%3A24%3A24+-0500&secure%5Bsession_id%5D=f6b39c88-a9bd-4195-8cae-349a10e2b728&secure%5Btoken%5D=8c0fadae58592528998ff6b30894dd628f0a66e36b8096ad2263edea0117cdff&format=llm_user) ## Bugzilla Features **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Bug Monitoring** - Analytics - Bug History - Data Retention **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions ## Top Bugzilla Alternatives - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,568 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - 4.5/5.0 (884 reviews) - [MantisBT](https://www.g2.com/products/mantisbt/reviews) - 4.0/5.0 (79 reviews)