--- title: BT Contact Center Reviews meta_title: 'BT Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how BT Contact Center works for a business like yours. aggregate_rating: rating_value: 2.5 review_count: 2 scale: '5' date_modified: '2025-03-10' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # BT Contact Center Reviews **Vendor:** BT Global Services **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 2.5/5.0 **Total Reviews:** 2 ## About BT Contact Center Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top brands can also bring down risk, cost and delivery time. Add agents quickly: It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you۪ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help. Put yourself in control: Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently. Get up and running fast: Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly. Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time. ## BT Contact Center Reviews ### 1. Not the most positive. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2016 **What do you like best about BT Contact Center?** BT products are second to none. You rarely need to reach out for support. **What do you dislike about BT Contact Center?** Support is severely lacking. Service and simple customer service need a major overhaul. **Recommendations to others considering BT Contact Center:** There Is a bunch of options and other alternatives. **What problems is BT Contact Center solving and how is that benefiting you?** N/A ### 2. Good service support from the twitter account **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2014 **What do you like best about BT Contact Center?** If you need assistance from BT tweet them as the social media account is uk based and they can prioritise your issue. We had an issue with our wifi setup after moving house and had a frustrating conversation with the call centre tweeting them had the issue resolved in 24 hours and numerous follow up calls and a discount on our bill. We were really pleased and would use this medium to communicate with BT again. **What do you dislike about BT Contact Center?** Going through to the call centre can be hit and miss and employees are clearly reading from a script which can lead to a frustrating experience. **What problems is BT Contact Center solving and how is that benefiting you?** Internet connection ## BT Contact Center Discussions - [What is BT Contact Center used for?](https://www.g2.com/discussions/what-is-bt-contact-center-used-for) - [View BT Contact Center pricing details and edition comparison](https://www.g2.com/products/bt-contact-center/reviews?open_modal_url=%2Fproducts%2Fbt-contact-center%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fbt-contact-center%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A58%3A48+-0500&secure%5Bsession_id%5D=308c1cbb-cbf7-4033-bbba-2046c4e3b523&secure%5Btoken%5D=8346cf319de955708af9f08f5725cf2bd0cba4c1ca05c72effb414d2ce61beb8&format=llm_user) ## BT Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top BT Contact Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,065 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)