--- title: BT Cloud Phone Reviews meta_title: 'BT Cloud Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how BT Cloud Phone works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-07-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # BT Cloud Phone Reviews **Vendor:** BT **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About BT Cloud Phone Phone systems hosted in the cloud for flexibility, agility, and powerful call-management features ## BT Cloud Phone Reviews ### 1. Seamless Communication with BT Cloud Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian R. | Service Asset and Configuration Management Solution Owner, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about BT Cloud Phone?** I've been using BT Cloud Phone for my small business for the past year, and it has significantly streamlined our communication processes. The cloud-based system offers a range of features that have improved our connectivity and productivity.One of the standout features is the ability to make and receive calls over the internet. This has eliminated the need for traditional phone lines and reduced our monthly expenses. The call quality is generally excellent, although occasional minor glitches have been noticed during peak usage times.The call management tools are a real game-changer. Call routing and forwarding options are highly customizable, allowing us to ensure that calls are directed to the right team members, even if they're working remotely. The voicemail-to-email feature has also been invaluable, ensuring that no important message goes unnoticed. **What do you dislike about BT Cloud Phone?** On the downside, setting up the system initially was a bit complicated, and we had to rely on customer support for assistance. The support team, however, was responsive and guided us through the process effectively.While BT Cloud Phone offers a range of features, there were a few advanced functionalities that we felt were lacking. Integration with popular CRM platforms and other third-party apps could enhance its capabilities even further. **What problems is BT Cloud Phone solving and how is that benefiting you?** The call management tools are a real game-changer. Call routing and forwarding options are highly customizable, allowing us to ensure that calls are directed to the right team members, even if they're working remotely. The voicemail-to-email feature has also been invaluable, ensuring that no important message goes unnoticed. ### 2. BT Cloud Seamless Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Shamserul H. | Cloud Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about BT Cloud Phone?** It provides customizable cloud phones before other IP phones. It has incredible functionality to check all call logs and recordings. Even it has a feature to log in as per the IAM service. **What do you dislike about BT Cloud Phone?** It's all good, and It cloud be improved in terms of browser compatibility. Should enhance cookies kind of stuff to save cache information. The browser setting should be automatically adjusted. **What problems is BT Cloud Phone solving and how is that benefiting you?** I was working on RDC support, so it was critical to attend the calls on time. For this, BT Cloud helped us to implement such necessary calls and allowed us to monitor all call logs closely. ### 3. Better than communicators **Rating:** 3.5/5.0 stars **Reviewed by:** Matt P. | QA Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about BT Cloud Phone?** Simple to use and does not require a computer to use and installing any apps on the phone **What do you dislike about BT Cloud Phone?** Waiting for the host. It would be great if the call connected even without the host present (it was a daily stand-up call so the host was not always present) **What problems is BT Cloud Phone solving and how is that benefiting you?** Not having to set up a meeting on a well known communicator every time we need a call. Calling into a war room to solve ad hoc issues. Setting up a meeting every time in outlook or even using meet now requires a link to send to people while using BT it's just a number and a code that has to be remembered and used i.e. For calling in from a car ## BT Cloud Phone Discussions - [What is BT Cloud Phone used for?](https://www.g2.com/discussions/what-is-bt-cloud-phone-used-for) - [View BT Cloud Phone pricing details and edition comparison](https://www.g2.com/products/bt-cloud-phone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A09%3A29+-0500&secure%5Bsession_id%5D=830ba0d3-3c08-446a-a0c1-0ba1cca860a7&secure%5Btoken%5D=db8e14f14478f3e531955f670b393a3d1b0c383736cf5f58cd6d0b64d08839d2&format=llm_user) ## BT Cloud Phone Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top BT Cloud Phone Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,667 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews)