# Bugcrowd Reviews **Vendor:** Bugcrowd **Category:** [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 61 ## About Bugcrowd Bugcrowd frees organizations with a low tolerance for risk from chronic talent shortages, noisy tools that breed false positives, and the fear of critical hidden or emerging vulnerabilities. Our SaaS platform provides access to the unlimited capacity and skills of the global ethical hacker/pentester community for deeper, proactive risk reduction and faster regulatory compliance. With 12+ years of experience and 1200+ customers in every industry (including OpenAI, National Australia Bank, Indeed, USAA, Twilio, and CISA), we know what long-term with crowdsourced security looks like. ## Bugcrowd Pros & Cons **What users like:** - Users appreciate Bugcrowd's **high-quality reporting** and organized platform, enhancing their security research experience and efficiency. (8 reviews) - Users value the **ease of use** of Bugcrowd, appreciating its seamless setup and organized workflow for security testing. (7 reviews) - Users commend Bugcrowd for its **excellent customer support** , consistently providing timely and helpful assistance throughout their experience. (6 reviews) - Users value the **clear and transparent communication** from Bugcrowd, enhancing the research experience significantly. (5 reviews) - Users highlight **reliable vulnerability detection** through Bugcrowd’s strong community, enhancing overall application security effectively. (5 reviews) - Users benefit from the **high efficiency** of Bugcrowd, enabling focused vulnerability discovery through streamlined processes and clear instructions. (4 reviews) - Users value the **structured programs and responsive support** of Bugcrowd, enhancing their security testing experience and skills. (4 reviews) - Simple (4 reviews) - Users appreciate the **collaborative approach** of Bugcrowd, enhancing security through a community of ethical hackers. (3 reviews) - Dashboard Usability (3 reviews) **What users dislike:** - Users express frustration with **poor customer support** , highlighting slow triage processes and delayed report responses. (4 reviews) - Users experience **slow performance** with triaging and reporting, affecting communication and overall satisfaction with Bugcrowd. (4 reviews) - Users experience **slow triage response times** from companies, leading to frustration and inconsistencies in bug management processes. (3 reviews) - Users experience **inadequate reporting** that can delay resolutions and cause frustration in time-sensitive situations. (3 reviews) - Users find the **steep learning curve** of Bugcrowd challenging, hindering the onboarding and effective use of the platform. (3 reviews) - Users often experience **slow loading** times and inconsistent triaging, which hinders their overall experience with Bugcrowd. (3 reviews) - Complexity (2 reviews) - Difficult Learning (2 reviews) - High Learning Curve (2 reviews) - Users experience **lack of detail** in Bugcrowd, resulting in wasted time and inadequate support for operations at scale. (2 reviews) ## Bugcrowd Reviews ### 1. Indifferent **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Bugcrowd?** BugCrowd has managed to find a few issues that have managed to slip by me. The issues that were found though happened to be low priority. Good news. **What do you dislike about Bugcrowd?** I don't really have a strong negative opinion, other than it can be somewhat expensive. I can say though that it was a little tricky with handing over information to ethical hackers whom I did not know or trust. I also realize bugcrowd's services are a little mediocre and are really great at assuring you that you at least have some sort of bug bounty program; quality of service is a little questionable though. **Recommendations to others considering Bugcrowd:** To those considering bugcrowd, I would say that you're headed in the right direction. From a personal standpoint, I've had nothing but a positive experience from bugcrowd. Bugcrowd really does bring peace of mind to you knowing that you're being proactive to protect your IP. Overall, bugcrowd does a fantastic job. I'd say the only real downside is the price tag. **What problems is Bugcrowd solving and how is that benefiting you?** Bug bounty programs are assiduous at demonstrating attentiveness beyond standard analysis and penetration. ### 2. Extremely disappointed with with Support and Ops Management. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Bugcrowd?** Over the 5 months I have been using their program I did not see material results until month 4. In that month they were all very low priority bugs, some worth fixing, some not. **What do you dislike about Bugcrowd?** At the end of Q2 2018 I contacted a sales rep at Bugcrowd to see if they were able to do a price cut to hit sales numbers. They obliged and gave me a great deal. The handoff to the Solutions Architect was smooth but soon after working with him I started to see the problems. I had very explicit scope I did not want tested. This scope was immediately ignored by the solutions architect and every single person I dealt with after. The scope was very explicit not to make new accounts, but to use the ones created for them. Multiple internal Bugcrowd employees ignored my request, and then followed by multiple researchers who had this scope explicit in their req. I let them know every time they didn’t follow this process, informing them it is not acceptable as they were entering our sales channels. I informed them if it continued to happen, that the benefit of using Bugcrowd would be outweighed by the negatives of researchers not following this outlined process. I then informed Bugcrowd if it continued to happen I will request a refund. The issue continued so I requested a pro-rated refund. I was denied and then was asked if I could do something on my end to prevent their process of not following directions. I informed Bugcrowd to pause the program because it doesn’t make sense for me to hardcode around their email addresses for their own lack of control and that the Bugcrowd platform from now moving forward has no use to me. I do not recommend their products if you want anything more than a rubber stamp of having a ‘bug bounty program.’ **Recommendations to others considering Bugcrowd:** Wait until the end of a quarter to negotiate if you are dead-set on using them. **What problems is Bugcrowd solving and how is that benefiting you?** I wanted to use Bugcrowd for security testing. Was very disappointed when I had to cancel the program for their lack of following directions and inability to control their own researchers. ### 3. This is so innovative! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2019 **What do you like best about Bugcrowd?** The fact that it isn't a one size fits all platform. When you crowdsource your cybersecurity, there are new sets of eyes available all the time. **What do you dislike about Bugcrowd?** The platform can be a bit overwhelming at times. There is so much to look at and understand - just the basic premise took us a while to understand. **Recommendations to others considering Bugcrowd:** It is a bit overwhelming at first but it clicks all of a sudden on how they are disrupting the cyber industry to really make it work. **What problems is Bugcrowd solving and how is that benefiting you?** Keeping everything safe and secure for a smaller company. ### 4. The Right Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Bugcrowd?** The best part of my many positive experiences with Bugcrowd has been with the triage team. Based on their diligence with confirming, duplicating researcher findings, working with those researchers and finally working with us has built trust to the point that I can take and work from Bugcrowd's reports at face value. I 100% trust that the triage team is working to our benefit and challenging researchers when things that are found don't quite add up. **What do you dislike about Bugcrowd?** Not so much a dislike but my initial thought in working with Bugcrowd was from the standpoint of reservation. I was worried about handing over our web applications for the purpose of intentionally trying to exploit flaws and the fear of the unknown for what could happen with ethical hackers that we neither knew nor trusted. Those concerns were put to rest within days of the team reaching out to us and through scheduled status/progress meetings. Bugcrowd "invites" researchers they trust and because I have grown to trust Bugcrowd I trust their researchers by extension. **Recommendations to others considering Bugcrowd:** Our experience has been very positive with the Bugcrowd platform, team and campaigns we engaged them for. Best case is their team of researchers find little to nothing wrong with what they're testing and you get the peace of mind knowing you've done what you could to protect your IP. Worst case is you get to see exactly right down to the smallest detail what you can do better to achieve that peace of mind. Bugcrowd provides a service that I am proud to report statuses back to our leadership team with. **What problems is Bugcrowd solving and how is that benefiting you?** Our goals are two fold, 1) Protect our customer's information and 2) not be in a position that we ever have to explain to the public or our board of directors why we didn't do everything we possibly could to complete the first goal. ### 5. Best Bug Bounty Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Vinaykumar G. | Application Development Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Bugcrowd?** The security vulnerability handling and the big bounties on the discovery of security vulnerabilities. **What do you dislike about Bugcrowd?** Nothing as of now. Only thing is that they can improve the marketing and advertising. **Recommendations to others considering Bugcrowd:** Go for it, very good. **What problems is Bugcrowd solving and how is that benefiting you?** Security Vulnerabilities identification. ### 6. Manage your connection with the best security researchers in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Bugcrowd?** Bugcrowd helps you improve your security posture by linking you with some of the best security researchers in the world. There are so many unknowns about running a bug bounty program and the relationships with researchers that BugCrowd help you become familiar with and guide you into getting the best results out of your company. While anyone can run a bug bounty program on their own, the BugCrowd team is where the value comes from and their help is invaluable. **What do you dislike about Bugcrowd?** The program can be expensive. But as long as you have your processes in place and internal teams on board to deliver valuable content to the program, you will make your monies worth. **What problems is Bugcrowd solving and how is that benefiting you?** Bugcrowd allows us to get more eyes and better coverage over our systems from a security view. ### 7. Great program for due dilligence above and beyond standard testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Bugcrowd?** BugCrowd has found multiple serious issues that have managed to slip by our scanning and procedure based testing. The CrowdControl portal makes it easy to manage programs for a large number of applications like we have given our extensive online presence. **What do you dislike about Bugcrowd?