Greer C.
GC
Greer C.
Mid-Market (51-1000 emp.)
"Highly Customizable and User-Friendly with Stellar Support"
5/5
What do you like best about Brushfire?

I love that Brushfire is super user-friendly, making it easy for me to manage a lot of data at once and customize each event based on my needs. I also appreciate the fact that I can make everything branded and ask intentional questions for my events. The back end is very user-friendly, allowing me to handle tasks like issuing refunds, changing price points, and customizing event pages as if they were my own. The one-on-one technical support is fantastic, and I really appreciate talking to a real person instead of a chat agent. The tools are self-explanatory and the hands-on team is willing to do anything needed for a successful event. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

I feel like there's times that I have trouble searching and for different attendees. Sometimes when I search attendees, it's really hard to find exactly what I'm looking for. And I feel like sometimes the search feature isn't as accurate when it comes to searching attendee data within a specific event, especially because there are lots of attendees at times. Review collected by and hosted on G2.com.

Response from Tyler Binkley of Brushfire
Edit edit

Hi Greer!

Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and we are able to partner with you in your events! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire!

Thank you for sharing about your experiencing in finding attendees. I would love to schedule some time with you, whenever you are best available, to hear more about your need and how we can best help! Please email me at tyler@Brushfire.com and I would be happy to meet with you.

Best regards,

Tyler Binkley | Customer Success Manager

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Straightforward Event Setup and Responsive Support, but Meta Pixel Is a Hurdle"
3.5/5
What do you like best about Brushfire?

I like that the set up of events is pretty straightforward, support is quick to respond, and that you can host a virtual experience on the platform. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

The meta pixel tracking is so limited. It can only track one customer experience from ads—the fact that they clicked on the ad. There's no way to measure precisely how many actual purchases happened (it views clicking, add to cart, and purchase as all the same action, so you can't tell who to retarget based on what part of the sales funnel the customer is on) via ads. So, very limited on this. A lot of "guestimations" are made when we look at the success of our individual and overall marketing efforts. Review collected by and hosted on G2.com.

Response from Tyler Binkley of Brushfire
Edit edit

Hi!

Thank you for taking the time to leave us a great review! Your feedback is truly valuable to us and we appreciate your kind words. Additionally, thank you for your notes around the Google Analytics tracking. We desire to constantly receive feedback from our customers and ways we can improve. Your note is very much appreciated and would like to bring this back to our team to review for future improvements. Thank you again for your time and partnership!

Best regards,

Tyler Binkley | Customer Success Manager

Courtney L.
CL
Courtney L.
Small-Business (50 or fewer emp.)
"Effortless Ticketing with Professional Appeal"
5/5
What do you like best about Brushfire?

I like how easy it is to set up an event with Brushfire. I've really enjoyed every aspect of it, including how detailed it is. It makes our ticketing look a lot more professional and is really easy for people to use. The seating chart feature is really helpful; they were able to set it up for us by section, which was really helpful. Switching from Ticket Spice, the tickets now look much nicer. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

nothing, it's been a smooth process, switching over. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire
Edit edit

Hi Courtney,

Thank you so much for the kind words! I'm so glad to hear the seating chart feature is working out so well for you. Setting it up by section so ticket sales are easy for your team and look professional for your buyers, that's exactly what we love to hear. Glad the switch felt smooth on your end, and we're excited to keep supporting you and your events for a long time to come!

Thanks again and here's to your next event! 🎟️ 🎉

Kelly Keresztury | Customer Success Manager

Donna R.
DR
Donna R.
Office and Donor Relations Manager
Small-Business (50 or fewer emp.)
"Customizable Event Registration with Stellar Support"
5/5
What do you like best about Brushfire?

I like that Brushfire is customizable for our organization, allowing logo and branding consistency throughout. We can customize tickets, promo codes, discounts, ticket descriptions, and any add-ons. The customization offers a deep bench of information. We switched to Brushfire from Eventbrite because of its remarkable customization capability and amazing customer support. The initial setup was pretty easy, and the knowledge base is in-depth, making the platform pretty intuitive. Transitioning to Brushfire from other event software was seamless. The support provided is incredible. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

I do find the reporting a little bit clunky, and even though you can customize your reports, that's a little bit clunky too. I feel like I always have to reach out to support for help with getting the data out of the system that I need. The refund process is a little bit unclear and I wish there was a way to customize the email that goes back to the person who registers in the event of a refund. Review collected by and hosted on G2.com.

