UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/30/2024

"BSI software"

4/5

What do you like best about BSI Customer Suite?

The Dashboards are a great visual for data. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

Not applicable. It works well and is easy to navigate. Review collected by and hosted on G2.com.

AW

Ankit W.

Mid-Market (51-1000 emp.)

12/13/2023

"It Helps to manage Leads and forecast the sales"

4.5/5

What do you like best about BSI Customer Suite?

It provides the 360 view feature for better customer interaction. It provides a sales automation tool to forecast sales and track the sales. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

Nothing to dislike about the platform and its tool. Review collected by and hosted on G2.com.

MM

Mujtaba M.

Enterprise (> 1000 emp.)

9/11/2023

"BSI CRM - Indepth Review"

4.5/5

What do you like best about BSI Customer Suite?

Powerful reporting and analytics tools for monitoring and evaluating business performance.

Extensive capabilities for handling sales, marketing, and customer interactions.

It effectively manages and tracks clients while providing a comprehensive picture of them. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

Customer support of BSI CRM could be improved as they are taking longer time to solve small issues, some key functionalities are missing as compare to other CRMs available in the market. Review collected by and hosted on G2.com.

What problems is BSI Customer Suite solving and how is that benefiting you?

It helps maintain clients' records in quite an easier way, In order to provide a user-friendly and simple UI where we can observe at the 360-degree level and follow the customer lifecycle with the integration of analytics and Artificial Intelligence, BSI CRM connects all the other software. Review collected by and hosted on G2.com.

FS

Fernando S.

purchase agent

Enterprise (> 1000 emp.)

3/15/2023

"BSI CRM is a comprehensive customer relationship management solution"

4/5

What do you like best about BSI Customer Suite?

Overall, BSI CRM is a powerful and flexible CRM solution that can help businesses of all sizes to improve their customer relationships and drive growth.

Some of the key benefits of BSI CRM include:

Integration: BSI CRM can be integrated with other business systems, such as your website, email marketing platform, and social media accounts. This makes it easy to manage all of your customer interactions from one central location.

Collaboration: BSI CRM allows your sales, marketing, and customer service teams to collaborate and share information in real-time. This helps to ensure that everyone is working towards the same goals and that customer interactions are consistent across all touchpoints. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

The software might be too expensive, and the interface could be complex and difficult to navigate.

it's important to note that these potential drawbacks may not be universal and may vary based on the specific needs and circumstances of each user Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/6/2023

"Boost Your Business with BSI CRM's Advanced Features"

4/5

What do you like best about BSI Customer Suite?

1. Comprehensive functionality for managing customer relationships, sales, and marketing.

2. High level of customisation, allowing businesses to tailor the solution to their specific needs.

3. Robust reporting and analytics capabilities to track and measure business performance.

4. Reliable and responsive customer support from BSI Business Systems Integration AG. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

1. The steep learning curve for some of the more advanced features.

2. Limited availability of documentation or training materials outside of BSI's official resources Review collected by and hosted on G2.com.

What problems is BSI Customer Suite solving and how is that benefiting you?

As a user of BSI CRM, I've found that the software solves several critical problems for my business. Firstly, it's been a massive help in managing our customer relationships. With all our customer data and interactions centralised in one place, we have a much better understanding of our customer base, improving our customer retention and loyalty.

Secondly, BSI CRM's sales and marketing automation features have been a game-changer for us. By automating many of our processes, we've streamlined our operations and improved our efficiency. This has resulted in faster sales cycles, higher conversion rates, and increased revenue.

Finally, BSI CRM has helped us improve collaboration and communication within our team. By sharing customer data and insights, we can work together more effectively and deliver a better customer experience. Review collected by and hosted on G2.com.

CM

Cristian M.

BI Product Owner

Mid-Market (51-1000 emp.)

3/19/2023

"Analyzing BSI CRM for companies in the retail sector"

3.5/5

What do you like best about BSI Customer Suite?

The management of opportunities and sales tracking offered by the CRM has been highly recommended. One of its main support platforms is the management of automated marketing. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

The multimedia falls a bit short compared to competitors like Salesforce as well as the developed applications that can be integrated.

It would be good to improve the customer community to gather feedback and improve by seeing usage examples. Review collected by and hosted on G2.com.

AG

Atin G.

Senior Data Scientist

Small-Business (50 or fewer emp.)

11/27/2022

"A great tool for CRM systems for complete customer management"

4/5

What do you like best about BSI Customer Suite?

It gives a holistic overview of the customers and efficiently manages and tracks them. It is designed for small agencies to large enterprises with no minimum database requirement. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

As it uses Artificial intelligence in its system, I feel that the accuracy is not that great and needs to get models trained more on multiple domain datasets and industry standard templates. Review collected by and hosted on G2.com.

What problems is BSI Customer Suite solving and how is that benefiting you?

It is solving a significant problem of CRM systems where earlier we need to manage customers' different life cycles through various software or systems. BSI CRM integrates all the other software to give a friendly and easy UI where we can view at the 360-degree level and track the customer lifecycle with the integration of analytics and Artificial Intelligence. Review collected by and hosted on G2.com.

BY

Brandon Y.

Director

Small-Business (50 or fewer emp.)

5/9/2023

"Excellent experience"

4.5/5

What do you like best about BSI Customer Suite?

Simplicity at it's finest. It was a unique experience! Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

The customer support team took forever to get back to me. Review collected by and hosted on G2.com.

SB

Sunny B.

Assistant Manager

Enterprise (> 1000 emp.)

4/24/2022

"Digital Customer Relationship"

4.5/5

What do you like best about BSI Customer Suite?

BSI CRM gives us a 360-degree view of the customers. It is a linkage between company and customer which gives them seamless performance. This works in every industry and tracks all the data of the company as well as customers. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

BSI CRM needs to upgrade its feature for customer betterment like New Tasks, Business Cases etc. Review collected by and hosted on G2.com.

SS

Shashank S.

Senior Product Manager

Small-Business (50 or fewer emp.)

7/26/2022

"Good CRM for SMEs and small scale enterprises"

2.5/5

What do you like best about BSI Customer Suite?

It's easy to navigate, understand and use. Review collected by and hosted on G2.com.

What do you dislike about BSI Customer Suite?

Lack of some key functionalities with the product. Review collected by and hosted on G2.com.