# bswift Reviews **Vendor:** bswift **Category:** [Benefits Support Software](https://www.g2.com/categories/benefits-support) **Average Rating:** 3.8/5.0 **Total Reviews:** 31 ## About bswift Simple solutions for the complex world of benefits. ## bswift Pros & Cons **What users like:** - Users appreciate the **convenience** of bswift's easy-to-use system and smooth integration with Paylocity. (1 reviews) - Users appreciate the **ease of use** of bswift, finding it convenient to view benefit options effortlessly. (1 reviews) - Users value the **smooth integration** with Paylocity, enhancing convenience and usability of bswift for benefit options. (1 reviews) - Users appreciate the **easy-to-use interface** of bswift, enjoying convenient integration with Paylocity for benefits management. (1 reviews) - Users appreciate the **easy-to-use interface** of bswift, enjoying seamless integration with Paylocity for convenience. (1 reviews) **What users dislike:** - Users find limited **troubleshooting options** with bswift, making it difficult to resolve issues or get support. (1 reviews) - Users find the **poor support services** of bswift lacking in troubleshooting options and assistance for their questions. (1 reviews) ## bswift Reviews ### 1. Convenient Integration and Usability, But Troubleshooting Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Blair B. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2025 **What do you like best about bswift?** I appreciate that we can view all of our benefit options, and I find the system easy to use. It also integrates smoothly with Paylocity, which is very convenient. **What do you dislike about bswift?** There aren't very many trouble shooting options with bswift when problems occur or we have questions about something. **What problems is bswift solving and how is that benefiting you?** I have not seen very many changes in bswift since starting to use it 4 years ago but it works ok overall. ### 2. Easy to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about bswift?** Bswift links into Paylocity which makes it easily accessable for employees and admin. You can add easily benefit documents on open enrollment videos that employees can easily review at home. **What do you dislike about bswift?** The admin side of the software can be a little clunky, but overall is still very nice. **What problems is bswift solving and how is that benefiting you?** We utilize Paylocity as our HRIS system and Bswift integrates nicely with Paylocity. Having open enrollment done electronically saves so much time compared to the paper forms. It is also easy to open up benefit enrollment periods for employees. ### 3. Bswift is terrific **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about bswift?** I love the pretty view, and that it is very user friendly and customizable **What do you dislike about bswift?** the reporting is a bit too complicated, and sometimes overwhelming **What problems is bswift solving and how is that benefiting you?** online enrollment for customers ### 4. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about bswift?** I like that it easily integrated with our HRIS so that all benefit premiums are accurate each payroll. Also was an easy open enrollment process. When we went through implementation, our implementation consultant was fantastic. **What do you dislike about bswift?** There are a few things about the UX that I don't love and the reporting can be a little bit confusing but overall I would say it's pretty easy to use and figure out. **What problems is bswift solving and how is that benefiting you?** It saves me a significant amount of time because it is a little bit more self-service than before for employees also that it rolls right into our HRIS so there is less room for error. ### 5. First time using BSwift **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about bswift?** It was able to get up and running quickly for open enrollment, thanks to our broker, who helped with integration and setup. Easy to use for employees and to load data quickly for rollout. **What do you dislike about bswift?** The data integration post-enrollment, for data to feed from bswift into our HRIS was time-consuming, it took about 3 months to build out the data sets and integrate for a data feed into our HR system. In the meantime, we had to upload deductions and manually make any changes in our HR system. **What problems is bswift solving and how is that benefiting you?** We moved to a new benefits broker and new HRIS system, and needed to do benefits enrollment with a short window, so bswift was able to get built out quickly based on our benefit plans and assist with employee open enrollment while our HRIS was being implemented. ### 6. Bswift benefit **Rating:** 4.5/5.0 stars **Reviewed by:** Shameika S. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about bswift?** Reporting capabilities and assistance from the customer representatives. **What do you dislike about bswift?** Not very user-friendly. Too many different steps to locate information, needed. **What problems is bswift solving and how is that benefiting you?** Managing benefit enrollment ### 7. Works great and looks nice **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby . | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about bswift?** that it list all my benefits in one place, selection is easy and comparison is nice during the enrollment process. **What do you dislike about bswift?** I think it could be more "bubbly" like cleaner looking and relatable. **What problems is bswift solving and how is that benefiting you?** Paper enrollments are a thing of the past, materials library, so I do not have to send an email with all that information included. ### 8. Good management and enrollment capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph V. | Site admin, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about bswift?** Bswift offers a very flexible interface to help manage enrollment and management of even the most fully buffet style benefits packages. This can also include new benefits such as behavioral health and legal. **What do you dislike about bswift?** The branding of the interface can be a little limiting. There are only certain places where you can put your company logo and color scheming. Better matching to more graphical elements and fonts would be helpful. **What problems is bswift solving and how is that benefiting you?