1. [Home](https://www.g2.com/) 2. ... 3. [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) 4. [BT Contact Center Discussions](https://www.g2.com/products/bt-contact-center/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_309cba242c2dc83b423e0cfbf9630b0f/bt-contact-center.png "Product Avatar Image") ](/products/bt-contact-center/reviews) [ BT Contact Center ](/products/bt-contact-center/reviews) (2)2.5/5 Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top brands can also bring down risk, cost and delivery time. Add agents quickly: It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you۪ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help. Put yourself in control: Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently. Get up and running fast: Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly. Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time. Show More * * * ### 0.0 Nps Score Already have BT Contact Center? ### All BT Contact Center Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is BT Contact Center used for? ](/discussions/what-is-bt-contact-center-used-for) What is BT Contact Center used for? 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