Response from Rachel Kaiser of Brushfire
Edit edit

Hi Donna,

Thank you so much for taking the time to leave such a thoughtful and detailed review. Your kind words truly mean the world to us!

We’re thrilled to hear that Brushfire has been such a helpful tool for your events and that you’ve found value in its customization, ease of use, and efficiency. Knowing that our platform has helped elevate your brand and saved your team time is exactly why we do what we do.

We also really appreciate you pointing out the need for a better solution when it comes to FAQs. That’s incredibly helpful feedback, and I’ve passed it along to our product team for review. Your insight helps us improve, and we’re always striving to make Brushfire even better for event professionals like you.

We’re so grateful to have you as part of the Brushfire community and are excited for all that’s ahead in our partnership. If you ever need anything, don’t hesitate to reach out — we’re here for you!

With appreciation,

Rachel Kaiser

Customer Success Manager

JG
Jamal G.
Small-Business (50 or fewer emp.)
"Customizable and Efficient Event Management with Room for UI Improvement"
5/5
What do you like best about Brushfire?

I like the extreme level of structural customization that Brushfire offers, which is easily the best feature for me. The platform is built from the ground up specifically to handle nuanced events rather than generic online transactions. The initial transition and onboarding phase went incredibly smoothly and felt completely stress-free. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

My main user experience complaint is that the back end navigation could make it much easier to access a dedicated event specific dashboard from the main screen. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire
Edit edit

Hi Jamal,

Thank you so much for the kind words! I'm so glad the structural customization is standing out for you, that's exactly why we built Brushfire to handle nuanced events instead of forcing everything into a generic transaction flow. Hearing that onboarding felt smooth and stress-free is great too!

I hear you on wanting easier access to a dedicated event specific dashboard from the main screen, that's honest feedback and it helps us know where to keep improving the navigation.

We're so glad Brushfire is supporting your gatherings, conferences, and youth camps, and we look forward to being part of many more!

Thanks again and here's to your next event! 🎟️ 🎉

Kelly Keresztury | Customer Success Manager

Verified User in Events Services
AE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"Excellent Support and Highly Customizable Features for Any Event"
5/5
What do you like best about Brushfire?

Very good customer assistance. Anything you need they can basically customize which is great! There are a lot of different features that cover anything you would need for any event - small or big. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

There isn't too much to say, maybe just that because there are so many features it takes so time to just used to with all the different tabs. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire
Edit edit

Hello!

Thank you so much for the kind words! I'm so glad our customer support and the ability to customize things to fit your event have stood out for you, that's exactly what we love to hear.

I get it on the learning curve with all the different tabs and features, there's a lot in there! Feel free to reach out to our support team anytime for a walkthrough, or check out our video library for some great tips on getting around Brushfire faster.

So glad Brushfire is helping you handle large registration events without the caps other church systems have, and that QR code check-in and confirmations are saving you so much time and hassle!

Thanks again and here's to your next event! 🎟️ 🎉

Kelly Keresztury | Customer Success Manager

SB
Sue B.
Small-Business (50 or fewer emp.)
"Exceptional Customer Support, Confusing UI"
4/5
What do you like best about Brushfire?

Without a doubt, I found the customer service framework unparalleled. It's the best part of Brushfire for me. Matthew from their technical team went above and beyond for us, sticking with us until our specific configuration issues were 100% sorted out. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

I find the software platform confusing and it's hard for me to use at times. The overall setup process required some heavy navigation and trial and error due to the platform's challenging layout. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire
Edit edit

Hi Sue,

Thank you so much for the kind words! I'm so glad Matthew was able to stick with you until everything was sorted out, that kind of dedication is exactly what we love to hear about our team.

I hear you on the layout taking some trial and error to navigate, that's honest feedback and it helps us know where to keep improving the experience. If you ever want a hand walking through setup, our support team is always happy to jump in and make it feel less like a maze.

