The ability to log bugs directly on the site, to share designs and communications with clients or team members separately has been a game changer for our team. We use BugHerd for every single project - it's now a very important part of the process for us. It's intuitive, easy to use, and incredibly easy to set up. Customer support is always amazing (and quick to respond). Review collected by and hosted on G2.com.

I don't have any dislikes at the moment! Review collected by and hosted on G2.com.

It's extensive bug tracking features, data archival, intuitive and fast User Experience is one of its highlights Review collected by and hosted on G2.com.

The clarity is sometimes not that clear and there is a room for improvement for some parts of its User Experience Review collected by and hosted on G2.com.

Pinpointing edits has never been easier, and the automatic screenshot with annotation capability is very handy. Even better is the ability to screen record with verbal explanation. BugHerd has really made it easy to increase our efficiency on a day-to-day basis during the QA process, as well as the client feedback process.

It was easy to set up our BugHerd account, and when we have a problem with the software, their customer support is very friendly and helpful via email. Review collected by and hosted on G2.com.

The notification system needs an overhaul. Turning on/off notifications isn't fully customizable and there's no internal inbox, so my email inbox is constantly being spammed. I've taken to filtering all notifications from BugHerd directly into a folder and never looking at them. Review collected by and hosted on G2.com.

We use BugHerd to QA as well as for client reviews. Clients love it because it only requires an extension and then it's seamless from there - just click and comment on what needs to be changed. On the agency side, this also encourages clients to be specific in their feedback, requiring them to think it through! As a project manager, it's so easy to drag and drop cards on the task board. Mass updating makes things go more quickly as well. Strong feature sets. Review collected by and hosted on G2.com.

Product suggestion - would love to be able to a place per project where I could add QA instructions, links, assignments, etc. So anyone that's been instructed to go check out the work on BugHerd can find the what/how of their assignment. The search/filtering functionality can be a little clunky and takes a minute to figure out how to use. Email notifications seem to be lacking (unless I'm missing something); I want to know if anyone has commented anywhere on a project, and it seems like you must be assigned for that to happen. As oversight, I need to manually check BH frequently vs being alerted. Review collected by and hosted on G2.com.

I like how everyone can collaborate in real time and provide feedback that is easy to interpret thanks to the tools such as pins and screenshots. Moreover, it's very easy to install and integrate to a website, and once it's done, with the help of the browser extension, you can activate it with 2 clicks. Review collected by and hosted on G2.com.

It can be a bit buggy sometimes with images not being taken or if the sites have password protection, this can lead to bugherd not working fully Review collected by and hosted on G2.com.

I love how much it speeds up our intern QA/QA processes and streamlines client feedback. The fact that it also captures browser info and provides screenshots makes it much easier for our developers to fix bugs. Review collected by and hosted on G2.com.

The client view is a bit limited and using auto correct when adding task descriptors is a little clunky. Review collected by and hosted on G2.com.

Bugherd made it easy for us to solicit feedback on a new website from a wide variety of stakeholders. We could then organize that feedback and triage any fixes. Review collected by and hosted on G2.com.

While overall this tool worked super well, it did require some training for non-technical staff who participated in the review process. However, a little bit of training went a long way. Review collected by and hosted on G2.com.

I work for a charity, which runs various fundraising events throughout the year. We use BugHerd to review the webpages created for these events (approximately 3-4 events per year) - to provide feedback during testing periods. Prior to using BugHerd we would have to email all our feedback to those managing the various programs and IT. This was very time consuming and a very ineffcient process (e.g. duplicate comments being reviewed in various emails, having to enter links and screenshots of potential issues found, etc.). With BugHerd, we can view other comments made by colleagues (avoiding duplicates) and enter our comments directly in location on the page where a potential issue has been found. BugHerd saves countless hours of unnecessary work. Review collected by and hosted on G2.com.

The only thing I dislike about BugHerd is that we can't use it when we are reviewing the features of our Participant Centres for our events (e.g. If someone registers for a Walk, they can login to a Participant Centre). We can only use it to review public webpages. When reviewing our Partiicpant Centres, we must do things 'old school'. Review collected by and hosted on G2.com.

Incredibly useful piece of kit when logging everything from bugs/errors to simple typos on websites. Easy to implement and set up too. Ability to save screenshots and videos makes life a lot simpler for our tech team to work out where exactly the issue is on a webpage. Also being able to use it for public feedback and then track that through the kanban board is very handy.

Customer service is great too - if you want to check something, or suggest an improvement, they're very responsive.

We use Bugherd on a daily basis and we'd be a bit lost without it now. Review collected by and hosted on G2.com.

Not many downsides at all. Slight niggle is that integration with Jira doesn't seem that straightforward. We tried via Zapier but not succeeded yet, but it's early days Review collected by and hosted on G2.com.

BugHerd makes identifying, assigning, and tracking necessary changes easy, quick, and intuitive. It makes client communication and feedback easy and fast. Review collected by and hosted on G2.com.

I would like to see a few more features on the client-use side of BugHerd. Review collected by and hosted on G2.com.