BT Contact Center Reviews & Product Details

BT Contact Center Overview

What is BT Contact Center?

Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top brands can also bring down risk, cost and delivery time. Add agents quickly: It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you۪ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help. Put yourself in control: Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently. Get up and running fast: Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly. Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time.

BT Contact Center Details
Product Description

Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense.

Seller Details
BT Global Services
Year Founded
HQ Location
London, United Kingdom
LinkedIn® Page
10,180 employees on LinkedIn®
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BT Contact Center Reviews

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Mid-Market(51-1000 emp.)
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BT products are second to none. You rarely need to reach out for support. Review collected by and hosted on

What do you dislike?

Support is severely lacking. Service and simple customer service need a major overhaul. Review collected by and hosted on

Recommendations to others considering the product:

There Is a bunch of options and other alternatives. Review collected by and hosted on

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