--- title: BT Cloud Phone Reviews meta\_title: 'BT Cloud Phone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how BT Cloud Phone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 3 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # BT Cloud Phone Reviews & Product Details Phone systems hosted in the cloud for flexibility, agility, and powerful call-management features * * * Seller [BT](https://www.g2.com/sellers/bt) Discussions [BT Cloud Phone Community](https://www.g2.com/products/bt-cloud-phone/discuss) Show More ## Top-Rated Alternatives [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,923) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/bt-cloud-phone/competitors/alternatives) ![Adrian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian R.") AR Adrian R. Service Asset and Configuration Management Solution Owner Enterprise (\> 1000 emp.) 8/15/2023 "Seamless Communication with BT Cloud Phone" 5/5 What do you like best about BT Cloud Phone? I've been using BT Cloud Phone for my small business for the past year, and it has significantly streamlined our communication processes. The cloud-based system offers a range of features that have improved our connectivity and productivity.One of the standout features is the ability to make and receive calls over the internet. This has eliminated the need for traditional phone lines and reduced our monthly expenses. The call quality is generally excellent, although occasional minor glitches have been noticed during peak usage times.The call management tools are a real game-changer. Call routing and forwarding options are highly customizable, allowing us to ensure that calls are directed to the right team members, even if they're working remotely. The voicemail-to-email feature has also been invaluable, ensuring that no important message goes unnoticed. Review collected by and hosted on G2.com. What do you dislike about BT Cloud Phone? On the downside, setting up the system initially was a bit complicated, and we had to rely on customer support for assistance. The support team, however, was responsive and guided us through the process effectively.While BT Cloud Phone offers a range of features, there were a few advanced functionalities that we felt were lacking. Integration with popular CRM platforms and other third-party apps could enhance its capabilities even further. Review collected by and hosted on G2.com. What problems is BT Cloud Phone solving and how is that benefiting you? The call management tools are a real game-changer. Call routing and forwarding options are highly customizable, allowing us to ensure that calls are directed to the right team members, even if they're working remotely. The voicemail-to-email feature has also been invaluable, ensuring that no important message goes unnoticed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shamserul H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamserul H.") SH Shamserul H. Cloud Engineer Small-Business (50 or fewer emp.) 12/13/2022 "BT Cloud Seamless Phone" 4.5/5 What do you like best about BT Cloud Phone? It provides customizable cloud phones before other IP phones. It has incredible functionality to check all call logs and recordings. Even it has a feature to log in as per the IAM service. Review collected by and hosted on G2.com. What do you dislike about BT Cloud Phone? It's all good, and It cloud be improved in terms of browser compatibility. Should enhance cookies kind of stuff to save cache information. The browser setting should be automatically adjusted. Review collected by and hosted on G2.com. What problems is BT Cloud Phone solving and how is that benefiting you? I was working on RDC support, so it was critical to attend the calls on time. For this, BT Cloud helped us to implement such necessary calls and allowed us to monitor all call logs closely. Review collected by and hosted on G2.com. Show More 12/26/2022 Validated ReviewerIncentivizedSource: G2 invite ![Matt P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt P.") MP Matt P. QA Lead Enterprise (\> 1000 emp.) 5/18/2019 "Better than communicators" 3.5/5 What do you like best about BT Cloud Phone? Simple to use and does not require a computer to use and installing any apps on the phone Review collected by and hosted on G2.com. What do you dislike about BT Cloud Phone? Waiting for the host. It would be great if the call connected even without the host present (it was a daily stand-up call so the host was not always present) Review collected by and hosted on G2.com. What problems is BT Cloud Phone solving and how is that benefiting you? Not having to set up a meeting on a well known communicator every time we need a call. Calling into a war room to solve ad hoc issues. Setting up a meeting every time in outlook or even using meet now requires a link to send to people while using BT it's just a number and a code that has to be remembered and used i.e. For calling in from a car Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ### There are not enough reviews of BT Cloud Phone for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![GoTo Connect Logo](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect Logo") GoTo Connect 4.4 (1,415) GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service ](https://www.g2.com/products/goto-connect/reviews "GoTo Connect")[ 2 ![Webex Suite Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite Logo") Webex Suite 4.2 (18,923) Boost productivity with Webex Suite, an all-in-one, AI-powered collaboration platform for hybrid work. Securely manage meetings, calling, events, and more in one place. ](https://www.g2.com/products/cisco-webex-suite/reviews "Webex Suite")[ 3 ![Dialpad Connect Logo](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect Logo") Dialpad Connect 4.4 (4,201) Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. ](https://www.g2.com/products/dialpad-connect/reviews "Dialpad Connect")[ 4 ![Nextiva Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva Logo") Nextiva 4.5 (3,619) The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. ](https://www.g2.com/products/nextiva/reviews "Nextiva")[ 5 ![Quo Logo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo Logo") Quo 4.7 (3,399) Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo brings calls, texts, and customer information together in one platform. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. ](https://www.g2.com/products/quo-quo/reviews "Quo")[ 6 ![Zoom Phone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-zoom-phone.svg "Zoom Phone Logo") Zoom Phone 4.6 (2,671) Cloud VoIP Services powered by AI - Voice communications for the collaboration era ](https://www.g2.com/products/zoom-zoom-phone/reviews "Zoom Phone")[ 7 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 8 ![Podium Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium Logo") Podium 4.5 (2,109) Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more. ](https://www.g2.com/products/podium/reviews "Podium")[ 9 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 10 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,640) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. ](https://www.g2.com/products/aircall/reviews "Aircall") [Show More](#) ## Questions about BT Cloud Phone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BT Cloud Phone ](https://www.g2.com/products/bt-cloud-phone/discussions/new) GU Guest User What is BT Cloud Phone used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-bt-cloud-phone-used-for) [ View all Discussions ](https://www.g2.com/products/bt-cloud-phone/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/bt-cloud-phone/pricing) ## Work at BT? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/bt-cloud-phone/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers) ##### Explore More [Which work instructions platforms for a 50-person manufacturing team are worth using when you need compliance documentation and workflow optimization without enterprise pricing?](https://www.g2.com/discussions/which-work-instructions-platforms-for-a-50-person-manufacturing-team-are-worth-using-when-you-need-compliance-documentation-and-workflow-optimization-without-enterprise-pricing)[Best audit management software for small businesses](https://www.g2.com/discussions/what-s-the-best-audit-management-software-for-small-businesses)[Best AI assistants for reducing support ticket volumes](https://www.g2.com/discussions/what-are-the-best-ai-assistants-for-reducing-support-ticket-volumes) [Which education HR systems have documented ease of setup for institutions completing implementations in under six months?](https://www.g2.com/discussions/which-education-hr-systems-have-documented-ease-of-setup-for-institutions-completing-implementations-in-under-six-months)[Is Achieve worth it for academic advising software?](https://www.g2.com/discussions/is-achieve-worth-it-for-academic-advising-software)[Which employee identity theft protection platforms balance comprehensive monitoring with strong employee privacy protections?](https://www.g2.com/discussions/which-employee-identity-theft-protection-platforms-balance-comprehensive-monitoring-with-strong-employee-privacy-protections) [Show MoreShow Less](javascript:void(0);)