Brushfire Reviews & Product Details

The staff and representatives of Brushfire have always been easily accessible and willing to help. When I have made a mistake or missed scheduling an event, Brushfire quickly renders assistance and fixes what needs to be fixed. And, they are always checking on our progress. I am new to my position and Brushfire staff educated me with ease of implementation. They have also created individual thumbnails for all of our schools to reduce confusion when purchasing tickets for an event. Review collected by and hosted on G2.com.

When customers purchase an incorrect ticket or buy season tickets and their child does not make the desired team, not being able to refund the order fees. However, I do not think that is Brushfire's problem. Review collected by and hosted on G2.com.

Brushfire ticketing is an intuitive platform that offers a seamless user experience. It’s easy to navigate, making event setup and ticket management straightforward. The platform doesn’t require much technical expertise, making it accessible for organizers of all levels. Brushfire is designed for frequent use, especially for recurring events. Its ease of use makes it a great choice for School District Athletics as well as other School events. The communication is excellent, with quick responses from their customer support team ensuring any questions or issues are handled promptly. Overall, Brushfire is an excellent choice for event organizers looking for simplicity, responsive support, and reliable features. Review collected by and hosted on G2.com.

The main issues I have had with Brushfire have been related to user errors from our customers. Sometimes there isn't a solution for dealing with people that don't pay attention. Review collected by and hosted on G2.com.

Customer Service is second to none. They are always prepared to assist and make sure you are successful. Johan has been a standout for sure. The service outperforms its competitors and does it at a reasonable price. Review collected by and hosted on G2.com.

Sometimes it can take what feels like unnecessary clicks to do a task. Also, the interface can be slow for both the backend and frontend. Review collected by and hosted on G2.com.

I am an older small business owner who is technically challenged. I can not handle all the steps it takes to post my shows. Matt has been amazing. Very kind and patient with me as I am easily stressed out! TY to all on the team who have helped me since I joined the site months ago. Also, there may be a few items I am others on my team would add to your system that would help us but overall the experience has been very good. We left another ticket agency (famous one) and we are glad to have found Brushfire!

Peace

John F. McDonald, Jr Review collected by and hosted on G2.com.

There is a need for a better seating chart of my space. I sent the suggestion over to Matt to share with the team. Review collected by and hosted on G2.com.

We utilize Brushfire for many large events within our church. From using previous software, I appreciate how easy it is to process a refund through Brushfire. In the past, it took our organization multiple steps and staff members to do one refund. With Brushfire, it was just clicking a couple buttons. When we needed support from Brushfire, help has come quickly and clearly. Review collected by and hosted on G2.com.

We have singular events that occur simultaneoulsly at multiple locations. For example, our kids camps are a single event in our church. However, they occur across 12 locations within the same week. Because of that, our team needed to create a single event with 12 different registraiton types. This caused some confusion among our registrants. It would be great if there was an additional way to filter registrations where they select the location, but only see one option. Review collected by and hosted on G2.com.

• Support personel are fantastic

• Availability of support when needed

• Flexible - can meet a lot of different needs

• professional, clear, up-to-date interface

• affordable for a small non-profit theatre

• seemless experience for online ticket buyers

• very few technical glitches so far

• attitude of constant improvement and willingness to take customer feedback very seriously.

• navigation within the back end is very easy with multiple ways to jump to a different section Review collected by and hosted on G2.com.

• Season Ticket system is awkward - doesn't feel fully finished

• Making identical corrections/changes to multiple performances is tedious

• Gift card system (using Square Gift Cards) requires an awkward workaround due to lack of support for split payments (e.g. part by gift card, part by credit card) Review collected by and hosted on G2.com.

One of the most helpful aspects of using Brushfire is how intuitive and easy it is for customers to navigate. The platform is designed with the end-user in mind, making the ticket purchasing or event registration process straightforward and seamless. This user-friendly experience not only enhances customer satisfaction but also increases the likelihood of successful event participation, as attendees can quickly and easily secure their spots without any hassle. Review collected by and hosted on G2.com.

While Brushfire excels in many areas, one of the least helpful aspects is the lack of comprehensive support during the initial setup phase. For users who are new to the platform, the process of configuring events and integrating various features can be a bit challenging without sufficient guidance. Although the platform is generally user-friendly, more robust setup assistance or clearer onboarding tutorials could significantly enhance the experience for first-time users. Review collected by and hosted on G2.com.

Whenever I have an issue, Brushfire quickly gets back to me and helps me resolve it. I have receommended it to other ministries in our church as an easier alternate to collecting information for events as well as having a team to troubleshoot and problem solve. Review collected by and hosted on G2.com.

There truly isn't anything to dislike. Typically my own frustration stems from me not knowing or understanding how to properly utlize all of the features that Brushfire offers. Review collected by and hosted on G2.com.

Brushfire has been very helpful for the events that I've coordinated. Their support team provides timely and hands on service. I have felt very comfortable and confident leading up to and during my events! As a new user of the platform, I was able to learn a lot in a short amount of time! Review collected by and hosted on G2.com.

The text field in the evnet description is not user friendly and it's a bit limited in how it can be modified or visually appealing. Review collected by and hosted on G2.com.

We use Brushfire for Online Conferences and the platform works great even at a large scale! It is super user friendly and allows for many customizable options. Not only is the platform reliable, it also is easy to create a cohesive look that matches the event.

I also love the quick response time from the Brushfire team. Anytime I need assistance, they are very quick to help resolve any issue or to give insight on how we can elevate what we do for our online events. I would recommend Brushfire to anyone looking for a service to help them with event registration or online events. Review collected by and hosted on G2.com.

There is really not much of a downside to using Brushfire. I just cannot wait to see how they continue to innovate the platform and create even more customizablilty. Review collected by and hosted on G2.com.