BT Contact Center Reviews & Product Details

BT Contact Center Overview

What is BT Contact Center?

Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top brands can also bring down risk, cost and delivery time. Add agents quickly: It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you۪ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help. Put yourself in control: Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently. Get up and running fast: Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly. Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time.

BT Contact Center Details
Product Description

Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense.

Seller Details
BT Global Services
Year Founded
HQ Location
London, United Kingdom
LinkedIn® Page
10,180 employees on LinkedIn®
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BT Contact Center Reviews

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What do you like best?

If you need assistance from BT tweet them as the social media account is uk based and they can prioritise your issue. We had an issue with our wifi setup after moving house and had a frustrating conversation with the call centre tweeting them had the issue resolved in 24 hours and numerous follow up calls and a discount on our bill. We were really pleased and would use this medium to communicate with BT again. Review collected by and hosted on

What do you dislike?

Going through to the call centre can be hit and miss and employees are clearly reading from a script which can lead to a frustrating experience. Review collected by and hosted on

What problems are you solving with the product? What benefits have you realized?

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