** It can be difficult to setup a large number of accounts for testing - not sure that's specific to BugCrowd but it is a difficulty of running Bug Bounties whether they be long or short. There have also been elements of the Bug Crowd portal that haven't worked well but have been addressed over the course of this year. **What problems is Bugcrowd solving and how is that benefiting you?** Bug Bounty programs are used to demonstrate due diligence above and beyond standard static analysis, open source scanning, dynamic scanning and penetration testing. ### 8. Great app for contact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2019 **What do you like best about Bugcrowd?** Continuous coverage surfaces more critical vulnerabilities Automated workflows and remediation advice empower DevOps Advanced analytics connect the right security skills to every project **What do you dislike about Bugcrowd?** No dislike but they are providing less feature **Recommendations to others considering Bugcrowd:** Great app in using the bugcrowd **What problems is Bugcrowd solving and how is that benefiting you?** Fixxing Webapp bugs and enhancing security ### 9. Bugcrowd protects you from all kind of security threats **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Bugcrowd?** It's price affordable in price and it's awesome user interface **What do you dislike about Bugcrowd?** every thing looks perfect for our needs.. **Recommendations to others considering Bugcrowd:** It's is an awesome tool makes development tracks and authentication **What problems is Bugcrowd solving and how is that benefiting you?** nope not yet, we have not found any major issues. ### 10. Platform for people who are always finding bug in everything **Rating:** 4.5/5.0 stars **Reviewed by:** Gunank S. | Machine Learning Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Bugcrowd?** I like this platform because it provides opportunity to show case that you have find some bug or any application flow fault which will be really helpful for companies. Rewards are awesome if you are able to find a bug in software/App. **What do you dislike about Bugcrowd?** As the platform provides opportunity for Enthusiastic people so i don't have any dislike for this. It also helps organisations to improve their product and save from hackers. **Recommendations to others considering Bugcrowd:** Yeah if you are exploring Bugcrowd then you are heading to a good direction just look into the code of some organisations and found some bugs in that. **What problems is Bugcrowd solving and how is that benefiting you?** Bugcrowd is providing Platform to its users and helping organisations to test their products and software. Bug bounty program by bugcrowd is another helping hand for both people and organisations. ### 11. Crowdsource your security vulnerabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2018 **What do you like best about Bugcrowd?** Bugcrowd allows you to tap the expertise of many professionals to root out vulnerabilities in your work. I find this invaluable, as having developers security check their own code is prone to error. I find it to be a great way to discover problems rapidly and allow my teams to work on what they're good at. **What do you dislike about Bugcrowd?** While highly effective, the service can be expensive, especially for small, internally-facing code. For a higher level project, it's worth it, though. **What problems is Bugcrowd solving and how is that benefiting you?** Save time trying to discover security vulnerabilities with the in-house team. More effective discovery. ## Bugcrowd Discussions - [What is a Vulnerability Disclosure Program?](https://www.g2.com/discussions/what-is-a-vulnerability-disclosure-program) - 1 comment, 2 upvotes - [What is a Bug Bounty program?](https://www.g2.com/discussions/what-is-a-bug-bounty-program) - 1 comment, 2 upvotes - [How do you vet your researchers?](https://www.g2.com/discussions/how-do-you-vet-your-researchers) - 1 comment, 1 upvote - [How does crowdsourced security fit with traditional security assessment methods?](https://www.g2.com/discussions/how-does-crowdsourced-security-fit-with-traditional-security-assessment-methods) - 1 comment, 1 upvote - [What is a Next Gen Pen Test?](https://www.g2.com/discussions/what-is-a-next-gen-pen-test) - 1 comment, 1 upvote - [View Bugcrowd pricing details and edition comparison](https://www.g2.com/products/bugcrowd/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+03%3A00%3A34+-0500&secure%5Bsession_id%5D=b930dde0-8443-4839-bcc2-50724f35241d&secure%5Btoken%5D=a08b232438843d0111635da0381c2624d6b46aae0e012364478eac439e6e6826&format=llm_user) ## Bugcrowd Integrations - [Burp Suite](https://www.g2.com/products/burp-suite/reviews) ## Bugcrowd Features **Administration** - API / Integrations - Extensibility - Reporting and Analytics **Functionality** - Crowd Testing - Feedback Tracking - Integration - Requirements - Logging **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Risk Analysis** - Risk Scoring - Reporting - Risk-Prioritization **Analysis** - Issue Tracking - Reconnaissance - Vulnerability Scan **Admin** - Test Analysis **Bug Monitoring** - Analytics - Bug History - Data Retention **Vulnerability Assesment** - Vulnerability Scanning - Vulnerability Intelligence - Contextual Data - Dashboards **Testing** - Command-Line Tools - Manual Testing - Test Automation - Performance and Reliability **Automation** - Automated Remediation - Workflow Automation - Security Testing - Test Automation **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Bugcrowd Alternatives - [HackerOne Platform](https://www.g2.com/products/hackerone-hackerone-platform/reviews) - 4.5/5.0 (73 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (11,951 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,460 reviews)