** Instead of people sitting on a phone line going through all the possible benefit enrollment options, or God forbid paper forms, this platform puts everything in a nice tight single place. ### 9. Bswift Makes Enrollment Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal H. | Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about bswift?** I really enjoyed the "Ask Emma" feature of Bswift when enrolling for benefits for the year. This feature was not available previously and it was nice to know there was a tool to help me navigate what options were best for me and my family. **What do you dislike about bswift?** Finding providers wasn't as easy as signing up for benefits. I was taken to other new web pages and it would have been nice if it could all remain in one space. **What problems is bswift solving and how is that benefiting you?** Bswift helps me with health insurance vocabulary I didn't understand like copay, coinsurance, deductible, etc. This really made me feel sure I knew what I was selecting. ### 10. Had higher expectations and shorter setup period **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about bswift?** We mainly chose this platform to administer our benefit enrollments for multiple locations across the US. This interactive program guides our employees through the enrollment process and offers recommendattions for specific needs by asking a few questions. We like the bilingual options, integrated videos and educational documents that can be added. Customizable dashboard to notify employees of essential topics and ease of use. **What do you dislike about bswift?** We expected a maximum of 12 months to integrate this program with inova. However, we just hit our 36-month mark. There were a lot of manual processes that were required every week. To bswifts defense, we knew that some areas would not be compatible. **What problems is bswift solving and how is that benefiting you?** bswift is helping to benefit our employees by enrolling online from multiple locations across the country in various languages. bswift also has an integrated service that explains how benefits work at a level that most an understand. ### 11. Easy to Use and Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Senior Tax Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about bswift?** Bswift is really easy to learn, as a first time user. It is really easy to navigate their portal and it does what it needs to do. It's easy to access all of my benefits information and any files I need. **What do you dislike about bswift?** Nothing. I really like how easy to use the portal is. I like how I can go back and access any old documents stored in Bswift and I like how easy it is to learn how to navigate. **What problems is bswift solving and how is that benefiting you?** I am able to login to my account and see all of my benefits information right there. It is easy to navigate enrollments and saved documents. I really am happy with the functionality of the software. ### 12. Easy platform for benefit access **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about bswift?** One stop shop for all my benefit information. Easy access for all the various vendors that are used with SSO. **What do you dislike about bswift?** Nothing comes to mind at this time right now. **What problems is bswift solving and how is that benefiting you?** Ability to access benefit vendors and information along with enrollment. ### 13. bswift helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about bswift?** Bswift is easy for our employees to use. **What do you dislike about bswift?** Sometimes bswift does connect right away. **What problems is bswift solving and how is that benefiting you?** Bswift lets employees easily log in and select their employee benefits at enrollment time. It's a good tool to use to get snapshots of employee enrollment as a whole. ### 14. Lots of need for improvement **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about bswift?** The idea of integration within your payroll takes a lot of time and effort away trying to keep data in two places. **What do you dislike about bswift?** There are major issues with correct data being uploaded, the help is slow to come when needed, very difficult to navigate and try to fix issues, no formal training on user side on how to use platform. **What problems is bswift solving and how is that benefiting you?** Recent open enrollment issues have not been resolved, edi files transmitting incorrect data as well as rates not loaded correctly. ### 15. BSwift answers HR related questions faster **Rating:** 5.0/5.0 stars **Reviewed by:** Dana T. | Political Canvasser and Phone Banker, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about bswift?** I like that I can utilize this application for any and all things HR instead of waiting on the phone to talk to a person. **What do you dislike about bswift?** The app doesn't work as well sometimes and I have to go to chrome. **What problems is bswift solving and how is that benefiting you?** HR is streamlined using bswift. ### 16. Terrible customer service and billing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2018 **What do you like best about bswift?** There is an online portal (for a $ 20 per transaction fee) - when it is working. **What do you dislike about bswift?** The plan was changed at the end of the month and charged retroactively to the 1st of the month. Then, the difference was charged as late and after the grace period. After speaking with 4 people (including a manager), they were not able to resolve my issue. Inconsistent and wrong information was given to me by multiple people (including the manager). **What problems is bswift solving and how is that benefiting you?** I would not recommend them at this point. ### 17. Benefits management via Bswift **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2018 **What do you like best about bswift?** The step by step show of options simplify enrollment process. **What do you dislike about bswift?** Nothing really. We have been using this past couple of years and it really sped up the enrollment process. **Recommendations to others considering bswift:** Do give it a try! **What problems is bswift solving and how is that benefiting you?** Employee benefits ### 18. bswift...oh, be kind! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about bswift?** What I like best with bswift is how easy it is to use in comparison to others in the space **What do you dislike about bswift?