Thank you for relying on Brushfire for your ticketing, registration, and data pipelines! We are so glad to be your partner!

Thanks again and here's to your next event! 🎟️ 🎉

Kelly Keresztury | Customer Success Manager

WC
Woodrow C.
Small-Business (50 or fewer emp.)
"Seamless Event Coordination with Customization and Robust Support"
4.5/5
What do you like best about Brushfire?

I like that Brushfire feels purpose-built from the ground up, especially for heavy event coordination. It offers incredible form customization which is vital for our operations. Additionally, the platform has an impressively responsive technical help desk, which greatly supports our needs. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

The main operational bottleneck is that the primary system navigation could be noticeably more efficient and our managers need to jump back and forth between completely separate active events. Review collected by and hosted on G2.com.

Response from Rachel Kaiser of Brushfire
Edit edit

Hi Woodrow!

Thank you for taking the time to share such a thoughtful review!

We're thrilled to hear that Brushfire has been a strong fit for your events and that our customizable forms, registration capabilities, and responsive support team have made a positive impact. It's great to know the platform is helping you manage complex registration paths, discount structures, and event logistics with confidence.

We also appreciate your feedback about system navigation and the need for managers to move more efficiently between active events. Feedback like this is incredibly valuable as we continue to enhance the user experience. In the meantime, our Support team would be happy to discuss your workflow, share best practices for managing multiple active events, or help identify ways to make switching between events as seamless as possible. If there's anything we can assist with, please don't hesitate to reach out to us at help@brushfire.com, we're always happy to help.

Thank you for choosing Brushfire and for trusting us to support your conferences and camps. We look forward to continuing to partner with you!

Best,

Rachel Kaiser

Customer Success Manager | Brushfire

SM
Sherry M.
Small-Business (50 or fewer emp.)
"Solid Support and Smooth Onboarding, Needs Installment Feature"
4/5
What do you like best about Brushfire?

I really value Brushfire's highly personalized technical support. Having a dedicated support representative walk me through the entire back end configuration step by step gives me a real human experience. Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

I really wish the platform offered a built-in native installment system so our attendees could opt into partial payment plans, like paying $50 upfront on a $200 ticket, and paying off the rest in parts. Since paying the full cost at once can be a barrier for some guests. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire
Edit edit

Hi Sherry,

Thank you so much for the kind words! I'm so glad to hear our support team could walk you through the full back end setup step by step, that personalized touch is exactly what we aim for.

On the installment side, our support team can walk you through options like Afterpay, along with payment plans that are already native within Brushfire, so reach out to them anytime and they can get you set up with what works best for your attendees.

Thank you for relying on Brushfire for your ticketing, registration, and data gathering, and we're excited to keep supporting your gatherings and conferences!

Thanks again and here's to your next event! 🎟️ 🎉

Kelly Keresztury | Customer Success Manager

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Mid-Market (51-1000 emp.)
"Brushfire’s User-Friendly Features Make Event Ticketing a Breeze"
5/5
What do you like best about Brushfire?

It is very user friendly and has so many different features that help me create unique registration tickets based on my events. It's easy to train others and the AI features within Brushfire are so helpful! Review collected by and hosted on G2.com.

What do you dislike about Brushfire?

I wish there were easier ways to get updated trainings or ways to get refreshers on different aspects of Brushfire. If you don't work with it constantly, it's easy to forget what to do. I think making reports could also be easier or more clear. Review collected by and hosted on G2.com.

Response from Kelly Keresztury of Brushfire
Edit edit

Hello!

Thank you so much for the kind words! I'm so glad Brushfire's user-friendly features and AI tools are helping you create unique registration experiences, and that it's been easy to train others on your team too.

On refreshers, feel free to reach out to our support team anytime for a quick consult, or check out our video library for some great content on all things Brushfire! We're also always looking at ways to make reporting more clear, but for sure noted!

So glad Brushfire is helping you handle ticket costs and scholarships without needing to bring in a third party financial system!

Thanks again and here's to your next event! 🎟️ 🎉

Kelly Keresztury | Customer Success Manager