UA

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

3/19/2018

"Best bug testing tool of the year"

5/5

What do you like best about Bugsee?

We just love use Bugsee in our development process. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Everything is good! Just a great product for bug testing Review collected by and hosted on G2.com.

DW

David W.

Small-Business (50 or fewer emp.)

3/8/2018

"Bugsee - finally track down the issue"

5/5

What do you like best about Bugsee?

Bugsee is a very easy to use platform that allows us to actually see what's going wrong when there's a problem. The video capture is critical for app QA. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

The tool is great - looking forward to an Android version. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

4/6/2018

"Bugsee makes debugging issues fun"

5/5

What do you like best about Bugsee?

After starting to use bugsee it´s fun debugging issues in our mobile apps, the user experience is amazing, and it helps you to find the root cause of any issues. It seems like a very mature, even with excelent support for the upcoming GDPR. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

I have not found anything yet to dislike, if we just could get the same for web apps, wihtout installing plugins. Review collected by and hosted on G2.com.

DB

Del B.

Lead iOS Developer

Information Technology and Services

Small-Business (50 or fewer emp.)

5/30/2017

"You'll find out things you never would have and you will save time and money in support"

5/5

What do you like best about Bugsee?

Really 2 things to be honest:

1. Bugsee provides up to 60 seconds of video leading up to the crash. This reveals things I could have only hoped to discover iff I happened to be there watching the user as they crashes the app. My favorite was when I watched a Bugsee video for a crash and discovered the user had 6 simultaneous touches on the screen, one of them being the back button.

2. It has all the details together that you need to diagnose a crash or better understand a bug report:

- Video

- Crash log (if applicable)

- Console logs

- User defined variables (username, peripheral serial numbers, etc.)

- Network state

- Top view

- User submitted comments (in the case of a bug report)

- and the list goes on.... Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Honestly, there is nothing I dislike about this product. The issues I had they quickly iterated on and they are now features. You won't get better meaningful responsiveness than I've seen from the Bugsee staff. Review collected by and hosted on G2.com.

Recommendations to others considering Bugsee:

Buy it. If there is anything you don't think it has, just ask. They either have it or will be implementing it soon. Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

1. Amazing remote troubleshooting of crashes and bug reports of an iOS app that is deployed with a Verifone point of sale sled and a Zebra printer. Our deployments are all across the continental United States.

2. Faster QA cycles, since I no longer have to ask our QA engineers what they did to cause a crash or a bug. I can watch the video and I can see all the conditions of the crash or bug. Review collected by and hosted on G2.com.

MK

Michael K.

VP Engineering

E-Learning

Mid-Market (51-1000 emp.)

3/29/2017

"Easiest, most accurate bug reporting tool on the market"

5/5

What do you like best about Bugsee?

The simplicity if integration into iOS is fantastic. We are using Bugsee on iOS, Android and Web. Bugsee won our team of developers across all platforms. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Nothing. I wanted to say the current level of integration with Jira, but realized that it took their team 48 hours to resolve an integration challenge we were having with the platform. Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

The main pain point we were trying to solve is a details bug reporting on mobile platforms. It was a very tedious job for our QA team to take a screen shot, describe it, attach to Jira. All of that produced a lot of steps that we avoid with Bugsee.

Bugsee allowed us to report open issues a lot faster, which it turn enable us to fix them faster thus providing a better product and satisfy our customers. Review collected by and hosted on G2.com.

SA

Sambhav A.

CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

3/31/2017

"Best crash reporting tool I have ever seen."

5/5

What do you like best about Bugsee?

I would say everything, clean UI, accurate crash reporting, feature to merge similar crashes in one single issue. Apart from these all, the feature that shows video of the crash is really very helpful to identify the bug. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Nothing. There is nothing I could find that is not good, and if there is anything that is not working properly, then Alex is really quick in fixing that to make it best again. Review collected by and hosted on G2.com.

EH

Eliott H.

Developer

Small-Business (50 or fewer emp.)

4/6/2017

"Awesome, nice, easiest bug reporting tool on earth"

5/5

What do you like best about Bugsee?

Everything. The awesome design/UI, the fast reporting, the suppport, ... It so amazing. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Uhm... Nothing. It so nice. I can't find anything i dislike. Only that CPU is running higher. Review collected by and hosted on G2.com.

DM

Dmitry M.

iOS software engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

4/1/2017

"Very nice bug reporting tool"

5/5

What do you like best about Bugsee?

Integrated solution for reporting crashes, bugs. Automatically captures video to see what was going on in application before crash/bug happened. Review collected by and hosted on G2.com.

What do you dislike about Bugsee?

Permanent CPU usage for 20-30%, not really suitable for mobile device. Review collected by and hosted on G2.com.

What problems is Bugsee solving and how is that benefiting you?

When somebody is reviewing/testing your application, it is always an issue to see what really caused a bug/crash. Bugsee allows to capture video stream of what user had been doing, to not rely on his regular issue description like 'i was doing nothing, and it crashed', and provides full stack trace for crashes. Review collected by and hosted on G2.com.