** What I dislike about bswift is it did sort make ultipro a little redundant **Recommendations to others considering bswift:** Ultipro might do but bswift is great for those who need that extra hand-holding. bswift is awesome when it comes to completing benefits for the first time however, once you get the hang of it as in years later, it can seem a little redundant. **What problems is bswift solving and how is that benefiting you?** We are currently using bswift for our benefits sign up and enrollment ### 19. Cloud benefits all in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Robert J. | Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about bswift?** I can access my benefits 24/7 from any device. **What do you dislike about bswift?** I haven't found any dislikes yet, maybe having to leave the page to access some benefit information. **What problems is bswift solving and how is that benefiting you?** On the employee side, I can get my answers to questions or at least where I need to look about any of my benefits. ### 20. Easy to Maneuver web-based HR & Benefit Solution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about bswift?** I personally like the ease of usability from both an employee and employer perspective. It's intuitive and guides employees quickly to making selections during open enrollment and qualifying life event changes. **What do you dislike about bswift?** Currently receive benefit change file via shared folder with Bswift. It would be nice to actually download the file directly from the Bswift portal. **Recommendations to others considering bswift:** If you want dedicated customer service support, I would recommend this product. **What problems is bswift solving and how is that benefiting you?** benefits administration through employee self-service ### 21. Solid Benefits Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about bswift?** This product is reliable and easy to use for benefits administration. **What do you dislike about bswift?** The fact that there is not a mobile feature makes it hard to think about retaining long-term. **What problems is bswift solving and how is that benefiting you?** We use the portal for benefits administration. ### 22. Benefits Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about bswift?** Fully integrated with our payroll. Seamlessly as if it were the same software. Easy to use and administer. **What do you dislike about bswift?** We have been very pleased with this software and have very few issues or complaints. **Recommendations to others considering bswift:** This is a great product. It is easy to setup and easy to use. I will never go back to paper again. **What problems is bswift solving and how is that benefiting you?** We have numerous offices in geographically remote areas. This allows us to provide and mange benefit information without having to be onsite. ### 23. Good value for the price **Rating:** 3.5/5.0 stars **Reviewed by:** Shane M. | Employee Benefits Manager, Sporting Goods, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about bswift?** For the value, Bswift provides good HRIS services for our employees without being overly complex. The site is easy to maneuver, and some of the recent site enhancements (plan comparison tools, Ask Emma) are allowing our employees to make the best choices when it comes to selecting their benefits. **What do you dislike about bswift?** There are a few flaws with the data files that are sent from Bswift to our vendors that cause delays in benefit set ups. We are working through these flaws, but they do remain an annoyance. **Recommendations to others considering bswift:** Good value. They can do a lot of the little things well. They are learning and growing which is making them more appealing (ACA regulations/forms, comp/benefits statements) that is allowing them to be more attractive as a total HRIS System. **What problems is bswift solving and how is that benefiting you?** Bswift allows us to better communicate our benefit platform with all employees (including office, professional and manufacturing). We now have an 1-stop shop where any employee and their spouse can go to, to find any and all benefit information which alleviates strain on our HR department. The positive side to this is that we are seeing better plan management (lower claims costs, higher primary care utilization, lower large claims) due to the fact that employees are more informed, and are being better consumers of health care. ### 24. Great user / admin experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2016 **What do you like best about bswift?** I like the design and easy navigation; I like the "ecommerce" feel to it form the user experience. It's nice to be bale to have that option, for the user to select their benefits and immediately see the cost per paycheck in the "shopping cart". Client support from bswift has been very professional and easy to reach. **What do you dislike about bswift?** it's too easy for users to lock their accounts, and administrators need to reset passwords. sometimes it's hard for users to find something because it's in the middle of the page instead of at the top or easy to find but that can be adjusted, so it's not bswift's fault. **What problems is bswift solving and how is that benefiting you?** Self-service online enrollment instead of paper forms. ### 25. Easy Employee Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about bswift?** The system is easy to use and looks nice and clean and user-friendly for employees. Employees rarely have questions about the system while working their way through enrollments. This saves us a lot of time and energy - especially with an HR group of just 2! **What do you dislike about bswift?** Some of the administration tools are hard to use. For example, the reports are difficult to understand and I often need to have someone from the administering company help me with the reports. **What problems is bswift solving and how is that benefiting you?** Benefits open enrollment is now easy because we have no paper documents and it's all online in one place. ### 26. Very helpful software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2016 **What do you like best about bswift?** The "ask emma" feature is really cool. It is really helpful in deciding where to enroll based on your needs. Emma searches for your preferred doctor or hospital as well. **What do you dislike about bswift?** As a user I haven't experienced any difficulty or problem with the platform. Though they need to enhance their database of doctors and hospitals and keep it up to date. **Recommendations to others considering bswift:** Companies which are willing to increase the work experience can spend money on this. As a user I can't recommend others to buy this product. **What problems is bswift solving and how is that benefiting you?** All the time wasted on comparing different policies is now saved. As a user I'm not solving any business problems with the software. ### 27. bswift review **Rating:** 4.0/5.0 stars **Reviewed by:** Rhett N. | Associate EDI Support Consultant (2), Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2015 **What do you like best about bswift?** I currently use bswift to build data files for the Healthcare industry. Most of the time they can provide file templates to make setup easier. Also they have a very helpful group of employee to assist you in building files if you do happen to run into issues. **What do you dislike about bswift?** I'm not crazy about their website, it gets the job done, but I feel like it could be more functional. **Recommendations to others considering bswift:** I find bswift very useful for creating custom data files for the healthcare/insurance industry. I would recommend bswift to anyone looking for that kind of software. **What problems is bswift solving and how is that benefiting you?** Our Business is Human Capital Management, so being able to provide Healthcare files is very important to our Clients. ### 28. Manager, HR Benefits **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2015 **What do you like best about bswift?** Implementation of benefits administration exceeded our expectations. The team included a strong project leader with a deep knowledge of benefits and Microsoft tools. The software would be very appropriate to a smaller company with a standard menu of benefits (no options) and no unusual employment situations. A great feature was the dashboard to measure annual enrollment activity on a daily basis. **What do you dislike about bswift?** The bswift team struggled to understand our complex benefits structure. The team included employees who needed to develop customer service skills, and we could not get new personnel assigned when we made the request. The software could not be configured to handle our employee transfers and our various negotiated benefits at certain facilities. **Recommendations to others considering bswift:** The software has great potential but, ultimately, we could not get it fully functional in our complex benefits structure after more than three years. bswift has some excellent project managers and employees with a strong benefits foundation. However, there were some client-facing employees who needed to develop customer service skills. **What problems is bswift solving and how is that benefiting you?** We wanted to eliminate a paper-based annual enrollment process, automate the eligibility files to various carriers, and utilize this software for employee self service. Unfortunately we had too many misses over more than three years. Transmission of files to some vendors were successful each week, and other files had catastrophic failures. We had to monitor each change on every file to every vendor to confirm it was successful, or to manually do updates if the file was not successful. We added a lot of verbiage to the enrollment screens, and few employees used the tool as it was meant to be used. ### 29. End User Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2015 **What do you like best about bswift?** Easy to navigate when selecting and reviewing benefits. **What do you dislike about bswift?** I do not have any complaints. It does what I need it to do. **What problems is bswift solving and how is that benefiting you?** As an employee using bswift, the open enrollment process was simple, concise, and easy to navigate through different benefit plans being offered. ### 30. Bswift Benefits Administration **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2015 **What do you like best about bswift?** Comprehensive storage of all my benefits information in one place. **What do you dislike about bswift?** Nothing in particular. My experience with the software is limited to reviewing my current benefits and ensuring they reflect the elections submitted to my company. **What problems is bswift solving and how is that benefiting you?** My use of the software / application has been limited. ### 31. I am a user (not an administator) of bswift through my employer. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2015 **What do you like best about bswift?** It automatically calculates my monthly contributions so I know what percentage to apply for my 401(k) contribution. **What do you dislike about bswift?** The HSA feature does not integrate as easily as the 401(k) with my company's benefits. I have to run the HSA limits/contributions manually to make sure I am getting the full benefit in conjunction with my employer's contribution. **What problems is bswift solving and how is that benefiting you?** I am an attorney in the legal department. ## bswift Discussions - [Why use Gusto?](https://www.g2.com/discussions/bswift-why-use-gusto) - [Does bswift do payroll?](https://www.g2.com/discussions/does-bswift-do-payroll) - [Is bswift SaaS?](https://www.g2.com/discussions/is-bswift-saas) - [Is bswift a good company to work for?](https://www.g2.com/discussions/is-bswift-a-good-company-to-work-for) - [View bswift pricing details and edition comparison](https://www.g2.com/products/bswift/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+08%3A43%3A37+-0500&secure%5Bsession_id%5D=8579c4ba-4db2-45d9-9d59-108128e34659&secure%5Btoken%5D=b7de48aa880c6d0357c3777202c714f1b9ebbf4323f04c103362353200752dba&format=llm_user) ## bswift Features **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Platform Basics** - Reporting - Interoperability - Performance **Platform Content** - Enrollment Planning - Dashboard - Education - Benefits Record Management **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Platform Additional Functionality** - Mobility - Regulatory Compliance - Third-Party Carrier Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Platform Performance** - Reporting - Monitoring **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization ## Top bswift Alternatives - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - 4.6/5.0 (154 reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - 4.0/5.0 (135 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,290 reviews)